Name: Bookboost
Author: Bookboost Guest Messaging

Help Desk

Kiosk

Web and Video Conferencing

Customer Support

AI Code Generation

Automation Testing

Beta Testing

Feature Management

Development

Virtual Classroom

Education

AI Document Creation

Business Intelligence (BI)

Collaboration

Demand Planning

Internal Communications

Knowledge Management

Quality Management

Supply Chain Visibility

Whistleblowing

Enterprise

Accounting

Cash Flow Management

Finance and Accounting

Applicant Tracking

Corporate Learning Management

Employee Monitoring

HR Management

Payroll

Talent Intelligence

Talent Management

Video Interview

Workforce Analytics

Workforce Management

eLearning Content

Human Resources

Blockchain-as-a-Service (BaaS)

Business Process Automation

Cloud Data Warehouse

Cloud Storage

Data Integration

Data Replication

Database-as-a-Service (DBaaS)

Embedded Database

Encryption Key Management

Fraud Detection

IT Alert Management

Integration Platform as a Service (iPaaS)

Network Performance Monitoring

OpenStack Cloud

Scale-Out Storage

Test Management

User Activity Monitoring

Value Stream Management

WAN Optimization

Web Content Filtering

Information Technology

A/B Testing

Ad Serving & Retargeting

All-in-One Marketing

Content Management

Email Marketing

Enterprise Marketing Management

Grant Management Software

Livestream

Marketing Automation

Social Media Management

Survey & Forms Building

Web Analytics

Marketing

Project Management

Professional Services

Auction Software

Customer Relationship Management (CRM)

Sales Consulting

Sales Incentive Compensation Management

Sales Training

Sales

Agriculture

Inventory Management

Last Mile Delivery

Military and Defense

Online Ordering

Shipping

Vertical-Specific

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Bookboost is a hospitality engagement platform that aims to consolidate and optimize guest data from various sources. According to the vendor, it empowers teams to communicate with customers throughout the guest journey using a modern CRM and a Unified Inbox. The product is designed for hotels and hospitality businesses of different sizes. It is intended to be used by hotel managers, guest relations managers, marketing managers, revenue managers, operations managers, and professionals in the hospitality industry.

**Key Features**

**Multi-Channel CRM**: According to the vendor, users can easily design guest journeys, create audiences, and send tailored messages to each guest. They can also schedule and automate campaigns or entire guest journeys to save time.

**Unified Inbox**: The vendor claims that the Unified Inbox feature allows users to provide quick and accurate responses to every message. It eliminates the need to switch between messaging platforms and ensures that each guest is connected with the right person.

**Online Check-in**: The vendor states that the Online Check-in feature reduces waiting time and queues at the front desk, leading to increased guest satisfaction and reduced customer effort. It also helps eliminate errors and reduce staff workload.

**Guest Feedback**: According to the vendor, the Guest Feedback feature enables users to obtain feedback from guests in an easy and effective way. It provides insights into guest preferences and allows users to store feedback in guest profiles for future personalization.

**Digital Interactive Guide**: The vendor claims that the Digital Interactive Guide feature provides guests with all the necessary information in one place, reducing customer effort and increasing guest satisfaction. Content can be personalized based on guest profiles and preferences.

**Operational Efficiency**: According to the vendor, the Operational Efficiency feature helps save time and effort for hotel staff. It streamlines check-in processes, reduces response times, improves team collaboration, and minimizes human errors.

**Guest Loyalty**: The vendor states that the Guest Loyalty feature aims to increase guest satisfaction and engagement. It allows users to personalize campaigns for returning guests and provide a smooth and easy guest experience.

**Direct Booking**: According to the vendor, the Direct Booking feature helps increase revenue by encouraging direct bookings. It enables users to reach OTA bookers and create personalized campaigns, fostering guest loyalty and reducing dependence on OTAs.

**Hotel Marketing**: The vendor claims that the Hotel Marketing feature helps create marketing and sales efficiency. Users can increase conversion rates with multi-channel campaigns and engage guests with personalized communication throughout the guest journey.

Help.com Chat

Help.com

Zendesk Chat (formerly Zopim) is a live chat tool developed by the Singaporean company also called Zopim, acquired by Zendesk in April 2014.

Lite

Basic

Advanced

Premium

Zendesk Chat

Bookboost

Live Chat Software allows website operators to interact directly with visitors on their websites, typically through some combination of instant messaging / chat, video, and survey forms.

Live Chat

Bookboost Guest Messaging

Chat Automation

Allows businesses and website owners to interact with visitors in real time through a chat box or webchat (video, SMS, messaging, etc) that can be customized for user experience optimization.

Real-time messaging

Refers to the functionality and usability of real-time chat messaging with customers and prospects.

Chat notifications

Alerts and reminders for chat requests, missed messages, appointments, etc.

Prospecting

The ability to identify, qualify, and segment prospects, as well as filter leads.

Chat-based scheduling

Enables customers and prospects to book and schedule meetings.

Ticketing system

Ticket form creation and routing to designated service representatives based on chat interactions.

Third-party integrations

Integrations with third-party software for CRM, scheduling, marketing automation, telecommunications, SMS, messaging, etc.

Chat widgets

Pop-up chat boxes that enable customizable greetings, canned responses, and interactions between customers and live agents or chatbots.

Chat sentiment analysis

Allows the software to gauge the level of customer satisfaction in chatbot, live chat, or virtual assistant conversations.

Chat transfer

The ability to transfer live interactions to different departments or agents.

Chat Analytics and Reports

Analytics and reporting on web visitors' activities and interactions with customer service representatives.

Chat history and transcripts

Enables users to visualize past conversations and notes.

Chat reporting

Standard or customizable reports with user engagement metrics.

Chat and web analytics

Analytics that enable the tracking of user website visits and chat box interactions.

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Bookboost

Overview

What is Bookboost?