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Bright Pattern Contact Center

Bright Pattern Contact Center

Overview

What is Bright Pattern Contact Center?

Bright Pattern provides an AI-powered omnichannel contact center software. With the purpose of making customer service, sales, and marketing brighter and faster, Bright Pattern offers an advanced omnichannel cloud platform with embedded AI. Bright Pattern’s platform can be used on…

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Recent Reviews

Easy and Amazing Platform

10 out of 10
October 02, 2023
Bright Pattern Contact Center is a very good platform for internal communication and to receive inbound calls from customers.
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Popular Features

View all 22 features
  • Warm transfer (27)
    9.7
    97%
  • Recording (26)
    9.7
    97%
  • Agent dashboard (26)
    9.7
    97%
  • Historical reporting (26)
    9.4
    94%

Reviewer Pros & Cons

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Pricing

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Voice Select

$70

Cloud
Monthly

Professional

$100

Cloud
Monthly

Premium

$140

Cloud
Monthly

Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visithttp://www.brightpattern.com/prices

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services
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Product Demos

Bright Pattern Contact Center Retail Demo

YouTube
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Features

Contact Center Software

Contact center software allows companies to manage inbound and outbound customer communications across a range of channels at scale, and may or may not include call reporting analytics. These channels can include voice (phone), email, fax, VoIP, webchat, video chat, and social media platforms.

9.8
Avg 8.3

Workforce Optimization (WFO)

Tools that allow managers or team leaders to evaluate and track agent performance.

9.4
Avg 8.3
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Product Details

What is Bright Pattern Contact Center?

Bright Pattern provides an AI-powered omnichannel contact center software. With the purpose of making customer service, sales, and marketing brighter and faster, Bright Pattern offers an advanced omnichannel cloud platform with embedded AI. Bright Pattern’s platform can be used on all digital channels like voice, text, chat, email, video, messengers, and bots. Bright Pattern also provides native omnichannel quality management, allowing companies to measure every interaction on every channel. The company was founded by a team of industry veterans of contact center solutions and are now aim to deliver an architecture for the future with an advanced cloud-first approach. Bright Pattern’s cloud contact center solution boasts users globally in over 26 countries.

Bright Pattern Contact Center Features

Contact Center Software Features

  • Supported: Agent dashboard
  • Supported: Validate callers
  • Supported: Outbound response
  • Supported: Call forwarding
  • Supported: Click-to-call (CTC)
  • Supported: Warm transfer
  • Supported: Predictive dialing
  • Supported: Interactive voice response
  • Supported: REST APIs
  • Supported: Call scripts
  • Supported: Call tracking
  • Supported: Multichannel integration
  • Supported: CRM software integration
  • Supported: Automatic speech recognition (ASR)
  • Supported: Natural language processing for IVR
  • Supported: Communications forecasting

Workforce Optimization (WFO) Features

  • Supported: Inbound call routing
  • Supported: Omnichannel inbound routing
  • Supported: Recording
  • Supported: Quality management
  • Supported: Call analytics
  • Supported: Historical reporting
  • Supported: Live reporting
  • Supported: Customer surveys
  • Supported: Customer interaction analytics

Omnichannel support Features

  • Supported: Email
  • Supported: Voice (phone)
  • Supported: VoIP
  • Supported: SMS/Text
  • Supported: Video channel
  • Supported: Live chat channel
  • Supported: Co-browse
  • Supported: Screen-share
  • Supported: Social media channels
  • Supported: Mobile applications

Predictive Analytics Features

  • Supported: Intelligent call routing
  • Supported: Chatbots
  • Supported: AI assistance for live agents

Additional Features

  • Supported: ACD and Skills Based Routing
  • Supported: IVR and Speech Recognition
  • Supported: CTI
  • Supported: Packaged CRM Integrations - Salesforce, Zendesk, and Oracle/Rightnow
  • Supported: Preview, Power, and Predictive Dialer
  • Supported: Inbound Call Center
  • Supported: Multichannel/Omnichannel Contact Center
  • Supported: Recording and Quality Management
  • Supported: Reporting & Analytics
  • Supported: Live chat and messaging
  • Supported: Mobile Customer Care
  • Supported: Unified Agent Desktop
  • Supported: Knowledge Base
  • Supported: Agent scripting

Bright Pattern Contact Center Screenshots

Screenshot of Screenshot of Screenshot of

Bright Pattern Contact Center Videos

Michael McCloskey, CEO at Bright Pattern, talks about the opportunities for service providers to combine Unified Communications and Contact Center technology.
CEO Michael McCloskey discusses how Bright Pattern leverages AI to improve CX: self-service, transcription, teleprompter functionality, supervisor alert, intent analysis, quality management, WFM, and skills-based routing.
Bright Pattern Mobile for the Customer Experience - Frost & Sullivan Solutions Spotlight
Why companies choose Bright Pattern

Bright Pattern Contact Center Competitors

Bright Pattern Contact Center Technical Details

Deployment TypesOn-premise, Software as a Service (SaaS), Cloud, or Web-Based
Operating SystemsWindows, Linux, Mac
Mobile ApplicationApple iOS, Android
Supported CountriesUnited States, Canada, Central America, Caribbean, Belgium, Netherlands, Ireland, UK, Spain, Italy, Estonia, China, Singapore, Japan, Germany, Norway, Russia, Mexico, Holland, Turkey, South Africa, Malaysia, Australia, New Zealand,
Supported LanguagesEnglish (US), English (NZ), Chinese, Dutch, French (Canada), French (France), German, Italian, Japanese, Portuguese (Brazil), Russian, Spanish (Mexico), Spanish (Puerto Rico), Turkish

Bright Pattern Contact Center Downloadables

Frequently Asked Questions

Five9, NICE CXone, and Genesys Cloud CX are common alternatives for Bright Pattern Contact Center.

Reviewers rate Click-to-call (CTC) and REST APIs highest, with a score of 10.

The most common users of Bright Pattern Contact Center are from Mid-sized Companies (51-1,000 employees).

Bright Pattern Contact Center Customer Size Distribution

Consumers0%
Small Businesses (1-50 employees)25%
Mid-Size Companies (51-500 employees)35%
Enterprises (more than 500 employees)40%
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Comparisons

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Reviews and Ratings

(38)

Attribute Ratings

Reviews

(1-11 of 11)
Companies can't remove reviews or game the system. Here's why
Score 10 out of 10
Vetted Review
ResellerIncentivized
Alvaria CXP Pro (formerly Aspect CXP Pro), IBM Watson Assistant, IBM Watson Speech to Text, IBM Watson Text to Speech, Genesys Cloud CX (formerly Genesys Cloud), Genesys PureConnect, Amazon API Gateway, AWS Lambda, IBM Cloud Functions, Five9
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