BMC Helix ITSM (Remedy)
BMC Helix ITSM (Remedy)
Overview
Recent Reviews
Awards
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Popular Features
View all 13 featuresOrganize and prioritize service tickets (45)
8.7
87%
ITSM collaboration and documentation (44)
8.6
86%
Self-service tools (44)
8.2
82%
ITSM reports and dashboards (44)
7.7
77%
Reviewer Pros & Cons
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Pricing
View all pricingEntry-level set up fee?
- No setup fee
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting / Integration Services
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Features Scorecard
Incident and problem management
8.2
82%
ITSM asset management
8.8
88%
Change management
8.4
84%
Product Details
What is BMC Helix ITSM (Remedy)?
BMC Helix ITSM combines the
latest in digital and cognitive automation technologies to transform
best-practice ITSM principles on a cloud-native platform, enabling users to provide superior service management across multi-cloud environments that is
intelligent and predictive.
BMC Helix ITSM (Remedy) Integrations
BMC Helix ITSM (Remedy) Competitors
BMC Helix ITSM (Remedy) Technical Details
Operating Systems | Unspecified |
---|---|
Mobile Application | No |
Comparisons
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Frequently Asked Questions
What is BMC Helix ITSM (Remedy)?
BMC Helix ITSM replaces Remedy. It is a broad suite of ITSM, tools with strong integrations to other BMC tools and in-built ITAM. The product is used mainly by global brands and is offered in on-premise and SaaS configurations.
What are BMC Helix ITSM (Remedy)'s top competitors?
ServiceNow IT Service Management, IBM Control Desk, and Cherwell Service Management are common alternatives for BMC Helix ITSM (Remedy).
What is BMC Helix ITSM (Remedy)'s best feature?
Reviewers rate Configuration mangement highest, with a score of 9.3.
Who uses BMC Helix ITSM (Remedy)?
The most common users of BMC Helix ITSM (Remedy) are from Enterprises (1,001+ employees) and the Information Technology & Services industry.
Reviews and Ratings
 (185)
Reviews
(1-25 of 51)- Popular Filters
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November 05, 2021
Enhance your support service
July 01, 2021
Best tool to manage business services easily
June 30, 2021
BMC Helix ITSM (Remedy) for your IT management pains
June 29, 2021
Remedy is great for an MSP
June 25, 2021
Helix as a great ITSM tool
March 28, 2021
BMC Helix Review
February 18, 2020
BMC Helix ITSM: As easy as 1-2-3
February 13, 2020
Ultimate Remedy Review
January 24, 2020
BMC Helix ITSM (Remedy)Makes My Job So Much Easier!
December 03, 2019
OOtB ITIL for Large Organisations
May 01, 2019
BMC Remedy tool for ITSM
February 23, 2019
BMC helps faster resolution of issues
October 18, 2018
BMC Remedy is Your Ticket
August 20, 2018
BMC Remedy: A first look at an ITIL Implementation from an IT professional who uses it constantly
March 16, 2018
ITSM Senior Consultant
November 30, 2017
BMC for Change Managment/ITSM
November 27, 2017
Remedy Force is a Ticketing system for Work
November 07, 2017
BMC/Remedy means it has the solution
July 28, 2017