BMC Helix ITSM (Remedy) Reviews

147 Ratings
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Score 7.7 out of 101

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Reviews (1-5 of 5)

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June 20, 2016

BMC Remedy

Score 8 out of 10
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8
We are currently being acquired and have an initiative to look at another SAAS solution
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Feature Scorecard Summary

Organize and prioritize service tickets (32)
8.6
Expert directory (22)
8.7
Service restoration (28)
8.0
Self-service tools (32)
7.3
Subscription-based notifications (25)
8.1
ITSM collaboration and documentation (31)
8.0
ITSM reports and dashboards (31)
8.2
Configuration mangement (28)
8.7
Asset management dashboard (28)
8.1
Policy and contract enforcement (21)
7.6
Change requests repository (31)
7.9
Change calendar (31)
8.6
Service-level management (30)
7.9

About BMC Helix ITSM (Remedy)

BMC Helix ITSM combines the latest in digital and cognitive automation technologies to transform best-practice ITSM principles you’ve come to appreciate from Remedy, enabling you to provide superior service management across multi-cloud environments that is intelligent and predictive.

BMC Helix ITSM (Remedy) Integrations

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BMC Helix ITSM (Remedy) Technical Details

Operating Systems: Unspecified
Mobile Application:No