BMC Helix ITSM (Remedy) Reviews

170 Ratings
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Score 7.1 out of 100

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September 29, 2014
Lee Cullom | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User
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Usability

7
At least Remedy is all contained in a single platform, so the interface is consistent. Also, the most heavily performed functions are generally usable. However, to use some of the more advanced modules can be a bit more cumbersome (such as Change Management and CMDB (Not Including ADDM)). So, overall BMC Remedy ITSM is better than some applications like CA SDM or HP SM, but not quite on par with ServiceNow.
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June 20, 2016
Anonymous | TrustRadius Reviewer
Score 8 out of 10
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Verified User
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Usability

7
Not intuitive and cumbersome to use but has a lot of features built in.
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Feature Scorecard Summary

Organize and prioritize service tickets (38)
9.3
Expert directory (26)
7.6
Service restoration (33)
9.2
Self-service tools (38)
8.0
Subscription-based notifications (29)
8.1
ITSM collaboration and documentation (37)
7.7
ITSM reports and dashboards (37)
7.9
Configuration mangement (34)
8.8
Asset management dashboard (34)
8.2
Policy and contract enforcement (26)
7.3
Change requests repository (37)
9.1
Change calendar (35)
8.9
Service-level management (36)
8.5

What is BMC Helix ITSM (Remedy)?

BMC Helix ITSM combines the latest in digital and cognitive automation technologies to transform best-practice ITSM principles on a cloud-native platform, enabling users to provide superior service management across multi-cloud environments that is intelligent and predictive.

BMC Helix ITSM (Remedy) Integrations

BMC Helix ITSM (Remedy) Competitors

BMC Helix ITSM (Remedy) Technical Details

Operating Systems: Unspecified
Mobile Application:No

Frequently Asked Questions

What is BMC Helix ITSM (Remedy)?

BMC Helix ITSM replaces Remedy. It is a broad suite of ITSM, tools with strong integrations to other BMC tools and in-built ITAM. The product is used mainly by global brands and is offered in on-premise and SaaS configurations.

What is BMC Helix ITSM (Remedy)'s best feature?

Reviewers rate Organize and prioritize service tickets highest, with a score of 9.3.

Who uses BMC Helix ITSM (Remedy)?

The most common users of BMC Helix ITSM (Remedy) are from Enterprises and the Information Technology & Services industry.