BMC Helix CMDB

Amazing to intergrate with ITIL 4 for efficient cooperation in the organisation.
Incredible with asset management.
Efficiently with data visualization for making informed decisions.
Great with minimizing risk.

Excellent with data visualization and replication. Efficient to automate the discovery of virtual servers and networks. Brilliant to do inventory on IT assets. Great with data warehousing.

Let's detect potential conflicts when multiple changes are scheduled for the same time. Understand what services are affected by the ticket you're working on. Automatically route tickets to the potential solver based on CMDB data. Retrieve detailed configuration data for the assets you are troubleshooting. Resolve tickets faster. It is highly scalable.

Run more effective CABs with accurate configuration and dependency data. Understand the impact of a change on other Infrastructure, applications, and services. Detect potential conflict when multiple changes are scheduled for the same time. Track and manage hardware, software, and cloud service configuration and relationship. Automatically route tickets to the optimal resolver based on CMDB data.

I didn't even know there was competion with BMC Atrium CMDB. I have been in the tech industry for sixteen plus years and I have never seen another product accomplish the task that BMC Atrium CMDB performs on a daily basis. Also BMC Atrium CMDB has been around longer than anyother product which means it has been tested over time.

The number of workflows, escalations, processes built in the out of the box Remedy is outstanding. Trying to mimic/customize an open source, or even Remedyforce would cost more than implementing a vanilla Remedy.

We reviewed ServiceNow but we felt that in terms of an end-to-end implementation tool, Remedy is still first in class.