BMC Footprints supports any workspace you need
I use BMC FootPrints to keep the tracking of product demos and proofs of concept with the customers, we have different workspaces, one for …
Overview
What is BMC FootPrints?
BMC FootPrints is an IT service management (ITSM) solution featuring workload automation.
Recent Reviews
Awards
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Popular Features
- Organize and prioritize service tickets (9)9.090%
- ITSM reports and dashboards (7)9.090%
- Configuration mangement (7)7.777%
- Self-service tools (7)7.070%
Pricing
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What is BMC FootPrints?
BMC FootPrints is an IT service management (ITSM) solution featuring workload automation.
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- No setup fee
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
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Product Demos
Inoks Footprints demo presentation
YouTube
BMC Client Manager Detailed Demo
YouTube
BMC FootPrints IT Service Management Webinar, Part 3
YouTube
BMC FootPrints Asset Core Webinar, Part 3
YouTube
BMC FootPrints Asset Core Demo, Part 4: Questions & Answers
YouTube
BMC FootPrints Overview Demo Flycast Partners
YouTube
Features
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Product Details
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What is BMC FootPrints?
BMC FootPrints Competitors
BMC FootPrints Technical Details
| Operating Systems | Unspecified |
|---|---|
| Mobile Application | No |
Frequently Asked Questions
BMC FootPrints is an IT service management (ITSM) solution featuring workload automation.
Spiceworks Help Desk and BMC Helix Remedyforce are common alternatives for BMC FootPrints.
Reviewers rate Subscription-based notifications highest, with a score of 10.
The most common users of BMC FootPrints are from Mid-sized Companies (51-1,000 employees).
Comparisons
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Reviews and Ratings
(57)Attribute Ratings
Reviews
(1-4 of 4)Companies can't remove reviews or game the system. Here's why
September 18, 2020
Review on BMC
We have been using it for around 5 years, and we use it in Outsourced departments. Our client helpdesk uses it for tracking trouble tickets from our clients and resident engineers, our project management dept uses it for tracking IT projects of the clients, our programmers use it for change management, and my network team uses it for tracking problem tickets and network changes. It helped us maintain compliance, as well as to grow a large history of all problems and changes in our company.
- Good to use.
- Makes life easier with less troubleshooting.
- Ticketing review makes easier.
- Archival is bit nasty.
- Performance impact when it comes more documents in the same case sheet.
- Inventory is something we should look at.
70%
7.0
70%
7.0
70%
7.0
- Good in terms doing its outcome.
- Makes life easier.
February 26, 2020
BMC FootPrints Does the Job Well
We have been using FootPrints for around 15 years, and we use it in multiple departments. Our helpdesk uses it for tracking trouble tickets from our stores and field users, our project management dept uses it for tracking IT projects, our programmers use it for change management, and my network team uses it for tracking problem tickets and network changes. It helped us maintain Sox and PCI compliance, as well as to grow a large history of all problems and changes in our company.
- Very easy to use.
- Mostly trouble free. We have had very few trouble calls into support.
- Support is top-notch when needed.
- Archival of old tickets is quite slow and a bit of a hassle.
- If you attach too many files to a ticket it causes the issue to be slow when opening for editing.
- Built-in inventory management would be nice.
88%
8.8
N/A
N/A
N/A
N/A
- There's a big return on investment, as it's very cost-effective.
- It's helped us maintain Sox and PCI compliance.
- Made everybody's job easier.
We haven't used any others besides this one, but we did evaluate BMC Remedyforce, SysAid, and ServiceNow. Remedyforce and ServiceNow seem much more advanced and difficult to use, though I'm sure they are probably much more feature-rich once you get used to them, but the pricing kept us away. SysAid seemed very simple to use, and most like FootPrints out of the bunch, but it's maybe too simplistic. There were things in it that we could do in FootPrints but not in SysAid.
September 10, 2019
Decent tool for helpdesk use
In our current configuration, BMC FootPrints is being used by the IT department. FootPrints allows our end-users to submit trouble tickets for issues for their computers, phones, prints, or network issues. The IT department also uses FootPrints to document and track internal projects and tasks. Other areas in the organization are also looking to implement FootPrints in their areas for namely the same reasons of tracking and documentation.
- Documentation. We try to reduce the amount of paperwork needed for staff to do their job, so by automating certain tasks, we are able to speed up the resolution process for trouble tickets.
- Reporting. We'll use the reporting tool to get the number of tickets opened, response times and can go into granular reports.
- Surveys. When tickets are closed, we automatically send out surveys to end users to get valuable feedback on how we did and what we can improve.
- I would like to see the reporting tool refined. It currently has too many options to be efficient.
81.42857142857142%
8.1
70%
7.0
N/A
N/A
- For what we use FootPrints for, we've been able to place priority and categorization on issues throughout our organization.
We have not evaluated any other software up against BMC FootPrints.
We use BMC FootPrints for all of our internal tickets, from Human Resources to Sales to Corp IT to our external customer Support. One of the things I like most about it is the flexibility, and the way it can be customized for any of a wide variety of uses, like what we have deployed. Moving mis-routed tickets is a snap with everything in the same system
- Flexibility - while a robust program 'out of the box' the way it can be adapted for almost any deployment is great.
- Reporting - we have the ability to agent's time in tickets and can also report against customers on the same basis.
- Views - there is a view for almost any agent preference, including across work spaces. We have agents who work in many projects, and can allow them to see what is up at a glance.
- BMC Footprints has some lacking problems - one thing that frustrates our techs is the lack of ability to bulk link tickets. We have our monitoring system sending alerts into our Support project, and when there are 100+ issues that come from a major outage, it's time consuming to link them all individually.
- The built in reports on the Executive Flashboard are not subject to customization, which is a problem for some of the reporting that our managers would like to see at a glance.
- Not having visibility to email headers for incoming messages is very frustrating for an email based support system.
- Not supporting HTML is silly in 2014.
- We have had an increase in efficiency now that we have the time tracking active. We are much better able to track employee activity.
- Our sales department has a workspace set up to field incoming sales inquiry emails. It makes it much easier to see who has sent in something, and also see who is working what leads.
- Our customer service has gotten better since we have started assigning issues for follow up. We also have an escalation in place to alert management for a large number of incoming issues, or an issue that has gone over 60 minutes without a response.
We already had Footprints deployed when I started, and we have not done any evaluation in the last seven years.
50
We use it for everything from End User support to internal CorpIT issue tracking, HR, Sales Orders, Cancels and Billing. Everyone in our organization uses FootPrints in one way or another, and we're very happy with the product as we have it in place. We just started a customer portal beta, and that has been getting rave reviews.
- Implemented in-house
Yes
We have premium support included in our contract, and it is well worth the money. If I do not call on Monday, there is no wait at all.
No
We had an issue with a migration from Footprints 9 to Footprints 11 and we got great support at 3 AM Eastern Time. The issue was resolved in an insanely quick manner.