Whenever there's an issue with Box, they are very upfront with their updates and what they're doing to resolve the issue. They have a Twitter page as well as a page on their website that shows a timeline of what they've done to bring the site/cloud apps back up to running smoothly, which is helpful when coworkers are trying to figure out what's going on.
It's good, but it's not the best either. When I first faced Box I had a shock at not knowing how it worked (I started using the web version), so I missed some startup tutorial or more tutorials on the web, but luckily there is something in the network and finally testing here and there I could use it without a problem. (Maybe for other users it is easier, I have trouble using some programs and I don't know why.)
I have never had any issues with using Box. It is very well designed and easy to use. If you need help, there is a support center and a training center that can help with what you need. The training center called Box University has many videos that can help you use Box.
Any time I’ve had a question about Box, I’ve gotten a clear and concise response within 12 hours from Box support. They do an excellent job of resolving potential problems I’ve come across, and I have zero complaints.
Box is easy to use, it has all of the features we have needed, and has also introduced us to new features that we have utilized successfully. It is well suited for small team collaboration and offers a variety of affordable packages based on your team size and storage needs. Box is an intuitive program and has a great reputation for delivering a strong solution. We have been 100% pleased with our experience!
I've never had to contact Box support before. Our IT department administrates our Box account and would be responsible for contacting Box support for any issues, so there is nothing else I can add here about this, but I'm sure Box support is great based on all the other positive experiences I've had with this product.
I haven't had to use the support features for Box or reach out to customer service, so that may tell you something about how reliable the tool is. I've used Box for several years and haven't had to reach out, though I do know some who have had to request help for permissioning.
I found their support community lacking in clarity when I experienced a login issue. The error messaging was poor on my Box Sync application. I did not reach out to support staff for help, instead, I reasoned that I should try downloading the Box Sync application again and reinstall it. That fixed my issue, thankfully. I think a less computer-savvy user would've been much more frustrated.
During the initial days, when we had little to no experience with Box, we were able to easily reach the support staff and understand the different options that'd improve usability, privacy, and security. There was little to no wait time associated with the calls Standard Business Support came with the "Starter Package."
Since our university uses an enterprised version of Box and runs the Box cloud service, we can easy to ask for a favor on product support from the campus IT department itself, and I believe Box serve support is also available for all users.
Customer support for Box has always been very responsive to any issues that we approached them for. I have no issues with their support reliability or response. They were handling problems like customers or users not getting password reset emails to more complicated reporting issues.
I have not interacted directly with Box support but whenever we seem to be having load issues of files it seems to be fixed relatively quickly on the back end by Box. Large companies will have their own Box account rep who can quickly resolve any issues the team is having.
I haven't used support for Box and cannot give a true review until I do so. I would assume the support for Box would be easy to use and work with knowing that the product is easy to use. I don't think I have ever had any issues where I need to call or email support.
Never had to go to Support for anything, which perhaps is a testament to how smoothly the software works in the first place? We had an admin on our Sales team who was responsible for training all new users as well as running interference with any support requests.
Boasting 100,000 customers and 69% of the Fortune 500, Box is a single content platform to sync and store files, and power critical business processes across the enterprise. With Box, users can work from anywhere, with teams inside the organization or with customers, partners, and vendors. Box allows users to collaborate in any app (like Slack, Zoom, DocuSign, Teams, Office 365, G Suite, etc), on any device, all with frictionless security. It offers built-in DLP (e.g. data loss prevention), threat detection, and device security, to ensure sensitive information never ends up in the wrong hands - regardless of application or the device its accessed on.
Has featureBox simplifies how you work across the extended enterprise by making internal and external collaboration easy and secure with note taking, shared links, commenting, tasks, annotations, and more—all accessible seamlessly across desktop, web, and mobile.
Has featureBox Relay is an intuitive and powerful no-code workflow engine built natively on Box that helps users automate content-centric business processes and related internal/external collaboration, without relying on IT.
Has featureWith the security capabilities of Box, you can protect your most valuable content with data leakage prevention capabilities like automated classification and security policies, as well as automated threat and malware detection.
Has featureWith built-in compliance, Box enables you to manage both regulated and non-regulated content with retention policies and legal holds across a single platform validated for HIPAA, FINRA, GxP, PCI DSS and many more.
Has featureBox is integrated with over 1,500 apps so that you can unify content across all your apps into one single platform. You can also extend the power of Box by automating how content is organized and collaborated on across your apps with Box APIs.
Does not have featureFree or Freemium Version Available?No
Has featurePremium Consulting/Integration Services Available?Yes
Entry-level set up fee?Optional
Box is available as an annual subscription. Many customers opt for either our Digital Workplace or Digital Business suite, which includes the baseline software plat (Box Enterprise) plus multiple additional features including Box Shield for data loss prevention and threat detection, Box Governance for retention management and legal holds, Box Relay for no-code workflow, and Premier Services. Customers are eligible for discounting beyond volume list prices, depending on a number of conditions.
Box Support Options
Video Tutorials / Webinar
Box Technical Details
Apple iOS, Android
Bengali (India), Chinese (Traditional), Chinese (Simplified), Danish, Dutch, English (US), English (UK), English (Australia), English (Canada), Finnish, French (France), French (Canada), German (Germany), Hindi, Italian, Japanese, Korean, Norwegian, Polish, Portuguese (Brazil), Russian, Spanish (Latin America), Spanish (Spain), Swedish, Turkish
Frequently Asked Questions
What is Box?
Box is an online file-sharing, storage and collaboration service provider that caters to individual users as well as businesses.