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About Bright Pattern
Bright Pattern is a cloud contact center software which aims to help businesses to simplify multichannel service.
Bright Pattern’s solution features enterprise-grade architecture that offers non-disruptive maintenance with on the fly upgrades and scales from 5 to 10,000 concurrent agents with a measured 99.99% uptime. Bright Pattern’s out-of-the-box CRM integrations are designed to increase agent productivity with integrated UI, click to call, screen pop, and activity history, automatically saved with the ticket.
Bright Pattern is focused on usability, with a new intuitive desktop for managing omnichannel experiences, a unified interface to set-up and modify workflows, and a monitoring, reporting, and quality management for and across all channels.
Categories: Contact Center
Bright Pattern Screenshots
Bright Pattern Integrations
Bright Pattern Competitors
- Has featureFree Trial Available?Yes
- Does not have featureFree or Freemium Version Available?No
- Has featurePremium Consulting/Integration Services Available?Yes
- Entry-level set up fee?No
|Enterprise||Call for Info||Monthly|
One-time set-up fee includes 45 hours of services for workflow implementation and training: Discovery and Design Workshop; Configuration and Customization to customer requirements; Testing and Evaluation; Agent and Supervisor Training; Administration Mentoring & Knowledge Transfer
Bright Pattern Customer Size Distribution
|Small Businesses (1-50 employees)||40%|
|Mid-Size Companies (51-500 employees)||30%|
|Enterprises (> 500 employees)||30%|
Bright Pattern Support Options
|Video Tutorials / Webinar|
Bright Pattern Technical Details
|Supported Countries:||United States, Japan, Germany, Russia, Mexico, Holland, Turkey|
|Supported Languages:||English, Japanese, German, Russian, Spanish|