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Booker

Booker

Overview

What is Booker?

Booker is a leading appointment scheduling, point-of-sale, and business management software that powers thousands of spas and salons worldwide. The software includes a complete suite of management tools, and provides integrated online booking, marketing, and more. Booker is completely web-based,…

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Recent Reviews

TrustRadius Insights

Booker has proven to be a valuable tool for various industries and businesses. Users have utilized the platform for scheduling COVID …
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Book With Booker

8 out of 10
May 31, 2022
Incentivized
Booker is a platform to run and grow your business facilitating various features like booking appointments, selling by point of sale, …
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Perfect for a Spa

9 out of 10
October 26, 2015
Incentivized
I used Booker as a spa manager at a medical spa in New York City and at a previous spa before that. I LOVE it and it really covered …
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Booker is fast and easy :)

10 out of 10
October 19, 2015
Incentivized
Booker is being used to make appointments with classes at our NYC and LA locations for our fitness studios. Clients log in to Booker and …
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Pricing

View all pricing

Starter

$129

Cloud
per month

Accelerate

$269

Cloud
per month

Ultimate

$429

Cloud
per month

Entry-level set up fee?

  • $250
    Required
For the latest information on pricing, visithttp://www.booker.com/pricing-service…

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services
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Product Demos

Eugene Booker demo reel

YouTube

Despatch Link Taxi & Cab Web Booker Mini Demo Get a quote

YouTube

Kennel Booker Demo

YouTube

Booker Demo

YouTube

Best Salon Software Booker Software Demo

YouTube
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Product Details

What is Booker?

Booker is a leading appointment scheduling, point-of-sale, and business management software that powers thousands of spas and salons worldwide. The software includes a complete suite of management tools, and provides integrated online booking, marketing, and more. Booker is completely web-based, which makes it available from any computer with a browser and internet connection, anywhere at any time. It can also be used via a smartphone or iPad.

Booker Features

  • Supported: Online Booking
  • Supported: Staff Scheduling
  • Supported: Point of Sale - Credit Card Processing
  • Supported: Employee Payroll
  • Supported: Inventory Management

Booker Screenshots

Screenshot of Screenshot of Screenshot of Screenshot of Screenshot of Screenshot of

Booker Videos

Booker Integrations

Booker Competitors

Booker Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationApple iOS, Android
Supported CountriesUnited States, Canada
Supported LanguagesEnglish

Frequently Asked Questions

MINDBODY and Vagaro are common alternatives for Booker.

Reviewers rate Usability highest, with a score of 8.3.

The most common users of Booker are from Small Businesses (1-50 employees).
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Comparisons

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Reviews and Ratings

(33)

Community Insights

TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!

Booker has proven to be a valuable tool for various industries and businesses. Users have utilized the platform for scheduling COVID testing appointments, effectively managing the scheduling experience for both parents and students. Additionally, Booker has been instrumental in streamlining all aspects of spa management. It offers features such as scheduling, point of sale, merchant services, and gift certificate management, making it an all-encompassing solution.

For businesses with multiple locations, Booker serves as a convenient POS platform and booking system. It simplifies the process of managing appointments remotely and facilitates the coordination of services across different sites. Customers regard Booker as the best salon POS system due to its integrated social media, marketing capabilities, appointment management, reporting features, scheduling abilities, and payroll functionalities.

Makeup studios have also adopted Booker to efficiently book appointments for their makeup and hair clients. With multiple staff members accessing the platform, it provides a seamless experience for both employees and customers. While Booker is generally easy to learn and intuitive, some users have encountered occasional glitches when making appointments or checking out customers.

Moreover, businesses rely on Booker for a range of essential tasks such as appointment scheduling, payroll calculations, and employee schedule viewing. The platform has become a primary appointment scheduling tool and communication channel for staff members, replacing traditional tools like Google Calendar.

Fitness studios find great value in Booker's ability to schedule classes, review schedules, plan sessions in advance, and sell products efficiently. It supports daily operations by enabling the scheduling of client appointments, capturing payments seamlessly, and generating essential reports.

Booker also caters to spa and club management in multiple locations. Its comprehensive suite of features encompasses appointment booking capabilities, point-of-sale functionality, customer retention strategies like attracting new clients, and data analysis tools.

While Booker has received positive feedback from users for its ease of setup and intuitive interface that provides comfort in online booking and client progress tracking; some users have reported issues with restricted access to certain reports and options. Other concerns mentioned include frequent upgrades leading to temporary shutdowns, as well as complicated and useless reports. Despite these issues, Booker continues to be an invaluable tool for many businesses, offering crucial functionalities such as checking in/out clients, inventory management, reporting, and payroll processing.

Valuable Tool for Managing Operations: Many users have found Booker to be a valuable tool for managing rooms, therapists, and appointments. It allows users to easily schedule appointments, manage staff and hours of operation, and track cash and credit payments.

Up-to-the-Minute Sales Analysis: Several reviewers appreciate the up-to-the-minute analysis of sales provided by Booker. The graphics on the dashboard provide a clear and easy-to-understand picture of business activity, helping users make informed decisions.

Convenient Integration with Booking Platforms: Users have liked the integration of booking platforms in Booker. This feature makes it convenient to manage orders and add or remove services from the menu, streamlining operations for businesses.

Challenging Customer Service: Several users have expressed frustration with the difficulty of receiving timely responses from customer support. They have mentioned delays in getting their concerns addressed and a lack of responsiveness from the support team. This has led to dissatisfaction and a need for improved communication and quicker resolution times.

Steep Learning Curve: Some reviewers have highlighted that certain features in the software take time to learn and set up, resulting in a significant learning curve for new users. They found it challenging to navigate through the various functionalities and understand how to utilize them effectively. Improved onboarding resources, tutorials, and user-friendly guides are suggested to help users overcome this initial hurdle.

Difficulties with QuickBooks Integration: Users have criticized the export feature to QuickBooks for its transaction-based approach and complex setup process. They reported the need to go through Excel and involve third-party vendors, which adds unnecessary steps and makes it difficult to transfer credit items seamlessly. Reviewers desire a more straightforward Booker-to-QuickBooks bridge that can display deposit details balanced against daily totals without having to import each individual transaction manually. A smoother integration process is requested for enhanced efficiency and accuracy when working with QuickBooks data within the system.

Attribute Ratings

Reviews

(1-3 of 3)
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May 31, 2022

Book With Booker

Score 8 out of 10
Vetted Review
Verified User
Incentivized
Booker is a platform to run and grow your business facilitating various features like booking appointments, selling by point of sale, attracting new customers online and on partner sites, managing and analyzing data, and maintaining customer relationships. With an evolutionary transition in the digital marketing industry booker is all that you need to have a competitive edge over the other competitions.
  • With industry-proven experience in technology for salons and spas, Booker is all you need to run your business and your community
  • With a great dataset, it helps to analyze the data and conclude business decisions in the basis of the data
  • It is a wide bank of customer set which helps to maintain relations and give a boost to the business
  • Wider line of businesses can be covered giving it a wider reach
  • The UX of the platform can be enhanced to make it easily accessible
  • Multiple features can be added apart from booking to make it a one-stop solution to market your venture digitally
With industry-proven experience in technology for salons and spas, Booker is all you need to run your business and grow your community. It helps you manage to book digitally and effectively. The data generated is also marketed to build a stronger customer base and maintain a healthy relationship with the client. So if you are in search of a digital marketing platform to boost your business then Booker is all that you need.
  • It helps me to enhance my business by leveraging multiple features of booker from booking an appointment to maintaining customers it's a one-stop solution for it all
  • Data generated is of high value and relevance to the business
  • Digital Marketing has become easy due to Booker and is also helping to build an edge over other competitors in the market
  • It has helped to generate more revenue by making the business process easier and automatic
  • It has helped us to build a strong customer base in this competitive market which is helping us generate revenue not only now but also in a future returns
  • It has helped us to eliminate the dependency on a manual tasks which has helped us to cut short the human effort which is also adding to revenue generation
Ease of use of the platform, ease of access, and a wide set of features make Booker outstanding. It has a wider reach in comparison to its competitors as it has a niche customer base. Booker helps to build a strong customer base as compared to others and also is a one-stop solution to give an edge to the digital marketing of the business.
Lisa Marie Gonzales, Ed.D. | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Incentivized
I piloted Booker for a few months in my district, trying it to see if it might be an easier way to book COVID testing appointments. When it was explored, we were experiencing very very long lines (150+) for COVID testing. It made sense to explore options for parents and/or students to be able to better manage the scheduling experience. We also thought if we could explore it for COVID testing, we could use it for other events, such as registration for new students.
  • easy scheduling
  • user friendly interface
  • 24/7 access
  • cloud based
  • fairly inexpensive
  • customer service was sometimes challenging to get timely responses
  • some of the features took a bit to learn from the end of those setting up the schedules
Booker is very user friendly with videos to help our staff who are setting up schedules. It has very robust features that our school district didn't really need when we piloted it. It has a great option for widgets to be added to websites, whether district or school site. We find that the more widgets are available, the more appreciative our parents are. This is definitely a product that is used in the business world and not in the school district world so it doesn't really have the personalization we need as a school district or a school sites. Should the site change its potential customers, it would be a great fit for us because scheduling is very challenging in a large school district, be it at the district level or at individual school sites.
  • widgets for our websites
  • easy to use
  • simple user interface
  • saves on staff time
  • saves on customer service response time
  • reports are easy to prep and share
Doodle has been around forever and it is very easy to use. However, I have never used the paid option. Booker is very standard, looks good, and is affordable.
Frontline Recruiting & Hiring, PowerSchool Enrollment (formerly Registration), JotForm PDF Editor
HAMZA Qureshi | TrustRadius Reviewer
Score 6 out of 10
Vetted Review
Verified User
Incentivized
Booker is very easy to set up and very intuitive. It is very comforting in setting up and booking online for my clients and user can set their schedules according to their use. It also offers the feature of tracking the record of your clients and looking at their progress. In these modern times, it has reduced the paperwork.
  • Calendar management
  • Gift purchase
  • Online client management
  • Reduced paperwork
  • Takes long in tracking clients
  • Reports are confusing
  • Difficult to add a new member
Booker helps me manage my calendar and schedule the clients. It also gives the amazing feature of tracking and checking on the progress of clients. In this modern and global world, the stress of paperwork is cut down by this platform. It is easy to pocket and its customer service is very satisfactory.
  • Client management
  • Calendar scheduling
  • Client tracking and progress
  • Management of clients has become easy
  • Paperwork is cut down
  • Checking on the progress and record of clients is at one click
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