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Brand24

Brand24

Overview

What is Brand24?

Brand24 is an AI-powered media monitoring tool that analyzes mentions and presents actionable insights.This tool is designed to keep track of online conversations about a brand, its products, and competitors.It collects real-time data from millions of sources, including social media…

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Learn from top reviewers

Great tool for social media analytics!

Rating: 8 out of 10
December 17, 2019
IncentivizedVetted ReviewVerified User
It is being used by the marketing department. We are using it to track analytics for our social media channels including Facebook, Twitter, LinkedIn and Instagram. It helps us...
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Brittany Cosby
Employee - Marketing
Marketing Coordinator
Tidwell Group
Brand241 year of experience

Brand24: A Beginner Marketer's Brand Awareness Software, But There's Better Out There

Rating: 1 out of 10
December 12, 2019
IncentivizedVetted ReviewVerified User
I used Brand24 to pick up mentions of our brand across the web, such as Facebook, Instagram, YouTube, Twitter and blog posts. It does help people to find references to your br...
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Mark Anderson
Team Lead - Marketing
Digital Marketing Specialist - Team Lead
Select Blinds
Brand241 year of experience

Affordable option that does the basics well

Rating: 8 out of 10
December 12, 2019
IncentivizedVetted ReviewVerified User
We use Brand24 to monitor conversation and buzz around our brand so that we can engage in a timely fashion.
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Tamar Weinberg
Consultant - Social Media
Social Media Customer Experience and Success Lead
Namecheap, Inc.
Brand243 years of experience

Brand24 Social Listening Review

Rating: 7 out of 10
November 28, 2018
IncentivizedVetted ReviewVerified User
Brand24 was used be myself solely while we were evaluating which tools best fit our needs and wants for a social listening and analytics tool. Brand24 should be used for brand...
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Kelcey Zacarese
Manager - Social Media
Analytics Manager, Social
Havas Formula
Brand241 year of experience

Track sentiments for more revenue

Rating: 8 out of 10
December 21, 2017
IncentivizedVetted ReviewVerified User
Brand24 was used personally by me. The main objective for Brand24 was to track our competitors thru social media -- this helped me identify which companies were using a compet...
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James McTavish
Employee - Sales
Senior Sales Development
Outreach.io
Brand241 year of experience
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Pricing

View all pricing

Individual

$99

Cloud
per month 1 user

Team

$179

Cloud
per month Unlimited users

Pro

$249

Cloud
per month Unlimited users

Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visithttp://brand24.com/prices?utm_source=tr…

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

Starting price (does not include set up fee)

  • $99 per month
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Product Demos

How to grow business and improve customer satisfaction with Brand24

YouTube
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Product Details

What is Brand24?

Brand24 is an AI-powered media monitoring tool that analyzes mentions and presents actionable insights.This tool is designed to keep track of online conversations about a brand, its products, and competitors.

It collects real-time data from millions of sources, including social media platforms (Facebook, Instagram, Twitter, Twitch, TikTok, Youtube, Telegram), podcasts, publicly available newsletters, online news sites, blogs, forums, reviews sites.

Some of the key features of Brand24 are:

  • Real-time online media monitoring,
  • AI sentiment analysis to understand the tone of the conversation,
  • Estimated social and non-social reach to determine the potential audience size,
  • Share of voice to see how much of the conversation is about your brand compared to competitors,
  • AI topic analysis to identify the most discussed topics,
  • Emotion and emoji analysis to understand the emotional response of the audience,
  • AI insights, trends, and recommendations for data-driven decisions,
  • Competitor monitoring and comparison to track competitor performance,
  • Geo analysis to see where the conversation is happening,
  • Reputation and presence scores to measure a brand's online reputation,
  • Trending hashtags and links to identify the most popular trends,
  • Influencer discovery to find key influencers in any industry,
  • Advanced filters to sort the data and get more specific insights,
  • Comprehensive reports to visualize and understand the data.

Brand24 helps users to increase brand awareness, improve customer support, measure a brand's marketing efforts, conduct a competitor analysis, do social selling, and prevent PR crises.

Brand24 Features

  • Supported: Real-time Online Media Monitoring
  • Supported: AI Sentiment Analysis
  • Supported: Estimated Social and Non-Social Reach
  • Supported: Share of Voice
  • Supported: AI Topic Analysis
  • Supported: Emotion and Emoji Analysis
  • Supported: AI Insights, Trends, and Recommendations
  • Supported: Competitor Monitoring, and Comparison
  • Supported: Geo Analysis
  • Supported: Reputation and Presence Scores
  • Supported: Trending Hashtags, and Links
  • Supported: Influencer Discovery
  • Supported: Advanced Filters
  • Supported: Comprehensive Reports

Brand24 Screenshots

Screenshot of the web-based dashboard that provides actionable customer insights, email alerts, influencer analysis, automated & customized PDF reports, and infographics. Brand24 can be used to measure key metrics around buzz and sentiment.Screenshot of Brand24 collecting real-time social data. It is designed to keep track of online conversations about a brand and its products.Screenshot of The analytics dashboard.Screenshot of Influencer tab.

Brand24 Videos

Meet AI Reports, a product designed to revolutionize social media monitoring.
Brand24, to monitor and analyze brand mentions and stay on top of a company's reputation.

Brand24 Integrations

Brand24 Competitors

Brand24 Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationApple iOS, Android
Supported CountriesAll Countries
Supported LanguagesArabic, Czech, Danish, German, English, Finnish, French, Croatian, Hungarian, Indonesian, Italian, Korean, Dutch, Norwegian, Polish, Portuguese, Romanian, Slovak, Spanish, Swedish, Thai, Turkish, Vietnamese

Frequently Asked Questions

Brand24 starts at $99.

Keyhole, Meltwater, and Social Mention are common alternatives for Brand24.

The most common users of Brand24 are from Mid-sized Companies (51-1,000 employees).
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Comparisons

View all alternatives
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Reviews From Top Reviewers

View all reviews
(1-5 of 9)

Great tool for social media analytics!

Rating: 8 out of 10
Incentivized
December 17, 2019
BC
Brittany Cosby
Marketing Coordinator
Tidwell Group (Accounting, 51-200 employees)
Vetted Review
Verified User
Brand24
1 year of experience
Pros
  • Brand24 is very user friendly and you don't need a lot of technical knowledge to use it.
  • I've had very good experience with the customer support team to solve any technical issues.
Cons
  • There should be a lower price point so that it could be affordable for all. Also, the mobile application does not provide the same level of satisfaction as the desktop version.
  • There are a few things that can be made better. Insight generation and sentiment analysis can be much better. It would also be good for the team to consider providing support with developing negative incidence sentiment audit & analysis reports as well as social media strategic measurement & reporting framework for same client.

Affordable option that does the basics well

Rating: 8 out of 10
Incentivized
December 12, 2019
TW
Tamar Weinberg
Social Media Customer Experience and Success Lead
Namecheap, Inc. (Internet, 1001-5000 employees)
Vetted Review
Verified User
Brand24
3 years of experience
View profile
Pros
  • Thorough coverage of forums, blogs, and other social media platforms.
  • Relatively easy to use.
Cons
  • Sentiment is hard to predict and isn't always accurate.
  • Must pay to unlock more frequent updates.

Brand24 Social Listening Review

Rating: 7 out of 10
Incentivized
November 28, 2018
KZ
Kelcey Zacarese
Analytics Manager, Social
Havas Formula (Marketing and Advertising, 51-200 employees)
Vetted Review
Verified User
Brand24
1 year of experience
View profile
Pros
  • The interface of Brand24 is extremely easy to use and easy to understand for beginnings or mid-level emoloyees
  • The results in Brand24 are organized clearly in buckets that you can either PDF or download the raw data
  • Brand24 looks at several social platforms rather than just 1 or 2, like some other tools are limited to
Cons
  • Other metrics like follower growth or changes in engagement rates would be more beneficial
  • Tracking web conversions / app downloads if possible
  • More in depth sentiment analysis

Track sentiments for more revenue

Rating: 8 out of 10
Incentivized
December 21, 2017
JM
James McTavish
Senior Sales Development
Outreach.io (Internet, 201-500 employees)
Vetted Review
Verified User
Brand24
1 year of experience
View profile
Pros
  • Tracked negative sentiments
  • Had a broad scope of social media tracking thru various popular apps and websites
  • Allowed you set up instant triggers to find post that submitted very recently
Cons
  • The user interface was confusing. I had to reach out to support for help, and I'm a pretty tech-savvy person to begin with. Support resolved my issue.
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