TrustRadius
BoldChat is a live chat tool acquired by LogMeIn in 2012.https://dudodiprj2sv7.cloudfront.net/product-logos/Y0/Cp/M2P7E0Q2TUPZ.PNGBoldChat - Experience the power of harnessing live chat featureBoldChat is one of the best feature rich live chat software that I have found. We are using it in some of our processes that support multiple businesses. It was serving very well - we use it for mainly customer service requirements. It'sItssatile features are very much helpful for our agents in addressing customer issues quickly.,Proactive Live Chat: BoldChat provides a proactive live chat feature that can increase user experience. Businesses that go online often expect that customers would just flock to them with their queries. We want to give a more engaging experience to users as they navigate our websites, assisting them in any way and every way possible. That is why you should not just wait for visitors to open up a chat session with you but rather proactively approach visitors and chat with them. Customization: The level of customization provided within the box was very helpful not only limited but in organizing various customer types and departments very well. Chat transfer helps in effective customer handling based on their problem category. Integration: Boldchat can be integrated with third-party services that can collect required info regarding our website and customers. It can helpcustomer base and developing new marketing campaigns.,Reporting: When it comes to the reporting part, it can really improve a lot as the default reports provided were giving only high-level info that is required for our process. If it can provide drilled down reports with various custom options to pinpoint a particular chat or a more verbose report of a particular agent's activity, it'll be much better in tracking.,8,Post BoldChat implementation, able to handle multiple customers with a 30% reduced lean staffing,9
Unspecified
Bold360
4 Ratings
Score 9.0 out of 101
TRScore

Bold360 Reviews

Bold360
4 Ratings
Score 9.0 out of 101
Show Filters 
Hide Filters 
Filter 4 vetted Bold360 reviews and ratings
Clear all filters
Overall Rating
Reviewer's Company Size
Last Updated
By Topic
Industry
Department
Experience
Job Type
Role
Reviews (1-1 of 1)
  Vendors can't alter or remove reviews. Here's why.
No photo available
March 24, 2017

Bold360 Review: "BoldChat - Experience the power of harnessing live chat feature"

Score 8 out of 10
Vetted Review
Verified User
Review Source
BoldChat is one of the best feature rich live chat software that I have found. We are using it in some of our processes that support multiple businesses.

It was serving very well - we use it for mainly customer service requirements. It'sItssatile features are very much helpful for our agents in addressing customer issues quickly.
  • Proactive Live Chat: BoldChat provides a proactive live chat feature that can increase user experience. Businesses that go online often expect that customers would just flock to them with their queries. We want to give a more engaging experience to users as they navigate our websites, assisting them in any way and every way possible. That is why you should not just wait for visitors to open up a chat session with you but rather proactively approach visitors and chat with them.
  • Customization: The level of customization provided within the box was very helpful not only limited but in organizing various customer types and departments very well. Chat transfer helps in effective customer handling based on their problem category.
  • Integration: Boldchat can be integrated with third-party services that can collect required info regarding our website and customers. It can helpcustomer base and developing new marketing campaigns.
  • Reporting: When it comes to the reporting part, it can really improve a lot as the default reports provided were giving only high-level info that is required for our process. If it can provide drilled down reports with various custom options to pinpoint a particular chat or a more verbose report of a particular agent's activity, it'll be much better in tracking.
Features provided for agents are very easy to use but handling multiple customers at a time may face challenges in navigating. Agents can engage in multiple chats at same time and the navigating features they need to serve our customers take time to use – making multitasking workable, but challenging. It would be better if some improvements were made in this context.
Read this authenticated review

About Bold360

BoldChat is a live chat tool acquired by LogMeIn in 2012.
Categories:  Live Chat

Bold360 Technical Details

Operating Systems: Unspecified
Mobile Application:No