TrustRadius
Braintree, a Paypal service and subsidiary, is a billing platform which stores credit card data directly from the merchant’s systems on secure servers, and it allows for cards to be recharged or refunded . Braintree also supports international payments. Pricing is 2.9% plus a 30c transaction fee.https://dudodiprj2sv7.cloudfront.net/product-logos/FB/TC/K9R25QQBUEV7.JPEGBraintreeWe use it to track our client's payment methods. It's mostly our customer success team using it. We have been able to solve multiple issues like canceling, refunding, and voiding payments.,Being able to void transactions before they cross over to a refund Being able to add discounts to users profiles Running reports,Reports aren't always as detailed as we like them to be. Would like to be able to have better search functions,10,Zendesk, Slack, ZoomProvides a lot of features without extra charges. Always reliable and does a solid job.Our entire organization uses Braintree to process credit card payments from our clients. Particularly the monthly auto-pay clients. Braintree automatically bills them every month and has quite a few subscription options for different kinds of packages, timelines, and discounts you may offer subscribers. We are also able to manually key in transactions which is helpful because we have clients who prefer to pay over the phone. We work with clients across the country and internationally as well so an in-office card reader isn't ideal.,Low rates on their credit card processing fees No monthly payment to use them. Recurring payments is one of their most important features Has integration options with many online shopping carts,The backend is basic and not user friendly for most users They used to offer no processing fees for your first year before Paypal bought them It is developer focused. So the average person may have trouble setting it up or using it,10,Simplified billing so we spend less time on it Saved $20 a month or more when compared to alternatives that have a monthly charge. It gives peace of mind because we know that any service we use in the future will likely integrate with Braintree,,Harvest, Trello, SlackGreat, Reliable, and Easy to Use Payment Processor!Braintree is used for payment processing but only people trusted with payments have access to it. Because we use Chargebee we don't interface a whole lot with Braintree (as you would expect out of a payment processor) but where we do it works great for us. It allows us to take a credit card payment without becoming PCI compliant which would be almost impossible for an early stage startup.,Extremely reliable which is incredibly important for payment processing Accepts all payments types we need to be able to accept from all around the world, which is very important for an international company like ours Has a great, easy to use API for building out additional functionality that Braintree itself doesn't support,Not a very good subscription management platform for a Saas business, but they make up for it on the API with others that are Doesn't have a lot of additional features, but that's what you'd expect out of a payment processor Very expensive per transaction, but the reality is that any processor who helps early stage companies accept online payments are expensive.,9,Allowed us to take payment online as a small SAAS startup. That's HUGE! We could have never got off the ground without it Definitely very expensive to be able to accept payment Flexible API has allowed us to connect into other products like Chargebee that saved us a significant amount of development time,Stripe,Coinbase, Google Hangouts, BoxBraintree provided the tools we needed for our company.We used Braintree in conjunction with Freshbooks.com to process our credit card merchant services. The nice thing about it is that you had lots of configurations you could use to enforce security on your own customers' accounts. Funds processed through Braintree hit our account the same day. This is a huge plus for small businesses that don't want to have their money held up for 3-5 days (like those other processing services).,It was easy set it and forget it. Money settled in our account very quickly.,Not all companies support the use of Braintree. I wish there was more back-end support on some of the sites we wanted to use. This is more about the sites we want to use and less about Braintree, but it's worth mentioning.,9,Using Braintree for Subscriptions and one-off paymentsIt is used in the tech department, as our primary payment provider gateway. We use to to charge our customers for our service via a recurring monthly subscription, with discounts and custom plans. We also sell gift cards of our service, in 3, 6 and 12 month varieties, charged via Braintree as one-off payments.,Once it is set up, it has not given us almost any problem. Allows customization of most parameters. Offers drop-in forms (although we don't use them), and also custom ones.,They do not provide API access to discount and plan creation, so we have to do it by hand on their web console. It's hard to configure the charge detail in the customer's bank statement. Their web UI logs out really fast. It's annoying to have to re-login every few minutes.,8,Enables us to charge in multiple curriencies, which opens us for new markets. The set up for new discounts and plans has to be done manually in the UI, so it means more cumbersome and error-prone setups which may influence our ROI.,Stripe and Chargify,Heroku, PostgreSQL, Amazon DynamoDB, Amazon S3 (Simple Storage Service),6,,Recurring subsriptions One-off payments Promotions/discounts,10,Yes,Price Product Features Vendor Reputation Analyst Reports,I would check sites like TrustRadius to see third-party reviews about other payment providers before I chose one.,9,No,I would like to, but I think the best support story is the fact that we seldomly have to ask for support in the first place!,One-off payments Simple Subscriptions,Complex subscriptions with trial periods and discounts,No,8
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Braintree
21 Ratings
Score 8.6 out of 101
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Braintree Reviews

Braintree
21 Ratings
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Score 8.6 out of 101
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Bridgette Reynolds profile photo
July 06, 2018

User Review: "Braintree"

Score 10 out of 10
Vetted Review
Verified User
Review Source
We use it to track our client's payment methods. It's mostly our customer success team using it. We have been able to solve multiple issues like canceling, refunding, and voiding payments.
  • Being able to void transactions before they cross over to a refund
  • Being able to add discounts to users profiles
  • Running reports
  • Reports aren't always as detailed as we like them to be.
  • Would like to be able to have better search functions
I have only been using Braintree for a year or so now, but have found it very useful and the teams we spoke to are great! I would highly recommend this platform.
Read Bridgette Reynolds's full review
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June 25, 2018

Braintree Review: "Provides a lot of features without extra charges. Always reliable and does a solid job."

Score 10 out of 10
Vetted Review
Verified User
Review Source
Our entire organization uses Braintree to process credit card payments from our clients. Particularly the monthly auto-pay clients. Braintree automatically bills them every month and has quite a few subscription options for different kinds of packages, timelines, and discounts you may offer subscribers. We are also able to manually key in transactions which is helpful because we have clients who prefer to pay over the phone. We work with clients across the country and internationally as well so an in-office card reader isn't ideal.
  • Low rates on their credit card processing fees
  • No monthly payment to use them.
  • Recurring payments is one of their most important features
  • Has integration options with many online shopping carts
  • The backend is basic and not user friendly for most users
  • They used to offer no processing fees for your first year before Paypal bought them
  • It is developer focused. So the average person may have trouble setting it up or using it
Braintree is a lower cost alternative to many of the options business owners have through their bank. However, they will need to be techy or be working with a developer to set up. The setup and backend isn't as user friendly as alternatives. Braintree is a great option if you'll need to manually type in credit card details. Banks will sometimes charge a lot more for that option. The manual option is nice if your clients aren't as tech savvy and prefer to pay over the phone than to pay on your website.
Read this authenticated review
Brad Henderson profile photo
June 01, 2018

Braintree Review: "Great, Reliable, and Easy to Use Payment Processor!"

Score 9 out of 10
Vetted Review
Verified User
Review Source
Braintree is used for payment processing but only people trusted with payments have access to it. Because we use Chargebee we don't interface a whole lot with Braintree (as you would expect out of a payment processor) but where we do it works great for us. It allows us to take a credit card payment without becoming PCI compliant which would be almost impossible for an early stage startup.
  • Extremely reliable which is incredibly important for payment processing
  • Accepts all payments types we need to be able to accept from all around the world, which is very important for an international company like ours
  • Has a great, easy to use API for building out additional functionality that Braintree itself doesn't support
  • Not a very good subscription management platform for a Saas business, but they make up for it on the API with others that are
  • Doesn't have a lot of additional features, but that's what you'd expect out of a payment processor
  • Very expensive per transaction, but the reality is that any processor who helps early stage companies accept online payments are expensive.
Braintree is great as a reliable, easy to use payment processing platform. They have a great API for anything they themselves don't do very well, but it's not the best as a subscription management platform. If you're a big company you probably just want to do your own processing because you'll save A LOT of money on processing costs if you can negotiate a much better rate than Braintree offers.
Read Brad Henderson's full review
Brandon Barnhart profile photo
March 08, 2017

Review: "Braintree provided the tools we needed for our company."

Score 9 out of 10
Vetted Review
Verified User
Review Source
We used Braintree in conjunction with Freshbooks.com to process our credit card merchant services. The nice thing about it is that you had lots of configurations you could use to enforce security on your own customers' accounts. Funds processed through Braintree hit our account the same day. This is a huge plus for small businesses that don't want to have their money held up for 3-5 days (like those other processing services).
  • It was easy set it and forget it.
  • Money settled in our account very quickly.
  • Not all companies support the use of Braintree. I wish there was more back-end support on some of the sites we wanted to use. This is more about the sites we want to use and less about Braintree, but it's worth mentioning.
Credit card online business would do great with this as a merchant services platform.
Read Brandon Barnhart's full review
Miguel Parramón Teixidó profile photo
January 04, 2017

Review: "Using Braintree for Subscriptions and one-off payments"

Score 8 out of 10
Vetted Review
Verified User
Review Source
It is used in the tech department, as our primary payment provider gateway. We use to to charge our customers for our service via a recurring monthly subscription, with discounts and custom plans. We also sell gift cards of our service, in 3, 6 and 12 month varieties, charged via Braintree as one-off payments.
  • Once it is set up, it has not given us almost any problem.
  • Allows customization of most parameters.
  • Offers drop-in forms (although we don't use them), and also custom ones.
  • They do not provide API access to discount and plan creation, so we have to do it by hand on their web console.
  • It's hard to configure the charge detail in the customer's bank statement.
  • Their web UI logs out really fast. It's annoying to have to re-login every few minutes.
Braintree excels both for services that are suited for a recurring payment system as well as for one-off payments, so whether you offer a service or a product, it will solve your needs. Since it is highly customizable in terms of discounts and plans, promotions can be set up exactly the way you want them. They also support working with multiple currencies.
Read Miguel Parramón Teixidó's full review
Cameron Read profile photo
September 27, 2016

Review: "Braintree - simple to implement and simple to use."

Score 10 out of 10
Vetted Review
Verified User
Review Source
Braintree is simply a card processor for our website shopping cart - Spree commerce. Since we implemented it it has been bought by PayPal which is no bad thing. We needed a card processor as well as PayPal as we do need to repatriate foreign currency to our domestic bank accounts in the original currency where it is USD, GBP or Euro. PayPal only allows you to withdraw money in your domestic currency and therefore forces an unfavourable exchange rate transaction.
  • The interface is clean and simple; so easy to understand.
  • They will send you the money at a variety of intervals to suit the business.
  • Easy for our developers to implement.
  • The front screen reporting could be improved - just a couple of extra features such as being able to vary the time period being looked at and other simple analytics.
  • I feel strongly that it would be easy and useful to have some kind of ready cash in transit visual by destination bank account.
  • No other points - it just sits there and works.
It's a good basic utility.
Read Cameron Read's full review
Gerard Compte profile photo
April 14, 2016

Review: "Braintree grow your startup and start getting the money today. It’s as easy to implement as Paypal and cool as Stripe!"

Score 10 out of 10
Vetted Review
Verified User
Review Source
We have a fremium business and Braintree, helps to run the payment method. We started with Paypal, and then Braintree was acquired by Paypal. Then it was very easy for us to accept card payments for all over the world with the trust of Paypal. We love how easy is to implement
  • Web implementation is easy.
  • Good price.
  • It's connected with PayPal.
  • Braintree does not accept American Express.
  • They do not have a simple promotional code. With PayPal, any salesman, could do a special discount and implement it. With Braintree it's difficult to create new plans.
  • Create buttons and add them in the emails.
If you have a fremium business... Braintree is 100% recommended. You also have Stripe, but as we are a startup the price is lower and it gave us the power to start with no extra cost. It takes a very small percentage of every transaction. We love their service and attention.
Read Gerard Compte's full review
Cristian Vitales Muñoz profile photo
April 14, 2016

Review: "Braintree Payments - Easy to use platform to process your payments"

Score 8 out of 10
Vetted Review
Verified User
Review Source
Braintree is used across the whole organization to process all the payments on our platform.
  • Control panel
  • Integration API
  • No fees before you get a lot of MRR
  • Automatic notifications when a transaction fails
  • More easy to use API
  • Accept as a default American Express cards
I can't think of specific scenario where braintree is less appropriate.
Read Cristian Vitales Muñoz's full review

About Braintree

Braintree, a Paypal service and subsidiary, is a billing platform which stores credit card data directly from the merchant’s systems on secure servers, and it allows for cards to be recharged or refunded . Braintree also supports international payments. Pricing is 2.9% plus a 30c transaction fee.

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Braintree Technical Details

Operating Systems: Unspecified
Mobile Application:No