BMC Helix ITSM (Remedy)

BMC Helix ITSM (Remedy)

About TrustRadius Scoring
Score 7.5 out of 100
BMC Helix ITSM (Remedy)

Overview

Recent Reviews

Enhance your support service

6 out of 10
November 05, 2021
BMC Helix is used as our main ticketing tool across whole organization world wide. Our end users can raise a requests via forms or email, …
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BMC Helix Review

6 out of 10
March 28, 2021
Some issues it addresses include:

  • Logical access requests.
  • Network resource request.
  • E-mail access request/issues.
  • Quotation requests.
  • Create/a…
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Ultimate Remedy Review

8 out of 10
February 13, 2020
BMC Helix is used across our organisation as our ticket management system. We are using it for Incident Management, Change Management, …
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Awards

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Popular Features

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Organize and prioritize service tickets (45)

8.7
87%

ITSM collaboration and documentation (44)

8.6
86%

Self-service tools (44)

8.2
82%

ITSM reports and dashboards (44)

7.7
77%

Reviewer Pros & Cons

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Video Reviews

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Pricing

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What is BMC Helix ITSM (Remedy)?

BMC Helix ITSM replaces Remedy. It is a broad suite of ITSM, tools with strong integrations to other BMC tools and in-built ITAM. The product is used mainly by global brands and is offered in on-premise and SaaS configurations.

Entry-level set up fee?

  • No setup fee

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting / Integration Services

Would you like us to let the vendor know that you want pricing?

24 people want pricing too

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Features Scorecard

Incident and problem management

8.2
82%

ITSM asset management

8.8
88%

Change management

8.4
84%

Product Details

What is BMC Helix ITSM (Remedy)?

BMC Helix ITSM combines the latest in digital and cognitive automation technologies to transform best-practice ITSM principles on a cloud-native platform, enabling users to provide superior service management across multi-cloud environments that is intelligent and predictive.

BMC Helix ITSM (Remedy) Integrations

BMC Helix ITSM (Remedy) Competitors

BMC Helix ITSM (Remedy) Technical Details

Operating SystemsUnspecified
Mobile ApplicationNo

Comparisons

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Frequently Asked Questions

What is BMC Helix ITSM (Remedy)?

BMC Helix ITSM replaces Remedy. It is a broad suite of ITSM, tools with strong integrations to other BMC tools and in-built ITAM. The product is used mainly by global brands and is offered in on-premise and SaaS configurations.

What is BMC Helix ITSM (Remedy)'s best feature?

Reviewers rate Configuration mangement highest, with a score of 9.3.

Who uses BMC Helix ITSM (Remedy)?

The most common users of BMC Helix ITSM (Remedy) are from Enterprises (1,001+ employees) and the Information Technology & Services industry.

Reviews

(1-6 of 6)
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