Brightpearl Reviews

Our company is broadly divided into 4 departments and Brightpearl (BP) is used by all of these to perform their tasks as detailed below:

• As a database of suppliers and products are on BP, purchase orders are prepared and emailed to suppliers by the purchasing department based in London, who also do inventory management on BP.

• Goods are GRN'd on receipt by the warehouse team based in Norfolk. They pick and pack orders from BP once processed.
• Customer service (CS) department is based abroad and processes orders from multiple sales channels like Ebay and Amazon (fully integrated), wholesale, web site and phone orders. CS also deals with post and pre-sales issues as BP has a full time line and customers database.
  
• Accounts department reconciles payments, manages credit control, prepares accounts and VAT returns.
• Finally the management team has access to all the above activities via various report to keep control and evaluate performances of the entire team.

Brightpearl is primarily being used for its inventory capabilities. The sales invoicing and other accounting functions, along with the multiple currency facilities makes this software a comprehensive package - only limited by the lack of payroll processing.

Importing bank transactions via CSV files is very easy, making the reconciliation process relatively simple; the only issue we have experienced is that of making corrections or adjustments on sales invoices - being a double entry accounting system makes this more complicated than other accounting software that I have used.

Having said that though, Brightpearl have provided the best support service that I have experienced in a software provider, to help with any corrections.

Brightpearl has revolutionised how we generate quotes, place orders and invoice within MJ Visual. The quotation procedure is now straightforward with minimal effort. Invoicing is also very straightforward too. No guesswork is needed now as all the "special" pricing information is on the system and you don't have to rely on one experienced individual any more. You have accurate pricing, simple templates, easy to operate software, significant savings in time and customers surprised at the turnaround time of a quotation. It has had the added benefit of making our employees understand our business better and become more involved in it too.

At Spikeball Inc., we use Brightpearl in our operations department, as a the go-between for our online sales systems and our shipping and fulfillment systems. It also serves as an inventory and accounting tool, and is used by roughly half of our employees. Brightpearl helps us to bridge the gap between several systems and keep track of numerous sales and SKUs in a simple and intuitive way.

The entire organization uses it - accounting department, sales department, lab, and shipping department. Orders are entered and then they are sent to the lab for production, once completed they go to the shipping department and the products are shipped to customers. Then the accounting department reconciles when payment is made by the customers.

We use Brightpearl as our ERP system to manage our multiple online brands. We find the system is comprehensive and efficient and there is usually minimal downtime. Our whole business is built on the back of Brightpearl as the supporting system and it copes with our demands with ease. While every system can be improved, Brightpearl seems to be continually striving for improvement and deals with any issues swiftly and efficiently.

We use Shopify for our back-end inventory solution and integrate with Shopify for web sales and Shipstation for shipping.
It used by one department that needs it the most. We were going to manage all department merchandise inventory with one system, but there have been serious issues with Brightpearl for us, and the way that Sales assured us would work for us did not turn out to be true, so we halted our org-wide implementation.

At CGPhones there are at least 15 employees who use Brightpearl. I personally use Brightpearl to process returns. I search the name of the customer in sales, then I find their order number and open the order. I then check off the purchases that the customer is returning and clone them to sales credits. Then I check the cost to make sure it's correct, save it, credit the customer and accept the product back into inventory. Sometimes I may start a new line and accept the product back into PTG so that it can be checked and repaired before being placed back into active inventory. I also use it to look up contact information for customers; either addresses if I need to request a prepaid shipping label from the shipping department or the phone number and email if I need to send contact info to one of our wholesale representatives or email a customer myself. I also use it to allocate products for an order when someone sends back a return and wants a replacement. The sales department uses it to allocate products for large orders. The inventory department uses it to accept in the inventory. In addition, it is connected to our eBay account so that when a customer places an order, the product is automatically allocated under their name with their contact info. The issues that we have with brightpearl are that it doesn't always save the bin number or cost when we are changing the information for a product. It doesn't always allocate products which means sometimes we oversell. And if you try to search for a name and it is slightly misspelled or you need to include a middle name, you receive no results. One of the major issues we have is that we can't find a way to figure out how much credit a wholesale customer currently has in their account. Those are all of the current issues I can think of that would helpful if they were addressed.

Brightpearl is being used across the entire company. We use it to process our online orders, in store orders, phone orders, and manage our inventory. We don't currently use the accounting modules, but we do use the reports it generates to do our own accounting with it. Brightpearl solves the problem of tracking orders from multiple platforms. It does it all in one spot and makes keeping track of orders much easier. In particular, it really has helped us gain better control of our Amazon orders. We've cut down the time spent on Seller Central orders by over 50%.

We use Brightpearl for bookkeeping, analysis, and monthly reporting for the entire business. We use reports to assess sales and margin data by product and product category. Also we use the system to compare to budgeted and prior year financial and other metrics. We typically export reports into Microsoft Excel and then manipulate and format the data further in the MS Office suite.

Used as a business wide ERP. Worst ERP I have used. It is difficult to perform stock transfers. Cost of stock not valued properly. Orders on hand not showing correctly. Difficult to upload orders.

It is being used across the whole business by all staff members as it prevents double selling in different online and e-pos channels as well as for managing inventory, and doing all the behind the scenes accounting.

We use BrightPearl as our main CRM/Accounting package.
Our sales team uses it to sell and our warehouse team uses it to manage stock and pick/pack.
We use Brightpearl to 110% of its abilities.

We currently use Brightpearl for marketing, sales, manufacturing, purchasing, inventory management and shipping. It is widely used across our whole organization as a daily tool to complete all necessary tasks to generate new customers and sales. From start to finish of an order process Birghtpearl does a very efficient job of delivering a quote made by sales team member into an order produced by a client services representative. Those orders are then given to the production or warehouse team to be produced or shipped out if the product is already on hand. The strengths I see in Brightpearl is the seamless transition from stage to stage in the order process. Being able to pick and allocate material from on hand stock, and then have the remaining material either set on back order or purchased for creation from Vendor as a drop shipment is something that is very helpful. We do see sometimes that on the inventory side of things not being able to edit quantities into fractional amounts is something that is a negative, as we have a lot bulk material that is measured in weights.

Brightpearl is used by our whole organization, and manages inventory, purchase orders, sales, profit analysis, costs of goods, FIFO price accuracy, and landed costs. It assigns a price to each product, which follows it through its life cycle, from purchase, to transfer, to draft, to sale price. It helps us know the exact value of all of our products in all of our physical warehouses.

Leader Stores is a true multichannel retailer, selling on three Visualsoft web stores, a showroom in Hartlepool and via eBay and Amazon marketplaces. With an enormous range of stock covering 92 brands, all ranging from traditional to contemporary designs. Leader Stores is known for helping their customers turn a house into a home, at unbeatable prices. Leader Stores have created three different web stores to reflect the array of products it offers online. To manage multiple websites that attract thousands of visitors daily and thousands of orders monthly, Leader needed to partner with a retail management software company and decided to go with Brightpearl.

It allows us to combine various business functions in order to reduce time in the administration of our customers' orders, stock management, accounting and relationship management. With it being cloud based, it allows us to use it wherever/whenever. The system provides an easy user interface and an accurate audit trail of historic events.

Brightpearl is the hub of our business sitting at the centre of our store, website and warehousing.

Cloud Distribution is a networking and security distribution business selling solutions to partners, resellers and service providers. We use Brightpearl to manage stock, multi-currency, invoicing and other accounting functions. Our sales force also uses Brightpearl to provide quotations to our clients. The real benefit we find from using the system is the simplicity of sending and tracking quotations and pipeline.

We use BP for ordering and accounting in our business.
Our software program communicates with BP to input our skus and the buyers create POs. The warehouse then checks the items we receive into the POs and our accounting team reconciles the POs in BP.

Our company has four full-time users of Brightpearl on a daily basis. It is used for sales, CRM, inventory management and accounting. Brightpearl allows us to run our business smoothly and have all of our records in one place.

It is used for all of our sales channels to manage inventory, sales, and customer service. We have it integrated with Shopify, Amazon, eBay, and ShipStation.

We are a product design company that designs and manufactures kitchen and tabletop products. Brightpearl is central to our business. Our inventory/pricelists/customer information are all wonderfully connected in a system that is easy to use and gives a clarity to all aspects required to run an efficient business. Its connectivity to other software around the business (Shopify/Amazon etc.) increases its reach and the ability to do more with less!

I use Brightpearl in conjunction with our clients to bridge the gap between [their] eCommerce site and Brightpearl through the Brightpearl API. The client uses it to manage all stock and products between the different routes to market, eBay, Amazon, the web and in store. The Brightpearl system addresses the issue of ease of use and interconnectivity providing a more seamless experience for all employees.

Cutlasercut uses Brightpearl across the entire organisation for generating quotes, invoices and job notes. Along with storing all client details / CRM and generating reporting metrics including P+L, sales and tax reports, including VAT. Our entire business relies upon it. We are a laser cutting and engraving business that does a lot of custom work, so deal with a large number of clients and transactions for the size of our business.