BMC Helix ITSM (Remedy) Reviews

160 Ratings
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Score 7.5 out of 100

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Reviews (1-2 of 2)

Anonymous | TrustRadius Reviewer
June 20, 2016

BMC Remedy

Score 8 out of 10
Vetted Review
Verified User
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Implementation Rating

7
I was not a part of the initial implementation
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Feature Scorecard Summary

Organize and prioritize service tickets (37)
9.0
Expert directory (25)
8.1
Service restoration (32)
8.7
Self-service tools (37)
7.9
Subscription-based notifications (28)
7.9
ITSM collaboration and documentation (36)
7.7
ITSM reports and dashboards (36)
8.3
Configuration mangement (33)
8.6
Asset management dashboard (33)
8.2
Policy and contract enforcement (25)
7.5
Change requests repository (36)
8.5
Change calendar (34)
8.8
Service-level management (35)
8.3

About BMC Helix ITSM (Remedy)

BMC Helix ITSM combines the latest in digital and cognitive automation technologies to transform best-practice ITSM principles you’ve come to appreciate from Remedy, enabling you to provide superior service management across multi-cloud environments that is intelligent and predictive.

BMC Helix ITSM (Remedy) Integrations

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BMC Helix ITSM (Remedy) Technical Details

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Mobile Application:No