TrustRadius
BoldChat is a live chat tool acquired by LogMeIn in 2012.https://dudodiprj2sv7.cloudfront.net/product-logos/Y0/Cp/M2P7E0Q2TUPZ.PNGLogMeIn, Inc.BoldChat - Experience the power of harnessing live chat feature2017-03-24T20:45:29.845ZBoldChat is one of the best feature rich live chat software that I have found. We are using it in some of our processes that support multiple businesses.
It was serving very well - we use it for mainly customer service requirements. It'sItssatile features are very much helpful for our agents in addressing customer issues quickly.,Proactive Live Chat: BoldChat provides a proactive live chat feature that can increase user experience. Businesses that go online often expect that customers would just flock to them with their queries. We want to give a more engaging experience to users as they navigate our websites, assisting them in any way and every way possible. That is why you should not just wait for visitors to open up a chat session with you but rather proactively approach visitors and chat with them.
Customization: The level of customization provided within the box was very helpful not only limited but in organizing various customer types and departments very well. Chat transfer helps in effective customer handling based on their problem category.
Integration: Boldchat can be integrated with third-party services that can collect required info regarding our website and customers. It can helpcustomer base and developing new marketing campaigns.,Reporting: When it comes to the reporting part, it can really improve a lot as the default reports provided were giving only high-level info that is required for our process. If it can provide drilled down reports with various custom options to pinpoint a particular chat or a more verbose report of a particular agent's activity, it'll be much better in tracking.,8,Post BoldChat implementation, able to handle multiple customers with a 30% reduced lean staffing,9Verified User
Unspecified
Bold360
4 Ratings
