Braintree, a PayPal service

Braintree, a PayPal service

About TrustRadius Scoring
Score 8.1 out of 100
Braintree, a PayPal service

Overview

Recent Reviews

Braintree

10 out of 10
July 06, 2018
We use it to track our client's payment methods. It's mostly our customer success team using it. We have been able to solve multiple …
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Pricing

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Standard Pricing

2.9% +$0.30

Cloud
per transaction

Custom Pricing

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Cloud

Entry-level set up fee?

  • No setup fee

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting / Integration Services

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Product Details

What is Braintree, a PayPal service?

Braintree, a Paypal service and subsidiary, is a billing platform which stores credit card data directly from the merchant’s systems on secure servers, and it allows for cards to be recharged or refunded . Braintree also supports international payments. Pricing is 2.9% plus a 30c transaction fee.

Braintree, a PayPal service Video

Payment Basics: Payments 101

Braintree, a PayPal service Integrations

Braintree, a PayPal service Competitors

Braintree, a PayPal service Technical Details

Deployment TypesSaaS
Operating SystemsUnspecified
Mobile ApplicationNo

Comparisons

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Frequently Asked Questions

What is Braintree, a PayPal service?

Braintree, a Paypal service and subsidiary, is a billing platform which stores credit card data directly from the merchant’s systems on secure servers, and it allows for cards to be recharged or refunded . Braintree also supports international payments. Pricing is 2.9% plus a 30c transaction fee.

What are Braintree, a PayPal service's top competitors?

Chargify, CheddarGetter, and Recurly are common alternatives for Braintree, a PayPal service.

What is Braintree, a PayPal service's best feature?

Reviewers rate Support Rating highest, with a score of 2.3.

Who uses Braintree, a PayPal service?

The most common users of Braintree, a PayPal service are from Small Businesses (1-50 employees) and the Computer Software industry.

Reviews and Ratings

 (46)

Ratings

Reviews

(1-13 of 13)
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Score 8 out of 10
Vetted Review
Verified User
Review Source
  • drop-in payment widget provides a best-in-class UI
  • accept multiple payment methods with a single implementation
  • a single dashboard to manage all user subscriptions
  • Coupon management is not very good and we had to build our own discount system
  • Setup is quite challenging and there is not a seamless migration from existing payment systems
  • Customer support is very slow to respond to requests
Score 8 out of 10
Vetted Review
Verified User
Review Source
  • Responsiveness of their support team/help investigating issues
  • Easy set-up for adding new customers
  • Customization of user access
  • We have had multiple account managers over the years, however, lack of communication when our contact changed. This caused some problems when trying to get questions answered.
Score 1 out of 10
Vetted Review
Verified User
Review Source
  • It's available for global coverage.
  • It has 24/7 support.
  • It has very easy billing.
  • It allows for split payments
  • They have 24/7 customer service but their representatives lack the knowledge and skills to be of assistance.
  • They boast of superior cyber protection but my department experienced a breach in security twice in one month.
  • There are way too many charge-backs with very little effort on Braintree's part to be of assistance.
Score 10 out of 10
Vetted Review
Verified User
Review Source
  • Braintree has excellent integration with the BigCommerce platform. The switch of our previous payment processing gateway to Braintree was very easy and only required a few clicks.
  • Tying into Braintree's BigCommerce integration, for company's like ours that are on the BigCommerce Enterprise plan, Braintree's rates for BigCommerce Enterprise customers are extremely competitive and saved us money.
  • Braintree has a pretty easy to use portal that can be accessed through the same login we use for PayPal which we are using in conjunction with Braintree with ease.
  • I've only had to call Braintree twice and my customer service issues were handled extremely quickly and easily.
  • Braintree's fraud detection could use work, we had a fraudulent payment that was not caught by Braintree's system but we were able to quickly revert it.
  • Their support team is in Chicago I believe, which was an issue for us when we had to call in at 2 pm and found out that their office was closed.
  • Coming from Authorize.Net, the control panel of Braintree is less robust.
July 06, 2018

Braintree

Bridgette Reynolds | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source
  • Being able to void transactions before they cross over to a refund
  • Being able to add discounts to users profiles
  • Running reports
  • Reports aren't always as detailed as we like them to be.
  • Would like to be able to have better search functions
Score 10 out of 10
Vetted Review
Verified User
Review Source
  • Low rates on their credit card processing fees
  • No monthly payment to use them.
  • Recurring payments is one of their most important features
  • Has integration options with many online shopping carts
  • The backend is basic and not user friendly for most users
  • They used to offer no processing fees for your first year before Paypal bought them
  • It is developer focused. So the average person may have trouble setting it up or using it
Brad Henderson | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source
  • Extremely reliable which is incredibly important for payment processing
  • Accepts all payments types we need to be able to accept from all around the world, which is very important for an international company like ours
  • Has a great, easy to use API for building out additional functionality that Braintree itself doesn't support
  • Not a very good subscription management platform for a Saas business, but they make up for it on the API with others that are
  • Doesn't have a lot of additional features, but that's what you'd expect out of a payment processor
  • Very expensive per transaction, but the reality is that any processor who helps early stage companies accept online payments are expensive.
Brandon Barnhart | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source
  • It was easy set it and forget it.
  • Money settled in our account very quickly.
  • Not all companies support the use of Braintree. I wish there was more back-end support on some of the sites we wanted to use. This is more about the sites we want to use and less about Braintree, but it's worth mentioning.
Miguel Parramón Teixidó | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Review Source
  • Once it is set up, it has not given us almost any problem.
  • Allows customization of most parameters.
  • Offers drop-in forms (although we don't use them), and also custom ones.
  • They do not provide API access to discount and plan creation, so we have to do it by hand on their web console.
  • It's hard to configure the charge detail in the customer's bank statement.
  • Their web UI logs out really fast. It's annoying to have to re-login every few minutes.
Cameron Read | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source
  • The interface is clean and simple; so easy to understand.
  • They will send you the money at a variety of intervals to suit the business.
  • Easy for our developers to implement.
  • The front screen reporting could be improved - just a couple of extra features such as being able to vary the time period being looked at and other simple analytics.
  • I feel strongly that it would be easy and useful to have some kind of ready cash in transit visual by destination bank account.
  • No other points - it just sits there and works.
Gerard Compte | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source
  • Web implementation is easy.
  • Good price.
  • It's connected with PayPal.
  • Braintree does not accept American Express.
  • They do not have a simple promotional code. With PayPal, any salesman, could do a special discount and implement it. With Braintree it's difficult to create new plans.
  • Create buttons and add them in the emails.