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Booker has proven to be a valuable tool for various industries and businesses. Users have utilized the platform for scheduling COVID …
Starting at $129 per month
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What is Booker?
Booker is a leading appointment scheduling, point-of-sale, and business management software that powers thousands of spas and salons worldwide. The software includes a complete suite of management tools, and provides integrated online booking, marketing, and more. Booker is completely web-based,…
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Pricing
Starter
$129
Cloud
per month
Accelerate
$269
Cloud
per month
Ultimate
$429
Cloud
per month
Entry-level set up fee?
- $250 Required
For the latest information on pricing, visithttp://www.booker.com/pricing-service…
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Product Demos
Eugene Booker demo reel
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Kennel Booker Demo
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Booker Demo
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Best Salon Software Booker Software Demo
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Product Details
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What is Booker?
Booker is a leading appointment scheduling, point-of-sale, and business management software that powers thousands of spas and salons worldwide. The software includes a complete suite of management tools, and provides integrated online booking, marketing, and more. Booker is completely web-based, which makes it available from any computer with a browser and internet connection, anywhere at any time. It can also be used via a smartphone or iPad.
Booker Features
- Supported: Online Booking
- Supported: Staff Scheduling
- Supported: Point of Sale - Credit Card Processing
- Supported: Employee Payroll
- Supported: Inventory Management
Booker Screenshots
Booker Videos
Booker Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | Apple iOS, Android |
| Supported Countries | United States, Canada |
| Supported Languages | English |
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Reviews and Ratings
(33)
Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
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Booker has proven to be a valuable tool for various industries and businesses. Users have utilized the platform for scheduling COVID testing appointments, effectively managing the scheduling experience for both parents and students. Additionally, Booker has been instrumental in streamlining all aspects of spa management. It offers features such as scheduling, point of sale, merchant services, and gift certificate management, making it an all-encompassing solution.
For businesses with multiple locations, Booker serves as a convenient POS platform and booking system. It simplifies the process of managing appointments remotely and facilitates the coordination of services across different sites. Customers regard Booker as the best salon POS system due to its integrated social media, marketing capabilities, appointment management, reporting features, scheduling abilities, and payroll functionalities.
Makeup studios have also adopted Booker to efficiently book appointments for their makeup and hair clients. With multiple staff members accessing the platform, it provides a seamless experience for both employees and customers. While Booker is generally easy to learn and intuitive, some users have encountered occasional glitches when making appointments or checking out customers.
Moreover, businesses rely on Booker for a range of essential tasks such as appointment scheduling, payroll calculations, and employee schedule viewing. The platform has become a primary appointment scheduling tool and communication channel for staff members, replacing traditional tools like Google Calendar.
Fitness studios find great value in Booker's ability to schedule classes, review schedules, plan sessions in advance, and sell products efficiently. It supports daily operations by enabling the scheduling of client appointments, capturing payments seamlessly, and generating essential reports.
Booker also caters to spa and club management in multiple locations. Its comprehensive suite of features encompasses appointment booking capabilities, point-of-sale functionality, customer retention strategies like attracting new clients, and data analysis tools.
While Booker has received positive feedback from users for its ease of setup and intuitive interface that provides comfort in online booking and client progress tracking; some users have reported issues with restricted access to certain reports and options. Other concerns mentioned include frequent upgrades leading to temporary shutdowns, as well as complicated and useless reports. Despite these issues, Booker continues to be an invaluable tool for many businesses, offering crucial functionalities such as checking in/out clients, inventory management, reporting, and payroll processing.
Valuable Tool for Managing Operations: Many users have found Booker to be a valuable tool for managing rooms, therapists, and appointments. It allows users to easily schedule appointments, manage staff and hours of operation, and track cash and credit payments.
Up-to-the-Minute Sales Analysis: Several reviewers appreciate the up-to-the-minute analysis of sales provided by Booker. The graphics on the dashboard provide a clear and easy-to-understand picture of business activity, helping users make informed decisions.
Convenient Integration with Booking Platforms: Users have liked the integration of booking platforms in Booker. This feature makes it convenient to manage orders and add or remove services from the menu, streamlining operations for businesses.
Challenging Customer Service: Several users have expressed frustration with the difficulty of receiving timely responses from customer support. They have mentioned delays in getting their concerns addressed and a lack of responsiveness from the support team. This has led to dissatisfaction and a need for improved communication and quicker resolution times.
Steep Learning Curve: Some reviewers have highlighted that certain features in the software take time to learn and set up, resulting in a significant learning curve for new users. They found it challenging to navigate through the various functionalities and understand how to utilize them effectively. Improved onboarding resources, tutorials, and user-friendly guides are suggested to help users overcome this initial hurdle.
Difficulties with QuickBooks Integration: Users have criticized the export feature to QuickBooks for its transaction-based approach and complex setup process. They reported the need to go through Excel and involve third-party vendors, which adds unnecessary steps and makes it difficult to transfer credit items seamlessly. Reviewers desire a more straightforward Booker-to-QuickBooks bridge that can display deposit details balanced against daily totals without having to import each individual transaction manually. A smoother integration process is requested for enhanced efficiency and accuracy when working with QuickBooks data within the system.
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May 31, 2022
Book With Booker
Booker is a platform to run and grow your business facilitating various features like booking appointments, selling by point of sale, attracting new customers online and on partner sites, managing and analyzing data, and maintaining customer relationships. With an evolutionary transition in the digital marketing industry booker is all that you need to have a competitive edge over the other competitions.
- With industry-proven experience in technology for salons and spas, Booker is all you need to run your business and your community
- With a great dataset, it helps to analyze the data and conclude business decisions in the basis of the data
- It is a wide bank of customer set which helps to maintain relations and give a boost to the business
- Wider line of businesses can be covered giving it a wider reach
- The UX of the platform can be enhanced to make it easily accessible
- Multiple features can be added apart from booking to make it a one-stop solution to market your venture digitally
- It helps me to enhance my business by leveraging multiple features of booker from booking an appointment to maintaining customers it's a one-stop solution for it all
- Data generated is of high value and relevance to the business
- Digital Marketing has become easy due to Booker and is also helping to build an edge over other competitors in the market
- It has helped to generate more revenue by making the business process easier and automatic
- It has helped us to build a strong customer base in this competitive market which is helping us generate revenue not only now but also in a future returns
- It has helped us to eliminate the dependency on a manual tasks which has helped us to cut short the human effort which is also adding to revenue generation
Ease of use of the platform, ease of access, and a wide set of features make Booker outstanding. It has a wider reach in comparison to its competitors as it has a niche customer base. Booker helps to build a strong customer base as compared to others and also is a one-stop solution to give an edge to the digital marketing of the business.
May 31, 2022
Booker - you should give it a try!
I piloted Booker for a few months in my district, trying it to see if it might be an easier way to book COVID testing appointments. When it was explored, we were experiencing very very long lines (150+) for COVID testing. It made sense to explore options for parents and/or students to be able to better manage the scheduling experience. We also thought if we could explore it for COVID testing, we could use it for other events, such as registration for new students.
- easy scheduling
- user friendly interface
- 24/7 access
- cloud based
- fairly inexpensive
- customer service was sometimes challenging to get timely responses
- some of the features took a bit to learn from the end of those setting up the schedules
- widgets for our websites
- easy to use
- simple user interface
- saves on staff time
- saves on customer service response time
- reports are easy to prep and share
November 20, 2019
Solid POS system with a few areas of improvement
We use Booker for just about everything from scheduling client appointments, to capturing payment, to printing reports. Every employee of our company uses Booker on a daily basis from our technicians to our CEO. This is our point of sale system so it is the core of how we function from day-to-day.
- Booker is great for customer management. You can easily add customers with numerous areas to put additional information for them. With the addition of Frederick, sending out Birthday emails and contacting them via email is a breeze.
- I have found Booker to be extremely easy to teach new hires how to use. Because it is so visual, I find that anyone can pick up the basics of how to use this software very quickly.
- Booker makes it extremely easy for a company with multiple locations to be able to toggle between those locations.
- Frederick has been a great addition!
- While there is an abundance of reports that Frederick offers, I find that they are very glitchy and inconsistent. A similar report may show differing numbers making it extremely confusing. We used to use a different POS system that was stellar with reporting so we were a bit spoiled.
- While the addition of Frederick has been a huge pro, it still has many kinks that need to be worked out. The email creation portion is way too basic. You can't even change the font! While I know it's still fairly new, it definitely needs some more bells and whistles.
- I deal a lot with uploading gift certificate templates. It is painfully slow! Sometimes it takes me 7-8 minutes just to wait for my gift certificate template to load. That area definitely needs work.
- While it still needs work, having membership functionality has been extremely helpful for us.
- The sale of online gift certificates is a huge part of our business, however, Booker does not allow you to customize as much as I would like.
- Frederick has been a great tool to help bring back past customers!
I have used ProSalon before and loved them! Their reporting was second to none and they even customized reports for us. Though visually, Booker has them beat. We've tested many others but ultimately have stayed with Booker because it is a big undertaking to change and because it is a solid software, it just needs some work.
August 11, 2017
Booker gains
We are using Booker as a POS platform, and also for booking which clients can access remotely.
- Up to the minute analysis of sales. Graphics on dashboard.
- Access books from anywhere.
- Integration of booking platforms.
- Having multiple salons, somehow seeing clients' history from another location easier than having to open the other location's data
- Perhaps link telephone calls to Booker so software can recognize the client and open their profile. I know this is a long shot but ....
- Marketing tools tha integrate to the software
- Great reports that allows me to focus on sales and returns.
- Essentially a great tool for best customer service.
- Very good inventory analysis and reports.
Definitely stacks up better than Virtual. Not sure about the other two as we have only seen them superficially.