RemedyForce is very good if you use it's features
[BMC Helix Remedyforce] is used to track tickets and services provided to clients as well as inventory. It helps to make searching through …
BMC Helix Remedyforce
BMC Helix Remedyforce
BMC Helix Remedyforce
Starting at $67.90 per user/per month
View PricingOverview
What is BMC Helix Remedyforce?
BMC Helix Remedyforce is a cloud-delivered SaaS solution for IT Helpdesk and Ticketing Management.
Read moreRecent Reviews
Popular Features
View all 13 features- Organize and prioritize service tickets (7)9.090%
- Service restoration (7)9.090%
- ITSM collaboration and documentation (7)8.080%
- ITSM reports and dashboards (7)8.080%
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Pricing
View all pricingBMC Helix Remedyforce
$67.90
Cloud
per user/per month
Entry-level set up fee?
- Setup fee optional
For the latest information on pricing, visithttp://www.bmc.com/forms/ESM_ContactMe_…
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting / Integration Services
Product Demos
Remedyforce Overview: High-Speed IT Service Management
01:31
Features
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Product Details
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- Integrations
- Competitors
- Tech Details
- Downloadables
- FAQs
What is BMC Helix Remedyforce?
BMC Helix Remedyforce is an IT service management designed to scale and adapt to the needs of mid-size companies. Built on Salesforce cloud, it allows users to combine IT operations management (ITOM) and cognitive capabilities to ensure the business is efficient, compliant, and secure.
The vendor states their goal is to help users achieve:
- Service Management Excellence
- Multi-Cloud Digital Enterprise
- Predictive ITSM
BMC Helix Remedyforce Features
Incident and problem management Features
- Supported: Organize and prioritize service tickets
- Supported: Expert directory
- Supported: Service restoration
- Supported: Self-service tools
- Supported: Subscription-based notifications
- Supported: ITSM collaboration and documentation
- Supported: ITSM reports and dashboards
ITSM asset management Features
- Supported: Configuration mangement
- Supported: Asset management dashboard
Change management Features
- Supported: Change requests repository
- Supported: Change calendar
- Supported: Service-level management
Additional Features
- Supported: Self-Service and Service Catalog
- Supported: Knowledge Management
- Supported: Service Level Management, Dashboards, and Reporting & Analytics
- Supported: Agentless Discovery and Client Management
- Supported: Multi-Cloud Data Center Discovery
- Supported: Mobile Apps for IT and Business
- Supported: Collaboration via Chatter and Chat
- Supported: IT Best Practices and Smart Practices
BMC Helix Remedyforce Screenshots
BMC Helix Remedyforce Videos
See Remedyforce in action
BMC Helix Remedyforce Integrations
BMC Helix Remedyforce Competitors
BMC Helix Remedyforce Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | Apple iOS, Android, Windows Phone, Blackberry |
| Supported Languages | English, French, German, Japanese, Portuguese, Spanish |
BMC Helix Remedyforce Downloadables
Frequently Asked Questions
BMC Helix Remedyforce is a cloud-delivered SaaS solution for IT Helpdesk and Ticketing Management.
ServiceNow IT Service Management, Cherwell Service Management, and Ivanti ITSM Service Desk are common alternatives for BMC Helix Remedyforce.
Reviewers rate Organize and prioritize service tickets and Service restoration and Configuration mangement highest, with a score of 9.
The most common users of BMC Helix Remedyforce are from Enterprises (1,001+ employees).
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Reviews and Ratings
 (55)
Attribute Ratings
Reviews
(1-9 of 9)- Popular Filters
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June 28, 2017
Candid review of RF!
Score 6 out of 10
Vetted Review
Verified User
- Service Now
March 23, 2016
Remedy for previous poorer ITSMs
Score 8 out of 10
Vetted Review
Verified User
February 22, 2016
May the Remdyforce be with you!
RemedyForce is much easier to use, allows for more content collection and better organizational communications.
February 11, 2016
Remedyforce All In One Organizational Support
Score 9 out of 10
Vetted Review
Verified User
I previously worked with tools like Service Manager which were difficult to configure, administer and maintain. The support options were very limited. Remedyforce has local US support, dedicated reps, and a more developed infrastructure to work from to support an organization. This runs on the Salesforce platform so worrying about server failures and unscheduled outages was no longer going to be an issue for us. Self service, knowledge base, and change control were just a few highly utilized features that helped employees support themselves and automate very manual processes.
February 10, 2016
If you use Salesforce, you need to use Remedyforce
Score 9 out of 10
Vetted Review
Verified User
- Service now
Because of the common platform with Salesforce, from a staffing standpoint, it was much more cost effective to go with Remedyforce vs a separate and new platform from ServiceNow. If I selected Servicenow, I would have needed to hire a new set of folks to support, develop and maintain and it would have required integration between the two systems which is added overhead.
Service now had a few more whistles and bells but core functionality are very similar between the two tools.
May 15, 2015
3 Years of Remedyforc-ing!
We chose Remedyforce primarily because of what it had to offer (even in its infant stage) and because it was leveraging a platform that we were very familiar with (Salesforce). We had evaluated similar products AFTER the purchase and it made us realize that we definitely made a wise decision.
In the past 3 years, I have seen several other ITSM tools and they do not come close to what BMC have created with RemedyForce.
In the past 3 years, I have seen several other ITSM tools and they do not come close to what BMC have created with RemedyForce.
April 08, 2015
Remedyforce, ticketing for the Cloud
As a cloud-based company, having the ability to work remotely is a must. Remedyforce sits on the Salesforce.com Platform and integrates with all of their core Force.com functionality. With Salesforce, you could go with their Service Cloud route, which would require 10x the amount of configuration for Milestones, Entitlements, and Service Contracts configuration. In addition, you would have to pay $1 per customer portal license on top of the Service Cloud fee. While Service Cloud is a powerful platform, if you are looking for a lower-cost alternative, Remedyforce will give it a run for its money.
July 18, 2014
Remedyforce Review for ITS Help Management
- Atlassian JIRA,BMC FootPrints
I preferred Remedyforce over Footprints because I liked the UI more and found it just easier to navigate in the SFDC platform.
I preferred JIRA because of the Confluence plugin which made linking issues and change requests to content much more efficient.
I preferred JIRA because of the Confluence plugin which made linking issues and change requests to content much more efficient.
July 11, 2014
RemedyForce review from programmer perspective
Remedy had proven unstable inside Mincom and the other proprietary solution KBox had proven to be rigid ... so RemedyForce was better at uptime and having global access than our previous solutions.