BMC Helix ITSM (Remedy) Reviews

156 Ratings
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Score 7.6 out of 100

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Reviews (1-3 of 3)

Lee Cullom | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User
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Usability

7
At least Remedy is all contained in a single platform, so the interface is consistent. Also, the most heavily performed functions are generally usable. However, to use some of the more advanced modules can be a bit more cumbersome (such as Change Management and CMDB (Not Including ADDM)). So, overall BMC Remedy ITSM is better than some applications like CA SDM or HP SM, but not quite on par with ServiceNow.
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Anonymous | TrustRadius Reviewer
June 20, 2016

BMC Remedy

Score 8 out of 10
Vetted Review
Verified User
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Usability

7
Not intuitive and cumbersome to use but has a lot of features built in.
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Feature Scorecard Summary

Organize and prioritize service tickets (36)
8.8
Expert directory (25)
8.1
Service restoration (31)
8.4
Self-service tools (36)
7.5
Subscription-based notifications (28)
7.9
ITSM collaboration and documentation (35)
7.8
ITSM reports and dashboards (35)
8.0
Configuration mangement (32)
8.6
Asset management dashboard (32)
7.9
Policy and contract enforcement (24)
7.1
Change requests repository (35)
8.2
Change calendar (33)
8.5
Service-level management (34)
8.0

About BMC Helix ITSM (Remedy)

BMC Helix ITSM combines the latest in digital and cognitive automation technologies to transform best-practice ITSM principles you’ve come to appreciate from Remedy, enabling you to provide superior service management across multi-cloud environments that is intelligent and predictive.

BMC Helix ITSM (Remedy) Integrations

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BMC Helix ITSM (Remedy) Technical Details

Operating Systems: Unspecified
Mobile Application:No