Great niche dashboarding tool and usable by all
BrightGauge was purchased as a solution for one particular department within our organization. There was a need to have a dashboard …
BrightGauge
BrightGauge
BrightGauge
Overview
What is BrightGauge?
BrightGauge is a BI tool from ConnectWise that puts essential information in one place, providing visibility for more informed decisions. The user can customize BrightGauge dashboards and sync other business tools in its BI dashboard software for ultimate visibility. Users...
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Popular Features
View all 27 features- Publish to PDF (9)9.494%
- Customizable dashboards (9)9.292%
- Drill-down analysis (9)8.383%
- Formatting capabilities (9)6.565%
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Pricing
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What is BrightGauge?
BrightGauge is a BI tool from ConnectWise that puts essential information in one place, providing visibility for more informed decisions. The user can customize BrightGauge dashboards and sync other business tools in its BI dashboard software for ultimate visibility. Users can also display data with…
Entry-level set up fee?
- No setup fee
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting / Integration Services
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Alternatives Pricing
What is Microsoft Power BI?
Microsoft Power BI is a visualization and data discovery tool from Microsoft. It allows users to convert data into visuals and graphics, visually explore and analyze data, collaborate on interactive dashboards and reports, and scale across their organization with built-in governance and security.
What is Domo?
Domo is a full self-service business intelligence software that combines several data analysis and reporting tools into one platform. It helps users connect to multiple data sources, create robust visual reports, manage their data, send messages in real-time, manage projects, and develop new apps.
Features
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Product Details
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- FAQs
What is BrightGauge?
BrightGauge is a BI tool from ConnectWise that puts essential information in one place, providing visibility for more informed decisions. The user can customize BrightGauge dashboards and sync other business tools in its BI dashboard software for ultimate visibility. Users can also display data with embeddable gauges on public sites.
BrightGauge Technical Details
| Operating Systems | Unspecified |
|---|---|
| Mobile Application | No |
Frequently Asked Questions
BrightGauge is a BI tool from ConnectWise that puts essential information in one place, providing visibility for more informed decisions. The user can customize BrightGauge dashboards and sync other business tools in its BI dashboard software for ultimate visibility. Users can also display data with embeddable gauges on public sites.
Reviewers rate REST API highest, with a score of 10.
The most common users of BrightGauge are from Small Businesses (1-50 employees).
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Reviews and Ratings
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April 27, 2021
Great niche dashboarding tool and usable by all
BrightGauge was purchased as a solution for one particular department within our organization. There was a need to have a dashboard display on a large tv within that department to show current metric. It was used to provide that dashboard as well as some other dashboards for specific managers within that department.
- Ease of use.
- Visualizations.
- Connecting to data.
- Ability to build a data model.
- Diversity of data.
- Ability to share dashboards.
April 22, 2021
Powerful Product if You Know SQL
At our company, we use BrightGauge across the entire organization for displays of personal and company-wide metrics. Individual metrics are displayed on user computers and company metrics are displayed on televisions in the office. We also use BrightGauge for some reporting, but primarily the product is used for gauges. This allows everyone to quickly and at a glace be aware of issues that need to be addressed without spending time reviewing other management tools.
- Gauges are intuitive.
- Design gauges has a small learning curve.
- Dashboards can be created and shared with users easily.
- Support quality has decreased since BrightGauge was acquired by Continuum then ConnectWise.
- It would be helpful to be able to change multiple similar gauges at one time, as opposed to individually.
- Reporting system could be improved. At the moment, I am not comfortable scheduling reports to be sent to customers.
We use BrightGauge to tie into our ConnectWise, LabTech/Automate and Customer Thermometer data sources to glean the important data we want to focus on. It has been immensely useful for our operations and helpful for us to keep track of key metrics and trends, and set goals around them. We've had fantastic success with their support team for customizations, and I can't imagine how we'd function how we do without Bright Gauge.
- Robust and flexible kinds of dashboards and gauges
- Great customer support that often leaves custom video recordings answering your question, showing you how to do what you're asking
- Good ability to tie into critical data sources for our company's operations
- They might be able to have some documentation on some of the more advanced tweaks you can make to gauges
- It could be useful if they added more dataset integrations, though it seems they've been heading in that direction
- Maybe a bit more ability to customize certain datasets more easily would be welcomed
December 15, 2020
Absolute game changer for an MSP - a must have tool!
BrightGauge is being used across our entire organization in all departments. BrightGauge has been a game changer in terms of accessing real-time data to manage clients, and make decisions on a pro-active rather than re-active basis. BrightGauge also shines a spotlight on any issues so they can immediately be addressed.
- Near real-time data in dashboards is a game changer for decision making
- Easy of setup of gauges, dashboards and reports makes the product versatile
- Automated scheduled reporting increases visibility and reduces workload.
- Modifying data sets to bring in custom fields requires an experienced SQL engineer
- Cost when bringing in lots of data sources can be prohibitive
- Limited ability to format gauges and reports
- Make MFA a requirement - this data is sensitive and giving the admin the ability to force MFA is a MUST!
February 27, 2020
BrightGauge has been a great tool for our company
We currently use BrightGauge to give us real-time technician & company stats, information, etc. BrightGauge lets us know if there are "stale" tickets so our Dispatch team can pinpoint which tickets they need to request updates on. It shows us how many tickets each of our technicians is assigned to work on for workflow. It shows us how many tickets each technician has resolved in the last week. Who the leaders are, who may need assistance, and who has fallen behind. We also use BrightGauge for project ticket tracking & to show us Dispatch Coordinator statistics as well. BrightGauge helps us pinpoint areas we need to focus on.
- Offers real-time statistics
- Gives the ability to create numerous different gauges
- Helps our management team identify possible areas of concerns
- Able to send out a weekly summary report
- Creating gauges can be time-consuming and difficult
- Sometimes the statistics/live feedback is lagging or behind
- We often have to fix gauges after a software update as they appear to be broken/no longer working
February 18, 2020
BrightGauge is good for reporting
BrightGauge is used to display analytics of our help desk and professional services teams. We also use BrightGauge to report on multiple different things for our customers. I have also used it to report on monthly metrics for our service desk team to assess monthly SLA and ticket completion.
- Versatile
- Clean
- Knowledge base
- Sync issues
August 27, 2019
A look into Bright Gauge
We are a managed service provider based in Indiana. We have a lot of data flowing into our company in the form of tickets, endpoint devices (switches, routers, computers, etc.) that we need to see. Bright Gauge has allowed us to quickly identify our profitability on contracts, time spent by technicians on tickets, we even have a gauge to help us track the number of Windows 7 machines we manage that need replaced/upgraded. Bright Gauge integrates with a lot of the systems we manage, Datto, Webroot, etc. which aide us in building really informative gauges.
- Displaying data in a friendly graphs
- Easy to implement and deploy
- Clean interface
- Needs to add more Data sources
- Ways to combine data sources
- Some gauges are rigid looking
February 27, 2018
Without it we'd be lost in ConnectWise Manage reports
We use BrightGauge all throughout our organization. We use datasets from ConnectWise Manage, ConnectWise Automate, IT Glue, Datto, and Customer Thermometer.
We keep track of our Traction scorecards in BrightGauge's Goals.
Our Service Delivery department provides dashboards and reports to our clients to deliver metrics about our ticket SLAs and much more. Our Sales team also uses this data to assist in QBRs. We are able to monitor our ticket inflows across multiple teams in near real-time so we can divert resources as needed. We're able to predict SLA bottlenecks before they happen.
Each department manager receives a custom report every morning that allows them to manage exceptions, work through challenges from the day before, and predict issues that may arise.
We keep track of our Traction scorecards in BrightGauge's Goals.
Our Service Delivery department provides dashboards and reports to our clients to deliver metrics about our ticket SLAs and much more. Our Sales team also uses this data to assist in QBRs. We are able to monitor our ticket inflows across multiple teams in near real-time so we can divert resources as needed. We're able to predict SLA bottlenecks before they happen.
Each department manager receives a custom report every morning that allows them to manage exceptions, work through challenges from the day before, and predict issues that may arise.
- It is a simple and powerful way to visualize data with no SQL experience necessary. The interfaces are largely drag-and-drop and it's easy to put together dashboards, gauges, internal reports, and external reports.
- BrightGauge's support team is the best I've ever encountered. Their response time is usually within an hour for all my requests, whether they be simple dataset field additions or large scale projects. Every support rep I have worked with has been friendly and beyond helpful.
- Their blog, webinars, and podcast are full of useful information about metrics, business practices, gauge suggestions, and more.
- There are some minor UI features that are missing, particularly when it comes to organizing reports and gauges. The list screens could use more columns and sorting features.
- When creating complex, multi-layered gauges it is currently not possible to label each layer or rearrange the column order unless you clone, reformat, and delete existing layers. It tends to drop existing layer (column) names and formatting when adding or removing layers, and worse -- sometimes it incorrectly renames layers. The workaround is to keep track of your layers externally (I use Excel or OneNote) and leave the labeling and formatting for the very end.
- The only way to show trending is to use reports to take snapshots in time of the data you need. Goals can be used for this as well, but it could use much more in the way of tracking historical data.
August 30, 2016
I can't live without it
We use BrightGauge for all our client reporting, internal reporting and dashboards. It allows us to combine data from 8 different sources into one very easy to read report that looks fantastic.
- Manipulating data is very easy. Great user experience design
- Dashboards that rotate around the office is extremely helpful
- Client and internal reporting is a breeze and it automatically emails it on our behalf
- BG is very helpful when trying to understand how to get the visuals I want.
- Datasets can be a bit tough to understand. It's helpful to have someone on staff that understands select statements