April 19, 2021
Likelihood to Renew
9
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Showing 6 of 170 BMC Helix ITSM (Remedy) ratings and reviews.
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April 13, 2016
Likelihood to Renew
10
September 28, 2015
Likelihood to Renew
7
February 23, 2019
Likelihood to Renew
9
September 29, 2014
Likelihood to Renew
10
Likelihood to Renew
8
BMC Helix ITSM (Remedy) Scorecard Summary
Feature Scorecard Summary
What is BMC Helix ITSM (Remedy)?
BMC Helix ITSM combines the
latest in digital and cognitive automation technologies to transform
best-practice ITSM principles on a cloud-native platform, enabling users to provide superior service management across multi-cloud environments that is
intelligent and predictive.
Categories: IT Asset Management, IT Service Management (ITSM)
BMC Helix ITSM (Remedy) Integrations
BMC Helix ITSM (Remedy) Competitors
ServiceNow IT Service Management, IBM Control Desk, Cherwell Service Management, Axios Assyst, CA Service Management, with CA Service Desk Manager, Hornbill Supportworks ITSM, Apptio Technology Business Management, Ivanti Service Manager (powered by Heat)
BMC Helix ITSM (Remedy) Technical Details
| Operating Systems: | Unspecified |
|---|---|
| Mobile Application: | No |
Frequently Asked Questions
What is BMC Helix ITSM (Remedy)?
BMC Helix ITSM replaces Remedy. It is a broad suite of ITSM, tools with strong integrations to other BMC tools and in-built ITAM. The product is used mainly by global brands and is offered in on-premise and SaaS configurations.
What are BMC Helix ITSM (Remedy)'s top competitors?
ServiceNow IT Service Management, IBM Control Desk, and Cherwell Service Management are common alternatives for BMC Helix ITSM (Remedy).
What is BMC Helix ITSM (Remedy)'s best feature?
Reviewers rate Organize and prioritize service tickets highest, with a score of 9.3.
Who uses BMC Helix ITSM (Remedy)?
The most common users of BMC Helix ITSM (Remedy) are from Enterprises and the Information Technology & Services industry.