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Bright Pattern Reviews

Bright Pattern
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About Bright Pattern

Bright Pattern is a cloud contact center software which aims to help businesses to simplify multichannel service.

Bright Pattern’s solution features enterprise-grade architecture that offers non-disruptive maintenance with on the fly upgrades and scales from 5 to 10,000 concurrent agents with a measured 99.99% uptime. Bright Pattern’s out-of-the-box CRM integrations are designed to increase agent productivity with integrated UI, click to call, screen pop, and activity history, automatically saved with the ticket.


Bright Pattern is focused on usability, with a new intuitive desktop for managing omnichannel experiences, a unified interface to set-up and modify workflows, and a monitoring, reporting, and quality management for and across all channels.
Categories:  Contact Center

Bright Pattern Features

Has featureACD and Skills Based Routing
Has featureIVR and Speech Recognition
Has featureCTI
Has featurePackaged CRM Integrations - Salesforce, Zendesk, and Oracle/Rightnow
Has featurePreview, Power, and Predictive Dialer
Has featureInbound Call Center
Has featureMultichannel/Omnichannel Contact Center
Has featureRecording and Quality Management
Has featureReporting & Analytics
Has featureLive chat and messaging
Has featureMobile Customer Care
Has featureUnified Agent Desktop
Has featureKnowledge Base
Has featureAgent scripting

Bright Pattern Screenshots

Bright Pattern Integrations

Bright Pattern Competitors

Pricing

Has featureFree Trial Available?Yes
Does not have featureFree or Freemium Version Available?No
Has featurePremium Consulting/Integration Services Available?Yes
Entry-level set up fee?No
EditionPricing DetailsTerms
Voice Select$70Monthly
Professional$100Monthly
Premium$140Monthly
EnterpriseCall for InfoMonthly

One-time set-up fee includes 45 hours of services for workflow implementation and training: Discovery and Design Workshop; Configuration and Customization to customer requirements; Testing and Evaluation; Agent and Supervisor Training; Administration Mentoring & Knowledge Transfer

Bright Pattern Customer Size Distribution

Consumers
0%
Small Businesses (1-50 employees)
40%
Mid-Size Companies (51-500 employees)
30%
Enterprises (> 500 employees)
30%

Bright Pattern Support Options

 Free Version
Phone
Live Chat
Email
Forum/Community
FAQ/Knowledgebase
Social Media
Video Tutorials / Webinar

Bright Pattern Technical Details

Deployment Types:SaaS
Operating Systems: Unspecified
Mobile Application:No
Supported Countries:United States, Japan, Germany, Russia, Mexico, Holland, Turkey
Supported Languages: English, Japanese, German, Russian, Spanish