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Bright Pattern
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Bright Pattern Reviews

Bright Pattern
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          About Bright Pattern

          Bright Pattern is a cloud contact center software which aims to help businesses to simplify multichannel service.

          Bright Pattern’s solution features enterprise-grade architecture that offers non-disruptive maintenance with on the fly upgrades and scales from 5 to 10,000 concurrent agents with a measured 99.99% uptime. Bright Pattern’s out-of-the-box CRM integrations are designed to increase agent productivity with integrated UI, click to call, screen pop, and activity history, automatically saved with the ticket.


          Bright Pattern is focused on usability, with a new intuitive desktop for managing omnichannel experiences, a unified interface to set-up and modify workflows, and a monitoring, reporting, and quality management for and across all channels.
          Categories:  Contact Center

          Bright Pattern Features

          Has featureACD and Skills Based Routing
          Has featureIVR and Speech Recognition
          Has featureCTI
          Has featurePackaged CRM Integrations - Salesforce, Zendesk, and Oracle/Rightnow
          Has featurePreview, Power, and Predictive Dialer
          Has featureInbound Call Center
          Has featureMultichannel/Omnichannel Contact Center
          Has featureRecording and Quality Management
          Has featureReporting & Analytics
          Has featureLive chat and messaging
          Has featureMobile Customer Care
          Has featureUnified Agent Desktop
          Has featureKnowledge Base
          Has featureAgent scripting

          Bright Pattern Screenshots

          Bright Pattern Integrations

          Bright Pattern Competitors

          Pricing

          Has featureFree Trial Available?Yes
          Does not have featureFree or Freemium Version Available?No
          Has featurePremium Consulting/Integration Services Available?Yes
          Entry-level set up fee?No
          EditionPricing DetailsTerms
          Voice Select$70Monthly
          Professional$100Monthly
          Premium$140Monthly
          EnterpriseCall for InfoMonthly

          One-time set-up fee includes 45 hours of services for workflow implementation and training: Discovery and Design Workshop; Configuration and Customization to customer requirements; Testing and Evaluation; Agent and Supervisor Training; Administration Mentoring & Knowledge Transfer

          Bright Pattern Customer Size Distribution

          Consumers
          0%
          Small Businesses (1-50 employees)
          40%
          Mid-Size Companies (51-500 employees)
          30%
          Enterprises (> 500 employees)
          30%

          Bright Pattern Support Options

           Free Version
          Phone
          Live Chat
          Email
          Forum/Community
          FAQ/Knowledgebase
          Social Media
          Video Tutorials / Webinar

          Bright Pattern Technical Details

          Deployment Types:SaaS
          Operating Systems: Unspecified
          Mobile Application:No
          Supported Countries:United States, Japan, Germany, Russia, Mexico, Holland, Turkey
          Supported Languages: English, Japanese, German, Russian, Spanish