TrustRadius
https://media.trustradius.com/product-logos/Jc/rZ/UAKFX7IRRI9R.PNG#IHeartBookerBooker is the hub for our business! When it's malfunctioning our business malfunctions as well. We use Booker for checking in and out clients, for inventory and all reporting purposes and for payroll. We even have the app downloaded on our iPads! The only issues we have encountered recently is that it's been down often, which like I stated earlier, backs us up.,Booker is very user friendly! If you have any questions their reps are amazing and will definitely help you in whatever way they can. Booker has a great reporting system. You can export any report and edit it from there to how you would like it. Booker is easy to navigate as well.,Booker has had some system failures recently that have caused a hard time for us. Sometimes Booker updates reset certain features which cause us to have to reset everything. The Booker app does not have the same features as the full site which sometimes does not make it easy for us.,10,We haven't seen any negative impacts. We have had a few charge backs that needed to be disputed and investigates in Booker - it was very easy. It wasn't hard to look up the charges and find all of the documentations on them.,Squarespace,45,3,Checking clients in and out. Keeping track of our inventory. Booking, canceling and rescheduling appointments.,A special way of keeping track of our hair inventory. Reporting our VIP clients by adding a special code to their appointments. Exporting payroll documents to adjust.,For more employee information purposes. To keep more monetary information. To report more intense sales.,10,No,Price Product Features Product Usability Product Reputation Prior Experience with the Product Positive Sales Experience with the Vendor Analyst Reports,When we purchased Booker we were told that there was an app but it wasn't told to us until later that the app was limited in its features, which kind of put is in a bind but we made it work.,Don't know,Teaching the customer service how to use it Learning to pull reports. Learning the Booker app.,10,10,Yes,Just yesterday I was trying to pull a specialized report with a code only showing our cancellations. I called Booker around 7:45pm ish and not only did they answer but they were able to immediately navigate me to the report. Within the next 10 minutes I was looking at exactly what I needed.,Creating a client profile. Creating, canceling and rescheduling an appointment. Inputting inventory.,Pulling specific reports for no shows or cancelled appointments. Creating a product usage report. Pulling from certain inventory correctly.,Yes, but I don't use it,10SimplifyBooker is being used by all of our salons 10+ locations. It helps us book appointments online and in store, send reminders, take payments, and sell retail. In addition we use Booker to research reports and sales trends as well as gather payroll information. It helps us stay on top of things even in different states and helps the stylists stay on top of their appointments.,Customer profile. There is much detail that can be added into the customer profile. Referrals, past appointments, retail sales, even notifications that pop up when you go to book their appointment or check them out. Loyalty points. These are a great promotional option.,Reporting. There are so many reports it is difficult to find which one will answer the questions you have in mind. The reports, although detailed, are difficult to understand, in my opinion. When researching sales, every report shows different numbers, some show credit card tips, some show cash given back, some show totals including payouts. And it is not clearly written what is included or not included in these numbers. Purchase Orders. Purchase orders can not be saved as a PDF. When placing orders for multiple locations I have to send multiple emails to my vendor rather than one with all orders attached. Detail. While attention to detail is fantastic, there may be too much detail here. There are multiple ways to do one specific task, which makes training difficult. Services, add-ons, products are broken down to so many categories, the list can go on and on. It seems there are so many steps to do one simple thing.,3,Being able to book appointments as well as process payments securely is definitely a positive. The time employees have to spend to process a transaction is a negative. The time spent on trying to find the report you are looking for is a negative. Employees have a difficult time resolving any error or possible error in Booker because reporting is difficult to understand.,,10,Yes,Our salon started offering Groupon and I could not figure out a way to keep track of these Groupons in the system without having the Groupon add-on (because everything is an extra cost) and Booker support helped [by] teaching me a way to keep track of these Groupons being used so that our cash reports also matched our Groupon sales.,Booking Appointments Refunding an order Managing orders,Reporting Purchase orders Email Notifications,Yes,5Booker is fast and easy :)Booker is being used to make appointments with classes at our NYC and LA locations for our fitness studios. Clients log in to Booker and book their own classes. Staff are able to review their schedules and managers are able to plan schedules. We also use Booker to sell products that we carry at our studios.,Booker shows a calendar of class times in an easy manner to read and the use of color coding is super easy and efficient. Booker shows if the classes are full, if there is room and the names of the clients in each class as well as info about the teacher, which is nice when you're planning your day. Booker is fairly easy to create transactions, especially if you're a small company with little product/apparel in your store. It also has a feature where you can save the customer's info should you need it for data/web newsletter numbers.,Sometimes, it is difficult to search for products on Booker.,10,Better customer service when dialing in for Booker troubleshooting.,Signing up for a class Clicking on selling a product,Searching for a product that probably should have an easy keyword search,10
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Booker
25 Ratings
Score 9.8 out of 101
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Booker Reviews

Booker
25 Ratings
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Score 9.8 out of 101

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October 19, 2015

#IHeartBooker

Score 10 out of 10
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Usability

10
Booker is very user friendly and easy to navigate. And when you need help their excellent customer service will help and guide you.
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October 19, 2015

Simplify

Score 3 out of 10
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Usability

5
It gets the job done but is overly detailed and has many steps to do a simple task. Reports are continuously being archived and discontinued. As soon as I get used to one it is no longer available.
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Score 10 out of 10
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Usability

10
I think Booker is very simple for people who are trying to run a gym of about 200 or less clients with minimal apparel/product.
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About Booker

Booker is a leading appointment scheduling, point-of-sale, and business management software that powers thousands of spas and salons worldwide. The software includes a complete suite of management tools, and provides integrated online booking, marketing, and more. Booker is completely web-based, which makes it available from any computer with a browser and internet connection, anywhere at any time. It can also be used via a smartphone or iPad.

Booker Features

Has featureOnline Booking
Has featureStaff Scheduling
Has featurePoint of Sale - Credit Card Processing
Has featureEmployee Payroll
Has featureInventory Management

Booker Screenshots

Booker Integrations

Mailchimp, Facebook, Yelp, Quickbooks, iOS, Android, Frederick, Google

Booker Competitors

MINDBODY, Vagaro, Millennium

Pricing

Does not have featureFree Trial Available?No
Does not have featureFree or Freemium Version Available?No
Has featurePremium Consulting/Integration Services Available?Yes
Entry-level set up fee?Required
EditionPricing DetailsTerms
Basic$85Per Month [Unlimited Users]
Standard$135Per Month [Unlimited Users]
PlusCustom

Booker Support Options

 Free VersionPaid Version
No Free or Trial Version
Phone
Live Chat
Email
Forum/Community
FAQ/Knowledgebase
Social Media
Video Tutorials / Webinar

Booker Technical Details

Deployment Types:SaaS
Operating Systems: Unspecified
Mobile Application:Apple iOS, Android
Supported Countries:United States, Canada
Supported Languages: English