November 07, 2019
Score 10 out of 10
Read Frank Kermani's full review
Pros and Cons
- Braintree has excellent integration with the BigCommerce platform. The switch of our previous payment processing gateway to Braintree was very easy and only required a few clicks.
- Braintree has a pretty easy to use portal that can be accessed through the same login we use for PayPal which we are using in conjunction with Braintree with ease.
- I've only had to call Braintree twice and my customer service issues were handled extremely quickly and easily.
- Braintree's fraud detection could use work, we had a fraudulent payment that was not caught by Braintree's system but we were able to quickly revert it.
- Their support team is in Chicago I believe, which was an issue for us when we had to call in at 2 pm and found out that their office was closed.
- Coming from Authorize.Net, the control panel of Braintree is less robust.