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    About Bright Pattern

    Bright Pattern is a cloud contact center software which aims to help businesses to simplify multichannel service.

    Bright Pattern’s solution features enterprise-grade architecture that offers non-disruptive maintenance with on the fly upgrades and scales from 5 to 10,000 concurrent agents with a measured 99.99% uptime. Bright Pattern’s out-of-the-box CRM integrations are designed to increase agent productivity with integrated UI, click to call, screen pop, and activity history, automatically saved with the ticket.


    Bright Pattern is focused on usability, with a new intuitive desktop for managing omnichannel experiences, a unified interface to set-up and modify workflows, and a monitoring, reporting, and quality management for and across all channels.
    Categories:  Contact Center

    Bright Pattern Features

    Has featureACD and Skills Based Routing
    Has featureIVR and Speech Recognition
    Has featureCTI
    Has featurePackaged CRM Integrations - Salesforce, Zendesk, and Oracle/Rightnow
    Has featurePreview, Power, and Predictive Dialer
    Has featureInbound Call Center
    Has featureMultichannel/Omnichannel Contact Center
    Has featureRecording and Quality Management
    Has featureReporting & Analytics
    Has featureLive chat and messaging
    Has featureMobile Customer Care
    Has featureUnified Agent Desktop
    Has featureKnowledge Base
    Has featureAgent scripting

    Bright Pattern Screenshots

    Bright Pattern Integrations

    Bright Pattern Competitors

    Pricing

    • Has featureFree Trial Available?Yes
    • Does not have featureFree or Freemium Version Available?No
    • Has featurePremium Consulting/Integration Services Available?Yes
    • Entry-level set up fee?No
    EditionPricing DetailsTerms
    Voice Select$70Monthly
    Professional$100Monthly
    Premium$140Monthly
    EnterpriseCall for InfoMonthly

    One-time set-up fee includes 45 hours of services for workflow implementation and training: Discovery and Design Workshop; Configuration and Customization to customer requirements; Testing and Evaluation; Agent and Supervisor Training; Administration Mentoring & Knowledge Transfer

    Bright Pattern Customer Size Distribution

    Consumers
    0%
    Small Businesses (1-50 employees)
    40%
    Mid-Size Companies (51-500 employees)
    30%
    Enterprises (> 500 employees)
    30%

    Bright Pattern Support Options

     Free Version
    Phone
    Live Chat
    Email
    Forum/Community
    FAQ/Knowledgebase
    Social Media
    Video Tutorials / Webinar

    Bright Pattern Technical Details

    Deployment Types:SaaS
    Operating Systems: Unspecified
    Mobile Application:No
    Supported Countries:United States, Japan, Germany, Russia, Mexico, Holland, Turkey
    Supported Languages: English, Japanese, German, Russian, Spanish