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Booker has proven to be a valuable tool for various industries and businesses. Users have utilized the platform for scheduling COVID …
Starting at $129 per month
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What is Booker?
Booker is a leading appointment scheduling, point-of-sale, and business management software that powers thousands of spas and salons worldwide. The software includes a complete suite of management tools, and provides integrated online booking, marketing, and more. Booker is completely web-based,…
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Pricing
Starter
$129
Cloud
per month
Accelerate
$269
Cloud
per month
Ultimate
$429
Cloud
per month
Entry-level set up fee?
- $250 Required
For the latest information on pricing, visithttp://www.booker.com/pricing-service…
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
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What is Booker?
Booker is a leading appointment scheduling, point-of-sale, and business management software that powers thousands of spas and salons worldwide. The software includes a complete suite of management tools, and provides integrated online booking, marketing, and more. Booker is completely web-based, which makes it available from any computer with a browser and internet connection, anywhere at any time. It can also be used via a smartphone or iPad.
Booker Features
- Supported: Online Booking
- Supported: Staff Scheduling
- Supported: Point of Sale - Credit Card Processing
- Supported: Employee Payroll
- Supported: Inventory Management
Booker Screenshots
Booker Videos
Booker Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | Apple iOS, Android |
| Supported Countries | United States, Canada |
| Supported Languages | English |
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(33)
Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
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Booker has proven to be a valuable tool for various industries and businesses. Users have utilized the platform for scheduling COVID testing appointments, effectively managing the scheduling experience for both parents and students. Additionally, Booker has been instrumental in streamlining all aspects of spa management. It offers features such as scheduling, point of sale, merchant services, and gift certificate management, making it an all-encompassing solution.
For businesses with multiple locations, Booker serves as a convenient POS platform and booking system. It simplifies the process of managing appointments remotely and facilitates the coordination of services across different sites. Customers regard Booker as the best salon POS system due to its integrated social media, marketing capabilities, appointment management, reporting features, scheduling abilities, and payroll functionalities.
Makeup studios have also adopted Booker to efficiently book appointments for their makeup and hair clients. With multiple staff members accessing the platform, it provides a seamless experience for both employees and customers. While Booker is generally easy to learn and intuitive, some users have encountered occasional glitches when making appointments or checking out customers.
Moreover, businesses rely on Booker for a range of essential tasks such as appointment scheduling, payroll calculations, and employee schedule viewing. The platform has become a primary appointment scheduling tool and communication channel for staff members, replacing traditional tools like Google Calendar.
Fitness studios find great value in Booker's ability to schedule classes, review schedules, plan sessions in advance, and sell products efficiently. It supports daily operations by enabling the scheduling of client appointments, capturing payments seamlessly, and generating essential reports.
Booker also caters to spa and club management in multiple locations. Its comprehensive suite of features encompasses appointment booking capabilities, point-of-sale functionality, customer retention strategies like attracting new clients, and data analysis tools.
While Booker has received positive feedback from users for its ease of setup and intuitive interface that provides comfort in online booking and client progress tracking; some users have reported issues with restricted access to certain reports and options. Other concerns mentioned include frequent upgrades leading to temporary shutdowns, as well as complicated and useless reports. Despite these issues, Booker continues to be an invaluable tool for many businesses, offering crucial functionalities such as checking in/out clients, inventory management, reporting, and payroll processing.
Valuable Tool for Managing Operations: Many users have found Booker to be a valuable tool for managing rooms, therapists, and appointments. It allows users to easily schedule appointments, manage staff and hours of operation, and track cash and credit payments.
Up-to-the-Minute Sales Analysis: Several reviewers appreciate the up-to-the-minute analysis of sales provided by Booker. The graphics on the dashboard provide a clear and easy-to-understand picture of business activity, helping users make informed decisions.
Convenient Integration with Booking Platforms: Users have liked the integration of booking platforms in Booker. This feature makes it convenient to manage orders and add or remove services from the menu, streamlining operations for businesses.
Challenging Customer Service: Several users have expressed frustration with the difficulty of receiving timely responses from customer support. They have mentioned delays in getting their concerns addressed and a lack of responsiveness from the support team. This has led to dissatisfaction and a need for improved communication and quicker resolution times.
Steep Learning Curve: Some reviewers have highlighted that certain features in the software take time to learn and set up, resulting in a significant learning curve for new users. They found it challenging to navigate through the various functionalities and understand how to utilize them effectively. Improved onboarding resources, tutorials, and user-friendly guides are suggested to help users overcome this initial hurdle.
Difficulties with QuickBooks Integration: Users have criticized the export feature to QuickBooks for its transaction-based approach and complex setup process. They reported the need to go through Excel and involve third-party vendors, which adds unnecessary steps and makes it difficult to transfer credit items seamlessly. Reviewers desire a more straightforward Booker-to-QuickBooks bridge that can display deposit details balanced against daily totals without having to import each individual transaction manually. A smoother integration process is requested for enhanced efficiency and accuracy when working with QuickBooks data within the system.
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May 31, 2022
Book With Booker
Booker is a platform to run and grow your business facilitating various features like booking appointments, selling by point of sale, attracting new customers online and on partner sites, managing and analyzing data, and maintaining customer relationships. With an evolutionary transition in the digital marketing industry booker is all that you need to have a competitive edge over the other competitions.
- With industry-proven experience in technology for salons and spas, Booker is all you need to run your business and your community
- With a great dataset, it helps to analyze the data and conclude business decisions in the basis of the data
- It is a wide bank of customer set which helps to maintain relations and give a boost to the business
- Wider line of businesses can be covered giving it a wider reach
- The UX of the platform can be enhanced to make it easily accessible
- Multiple features can be added apart from booking to make it a one-stop solution to market your venture digitally
May 31, 2022
Booker - you should give it a try!
I piloted Booker for a few months in my district, trying it to see if it might be an easier way to book COVID testing appointments. When it was explored, we were experiencing very very long lines (150+) for COVID testing. It made sense to explore options for parents and/or students to be able to better manage the scheduling experience. We also thought if we could explore it for COVID testing, we could use it for other events, such as registration for new students.
- easy scheduling
- user friendly interface
- 24/7 access
- cloud based
- fairly inexpensive
- customer service was sometimes challenging to get timely responses
- some of the features took a bit to learn from the end of those setting up the schedules
Booker is very easy to set up and very intuitive. It is very comforting in setting up and booking online for my clients and user can set their schedules according to their use. It also offers the feature of tracking the record of your clients and looking at their progress. In these modern times, it has reduced the paperwork.
- Calendar management
- Gift purchase
- Online client management
- Reduced paperwork
- Takes long in tracking clients
- Reports are confusing
- Difficult to add a new member
November 20, 2019
Solid POS system with a few areas of improvement
We use Booker for just about everything from scheduling client appointments, to capturing payment, to printing reports. Every employee of our company uses Booker on a daily basis from our technicians to our CEO. This is our point of sale system so it is the core of how we function from day-to-day.
- Booker is great for customer management. You can easily add customers with numerous areas to put additional information for them. With the addition of Frederick, sending out Birthday emails and contacting them via email is a breeze.
- I have found Booker to be extremely easy to teach new hires how to use. Because it is so visual, I find that anyone can pick up the basics of how to use this software very quickly.
- Booker makes it extremely easy for a company with multiple locations to be able to toggle between those locations.
- Frederick has been a great addition!
- While there is an abundance of reports that Frederick offers, I find that they are very glitchy and inconsistent. A similar report may show differing numbers making it extremely confusing. We used to use a different POS system that was stellar with reporting so we were a bit spoiled.
- While the addition of Frederick has been a huge pro, it still has many kinks that need to be worked out. The email creation portion is way too basic. You can't even change the font! While I know it's still fairly new, it definitely needs some more bells and whistles.
- I deal a lot with uploading gift certificate templates. It is painfully slow! Sometimes it takes me 7-8 minutes just to wait for my gift certificate template to load. That area definitely needs work.
October 24, 2019
Try Booker!
Booker is used as our primary appointment scheduling tool, as well as a communication channel for staff and technicians to review important case notes about patients. It is accessed by the entire organization and solves our initial booking issues (we used Google Calendar).
- Notifcations to patients and alerts for technicians
- Comprehensize point of sale system
- One of a kind marketing platform that is cohesive
- It is a little cumbersome to use and lacks innovation, like a traditional CRM. Keep in mind, this isn't what it's striving to be.
- Chat feature for customer support.
- Old school feel for a new school business.
August 11, 2017
Booker gains
We are using Booker as a POS platform, and also for booking which clients can access remotely.
- Up to the minute analysis of sales. Graphics on dashboard.
- Access books from anywhere.
- Integration of booking platforms.
- Having multiple salons, somehow seeing clients' history from another location easier than having to open the other location's data
- Perhaps link telephone calls to Booker so software can recognize the client and open their profile. I know this is a long shot but ....
- Marketing tools tha integrate to the software
October 26, 2015
Perfect for a Spa
I used Booker as a spa manager at a medical spa in New York City and at a previous spa before that. I LOVE it and it really covered everything we needed. I do remember I wish that the reports section was a bit more user friendly but I found that after a lot of searching you would be able to figure out what was needed.
- Appealing to the eye for not only customers but employees.
- A great all-in-one program that you can truly run your business from.
- Creating packages could be easier.
- Reports could be "dumbed down" a bit to be more user friendly.
October 26, 2015
Booker is the Best!
We use Booker as our point of sale system across multiple locations, with Booker everything is in one centralized location, making our life easier. I have tried 7 other POS systems such as Salon Iris, Square, Micros etc., but none of them comes close to Booker when it comes to a salon POS system. It has well integrated social media, marketing, appointment, reporting, scheduling, payroll and many other features, which our main office is able to use to manage things remotely.
- Scheduling
- Appointments
- Social Media
- Payroll
- Credit Card Processing
October 26, 2015
Easy to use but needs work
We are a makeup studio and we use Booker to book appointments for our makeup and hair clients. As the studio manager, I use it, as well as my manager, and our receptionist. While Booker is easy to learn if you're new to it, there are a ton of glitches when making appointments and checking out customers. I do wish that you could view more than one service sales and product sales report at a time. For example, I would like to compare August and September sales separated by month but on the same page. Unfortunately, if I want to see sales from Aug 1 to Sept 30, it will show the TOTAL sales between those dates, rather than breaking it down and separating the months. There are plenty of times we'll try to book an appointment with an artist but Booker will say there's no staff available which is not the case.
- Scheduling staff and hours of operation - very easy to do and follow.
- Adding to and removing services from our menu - there are so many categories to choose from and I like that you can rename your own.
- Managing orders - you can add a walk-in as a new customer when taking a new order, which is a great thing because they'll remain in your customer database. You can also see clearly who paid cash and credit and this makes it easy to navigate when cross referencing when its time to close out the register for end of day count.
- Too many errors and glitches when booking appointments. At times it will say no staff is available or the service won't show up in the menu. At times, refreshing and logging out and back in won't do the trick.
- When refunding a client in cash, the cash is not deducted from the end of day count, and throws off the register.
- Should definitely improve their loyalty and rewards program. Customers who login cannot see how many points they have earned. And we can't track in Booker if they've earned a reward. For example: Book 5 blowouts, get the 6th free. Booker won't communicate to you that they have earned a free reward. You have to go into each customer's profile, and look through their past appointments, and count their services, which is time consuming.
October 23, 2015
Booker is a day spa "must have"
We use Booker for scheduling, point of sale, merchant services and gift certificate management. Booker has helped streamline all aspects of spa management on front and back end. We particularly need a solution for gift certificate management and Booker tracks and manages individual gift certificates very well. We also find the integrated merchant services invaluable.
- Booker does very well as a point of sale program. From front desk check out to back end report generation, Booker gives us an accurate daily picture of business activity.
- Booker is very good at tracking gift certificate activity. We have a large number of gift certificates and are able to find, edit and void with ease. We are also able to look at the history for each individual certificate or series which helps in troubleshooting.
- I do not work with scheduling myself but staffers have found Booker to be a valuable tool for managing rooms and therapists.
- The export to QuickBooks is a weakness. It is transaction based and requires a bridge through Excel and a third party vendor to execute. After three years we have never been able to transfer over any credit items (refunds, etc...). I would love to see a true Booker to QuickBooks bridge that would show deposit and detail balanced against daily totals rather than having to import every single daily transaction. For peak sales months the number of transactions is daunting. QuickBooks also has an export specifically for QuickBooks that is based on the Accounts Receivable feature in QuickBooks and we have never used it because we cannot generate accurate cash reporting for tax purposes.
- Some reporting does not match other reporting in the same category. For example, the total gift certificate and series balance does not match the gift certificate and series drill down report. In some of the reports, like the dashboard vs a retail sales report, one will include discounts and the other will not. I would like to see a daily, weekly or monthly gift certificate and series reconciliation report that has a beginning balance, sales, redemptions, adjustment and voids and an ending balance.
- When a client uses more than one payment method, for example a gift certificate and a credit card, the system is currently not able to show the split in payments accurately in reports.
October 23, 2015
Booker is Great for Salons
Our business uses Booker to make appointments for our clients, as well as for a POS. Booker is also used to calculate payroll and see schedules of the employees!
- Allows employees to make their own appointments on the mobile app.
- Send confirmation emails as well as thank you emails to clients.
- Online booking for the clients.
- Their mobile app is slow and not set up well for looking at client histories, as well as the ability to make connecting appointments.
- The online booking interface for the clients looks a little sterile.
- Payment tab in POS is large and could be condensed.
October 21, 2015
A casual glance at Booker
We use as a booking system and client retention tool.
- Smooth and complete booking.
- Flexibility to create different type of services.
- Customer retention tool.
- Appointments can be sometimes not 100% accurate.
- Online booking seems to be a bit different.
- Package/series included with the customer is not as easy to use as you would think.
October 20, 2015
Savor Spa and Om Aroma rocks!!!
We use SpaBooker (now Booker) at our 2 NY locations. We constantly run into issues/glitches that still haven't been resolved in the past year. We have actually lost money due to these issues - usually pertaining to memberships/automated charges and appointments that have dissapeared (or for some reason we're unable to book appointments). The system also often takes a while to catch up with itself while we're ringing guests out, takes a very long time and is embarrassing - and it is not due to our internet speed!
- It is pretty self explanatory, easy to figure out how to perform tasks.
- I love the clarity of the schedule and client information.
- I also really like the clarity of reports, although the membership reports could be improved.
- Membership charges, when and how benefits become available and the membership reports.
- We often can't book appointments, it will say that the appointment time or staff is unavailable when they are. Then we just have to block out the time instead.
- When merging guests, we're only allowed to choose certain guest notes when we need to be able to save all of them. We've had other instances when guest notes have dissapeared as well.
October 19, 2015
Not reliable during peak hours.
The major problems are: restricted access to choose reports and options; frequent "upgrades" that generate shut downs and more trouble, and complicated and useless reports and lack of efficient reports.
- Screen layouts are very good.
- Should prevent from shutdown or doing upgrades on Fridays and Saturdays during typical business hours; it is frustrating to have line of customers trying to pay or to book and not have the system available.
- Every user with manager level should be able to see all reports and restrict his/her employees about which one they are allowed to have access.
October 19, 2015
Booker is fast and easy :)
Booker is being used to make appointments with classes at our NYC and LA locations for our fitness studios. Clients log in to Booker and book their own classes. Staff are able to review their schedules and managers are able to plan schedules. We also use Booker to sell products that we carry at our studios.
- Booker shows a calendar of class times in an easy manner to read and the use of color coding is super easy and efficient.
- Booker shows if the classes are full, if there is room and the names of the clients in each class as well as info about the teacher, which is nice when you're planning your day.
- Booker is fairly easy to create transactions, especially if you're a small company with little product/apparel in your store. It also has a feature where you can save the customer's info should you need it for data/web newsletter numbers.
- Sometimes, it is difficult to search for products on Booker.
October 19, 2015
#IHeartBooker
Booker is the hub for our business! When it's malfunctioning our business malfunctions as well. We use Booker for checking in and out clients, for inventory and all reporting purposes and for payroll. We even have the app downloaded on our iPads! The only issues we have encountered recently is that it's been down often, which like I stated earlier, backs us up.
- Booker is very user friendly! If you have any questions their reps are amazing and will definitely help you in whatever way they can.
- Booker has a great reporting system. You can export any report and edit it from there to how you would like it.
- Booker is easy to navigate as well.
- Booker has had some system failures recently that have caused a hard time for us.
- Sometimes Booker updates reset certain features which cause us to have to reset everything.
- The Booker app does not have the same features as the full site which sometimes does not make it easy for us.
October 19, 2015
Booker is the way to go.
Booker is being used by our organization in four different locations for Spa and Club management.
- Simple to use and easy to access.
- Easily manage multiple sites.
- A simple and easy to use Gift Certificate system.
- Need the ability to self customize reports.
- You should go over your support logs for issues that you guys cannot assist with. Prioritize these issues for development to work on.
- Better communicate to users on new features and developments.
October 19, 2015
Simplify
Booker is being used by all of our salons 10+ locations. It helps us book appointments online and in store, send reminders, take payments, and sell retail. In addition we use Booker to research reports and sales trends as well as gather payroll information. It helps us stay on top of things even in different states and helps the stylists stay on top of their appointments.
- Customer profile. There is much detail that can be added into the customer profile. Referrals, past appointments, retail sales, even notifications that pop up when you go to book their appointment or check them out.
- Loyalty points. These are a great promotional option.
- Reporting. There are so many reports it is difficult to find which one will answer the questions you have in mind. The reports, although detailed, are difficult to understand, in my opinion. When researching sales, every report shows different numbers, some show credit card tips, some show cash given back, some show totals including payouts. And it is not clearly written what is included or not included in these numbers.
- Purchase Orders. Purchase orders can not be saved as a PDF. When placing orders for multiple locations I have to send multiple emails to my vendor rather than one with all orders attached.
- Detail. While attention to detail is fantastic, there may be too much detail here. There are multiple ways to do one specific task, which makes training difficult. Services, add-ons, products are broken down to so many categories, the list can go on and on. It seems there are so many steps to do one simple thing.