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Bright Pattern is a cloud contact center software which aims to help businesses to simplify multichannel service.
Bright Pattern’s solution features enterprise-grade architecture that offers non-disruptive maintenance with on the fly upgrades and scales from 5 to 10,000 concurrent agents with a measured 99.99% uptime. Bright Pattern’s out-of-the-box CRM integrations are designed to increase agent productivity with integrated UI, click to call, screen pop, and activity history, automatically saved with the ticket.
|Enterprise||Call for Info||Monthly|
One-time set-up fee includes 45 hours of services for workflow implementation and training: Discovery and Design Workshop; Configuration and Customization to customer requirements; Testing and Evaluation; Agent and Supervisor Training; Administration Mentoring & Knowledge Transfer
|Small Businesses (1-50 employees)||40%|
|Mid-Size Companies (51-500 employees)||30%|
|Enterprises (> 500 employees)||30%|
|Video Tutorials / Webinar|
|Supported Countries:||United States, Japan, Germany, Russia, Mexico, Holland, Turkey|
|Supported Languages:||English, Japanese, German, Russian, Spanish|