Enhance your support service
BMC Helix is used as our main ticketing tool across whole organization world wide. Our end users can raise a requests via forms or email, …
BMC Helix ITSM (Remedy)
BMC Helix ITSM (Remedy)
Overview
Recent Reviews
Awards
Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards
Top Rated
2018
Popular Features
View all 13 featuresOrganize and prioritize service tickets (45)
8.7
87%
ITSM collaboration and documentation (44)
8.6
86%
Self-service tools (44)
8.2
82%
ITSM reports and dashboards (44)
7.7
77%
Reviewer Pros & Cons
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Pricing
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What is BMC Helix ITSM (Remedy)?
BMC Helix ITSM replaces Remedy. It is a broad suite of ITSM, tools with strong integrations to other BMC tools and in-built ITAM. The product is used mainly by global brands and is offered in on-premise and SaaS configurations.
Entry-level set up fee?
- No setup fee
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting / Integration Services
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Features Scorecard
Incident and problem management
8.2
82%
ITSM asset management
8.8
88%
Change management
8.4
84%
Product Details
What is BMC Helix ITSM (Remedy)?
BMC Helix ITSM combines the
latest in digital and cognitive automation technologies to transform
best-practice ITSM principles on a cloud-native platform, enabling users to provide superior service management across multi-cloud environments that is
intelligent and predictive.
BMC Helix ITSM (Remedy) Integrations
BMC Helix ITSM (Remedy) Competitors
BMC Helix ITSM (Remedy) Technical Details
| Operating Systems | Unspecified |
|---|---|
| Mobile Application | No |
Comparisons
View all alternativesCompare with
Frequently Asked Questions
What is BMC Helix ITSM (Remedy)?
BMC Helix ITSM replaces Remedy. It is a broad suite of ITSM, tools with strong integrations to other BMC tools and in-built ITAM. The product is used mainly by global brands and is offered in on-premise and SaaS configurations.
What are BMC Helix ITSM (Remedy)'s top competitors?
ServiceNow IT Service Management, IBM Control Desk, and Cherwell Service Management are common alternatives for BMC Helix ITSM (Remedy).
What is BMC Helix ITSM (Remedy)'s best feature?
Reviewers rate Configuration mangement highest, with a score of 9.3.
Who uses BMC Helix ITSM (Remedy)?
The most common users of BMC Helix ITSM (Remedy) are from Enterprises (1,001+ employees) and the Information Technology & Services industry.
Reviews and Ratings
 (185)
Reviews
(1-6 of 6)- Popular Filters
Companies can't remove reviews or game the system. Here's why
February 23, 2019
BMC helps faster resolution of issues
June 20, 2016
BMC Remedy
April 13, 2016
The "Remedy" for your ITIL based solution
September 28, 2015
Remedy=Knowledge Base/Productivity
September 29, 2014
BMC puts the aaS in SaaS, but the Promise in on-Premise
