#1 most frequent
United States of America
47.6%80 installations of 168
What is ChatBot?
ChatBot is an all-in-one platform to create, deploy, and track chatbots across channels.
Categories & Use Cases
Media
1 / 8
Screenshot of Chatbot conversations are automatically archived, allowing users to analyze and improve their story flows.
Top Performing Features
Chat history and transcripts
Enables users to visualize past conversations and notes.
Category average: 8.9
Chat and web analytics
Analytics that enable the tracking of user website visits and chat box interactions.
Category average: 8.3
Chat reporting
Standard or customizable reports with user engagement metrics.
Category average: 8.2
Areas for Improvement
Who Buys & Uses ChatBot
#2 most frequent
United Kingdom of Great Britain and Northern Ireland
8.9%15 installations of 168
#3 most frequent
Canada
7.7%13 installations of 168
ChatBot - a 24/7, real-time help for students questions!
Use Cases and Deployment Scope
We use ChatBot to help our students navigate the website better. It helps them find answers quickly and us - knowing the frequently asked questions.
Pros
- Finding answers.
- Tracking questions asked by students.
- Questions asked from other schools.
Cons
- Getting answers from other sources or databases.
- Better customizable dashboards.
- Collaboration with another school/sharing questions.
Return on Investment
- Connecting to DB.
- Customizable dashboards.
- Automated reporting.
Usability
Other Software Used
Ellucian Colleague, Entrinsik Informer, eLumen
Great tool for starting with a bot solution for your platform!
Use Cases and Deployment Scope
We have deployed ChatBot on our website, we use it to filter our visitors based on their requirements. Sales - get routed to the sales team. Support - gets routed to the support team and visitors looking for Self help are directed to our help section. Since, we have various products, visitors / prospects looking for information regarding certain products are also directed to the relevant product page to read for more information.
Pros
- Routing rules
- no code workflows
- UI/UX is excellent for a newbie to start on
- Their Chat support is very helpful
Cons
- I think the pricing could be a little more competitive
Return on Investment
- It impacts the way our lead flows into the system
- It helps us route our leads effectively.
- It saves us costs on human intervention during the initial visit of the prospect
Usability
Alternatives Considered
LiveChat
Other Software Used
HubSpot CRM, Seamless.AI, Apollo.io, LinkedIn Sales Navigator
ChatBot: I will do the Heavy lifting you can focus on quality.
Use Cases and Deployment Scope
ChatBot is used in our organization as a support tool for the maintenance team when the customer asks some common questions that are relevant to the services that we are offering. It helps a lot by reducing the huge load on the team. It also helps to make the UI better and more interactive.
Pros
- Answering most of the FAQs.
- Sending users in the right direction rather then going from one support staff to other.
- Reduces unnecessary load from the the team
Cons
- Solution should also have a dashboard to view the customer analytics
- some times user typed long sentences it should decipher most common word from it.
- Options to use native UI
Most Important Features
- integration with other softwares like Slack.
- prebuild chat templates
- segments and filters
Return on Investment
- It reduced heavy load from team.
- Customers are more satisfied
- Handling time of a customer is reduced significantly.
Alternatives Considered
Kore.ai
Other Software Used
Slack, Google Meet, Zoom
Chatbot or not to chat with a bot - that is the question!
Pros
- Superb for interactive form filling.
- Great for standard messages and relaying information.
- Out-of-house assistance and redirecting or capturing followup details.
Cons
- Having enough conversational data to train the chatbot.
- Really understanding intent.
- Understanding emotion.
Return on Investment
- Good customer engagement levels (positive intent recognition).
- Positive CSAT.
- Not enough volume yet to have a cost ROI.
Alternatives Considered
Genesys PureConnect, AWS Lambda and IBM Watson Assistant
Other Software Used
Genesys PureConnect, AWS Lambda, Azure Bot Service
