BMC Helix Remedyforce

BMC Helix Remedyforce

Score 6.3 out of 10
BMC Helix Remedyforce


What is BMC Helix Remedyforce?

BMC Helix Remedyforce is a cloud-delivered SaaS solution for IT Helpdesk and Ticketing Management.
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Recent Reviews

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Popular Features

View all 13 features
  • Organize and prioritize service tickets (7)
  • Service restoration (7)
  • ITSM collaboration and documentation (7)
  • ITSM reports and dashboards (7)

Video Reviews

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BMC Helix Remedyforce


per user/per month

Entry-level set up fee?

  • Setup fee optional
For the latest information on pricing, visit…


  • Free Trial
  • Free/Freemium Version
  • Premium Consulting / Integration Services
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Product Demos

Remedyforce Overview: High-Speed IT Service Management
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Incident and problem management

Streamlining ticketing and service restoration processes

7.7Avg 8.1

ITSM asset management

Managing all IT assets and enforcing policy rules

8Avg 8.1

Change management

Ensuring standardized processes for making changes to IT infrastructure

9Avg 8.3
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Product Details

What is BMC Helix Remedyforce?

BMC Helix Remedyforce is an IT service management designed to scale and adapt to the needs of mid-size companies. Built on Salesforce cloud, it allows users to combine IT operations management (ITOM) and cognitive capabilities to ensure the business is efficient, compliant, and secure.

The vendor states their goal is to help users achieve:

  • Service Management Excellence
  • Multi-Cloud Digital Enterprise
  • Predictive ITSM

BMC Helix Remedyforce Features

Incident and problem management Features

  • Supported: Organize and prioritize service tickets
  • Supported: Expert directory
  • Supported: Service restoration
  • Supported: Self-service tools
  • Supported: Subscription-based notifications
  • Supported: ITSM collaboration and documentation
  • Supported: ITSM reports and dashboards

ITSM asset management Features

  • Supported: Configuration mangement
  • Supported: Asset management dashboard

Change management Features

  • Supported: Change requests repository
  • Supported: Change calendar
  • Supported: Service-level management

Additional Features

  • Supported: Self-Service and Service Catalog
  • Supported: Knowledge Management
  • Supported: Service Level Management, Dashboards, and Reporting & Analytics
  • Supported: Agentless Discovery and Client Management
  • Supported: Multi-Cloud Data Center Discovery
  • Supported: Mobile Apps for IT and Business
  • Supported: Collaboration via Chatter and Chat
  • Supported: IT Best Practices and Smart Practices

BMC Helix Remedyforce Screenshots

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BMC Helix Remedyforce Videos

See Remedyforce in action

Watch Personalize your Remedyforce Demo

BMC Helix Remedyforce Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationApple iOS, Android, Windows Phone, Blackberry
Supported LanguagesEnglish, French, German, Japanese, Portuguese, Spanish

BMC Helix Remedyforce Downloadables

Frequently Asked Questions

BMC Helix Remedyforce is a cloud-delivered SaaS solution for IT Helpdesk and Ticketing Management.

ServiceNow IT Service Management, Cherwell Service Management, and Ivanti ITSM Service Desk are common alternatives for BMC Helix Remedyforce.

Reviewers rate Organize and prioritize service tickets and Service restoration and Configuration mangement highest, with a score of 9.

The most common users of BMC Helix Remedyforce are from Enterprises (1,001+ employees).
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(1-9 of 9)
Companies can't remove reviews or game the system. Here's why
Rich Beliveau | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
I previously worked with tools like Service Manager which were difficult to configure, administer and maintain. The support options were very limited. Remedyforce has local US support, dedicated reps, and a more developed infrastructure to work from to support an organization. This runs on the Salesforce platform so worrying about server failures and unscheduled outages was no longer going to be an issue for us. Self service, knowledge base, and change control were just a few highly utilized features that helped employees support themselves and automate very manual processes.
Pauline Mulvey | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
  • Service now

Because of the common platform with Salesforce, from a staffing standpoint, it was much more cost effective to go with Remedyforce vs a separate and new platform from ServiceNow. If I selected Servicenow, I would have needed to hire a new set of folks to support, develop and maintain and it would have required integration between the two systems which is added overhead.

Service now had a few more whistles and bells but core functionality are very similar between the two tools.

Mike Leveiller | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
We chose Remedyforce primarily because of what it had to offer (even in its infant stage) and because it was leveraging a platform that we were very familiar with (Salesforce). We had evaluated similar products AFTER the purchase and it made us realize that we definitely made a wise decision.
In the past 3 years, I have seen several other ITSM tools and they do not come close to what BMC have created with RemedyForce.
Joseph Bettio | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
As a cloud-based company, having the ability to work remotely is a must. Remedyforce sits on the Platform and integrates with all of their core functionality. With Salesforce, you could go with their Service Cloud route, which would require 10x the amount of configuration for Milestones, Entitlements, and Service Contracts configuration. In addition, you would have to pay $1 per customer portal license on top of the Service Cloud fee. While Service Cloud is a powerful platform, if you are looking for a lower-cost alternative, Remedyforce will give it a run for its money.
Amy Gibbens | TrustRadius Reviewer
Score 5 out of 10
Vetted Review
Verified User
I preferred Remedyforce over Footprints because I liked the UI more and found it just easier to navigate in the SFDC platform.
I preferred JIRA because of the Confluence plugin which made linking issues and change requests to content much more efficient.
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