BMC Helix Remedyforce Reviews

46 Ratings
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Score 7.2 out of 101

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Feature Scorecard Summary

Organize and prioritize service tickets (6)
6.0
Expert directory (4)
5.0
Service restoration (6)
5.0
Self-service tools (5)
7.9
Subscription-based notifications (6)
6.0
ITSM collaboration and documentation (6)
6.0
ITSM reports and dashboards (6)
8.0
Configuration mangement (6)
8.0
Asset management dashboard (4)
8.0
Policy and contract enforcement (3)
6.0
Change requests repository (6)
7.0
Change calendar (6)
7.0
Service-level management (6)
7.0

About BMC Helix Remedyforce

BMC Helix Remedyforce is built on the Salesforce App Cloud and is designed to deliver high-speed IT and business service management. The product's value proposition is to enable IT to provide faster IT service management & help desk support at a lower cost. Additionally, by leveraging ITSM tools and best practices, Remedyforce aims to deliver a modern, consumer experience that empowers IT to become a center for business innovation.

According to the vendor, some key benefits of using Remedyforce include:

  • ROI in 45 days or less
  • Social, Mobile, Modern
  • Easy to implement in just 5 days


BMC Helix Remedyforce Features

Has featureSalesforce1 Mobile Capabilities
Has featureService Request and Service Catalog
Has featureSelf-Service Portal
Has featureSocial Collaboration through ChatterĀ®
Has featureKnowledge management
Has featureConfiguration management
Has featureIncident and Problem management
Has featureChange and Release management
Has featureReporting, Analytics, and Service Level management
Has featureITIL-based Best Practices
Has featureAsset and Client Management
Has featureSurvey

BMC Helix Remedyforce Screenshots

BMC Helix Remedyforce Integrations

BMC Helix Remedyforce Competitors

ServiceNow, Cherwell Service Management, Ivanti ITSM Service Desk, powered by Heat (formerly LANDESK Service Desk)

Pricing

Has featureFree Trial Available?Yes
Does not have featureFree or Freemium Version Available?No
Has featurePremium Consulting/Integration Services Available?Yes
Entry-level set up fee?Optional
EditionPricing DetailsTerms
Pricing60.00per user, per month

BMC Helix Remedyforce Support Options

 Free VersionPaid Version
Phone
Live Chat
Email
Forum/Community
FAQ/Knowledgebase
Social Media
Video Tutorials / Webinar

BMC Helix Remedyforce Technical Details

Deployment Types:SaaS
Operating Systems: Unspecified
Mobile Application:Apple iOS, Android, Windows Phone, Blackberry
Supported Languages: English, French, German, Japanese, Portuguese, Spanish