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Security, risk management & information governance (31)
9.2
92%
Contract lifecycle management (9)
7.9
79%
Automated workflows (24)
9.0
90%
Artificial intelligence (13)
7.5
75%
Mobile support (31)
9.2
92%
Integration (30)
9.4
94%
Product Details
What is Box?
Box provides businesses with the Content Cloud — a single, secure platform built for the entire content lifecycle, from file creation and sharing, to co-editing, signature, classification, and retention. Box aims to help people work securely from anywhere, and integrates with business tech stacks across 1,500+ best-of-breed apps. According to the vendor, Box is used by 100K+ of the world’s leading organizations, including AstraZeneca, JLL, and Nationwide. Founded in 2005, Box is headquartered in Redwood City, CA, with offices across the United States, Canada, Europe, and Asia Pacific.
Box Features
Enterprise Content Management Features
Supported: Content capture & imaging
Supported: File sync, storage & archiving
Supported: Document management
Supported: Records management
Supported: Content search & retrieval
Supported: Enterprise content collaboration
Supported: Content publishing & creation
Supported: Security, risk management & information governance
Bengali (India), Chinese (Traditional), Chinese (Simplified), Danish, Dutch, English (US), English (UK), English (Australia), English (Canada), Finnish, French (France), French (Canada), German (Germany), Hindi, Italian, Japanese, Korean, Norwegian, Polish, Portuguese (Brazil), Russian, Spanish (Latin America), Spanish (Spain), Swedish, Turkish
I don't have an enterprise level account with Box so I'm not sure what they offer in terms of support packages. At the level I am, however, support is rough. I tend to submit my initial request, but then need to follow up on it several times to get that initial response. Then pushing to get the issue resolved beyond that initial response.
The availability of a personalized support contact is invaluable and has come in handy on more than one occasion. Also, having a name and number to someone gives the whole process a more humanized experience and I feel they try harder to accommodate our needs and value our success with their product.