Overview
What is Booker?
Booker is a leading appointment scheduling, point-of-sale, and business management software that powers thousands of spas and salons worldwide. The software includes a complete suite of management tools, and provides integrated online booking, marketing, and more. Booker is completely web-based,…
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Booker - you should give it a try!
A very useful tool for every business with best internal and external solutions
Solid POS system with a few areas of improvement
Try Booker!
Booker gains
Perfect for a Spa
Booker is the Best!
Easy to use but needs work
Booker is a day spa "must have"
Booker is Great for Salons
A casual glance at Booker
Savor Spa and Om Aroma rocks!!!
Not reliable during peak hours.
Booker is fast and easy :)
Pricing
Starter
$129
Accelerate
$269
Ultimate
$429
Entry-level set up fee?
- $250 Required
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Product Demos
Eugene Booker demo reel
Despatch Link Taxi & Cab Web Booker Mini Demo Get a quote
Kennel Booker Demo
Booker Demo
Best Salon Software Booker Software Demo
Product Details
- About
- Integrations
- Competitors
- Tech Details
- Downloadables
- FAQs
What is Booker?
Booker Features
- Supported: Online Booking
- Supported: Staff Scheduling
- Supported: Point of Sale - Credit Card Processing
- Supported: Employee Payroll
- Supported: Inventory Management
Booker Screenshots
Booker Videos
Booker Technical Details
Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
---|---|
Operating Systems | Unspecified |
Mobile Application | Apple iOS, Android |
Supported Countries | United States, Canada |
Supported Languages | English |
Booker Downloadables
Comparisons
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Reviews and Ratings
(33)Community Insights
- Business Problems Solved
- Pros
- Cons
Booker has proven to be a valuable tool for various industries and businesses. Users have utilized the platform for scheduling COVID testing appointments, effectively managing the scheduling experience for both parents and students. Additionally, Booker has been instrumental in streamlining all aspects of spa management. It offers features such as scheduling, point of sale, merchant services, and gift certificate management, making it an all-encompassing solution.
For businesses with multiple locations, Booker serves as a convenient POS platform and booking system. It simplifies the process of managing appointments remotely and facilitates the coordination of services across different sites. Customers regard Booker as the best salon POS system due to its integrated social media, marketing capabilities, appointment management, reporting features, scheduling abilities, and payroll functionalities.
Makeup studios have also adopted Booker to efficiently book appointments for their makeup and hair clients. With multiple staff members accessing the platform, it provides a seamless experience for both employees and customers. While Booker is generally easy to learn and intuitive, some users have encountered occasional glitches when making appointments or checking out customers.
Moreover, businesses rely on Booker for a range of essential tasks such as appointment scheduling, payroll calculations, and employee schedule viewing. The platform has become a primary appointment scheduling tool and communication channel for staff members, replacing traditional tools like Google Calendar.
Fitness studios find great value in Booker's ability to schedule classes, review schedules, plan sessions in advance, and sell products efficiently. It supports daily operations by enabling the scheduling of client appointments, capturing payments seamlessly, and generating essential reports.
Booker also caters to spa and club management in multiple locations. Its comprehensive suite of features encompasses appointment booking capabilities, point-of-sale functionality, customer retention strategies like attracting new clients, and data analysis tools.
While Booker has received positive feedback from users for its ease of setup and intuitive interface that provides comfort in online booking and client progress tracking; some users have reported issues with restricted access to certain reports and options. Other concerns mentioned include frequent upgrades leading to temporary shutdowns, as well as complicated and useless reports. Despite these issues, Booker continues to be an invaluable tool for many businesses, offering crucial functionalities such as checking in/out clients, inventory management, reporting, and payroll processing.
Valuable Tool for Managing Operations: Many users have found Booker to be a valuable tool for managing rooms, therapists, and appointments. It allows users to easily schedule appointments, manage staff and hours of operation, and track cash and credit payments.
Up-to-the-Minute Sales Analysis: Several reviewers appreciate the up-to-the-minute analysis of sales provided by Booker. The graphics on the dashboard provide a clear and easy-to-understand picture of business activity, helping users make informed decisions.
Convenient Integration with Booking Platforms: Users have liked the integration of booking platforms in Booker. This feature makes it convenient to manage orders and add or remove services from the menu, streamlining operations for businesses.
Challenging Customer Service: Several users have expressed frustration with the difficulty of receiving timely responses from customer support. They have mentioned delays in getting their concerns addressed and a lack of responsiveness from the support team. This has led to dissatisfaction and a need for improved communication and quicker resolution times.
Steep Learning Curve: Some reviewers have highlighted that certain features in the software take time to learn and set up, resulting in a significant learning curve for new users. They found it challenging to navigate through the various functionalities and understand how to utilize them effectively. Improved onboarding resources, tutorials, and user-friendly guides are suggested to help users overcome this initial hurdle.
Difficulties with QuickBooks Integration: Users have criticized the export feature to QuickBooks for its transaction-based approach and complex setup process. They reported the need to go through Excel and involve third-party vendors, which adds unnecessary steps and makes it difficult to transfer credit items seamlessly. Reviewers desire a more straightforward Booker-to-QuickBooks bridge that can display deposit details balanced against daily totals without having to import each individual transaction manually. A smoother integration process is requested for enhanced efficiency and accuracy when working with QuickBooks data within the system.
Attribute Ratings
Reviews
(1-3 of 3)Booker is fast and easy :)
- Booker shows a calendar of class times in an easy manner to read and the use of color coding is super easy and efficient.
- Booker shows if the classes are full, if there is room and the names of the clients in each class as well as info about the teacher, which is nice when you're planning your day.
- Booker is fairly easy to create transactions, especially if you're a small company with little product/apparel in your store. It also has a feature where you can save the customer's info should you need it for data/web newsletter numbers.
- Sometimes, it is difficult to search for products on Booker.
- Better customer service when dialing in for Booker troubleshooting.
- Signing up for a class
- Clicking on selling a product
- Searching for a product that probably should have an easy keyword search
#IHeartBooker
- Booker is very user friendly! If you have any questions their reps are amazing and will definitely help you in whatever way they can.
- Booker has a great reporting system. You can export any report and edit it from there to how you would like it.
- Booker is easy to navigate as well.
- Booker has had some system failures recently that have caused a hard time for us.
- Sometimes Booker updates reset certain features which cause us to have to reset everything.
- The Booker app does not have the same features as the full site which sometimes does not make it easy for us.
- We haven't seen any negative impacts.
- We have had a few charge backs that needed to be disputed and investigates in Booker - it was very easy.
- It wasn't hard to look up the charges and find all of the documentations on them.
- Checking clients in and out.
- Keeping track of our inventory.
- Booking, canceling and rescheduling appointments.
- A special way of keeping track of our hair inventory.
- Reporting our VIP clients by adding a special code to their appointments.
- Exporting payroll documents to adjust.
- For more employee information purposes.
- To keep more monetary information.
- To report more intense sales.
- Price
- Product Features
- Product Usability
- Product Reputation
- Prior Experience with the Product
- Positive Sales Experience with the Vendor
- Analyst Reports
- Don't know
- Teaching the customer service how to use it
- Learning to pull reports.
- Learning the Booker app.
- Creating a client profile.
- Creating, canceling and rescheduling an appointment.
- Inputting inventory.
- Pulling specific reports for no shows or cancelled appointments.
- Creating a product usage report.
- Pulling from certain inventory correctly.
Simplify
- Customer profile. There is much detail that can be added into the customer profile. Referrals, past appointments, retail sales, even notifications that pop up when you go to book their appointment or check them out.
- Loyalty points. These are a great promotional option.
- Reporting. There are so many reports it is difficult to find which one will answer the questions you have in mind. The reports, although detailed, are difficult to understand, in my opinion. When researching sales, every report shows different numbers, some show credit card tips, some show cash given back, some show totals including payouts. And it is not clearly written what is included or not included in these numbers.
- Purchase Orders. Purchase orders can not be saved as a PDF. When placing orders for multiple locations I have to send multiple emails to my vendor rather than one with all orders attached.
- Detail. While attention to detail is fantastic, there may be too much detail here. There are multiple ways to do one specific task, which makes training difficult. Services, add-ons, products are broken down to so many categories, the list can go on and on. It seems there are so many steps to do one simple thing.
- Being able to book appointments as well as process payments securely is definitely a positive.
- The time employees have to spend to process a transaction is a negative.
- The time spent on trying to find the report you are looking for is a negative.
- Employees have a difficult time resolving any error or possible error in Booker because reporting is difficult to understand.
- Booking Appointments
- Refunding an order
- Managing orders
- Reporting
- Purchase orders
- Email Notifications