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    About Bright Pattern

    Bright Pattern provides an AI-powered omnichannel contact center software for midsize and enterprise companies. With the purpose of making customer service brighter, easier, and faster than ever before, Bright Pattern offers their omnichannel cloud platform with embedded AI that can be deployed without costly professional services. Bright Pattern aims to allow companies to offer an effortless and personal customer experience across channels like voice, text, chat, email, video, messengers, and bots. Bright Pattern also allows companies to measure and act on every interaction on every channel via embedded AI omnichannel quality management.

    The company was founded by a team of industry veterans, who deliver what they describe as an architecture for the future with an advanced cloud-first approach. Bright Pattern’s cloud contact center solution is used globally in over 26 countries and 12 languages.

    Categories:  Contact Center

    Bright Pattern Features

    Contact Center Software Features
    Has featureAgent dashboard
    Has featureValidate callers
    Has featureOutbound response
    Has featureCall forwarding
    Has featureClick-to-call (CTC)
    Has featureWarm transfer
    Has featurePredictive dialing
    Has featureInteractive voice response
    Has featureREST APIs
    Has featureCall scripts
    Has featureCall tracking
    Has featureMultichannel integration
    Has featureCRM software integration
    Has featureAutomatic speech recognition (ASR)
    Has featureNatural language processing for IVR
    Has featureCommunications forecasting
    Workforce Optimization (WFO) Features
    Has featureInbound call routing
    Has featureOmnichannel inbound routing
    Has featureRecording
    Has featureQuality management
    Has featureCall analytics
    Has featureHistorical reporting
    Has featureLive reporting
    Has featureCustomer surveys
    Has featureCustomer interaction analytics
    Omnichannel support Features
    Has featureEmail
    Has featureVoice (phone)
    Has featureVoIP
    Has featureSMS/Text
    Has featureVideo channel
    Has featureLive chat channel
    Has featureCo-browse
    Has featureScreen-share
    Has featureSocial media channels
    Has featureMobile applications
    Predictive Analytics Features
    Has featureIntelligent call routing
    Has featureChatbots
    Has featureAI assistance for live agents
    Additional Features
    Has featureACD and Skills Based Routing
    Has featureIVR and Speech Recognition
    Has featureCTI
    Has featurePackaged CRM Integrations - Salesforce, Zendesk, and Oracle/Rightnow
    Has featurePreview, Power, and Predictive Dialer
    Has featureInbound Call Center
    Has featureMultichannel/Omnichannel Contact Center
    Has featureRecording and Quality Management
    Has featureReporting & Analytics
    Has featureLive chat and messaging
    Has featureMobile Customer Care
    Has featureUnified Agent Desktop
    Has featureKnowledge Base
    Has featureAgent scripting

    Bright Pattern Screenshots

    Bright Pattern Integrations

    Bright Pattern Competitors

    Pricing

    • Has featureFree Trial Available?Yes
    • Does not have featureFree or Freemium Version Available?No
    • Has featurePremium Consulting/Integration Services Available?Yes
    • Entry-level set up fee?No
    EditionPricing DetailsTerms
    Voice Select$70Monthly
    Professional$100Monthly
    Premium$140Monthly
    EnterpriseCall for InfoMonthly

    One-time set-up fee includes 45 hours of services for workflow implementation and training: Discovery and Design Workshop; Configuration and Customization to customer requirements; Testing and Evaluation; Agent and Supervisor Training; Administration Mentoring & Knowledge Transfer

    Bright Pattern Customer Size Distribution

    Consumers
    0%
    Small Businesses (1-50 employees)
    25%
    Mid-Size Companies (51-500 employees)
    35%
    Enterprises (> 500 employees)
    40%

    Bright Pattern Support Options

     Free Version
    Phone
    Live Chat
    Email
    Forum/Community
    FAQ/Knowledgebase
    Social Media
    Video Tutorials / Webinar

    Bright Pattern Technical Details

    Deployment Types:SaaS
    Operating Systems: Unspecified
    Mobile Application:Apple iOS, Android
    Supported Countries:United States, Japan, Germany, Russia, Mexico, Holland, Turkey
    Supported Languages: English, Japanese, German, Russian, Spanish