Overview
What is BMC Track-It!?
BMC's Track-It! (formerly Numara Track-It!) is an IT asset management, IT help desk, and license management solution.
BMC Track-It!....tried and true.
BMC Track-It! - Perfect for a smaller IT Department
BMC Track-It! Offers a lot, if you're willing to sift through the configs.
A help desk system that is good for tracking requests
Powerful Ticketing system with good customization options
Track-IT! is perfect for the 10-50 member IT team.
Just an occasional user's perspective
BMC Track-It! is Great for Small Business
BMC Track-It: not just a ticketing system
BMC Track-It!
BMC Track_IT
However, it does not contain all …
Build your ticketing system the way you want and need, but watch for GIGO
BMC Track-It! works well under pressure
Use Track-It!
Awards
Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards
Popular Features
- Software and hardware inventory tracking (15)6.868%
- Asset relationship management (12)6.363%
- Asset lifecycle monitoring (12)6.161%
- License management (15)5.757%
Pricing
What is BMC Track-It!?
BMC's Track-It! (formerly Numara Track-It!) is an IT asset management, IT help desk, and license management solution.
Entry-level set up fee?
- No setup fee
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
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Product Demos
Flycast Partners | Demo BMC Track-It! to FootPrints Introduction #1 5.15.15
Flycast Partners | Demo BMC Track-It! To FootPrints Incident Management #2 5.15.15
Flycast Partners | Demo BMC Track-It! to FootPrints Work Flows and Reporting #4 5.15.15
Features
IT Asset Management
IT Asset Management software is designed to inventory all the hardware and software within an organization to aid decision-making
- 6.8Software and hardware inventory tracking(15) Ratings
Discovery and management of hardware and software inventory
- 5.7License management(15) Ratings
Tracking license agreement compliance to ensure that infrastructure is neither over nor under licensed
- 6.1Asset lifecycle monitoring(12) Ratings
Monitoring asset lifecycle from acquisition to retirement
- 4Contract management(9) Ratings
Tools to assist in managing purchase orders and contracts
- 6.3Asset relationship management(12) Ratings
Asset relationship management is the ability to see relationships between assets to help with troubleshooting
Product Details
- About
- Tech Details
- FAQs
What is BMC Track-It!?
BMC Track-It! Video
BMC Track-It! Technical Details
Operating Systems | Unspecified |
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Mobile Application | No |
Frequently Asked Questions
Comparisons
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Reviews and Ratings
(41)Attribute Ratings
Reviews
(1-4 of 4)- The interface, or overall layout, of the BMC Track-It! system is very good. It's fairly easy to use from the IT department/technician point of view. All the major categories are there, such as Help Desk (work order requests), Inventory, Solutions (KB articles), Inventory, Reports, etc.
- It also has a nice dashboard on the homepage that displays information in a bar graph and pie chart form on different categories related to the different features. Anyone in the IT department can visualize information to get a better idea of the work being done within BMC Track-It!
- From a technician's point of view, it is easy to create new work orders, and the actual work order requests have a lot of different information boxes to fill out for each request. Having this detailed information is key for running reports within BMC Track-It!
- One thing that needs improvement is the fact that the program doesn't necessarily run from the cloud/web, meaning it needs to be installed on each individual computer where it's used. The newest version that was just released may finally be cloud/web-based, but prior versions were not.
- Reporting. This feature seems somewhat complicated and not very intuitive. For this reason, our organization did not really use this feature of the software.
- Could not utilize a mobile app for the software, unlike many other tracking system software packages out there that offer an app so you can use their mobile version on any mobile devices.
It is less appropriate for organizations/companies that want a helpdesk system that is industry standard or that is more popular among the masses. Track-It! would not be one of those.
It would also be less appropriate where you don't have a Systems Administrator or Database Administrator to manage the Track-It! database. This can be somewhat complicated to manage unless they had an understanding of databases and how to work with or manage them.
- Software and hardware inventory tracking
- 80%8.0
- License management
- 70%7.0
- Asset lifecycle monitoring
- 70%7.0
- Contract management
- 60%6.0
- Asset relationship management
- 70%7.0
- The biggest positive impact it had on ROI was that the software itself didn't require any expensive ongoing maintenance contracts since it was installed and managed by our organization.
- The negative aspect of this is if there was a major problem with the software, then it would require contacting the vendor, at which point it could become expensive for a service call.
Freshdesk, along with a number of other current helpdesk tracking systems, are primarily web/cloud-based. All that is really needed to get them up and running is buying the licensing through the vendor on their website, and the software can then be used through any web browser.
- Automated ticket creation ability is fantastic and really saves us time.
- High-level of customization and integration with our Active Directory system.
- Ability to create templates which can be used to speed up ticket creation as well as providing standardization.
- Care must be taken when configuring automatic replies otherwise you can end up in an endless loop of emails if response goes to another auto-responder. This will cause tickets to automatically be generated with every reply and then it takes a while to clean up the unwanted tickets.
- The support model is prohibitively expensive if you let support lapse and then need support once again. This is because they expect you to pay for all of the previous versions/years between when you last paid for support and their current version. This means that if there have been 3 versions of the software since you last had support, they expect you to pay for the 3 versions even if you did not use them. This is a primary reason why we are looking at alternative ticketing systems currently.
- It would be nice to have the ability to selectively kick a user our of a ticket without having to kick them entirely out of the application.
- Software and hardware inventory tracking
- 50%5.0
- License management
- 50%5.0
- Asset lifecycle monitoring
- 50%5.0
- Contract management
- 50%5.0
- Asset relationship management
- 50%5.0
- As far as ticketing systems go, it is a very powerful application and offers a pretty good value.
- If you let support coverage lapse, then trying to get support coverage again becomes prohibitively expensive.
- One great thing about is that it is an on-site solution so once purchased and installed, there is no additional cost to continue using the software except if you need support.
- Wrike and BMC Helix ITSM (Remedy)
Track-IT! is perfect for the 10-50 member IT team.
- Mass assignment of tickets
- Mass addition of ticket notes
- High level of customization
- On 11.4: auto-assign to queues does not work.
- On 11.4: email notifications to the user are very crowded and not easily read.
- On 11.4: slow.
- Software and hardware inventory tracking
- 50%5.0
- License management
- 80%8.0
- Asset lifecycle monitoring
- 80%8.0
- Contract management
- N/AN/A
- Asset relationship management
- N/AN/A
- Change management functions have been limited by this.
- Track-IT! support has been amazing and very responsive.
Just an occasional user's perspective
- The software is simple to use. There doesn't seem to be a lot of bells and whistles which could be attractive to some users.
- It includes email notifications where users are able to respond to an email and it updates the ticket.
- The system gives you the ability to customize your view so that you only need to see that tickets that are relevant to you or your group.
- The user interface is very dated and simple. It reminds of opening an application using Windows 95. All you can see is text and gray boxes. It is not user-friendly. It may be the version of the system and we may have an older version that just hasn't been updated.
- The process of closing a case can be cumbersome until you get to know the system.
- It should be easier to attach case documents, like dragging and dropping. Again this maybe because we have an older version of the software. You currently have to browse and select all attachments.
- Software and hardware inventory tracking
- N/AN/A
- License management
- N/AN/A
- Asset lifecycle monitoring
- N/AN/A
- Contract management
- N/AN/A
- Asset relationship management
- N/AN/A
- I am not with the department that owns the software, so I can't speak to the ROI. As an occasional user, it is better than having nothing at all. It doesn't seem like the best system, but it is not horrible. It is reliable and easy to use.