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Users of Brigade POS have found that the software addresses several key business problems, making it an ideal solution for their …
Overview
What is Brigade POS?
Brigade POS in St. Louis offers their point of sale system for restaurants specifically.
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What is Brigade POS?
Brigade POS in St. Louis offers their point of sale system for restaurants specifically.
Entry-level set up fee?
- No setup fee
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
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What is Alexandria POS?
Alexandria POS is a point-of-sale software solution with features such as easy to use interface and programming services.
What is Lightspeed Restaurant?
The Lightspeed Restaurant POS, from Lightspeed in Montreal, is a restaurant POS and management system designed to enable users to sync the user's menu with major food delivery apps, manage all orders and and reach new customers.
Product Details
- About
- Tech Details
What is Brigade POS?
Brigade POS Technical Details
| Operating Systems | Unspecified |
|---|---|
| Mobile Application | No |
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Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Business Problems Solved
- Pros
- Cons
Users of Brigade POS have found that the software addresses several key business problems, making it an ideal solution for their restaurant management needs. Firstly, Brigade POS offers a comprehensive tracking system that allows users to easily monitor important metrics such as comps and sales by server. This feature enables restaurants to identify top-performing individuals and make informed decisions regarding staffing and performance evaluations. Additionally, users appreciate the ability to quickly identify the highest and lowest selling items, allowing them to adjust their menu offerings and optimize profitability.
Another significant problem solved by Brigade POS is improved customer service and reduced labor expenses. Users have reported that the software streamlines their operations, enabling them to provide efficient and attentive service to their customers. The ease of use and intuitive interface of both the front-end and back-end systems significantly reduce training time for new servers and managers. Furthermore, Brigade POS's reliability is highly valued by users, as it eliminates potential disruptions during internet outages. This ensures that businesses can continue running smoothly without any interruptions or delays.
Moreover, Brigade POS stands out from other competing products in terms of customer service. Users consistently express appreciation for the friendly and genuinely helpful support provided by the Brigade POS team. This level of assistance is in stark contrast to negative experiences with other POS systems such as Aloha, where users have encountered difficulties with menu setup, unintuitive navigation, and poor customer service.
Overall, Brigade POS saves users valuable time and effort through its quick system setup, including menu configuration, coupled with prompt support whenever needed. These factors contribute to a smooth-running operation that ultimately enhances productivity and efficiency for restaurant owners and staff alike. Ultimately, by providing reliable performance, user-friendly interfaces, and exceptional customer support, Brigade POS has successfully addressed the wide range of business problems faced by its users.
Ease of Use: Several users have praised Brigade POS for its user-friendly and intuitive interface. Users with varying levels of experience in the food and beverage industry, including one with 10 years of experience, have found it easy to navigate and operate. New hires were able to learn the system within a couple of hours, highlighting its intuitive nature.
Reliability: Users have consistently mentioned that Brigade POS is a reliable system. They appreciate its stable performance and seamless operation, which allows them to effectively manage their business operations without any interruptions or downtime. This reliability has led to long-term customer satisfaction, as demonstrated by one user who has been using Brigade POS for 2 years and has no plans of switching to another POS system.
Outstanding Customer Service: The responsiveness and helpfulness of the Brigade POS team have left a positive impression on users. Customers appreciate the support they receive from the team whenever they encounter issues or require assistance. One user specifically mentioned receiving a custom report built specifically for their business, showcasing the team's commitment to meeting individual needs. Overall, this exceptional level of customer service contributes to a positive overall experience with Brigade POS.
Inconsistent Seat Number Changes: Some users have experienced issues with the system's ability to change seat numbers on already rang items.
Complicated Splitting of Checks: Several users have found it challenging to split checks in odd ways, indicating that the process can be cumbersome and confusing.
Lack of Pre-Authorization for Credit Cards: Users have noted that the software currently does not support pre-authorizing credit cards and handing them back to customers, which has caused some inconvenience.