Name: Botcopy
Price: 19 USD
Author: Botcopy

Help Desk

Web and Video Conferencing

Customer Support

Innovation Management

PHP Frameworks

Development

Business Intelligence (BI)

Collaboration

Manufacturing Execution

Payment Facilitation

Quality Management

Enterprise

Accounting

Blockchain Payments

Merger and Acquisition

Payment Hubs

Finance and Accounting

Applicant Tracking

Corporate Learning Management

Employer of Record (EOR)

HR Management

Payroll

Talent Intelligence

Talent Management

Workforce Analytics

Workforce Management

Human Resources

AIOps

Bot Mitigation

Cloud Storage

Container Security

Data Center Outsourcing (Canada)

Data Center Power

Data Replication

Endpoint Security

Firewall

Fraud Detection

Graph Database

Infrastructure-as-a-Service

Integration Platform as a Service (iPaaS)

LAN Switches

Mobile Data Security

Network Performance Monitoring

Network Troubleshooting

SQL Server Performance Monitoring

Scale-Out Storage

Secure Access Control

Smart Contracts

Testing Services

Information Technology

A/B Testing

Ad Serving & Retargeting

All-in-One Marketing

Content Management

Email Marketing

Grant Management Software

IP Geolocation

Marketing Attribution

Marketing Automation

Social Media Management

Survey & Forms Building

Translation

Web Analytics

Marketing

Project Management

Task Management

Professional Services

Customer Relationship Management (CRM)

Intelligent Virtual Assistant

Sales Dialer

Sales Training

Sales

Data-Centric Audit Protection (DCAP)

Security

Aviation

Emergency Notification

Fleet Maintenance

Hospital Management

Hotel Management

Retail Analytics

Revenue Cycle Management (RCM)

Shipping

Veterinary

Warranty Management

Vertical-Specific

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Botcopy is a web messaging solution designed for enterprise and public sector organizations. According to the vendor, it combines AI cloud services with customizable frontend components to enhance customer engagement, automate tasks, and provide a seamless chat experience on websites and apps. It is targeted at large organizations in the enterprise and public sector, including government agencies, contact centers, B2B and B2C companies, digital agencies, and cloud service providers. Professionals and industries such as customer service and support, marketing and sales, IT and technology, healthcare, and education can utilize Botcopy to optimize their customer interactions and streamline their operations.

## Key Features

**Customization**: According to the vendor, users can design the look and feel of the messenger's front-end without coding. They can customize colors, logos, size, and other visual elements to create a chat window that aligns with their brand's identity and aesthetics.

**Contextual Features**: The vendor claims that Botcopy offers contextual features such as tracking user page history, reacting to time and date, authorizing end-users, detecting language preferences, recognizing returning users, broadcasting window events, and utilizing window methods to deliver personalized and timely messages throughout the user journey.

**Rich Web Chat UI**: The vendor states that Botcopy provides a component library with custom payloads for images, videos, cards, carousels, buttons, lists, forms, and more. This aims to enhance the chat experience by offering a visually appealing and interactive interface for users to engage with various types of content within the chat window.

**Unlimited Bot Prompts**: According to the vendor, Botcopy allows users to set up bot prompts, chat icons, and messages to greet users on every page. This ensures relevant and on-point prompts throughout the browsing experience, aiming to increase user engagement and interactions with the chatbot.

**Window Methods**: The vendor claims that Botcopy enables the chatbot to react to web buttons, links, and user-triggered events. This feature aims to deliver the right message at the right time, drawing users into the conversation and boosting engagement. It enhances the interactive nature of the chatbot and provides a dynamic user experience.

**ADA Compliance**: According to the vendor, Botcopy meets WCAG 2.1 AA accessibility standards, ensuring compliance for public sector deployments. It aims to provide an inclusive user experience for visually and hearing impaired users with keyboard navigation and accessible elements within the chat window.

**Custom Branding**: The vendor states that Botcopy allows users to customize the look and feel of the chat window to match their brand. Advanced branding tools are provided to adjust colors, logos, window size, and more, enabling users to create a chatbot that aligns with their brand identity without the need for coding.

**Live Chat (Beta)**: According to the vendor, Botcopy offers a live chat service with seamless human handoff and superior workflow management. This feature enables real-time communication between users and live agents, providing live chat transcripts that can be used for AI training and cost-cutting purposes.

**Endless Integrations**: The vendor claims that Botcopy offers a vendor-neutral approach, allowing users to integrate it with their preferred tools and platforms. It can be integrated with cloud NLP frameworks such as Google Cloud Dialogflow ES & CX, and supports integrations with Amazon Web Services (AWS) and Microsoft Azure Bot Service. This aims to enable users to build a best-in-class chat stack with their existing and future tools.

Basic

Help.com Chat

Help.com

Live2Support is a live chat software for online customer service

Live2Support

Botcopy

Live Chat Software allows website operators to interact directly with visitors on their websites, typically through some combination of instant messaging / chat, video, and survey forms.

Live Chat

Chat Automation

Allows businesses and website owners to interact with visitors in real time through a chat box or webchat (video, SMS, messaging, etc) that can be customized for user experience optimization.

Real-time messaging

Refers to the functionality and usability of real-time chat messaging with customers and prospects.

Chat notifications

Alerts and reminders for chat requests, missed messages, appointments, etc.

Prospecting

The ability to identify, qualify, and segment prospects, as well as filter leads.

Chat-based scheduling

Enables customers and prospects to book and schedule meetings.

Ticketing system

Ticket form creation and routing to designated service representatives based on chat interactions.

Third-party integrations

Integrations with third-party software for CRM, scheduling, marketing automation, telecommunications, SMS, messaging, etc.

Chat widgets

Pop-up chat boxes that enable customizable greetings, canned responses, and interactions between customers and live agents or chatbots.

Chat sentiment analysis

Allows the software to gauge the level of customer satisfaction in chatbot, live chat, or virtual assistant conversations.

Chat transfer

The ability to transfer live interactions to different departments or agents.

Chat Analytics and Reports

Analytics and reporting on web visitors' activities and interactions with customer service representatives.

Chat history and transcripts

Enables users to visualize past conversations and notes.

Chat reporting

Standard or customizable reports with user engagement metrics.

Chat and web analytics

Analytics that enable the tracking of user website visits and chat box interactions.

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Botcopy

Overview

What is Botcopy?