Both of these tools can do the job well. But, ServiceNow
is open to more issues when modifications are needed. ServiceNow
goes to another page. Both use breadcrumbs to organize flow.
As far as people needed, ServiceNow
tends to need more developers.developer then BMC/Remedy does to install and setup. At lest in the 2 times I have seen it installed. and setup. ServiceNow
has also, taken as long or longer as far as time is concerned.
Up front cost is a little more expensive, but maintenance costs are less. Plus it depends on the how you use licenses. Most people think that everybody needs a license for BMC?Remedy. This is not correct. People who modify tickets/records need a floating license. I have configured a system where I had 300 floating licenses for over 4,00 support people and never had a problem