Brevo review: Streamlined simplicity meets email marketing
I use Brevo to send occasional email campaigns to my clients. This allows me to keep in touch with them with just a few clicks. I haven’t …
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What is Brevo?
Brevo, formerly known as Sendinblue, is the leading customer relationship management (CRM) suite designed to fully cultivate long-term customer relationships and to empower businesses to expand in a fast changing digital world. With Brevo, businesses have a unified view of…
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Popular Features
- Email deliverability reporting (186)8.686%
- List management (183)8.686%
- Standard reports (181)8.585%
- WYSIWYG email editor (170)8.484%
Reviewer Pros & Cons
Pricing
Free
$0
Cloud
per month
Lite
$25
Cloud
per month
Premium
$65
Cloud
per month
Entry-level set up fee?
- No setup fee
For the latest information on pricing, visithttps://www.sendinblue.com/pricing
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Product Demos
SENDINBLUE DEMO (MASS MAILING)
YouTube
Email Marketing & Automation SendinBlue Demo | How Email Marketing Works | Charit Anchan | AntWak
YouTube
SendinBlue Free Trial | Sendinblue Review 2022 [Bonus]
YouTube
SendInBlue Review and Demo | SendInBlue Tutorial
YouTube
Features
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Product Details
- About
- Integrations
- Competitors
- Tech Details
- Downloadables
- FAQs
What is Brevo?
Brevo, formerly known as Sendinblue, is the leading customer relationship management (CRM) suite designed to fully cultivate long-term customer relationships and to empower businesses to expand in a fast changing digital world. With Brevo, businesses have a unified view of the customer journey in one easy-to-use platform thanks to intuitive and scalable marketing and CRM tools such as Email, SMS, WhatsApp, Chat, Marketing Automation, Meetings, and much more.
Brevo Features
Email & Online Marketing Features
- Supported: WYSIWYG email editor
- Supported: Dynamic content
- Supported: Ability to test dynamic content
- Supported: Mobile optimization
- Supported: Email deliverability reporting
- Supported: List management
- Supported: Triggered drip sequences
Reporting & Analytics Features
- Supported: Standard reports
Pre-Send Testing Features
- Supported: Link Tracking
Additional Features
- Supported: Marketing Automation
- Supported: SMTP (Transactional) Email
- Supported: SMS Messaging
- Supported: Responsive Email Design Tools
- Supported: Import Your Own HTML Design
- Supported: Email & Phone Customer Support
- Supported: Excellent Deliverability
- Supported: Unlimited Contacts
- Supported: Customizable Sign-up Forms
- Supported: Advanced Contacts Segmentation
- Supported: Advanced, Real-Time Reporting
- Supported: Hard Bounce & Unsubscription Management
- Supported: Pre-Schedule Campaigns
Brevo Screenshots
Brevo Video
Explore the SendinBlue Campaigns area. It’s where you can: create, send and track your marketing campaigns, design new email templates, manage and grow your contacts, and much more!
Don’t have a SendinBlue account yet? Learn more and create your free account at: https://www.s...
Show More Brevo Integrations
- WordPress
- PrestaShop
- Drupal
- Salesforce Sales Cloud
- WooCommerce
- Google Analytics
- Zapier
- Magento Commerce Cloud (formerly Magento)
- API and Documentation
Brevo Competitors
Brevo Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | Apple iOS, Android |
| Supported Countries | Globally Supported |
| Supported Languages | English, French, German, Italian, Portuguese, Spanish |
Brevo Downloadables
Frequently Asked Questions
Brevo, formerly known as Sendinblue, is the leading customer relationship management (CRM) suite designed to fully cultivate long-term customer relationships and to empower businesses to expand in a fast changing digital world. With Brevo, businesses have a unified view of the customer journey in one easy-to-use platform thanks to intuitive and scalable marketing and CRM tools such as Email, SMS, WhatsApp, Chat, Marketing Automation, Meetings, and much more.
Reviewers rate Link Tracking highest, with a score of 9.1.
The most common users of Brevo are from Small Businesses (1-50 employees).
Comparisons
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Reviews and Ratings
(302)
Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Recommendations
Users have recommended trying SendinBlue for its ease of use and lack of unnecessary clutter, suggesting it as a reliable and cost-effective option for mailing/email newsletters or SMS marketing. They also recommend SendinBlue over other HTML service providers on the market. Users suggest signing up for the free account to explore the email campaign options and highlight the tool's simplicity in setting up and integrating into websites.
Furthermore, users emphasize that SendinBlue is a great tool for small and medium businesses, allowing them to quickly and easily conduct campaigns. They also recommend it as a better alternative to MailChimp, considering its affordability and easy management. Additionally, users appreciate the customer service provided by SendinBlue. Some users point out that SendinBlue's email layout builder and automation features are particularly beneficial for indie artists or writers, especially those new to email marketing or autoresponders.
However, it is worth noting that some users found SendinBlue difficult to navigate and lacking in transparency. They suggest using a bulk email cleaning service before sending the contact list through SendinBlue. Despite this, other users recommend trying SendinBlue without hesitation, considering it a good software option that meets their needs while providing an alternative to Mailchimp.
Attribute Ratings
Reviews
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Score 9 out of 10
Vetted Review
Verified User
I use Brevo to send occasional email campaigns to my clients. This allows me to keep in touch with them with just a few clicks. I haven’t encountered any particular problems; Brevo is easy to use and even without great graphic design skills, one can easily create high-quality emailings. The tracking is also straightforward, and you can even export the results for later use. I am very satisfied with using Brevo.
April 19, 2024
A good alternative for small ones
We use Brevo to send out emails to our audience. Currently the free version fits our plans, it has all the features we need to send monthly one email campaign. For now, Brevo seems to be a great alternative, we are happy to use it, there are no major issues.
April 18, 2024
Brevo is # 1
Score 10 out of 10
Vetted Review
Verified User
Brevo staff has been wonderful as of 4/18/2024. They have been knowledgeable, courteous, and helpful each time I've called. Brevo is a better platform than I was using and designing & understanding is better.
April 12, 2024
Highly recommend Brevo
I am transitioning a database of more than 20k contacts from Mailchimp to Brevo. Brevo is extremely user friendly. I rarely have to use the support because the documentation has everything and the steps detailed. But when I needed the support, I was able to call, which was answered straight away, and Adam answered all my questions with patience and recorded a video to help clarify my question. Based on the system alone, I was quite happy with Brevo, but the support was impressive. Highly recommend it.
April 11, 2024
Happy with Brevo
Score 8 out of 10
Vetted Review
Verified User
Customer Comminication - Mailout of promotion flyers to subscribed customers. Keeps them up to date with current promotions and acts as a reminder of our product and service and prompt to order.
Postal flyers are still used however becoming costly and not viewed as environmentley friendly.
Postal flyers are still used however becoming costly and not viewed as environmentley friendly.
Score 9 out of 10
Vetted Review
Verified User
As a corporate communications tool, Brevo makes a great partner ... we are able to stay in touch with our served community, easily and expeditiously. The dashboard makes management simple, and the customer support provided us with a real live (not a.i.) person to help sort our issues. Finally, the cost of the service is reasonable.
March 31, 2024
Implementing Brevo
We are using the Brevo application for our email campaign of clients who have clicked on our previous outreach campaigns or past clients. The problem the Brevo product addresses is allowing us to accumulate our client lists from previous campaigns and sources into one source.
March 31, 2024
Brevo is for you!
The best tool around. Pay as you go sms, whatsapp is great. Plenty of tools and easy intuitive dashboard. Great customer service. Perfect for any size of organization, and absolutely essential for small or startup businesses. WhatsApp integration Web Push notification are vital to our business.
March 27, 2024
Brevo Support
Score 10 out of 10
Vetted Review
Verified User
I use Brevo as my email service. For my emails to be received I had to add DKim and DMarc information to my DNS records which was very confusing and I had no knowledge of how to do it.<br><br>George S. of Brevo support was very patient with me had me send screenshots of my records and told me exactly what to do step by step. George S. was a true professional and knew exactly how to help me. I appreciate the Brevo Support I received for this very stressful, yet necessary exercise to make my emails compliant with today's rules and regulations. I rate George S of Brevo support 5 out of 5 stars. Thank you, George!
March 26, 2024
ROI matters, conversion and business growth rules. Brevo's ease of use enables SMBs profitable email marketing
Score 10 out of 10
Vetted Review
Verified User
Brevo works for several purposes at the same time:
· Allows Email Automation's fast-paced learning
· Saves collaborators from creating HTML emails
· Makes data-filtering easier than most tools (audiences)
· Exceeds automation options than most tools we've used so far
· Integrates JS events, customer behavior, and specific scenarios to adapt meaningful touchpoints beyond the usual "visited XYZ URL or downloaded a specific resource". It allows combining triggers to qualify and score leads appropriately.
· Allows Email Automation's fast-paced learning
· Saves collaborators from creating HTML emails
· Makes data-filtering easier than most tools (audiences)
· Exceeds automation options than most tools we've used so far
· Integrates JS events, customer behavior, and specific scenarios to adapt meaningful touchpoints beyond the usual "visited XYZ URL or downloaded a specific resource". It allows combining triggers to qualify and score leads appropriately.
March 15, 2024
Brevo is the Right Solution for Mailing
Score 9 out of 10
Vetted Review
Verified User
I am a freelance digital consultant and I also build websites for many of my clients. It is very important that the forms on these websites are filled out and successfully emailed to the customers. This is why I use Brevo.
March 13, 2024
New user of Brevo, just working it out
Score 7 out of 10
Vetted Review
Verified User
We are a boutique hotel and have just started to use Brevo. We are hoping that having a communication app that can keep all guest correspondence, no matter the source (email/whatsapp/ fb messenger/instagram dm) will help us deliver a better guest experience in a way that is efficient.
To date, the support has been helpful whilst setting it up. It does seem to have a lot of features just need the time to explore, develop and create.
To date, the support has been helpful whilst setting it up. It does seem to have a lot of features just need the time to explore, develop and create.
March 12, 2024
Brevo - a great addition to our company resources!
I just moved over to Brevo in the last month or so and have needed to contact them a few times for assistance. EVERY time, they respond quickly, have the knowledge to help me and keep me updated until everything is working as it should. Their assistance has made switching from another provider stress free and enjoyable. Highly recommend!
March 10, 2024
Gives you what you need in relation to mailing
We are a nonprofit organization and it is very helpful for us to use a platform that is very easy to use and does not require us to have advanced skills in order to send good looking emails with good analytical options. Also it seems that the price-to-benefit ratio is really the best on the market for small organizations like ours at the time when I am writing this review.
March 08, 2024
Lovely set of feature for a cost effective CRM
Score 9 out of 10
Vetted Review
Verified User
We started using Brevo after other CRMs, we found Brevo really complete, including a lot of marketing features that add a lot of value. Especially I love the Conversation, that enable real time website visitors monitoring and chat.
The adoption is smooth, even if some features are not immediately clear and users may need to reach the customer support to clarify how to set up it.
Overall a good system that may boost the Leads Generation of small business.
The adoption is smooth, even if some features are not immediately clear and users may need to reach the customer support to clarify how to set up it.
Overall a good system that may boost the Leads Generation of small business.
March 05, 2024
My Brevo positive experience
Score 9 out of 10
Vetted Review
Verified User
We use the Brevo solution for our email campaigns within our industrial group. Currently without a CRM, we have opted for this very comprehensive and intuitive platform, even with a standard subscription. As the group consists of several companies, Brevo allows us to send a significant number of email campaigns and easily track the success rate of our campaigns
Score 10 out of 10
Vetted Review
Verified User
In my organization, we use Brevo to maintain contact with users who interact with our website, mainly. Our automated account contains workflows that ensure daily delivery to the contacts of the databases that we obtain thanks to the interactions of said users. We also have an account where we manually create campaigns, which are sent taking into account the user experience, since we do not want to overwhelm their inbox. For my organization, the user comes first and in that sense, Brevo has turned out to be a great tool.
February 29, 2024
Brevo review
We use Brevo in a proof phase, understanding the functionalities and the power of the app to boost our marketing strategy. One of the main problems I historically found was how to integrate from within websites and get a straightforward and automatically fulfilled client list. What I experienced using Brevo is it has a great easy-build form tool with HTML integration in the website. No specific technical knowledge is needed. All can be done following the step-by-step help articles that guide you throughout the integration.
February 29, 2024
Brevo: A cost effective contact management solution for SMEs
We mainly use Brevo for Email Campaigns to a engaged
database. The ability to create Lists,
segment the database to the nth degree, organise and review contacts is
excellent.
The reporting data from an email send out is exceptional. The drill down detail is second to none, giving both an easy to read, quick overview and complex metrics that allow for a deep dive into the stats. In future, we may be interested in utilising additional elements available such as Conversations. Another benefit with Brevo is that you can select and pay for only those parts that are useful for your business, making it more cost effective and without being saddled with additional add ons that are of no benefit.
Interface wise, the app is easy to use with a low learning curve (particularly if you have had previous experience with, and in comparison to, other CRM or mail out systems).
In terms of cons, some functions could be labelled to make their purpose clearer and it may be better to have the option to add on other elements when selecting the different plans, so that one payment is made for all other elements you wish to use.
The reporting data from an email send out is exceptional. The drill down detail is second to none, giving both an easy to read, quick overview and complex metrics that allow for a deep dive into the stats. In future, we may be interested in utilising additional elements available such as Conversations. Another benefit with Brevo is that you can select and pay for only those parts that are useful for your business, making it more cost effective and without being saddled with additional add ons that are of no benefit.
Interface wise, the app is easy to use with a low learning curve (particularly if you have had previous experience with, and in comparison to, other CRM or mail out systems).
In terms of cons, some functions could be labelled to make their purpose clearer and it may be better to have the option to add on other elements when selecting the different plans, so that one payment is made for all other elements you wish to use.
February 28, 2024
Best Email Sender Nowadays
The Brevo user experience of mine is intuitive and engaging, with seamless navigation. I think the layout is well-organized, allowing users to easily locate desired information without feeling overwhelmed. From the homepage to individual pages, the content is presented in a visually very good interface, enhancing the overall browsing experience. The design elements are consistent across different pages, maintaining brand integrity and enhancing brand recognition. In terms of functionality, Brevo performs admirably, loading quickly and functioning smoothly across various devices and browsers. Interactive elements such as dropdown menus, search bars, and multimedia content enhance user engagement and interaction. Overall, I like Brevo very much for campaigning email marketing.
February 27, 2024
Nonprofit E-Mail Campaign
I am using Brevo in my ministry to send more professional-looking e-mail messages to members. I wanted to tailor the e-mail to each address and not send it anonymously--which isn't as professional. There are many applications out there but Brevo is very user-friendly for those who are newer to e-mail campaigns.
February 27, 2024
BREVO REVIEW
Score 7 out of 10
Vetted Review
Verified User
Brevo is a mature platform and has a very user-friendly interface. Their support system took some getting used to, but they're very reliable, and answered all my questions. I'm very pleased with them overall and I've seen a lot of other CRMs and ESPs who have problems because they're still new and trying to troubleshoot all the inevitable problems that come with this technology.
February 27, 2024
Very good alternative
Score 9 out of 10
Vetted Review
Verified User
Transactional emails (sign up, subscription status,...)
Some times we use it for campaigns. We need a simple but effective way to connect our database users with campaign lists without compromising our database. We love the way we can have different folders for each user and send specific campaigns or emails based on those properties.
We also like to track each user with notes, so if we have an special interaction, its interesting for us to take notes so we can give each user a more specialized attention.
Some times we use it for campaigns. We need a simple but effective way to connect our database users with campaign lists without compromising our database. We love the way we can have different folders for each user and send specific campaigns or emails based on those properties.
We also like to track each user with notes, so if we have an special interaction, its interesting for us to take notes so we can give each user a more specialized attention.
February 23, 2024
Brevo made me fall in love with email marketing
I use Brevo for our monthly newsletter to our various databases.
I am not a fan of email marketing in general but the user friendly face of Brevo has changed my opinion and now we email with joy!
I recommend Brevo for its outstanding add ons and features, meaning you have a full service impression of your email campaigns performance
I am not a fan of email marketing in general but the user friendly face of Brevo has changed my opinion and now we email with joy!
I recommend Brevo for its outstanding add ons and features, meaning you have a full service impression of your email campaigns performance
February 23, 2024
Brevo is a great time saver!
Score 10 out of 10
Vetted Review
Verified User
I use Brevo to send two newsletters a month to my client base. The system allows me to communicate efficiently with my customers and keeping them updated.
I like Brevo because it allows me to add images and links to my websites and other sources efficiently.
I like Brevo because it allows me to add images and links to my websites and other sources efficiently.