BMC Helix ITSM replaces Remedy. It is a broad suite of ITSM, tools with strong integrations to other BMC tools and in-built ITAM. The product is used mainly by global brands and is offered in on-premise and SaaS configurations.
- Logical access requests.
- Network resource request.
- E-mail access request/issues.
- Quotation requests.
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- Self-service tools (43)8.989%
- ITSM collaboration and documentation (43)8.181%
- Organize and prioritize service tickets (44)7.575%
- ITSM reports and dashboards (43)6.363%
- No setup fee
- Free Trial
- Free/Freemium Version
- Premium Consulting / Integration Services
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