Braintree Reviews

28 Ratings
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Score 9.0 out of 100

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Reviews (1-10 of 10)

Frank Kermani profile photo
Score 10 out of 10
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Pros and Cons

  • Braintree has excellent integration with the BigCommerce platform. The switch of our previous payment processing gateway to Braintree was very easy and only required a few clicks.
  • Tying into Braintree's BigCommerce integration, for company's like ours that are on the BigCommerce Enterprise plan, Braintree's rates for BigCommerce Enterprise customers are extremely competitive and saved us money.
  • Braintree has a pretty easy to use portal that can be accessed through the same login we use for PayPal which we are using in conjunction with Braintree with ease.
  • I've only had to call Braintree twice and my customer service issues were handled extremely quickly and easily.
  • Braintree's fraud detection could use work, we had a fraudulent payment that was not caught by Braintree's system but we were able to quickly revert it.
  • Their support team is in Chicago I believe, which was an issue for us when we had to call in at 2 pm and found out that their office was closed.
  • Coming from Authorize.Net, the control panel of Braintree is less robust.
Read Frank Kermani's full review
Bridgette Reynolds profile photo
July 06, 2018

Braintree

Score 10 out of 10
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Verified User
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Pros and Cons

  • Being able to void transactions before they cross over to a refund
  • Being able to add discounts to users profiles
  • Running reports
  • Reports aren't always as detailed as we like them to be.
  • Would like to be able to have better search functions
Read Bridgette Reynolds's full review
Brad Henderson profile photo
Score 9 out of 10
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Pros and Cons

  • Extremely reliable which is incredibly important for payment processing
  • Accepts all payments types we need to be able to accept from all around the world, which is very important for an international company like ours
  • Has a great, easy to use API for building out additional functionality that Braintree itself doesn't support
  • Not a very good subscription management platform for a Saas business, but they make up for it on the API with others that are
  • Doesn't have a lot of additional features, but that's what you'd expect out of a payment processor
  • Very expensive per transaction, but the reality is that any processor who helps early stage companies accept online payments are expensive.
Read Brad Henderson's full review
No photo available
Score 10 out of 10
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Verified User
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Pros and Cons

  • Low rates on their credit card processing fees
  • No monthly payment to use them.
  • Recurring payments is one of their most important features
  • Has integration options with many online shopping carts
  • The backend is basic and not user friendly for most users
  • They used to offer no processing fees for your first year before Paypal bought them
  • It is developer focused. So the average person may have trouble setting it up or using it
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Brandon Barnhart profile photo
Score 9 out of 10
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Pros and Cons

  • It was easy set it and forget it.
  • Money settled in our account very quickly.
  • Not all companies support the use of Braintree. I wish there was more back-end support on some of the sites we wanted to use. This is more about the sites we want to use and less about Braintree, but it's worth mentioning.
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Miguel Parramón Teixidó profile photo
Score 8 out of 10
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Pros and Cons

  • Once it is set up, it has not given us almost any problem.
  • Allows customization of most parameters.
  • Offers drop-in forms (although we don't use them), and also custom ones.
  • They do not provide API access to discount and plan creation, so we have to do it by hand on their web console.
  • It's hard to configure the charge detail in the customer's bank statement.
  • Their web UI logs out really fast. It's annoying to have to re-login every few minutes.
Read Miguel Parramón Teixidó's full review
Cameron Read profile photo
Score 10 out of 10
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Pros and Cons

  • The interface is clean and simple; so easy to understand.
  • They will send you the money at a variety of intervals to suit the business.
  • Easy for our developers to implement.
  • The front screen reporting could be improved - just a couple of extra features such as being able to vary the time period being looked at and other simple analytics.
  • I feel strongly that it would be easy and useful to have some kind of ready cash in transit visual by destination bank account.
  • No other points - it just sits there and works.
Read Cameron Read's full review
Gerard Compte profile photo
Score 10 out of 10
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Pros and Cons

  • Web implementation is easy.
  • Good price.
  • It's connected with PayPal.
  • Braintree does not accept American Express.
  • They do not have a simple promotional code. With PayPal, any salesman, could do a special discount and implement it. With Braintree it's difficult to create new plans.
  • Create buttons and add them in the emails.
Read Gerard Compte's full review

About Braintree

Braintree, a Paypal service and subsidiary, is a billing platform which stores credit card data directly from the merchant’s systems on secure servers, and it allows for cards to be recharged or refunded . Braintree also supports international payments. Pricing is 2.9% plus a 30c transaction fee.

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Braintree Technical Details

Operating Systems: Unspecified
Mobile Application:No