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Bright Gauge is a business intelligence software offering from Bright Gauge.https://dudodiprj2sv7.cloudfront.net/product-logos/ZQ/9l/WZEBU4TQRTNB.pngWithout it we'd be lost in ConnectWise Manage reportsWe use BrightGauge all throughout our organization. We use datasets from Connectwise Manage, Connectwise Automate, IT Glue, Datto, and Customer Thermometer. We keep track of our Traction scorecards in BrightGauge's Goals. Our Service Delivery department provides dashboards and reports to our clients to deliver metrics about our ticket SLAs and much more. Our Sales team also uses this data to assist in QBRs. We are able to monitor our ticket inflows across multiple teams in near real-time so we can divert resources as needed. We're able to predict SLA bottlenecks before they happen. Each department manager receives a custom report every morning that allows them to manage exceptions, work through challenges from the day before, and predict issues that may arise.,It is a simple and powerful way to visualize data with no SQL experience necessary. The interfaces are largely drag-and-drop and it's easy to put together dashboards, gauges, internal reports, and external reports. BrightGauge's support team is the best I've ever encountered. Their response time is usually within an hour for all my requests, whether they be simple dataset field additions or large scale projects. Every support rep I have worked with has been friendly and beyond helpful. Their blog, webinars, and podcast are full of useful information about metrics, business practices, gauge suggestions, and more.,There are some minor UI features that are missing, particularly when it comes to organizing reports and gauges. The list screens could use more columns and sorting features. When creating complex, multi-layered gauges it is currently not possible to label each layer or rearrange the column order unless you clone, reformat, and delete existing layers. It tends to drop existing layer (column) names and formatting when adding or removing layers, and worse -- sometimes it incorrectly renames layers. The workaround is to keep track of your layers externally (I use Excel or OneNote) and leave the labeling and formatting for the very end. The only way to show trending is to use reports to take snapshots in time of the data you need. Goals can be used for this as well, but it could use much more in the way of tracking historical data.,10,9,2,ConnectWise Manage, ConnectWise Automate (formerly LabTech), IT GlueI can't live without itWe use BrightGauge for all our client reporting, internal reporting and dashboards. It allows us to combine data from 8 different sources into one very easy to read report that looks fantastic.,Manipulating data is very easy. Great user experience design Dashboards that rotate around the office is extremely helpful Client and internal reporting is a breeze and it automatically emails it on our behalf BG is very helpful when trying to understand how to get the visuals I want.,Datasets can be a bit tough to understand. It's helpful to have someone on staff that understands select statements,10,connectsmart,10,10
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Bright Gauge
7 Ratings
Score 9.1 out of 101
TRScore

Bright Gauge Reviews

Bright Gauge
7 Ratings
Score 9.1 out of 101
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Jennifer Henney profile photo
February 27, 2018

Bright Gauge Review: "Without it we'd be lost in ConnectWise Manage reports"

Score 10 out of 10
Vetted Review
Verified User
Review Source
We use BrightGauge all throughout our organization. We use datasets from ConnectWise Manage, ConnectWise Automate, IT Glue, Datto, and Customer Thermometer.

We keep track of our Traction scorecards in BrightGauge's Goals.

Our Service Delivery department provides dashboards and reports to our clients to deliver metrics about our ticket SLAs and much more. Our Sales team also uses this data to assist in QBRs. We are able to monitor our ticket inflows across multiple teams in near real-time so we can divert resources as needed. We're able to predict SLA bottlenecks before they happen.

Each department manager receives a custom report every morning that allows them to manage exceptions, work through challenges from the day before, and predict issues that may arise.
  • It is a simple and powerful way to visualize data with no SQL experience necessary. The interfaces are largely drag-and-drop and it's easy to put together dashboards, gauges, internal reports, and external reports.
  • BrightGauge's support team is the best I've ever encountered. Their response time is usually within an hour for all my requests, whether they be simple dataset field additions or large scale projects. Every support rep I have worked with has been friendly and beyond helpful.
  • Their blog, webinars, and podcast are full of useful information about metrics, business practices, gauge suggestions, and more.
  • There are some minor UI features that are missing, particularly when it comes to organizing reports and gauges. The list screens could use more columns and sorting features.
  • When creating complex, multi-layered gauges it is currently not possible to label each layer or rearrange the column order unless you clone, reformat, and delete existing layers. It tends to drop existing layer (column) names and formatting when adding or removing layers, and worse -- sometimes it incorrectly renames layers. The workaround is to keep track of your layers externally (I use Excel or OneNote) and leave the labeling and formatting for the very end.
  • The only way to show trending is to use reports to take snapshots in time of the data you need. Goals can be used for this as well, but it could use much more in the way of tracking historical data.
BrightGauge's dashboards are well suited for current, near-live data. We use them to motivate our teams throughout the office and manage the flow of each department's tickets.

There is currently not much in the way of trend analysis. You can set up reports to send on a regular basis, but you must manually take that data and plug it into something else like Excel to keep all the data in one place.
Read Jennifer Henney's full review
Karl Fulljames profile photo
August 30, 2016

Bright Gauge Review: "I can't live without it"

Score 10 out of 10
Vetted Review
Verified User
Review Source
We use BrightGauge for all our client reporting, internal reporting and dashboards. It allows us to combine data from 8 different sources into one very easy to read report that looks fantastic.
  • Manipulating data is very easy. Great user experience design
  • Dashboards that rotate around the office is extremely helpful
  • Client and internal reporting is a breeze and it automatically emails it on our behalf
  • BG is very helpful when trying to understand how to get the visuals I want.
  • Datasets can be a bit tough to understand. It's helpful to have someone on staff that understands select statements
If you are running a helpdesk, you need BG. Like a microwave, you won't know how you lived without it.
Read Karl Fulljames's full review

Feature Scorecard Summary

Pixel Perfect reports (1)
7
Customizable dashboards (2)
9.1
Report Formatting Templates (2)
8.1
Drill-down analysis (2)
9.1
Formatting capabilities (2)
9.1
Integration with R or other statistical packages (1)
10
Report sharing and collaboration (2)
8.1
Publish to Web (2)
10.0
Publish to PDF (2)
10.0
Report Delivery Scheduling (2)
10.0
Pre-built visualization formats (heatmaps, scatter plots etc.) (2)
7.0
Multi-User Support (named login) (2)
9.1
Role-Based Security Model (2)
7.2
Multiple Access Permission Levels (Create, Read, Delete) (2)
7.2
Responsive Design for Web Access (1)
10
Dashboard / Report / Visualization Interactivity on Mobile (1)
10

About Bright Gauge

Bright Gauge is a business intelligence software offering from Bright Gauge.