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BMC's Remedy Asset Management is an IT asset management solution.https://dudodiprj2sv7.cloudfront.net/product-logos/no/QA/1VT7KS1HRRHJ.pngBMC Remedy: A first look at an ITIL Implementation from an IT professional who uses it constantlyCurrently, Remedy is used by the entire IT department to capture the entire ITIL Landscape. What this means in layman terms is that Remedy is responsible for CRUD against everything from Asset Management, to Incident and Change Management. I say that Remedy is used by the IT department, but other departments also use Remedy- Client Services (the spear-tip of the IT department), the help desk, and other internal departments (power, scheduling, etc) also use remedy to manage their workflow, thought IT is Lion's share of the load.,Remedy is great for housing much of the ITIL process in one System: if you want a complete package with every bell and every whistle, Remedy is for you Remedy breaks down the functions of ITIL into "consoles": separate areas of the System, that allow one to focus on Changes, Incidents, Assets, etc The interface is VERY compatible with legacy web browser tech: The last surviving member of the browser wars is still the favorite for remedy users: IE 11,The interface (ironically). My company has made an attempt to replace the "classic" Remedy interface with some more functional, modern, but Remedy set to a particular look and feel (and consequently, functionality) The API is hidden from the user: There exists an API for Remedy, that would make my job TONS easier, as I like to perform actions on Remedy in bulk (and therefore - programmatically). Exposing a user API is very much mainstream these days, so Remedy relying on its interface to perform ITIL is very limiting By extension- the result of Remedy's interface is that it becomes very "click-happy": little buttons, and links stuffed into every corner of the screen, with options API logically together. API is old, but it still feels very rushed. The primary tool for most of my ITIL operations is: searching. API of searching goes into finding assets, checking in equipment, finding users, tickets, etc. What Remedy could very much benefit from a "Google" -like interface,5,Positive: an introduction to ITIL and viewing Asset, User Management from the perspective of ITIL, and how BMC has implemented those processes Negative: The development team needs to communicate better with the sales and support side, and they need offer an open API Negative: Currently the Asset Management side has little security and validation of Asset input: anyone can make API (mostly), at any item, which is a problem that I am apart of solving. The UX needs updating, badly. Its quality is poor: it functions, but it is cumbersome, click-heavy and requires several hours to understand how to function with it. Also, it needs to ditch IE11 support, altogether.,,Redmine, OneNote, Microsoft SQL ServerBMC Asset Management: Works well if you already have Remedy configuredWe currently use Asset Management to track user / client hardware, certificates, and contracts.,Owner / other relationship values for hardware Great integration into the CMDB, Discovery, and other CI tools Audit log for hardware and configuration changes,Poor interface, takes multiple clicks to manage simple things, looks like it was designed in late 90s CMDB takes years to learn / master, not a great amount of training available online (poor documentation on vendor site),7,Once the module is completely integrated and running full-asset lifecycle, we hope to see a better ROI than what we are at now. On the plus side: module did not cost extra to stand up out of the ROD 9 suite. Asset module provides easier insight and view into the CMDB and Discovery CIs.,Lansweeper, Microsoft System Center Configuration ManagerRemedy, the all around king of asset managementBMC Remedy Asset Management is used by our whole company to track all PC's, tablets, and cell phone assets. It allows us to always keep and up to date database of all our assets, either deployed, spare or end of life devices. It also allows us to properly track change control requests.,Asset Management Integration with other software Easy to use interface,The layout design of the interface could use upgrading The ability to generate alerts would also be nice The reporting system is now old and needs and easier way to write IFTTT scenarios,8,Manage asset list of current hardware Allowed us to manage and control our new hardware deployments Ability to see devices which are EoL,ServiceNow,DameWare Remote Support, SAP CRM, ServiceNowThe "Remedy" for Asset ManagementBMC Remedy Asset Management is currently being used by our IT department to track various assets from BlackBerry cell phones to servers and switches.,BMC Remedy Asset Management and our CMDB data integrate flawlessly with BMC Discovery. The ability to visually explore each asset as data is gathered from BMC Discovery or other third party asset integrations helps us to effectively manage our change calendar and collision detections.,Because the relationships are mapped out in Flash, it does take a while to generate. The Asset Console in Remedy 8.1 is a bit cumbersome and requires advanced filtering to make it easier to find specific assets (or asset groups) you are looking for.,8,Asset Management has had a very positive impact for our IT department, making tracking assets against change, incident and problem tickets very simple. Due to the ability to relate assets to our ticketing system, we can see historical trends of issues or complications with various assets. Thus allowing us to focus directly on potential or trouble areas before they escalate.,BMC Remedy IT Service Management Suite, BMC Atrium CMDB, HP Application Lifecycle ManagementMy experience with BMC RemedyDuring my time using BMC Remedy Asset Management I was a network implementation engineer, we would complete data center technology refresh projects and update the assets in Remedy. Remedy allowed us to add in all device, port, and circuit information solving the issue of not only asset management but also gave support teams access to accurate documentation when provisioning new customers.,BMC Remedy Asset Management creates an easy to use central interface for organizations, this is huge when dealing with the fast moving IT industry. Any way to reduce the level of effort for a given project is paramount.,BMC Remedy Asset Managment at least from the implementation I worked with is not tied into a live repository, making the information manual and static. If there was a plug in to tie monitoring software into the application this would be a huge gain.,8,Reducing the level of effort required when gathering information is the biggest gain I personally saw. Cutting down the time it would take to audit a given site could save me days if not a week.,SolarWinds Network Managment and SolarWinds Network Performance Monitor
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BMC Remedy Asset Management
20 Ratings
Score 7.4 out of 101
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BMC Remedy Asset Management Reviews

BMC Remedy Asset Management
20 Ratings
Score 7.4 out of 101
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Benjamin Albrecht profile photo
August 20, 2018

BMC Remedy Asset Management Review: "BMC Remedy: A first look at an ITIL Implementation from an IT professional who uses it constantly"

Score 5 out of 10
Vetted Review
Verified User
Review Source
Currently, Remedy is used by the entire IT department to capture the entire ITIL Landscape. What this means in layman terms is that Remedy is responsible for CRUD against everything from Asset Management, to Incident and Change Management.

I say that Remedy is used by the IT department, but other departments also use Remedy- Client Services (the spear-tip of the IT department), the help desk, and other internal departments (power, scheduling, etc) also use remedy to manage their workflow, thought IT is Lion's share of the load.
  • Remedy is great for housing much of the ITIL process in one System: if you want a complete package with every bell and every whistle, Remedy is for you
  • Remedy breaks down the functions of ITIL into "consoles": separate areas of the System, that allow one to focus on Changes, Incidents, Assets, etc
  • The interface is VERY compatible with legacy web browser tech: The last surviving member of the browser wars is still the favorite for remedy users: IE 11
  • The interface (ironically). My company has made an attempt to replace the "classic" Remedy interface with some more functional, modern, but Remedy set to a particular look and feel (and consequently, functionality)
  • The API is hidden from the user: There exists an API for Remedy, that would make my job TONS easier, as I like to perform actions on Remedy in bulk (and therefore - programmatically). Exposing a user API is very much mainstream these days, so Remedy relying on its interface to perform ITIL is very limiting
  • By extension- the result of Remedy's interface is that it becomes very "click-happy": little buttons, and links stuffed into every corner of the screen, with options API logically together. API is old, but it still feels very rushed.
  • The primary tool for most of my ITIL operations is: searching. API of searching goes into finding assets, checking in equipment, finding users, tickets, etc. What Remedy could very much benefit from a "Google" -like interface
Remedy is a solid implementation for an ITIL environment: it processes change tickets, incident tickets very nicely. However, there are a lot of features it lacks: Asset Management, development, batch (bulk/programmatic) actions and UX are severely lacking.

The current context I interface with Remedy is in the helpdesk scenario: an End User submits a ticket, that ticket is routed to the appropriate department, I solve the problem, then close that ticket, all from Remedy. However, processes such as Asset Management are wholly unsuitable to the task, in my opinion, and even my Company uses SAP for the bulk of the purchasing management, thus making it necessary to use two tools, instead of having a central system for purchasing and inventory.
Read Benjamin Albrecht's full review
Jared Fields profile photo
April 04, 2017

BMC Remedy Asset Management Review: "BMC Asset Management: Works well if you already have Remedy configured"

Score 7 out of 10
Vetted Review
Verified User
Review Source
We currently use Asset Management to track user / client hardware, certificates, and contracts.
  • Owner / other relationship values for hardware
  • Great integration into the CMDB, Discovery, and other CI tools
  • Audit log for hardware and configuration changes
  • Poor interface, takes multiple clicks to manage simple things, looks like it was designed in late 90s
  • CMDB takes years to learn / master, not a great amount of training available online (poor documentation on vendor site)
Great for users who already own CMDB, Discovery and other Remedy modules. Integrates well with these other software pieces. I would not suggest using this module if you don't already own the other modules.
Read Jared Fields's full review
Sam Figueroa profile photo
July 22, 2016

BMC Remedy Asset Management Review: "Remedy, the all around king of asset management"

Score 8 out of 10
Vetted Review
Verified User
Review Source
BMC Remedy Asset Management is used by our whole company to track all PC's, tablets, and cell phone assets. It allows us to always keep and up to date database of all our assets, either deployed, spare or end of life devices. It also allows us to properly track change control requests.
  • Asset Management
  • Integration with other software
  • Easy to use interface
  • The layout design of the interface could use upgrading
  • The ability to generate alerts would also be nice
  • The reporting system is now old and needs and easier way to write IFTTT scenarios
It is well suited for any business to track and organize assets. It works for companies with Enterprise size or even small business. It would not be appropriate for a home user to use. Home use could be more utilized with a simple database created for asset management of devices used at home.
Read Sam Figueroa's full review
Shayne Froelich profile photo
April 27, 2016

BMC Remedy Asset Management Review: "The "Remedy" for Asset Management"

Score 8 out of 10
Vetted Review
Verified User
Review Source
BMC Remedy Asset Management is currently being used by our IT department to track various assets from BlackBerry cell phones to servers and switches.
  • BMC Remedy Asset Management and our CMDB data integrate flawlessly with BMC Discovery.
  • The ability to visually explore each asset as data is gathered from BMC Discovery or other third party asset integrations helps us to effectively manage our change calendar and collision detections.
  • Because the relationships are mapped out in Flash, it does take a while to generate.
  • The Asset Console in Remedy 8.1 is a bit cumbersome and requires advanced filtering to make it easier to find specific assets (or asset groups) you are looking for.
It is well suited in a change or incident environment where you want to have the ability to easily explore CIs and their relationship to each other. Especially useful in an IT environment however it could also be used to track non-IT type CIs as well.
Read Shayne Froelich's full review
Jacob McCoy profile photo
September 25, 2015

BMC Remedy Asset Management Review: "My experience with BMC Remedy"

Score 8 out of 10
Vetted Review
Verified User
Review Source
During my time using BMC Remedy Asset Management I was a network implementation engineer, we would complete data center technology refresh projects and update the assets in Remedy. Remedy allowed us to add in all device, port, and circuit information solving the issue of not only asset management but also gave support teams access to accurate documentation when provisioning new customers.
  • BMC Remedy Asset Management creates an easy to use central interface for organizations, this is huge when dealing with the fast moving IT industry. Any way to reduce the level of effort for a given project is paramount.
  • BMC Remedy Asset Managment at least from the implementation I worked with is not tied into a live repository, making the information manual and static. If there was a plug in to tie monitoring software into the application this would be a huge gain.
Medium sized organizations I think stand to gain the most, where as large organizations need dynamic updates.
Read Jacob McCoy's full review

BMC Remedy Asset Management Scorecard Summary

Feature Scorecard Summary

Software and hardware inventory tracking (4)
3.6
License management (1)
6.4
Asset lifecycle monitoring (3)
2.0
Contract management (2)
6.4
Asset relationship management (4)
2.7

About BMC Remedy Asset Management

BMC's Remedy Asset Management is an IT asset management solution.

BMC Remedy Asset Management Technical Details

Operating Systems: Unspecified
Mobile Application:No