Brightpearl Reviews

282 Ratings
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June 24, 2019
Anonymous | TrustRadius Reviewer
Score 8 out of 10
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We use Brightpearl across our company for POS, purchasing, customer service, and order and customer management. We use Brightpearl to manage our warehouse inventory and to create barcodes and purchase orders. Additionally, we use Brightpearl to for our Point of Sale (POS) system, for our phone orders and general order management system from all incoming sales channels. Brightpearl is essentially the hub or brain of our operations. It is helpful in managing our incoming product orders, creating new purchase orders and managing outgoing customer orders.
  • Product Management: Brightpearl keeps track of our inventory from the purchase order to the outgoing order, to the customer.
  • Customer Orders: Brightpearl can auto-fulfill your incoming orders from different sales channels so the orders can be picked and packed.
  • Vendors: Brightpearl is very useful in managing your vendors and creating purchase orders.
  • Product Variants: If you sell similar products in a group and each product has its own size, color, etc. once you create the variant it can only be edited via spreadsheet import which is not the easiest solution for most people.
  • Sales Channels: There is room for improvement on the connectors to Big Commerce, eBay, etc. for more features and options. Also, Brightpearl needs to add a connector for Etsy.
  • Cross-browser compatibility: We have had various issues with Brightpearl and Google Chrome, which maybe Chrome related, but Brightpearl reply is typically and only "try another browser" which is not always possible if we are using Chrome only browser-related extensions.
Brightpearl is well suited for product and order management. You can create your own product SKUs or use Brightpearl product IDs for barcodes and the SKU will follow the product within Brightpearl making it good for tracking inventory levels, purchase orders, customer orders, fulfillment, etc. Brightpearl needs some more development on its integration with other software, including sales channels like Big Commerce, Amazon, eBay, etc. to add more features and options for the mapping between the connected sites.
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January 23, 2019
Ariana Medina | TrustRadius Reviewer
Score 8 out of 10
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Brightpearl is used by the whole organization. It has helped maintain organization and keeps all records in one place. It can be accessed anywhere and it is extremely user-friendly. It helped extensively with inventory control and invoicing. It also offers a great report system.
  • Great way to organize everything in one location.
  • Offers a good report system.
  • Easily accessible.
  • Customer support is confusing.
  • Not much public knowledge about the software.
  • Takes awhile to train employees.
Brightpearl is well suited for all small and large businesses. It helps with organization and with placing information all on one platform for easy access and review. It is not appropriate for non-business related purposes.
Read Ariana Medina's full review
June 19, 2017
Ranjit Longani | TrustRadius Reviewer
Score 9 out of 10
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Our company is broadly divided into 4 departments and Brightpearl (BP) is used by all of these to perform their tasks as detailed below:

  • As a database of suppliers and products are on BP, purchase orders are prepared and emailed to suppliers by the purchasing department based in London, who also do inventory management on BP.
  • Goods are GRN'd on receipt by the warehouse team based in Norfolk. They pick and pack orders from BP once processed.
  • Customer service (CS) department is based abroad and processes orders from multiple sales channels like Ebay and Amazon (fully integrated), wholesale, web site and phone orders. CS also deals with post and pre-sales issues as BP has a full time line and customers database.
  • Accounts department reconciles payments, manages credit control, prepares accounts and VAT returns.
  • Finally the management team has access to all the above activities via various report to keep control and evaluate performances of the entire team.
  • As it has all the functionality in one software like inventory, sales, accounting etc., it saves a lot of time as compared to managing different systems for all business functions.
  • Automatic order download from all marketplaces.
  • Need more comprehensive reporting. Could add more filters, i.e. it takes time to calculate which sales channel is making more profits, which geographical area is giving more orders etc.
Read Ranjit Longani's full review
April 11, 2017
Tracy Cooksey | TrustRadius Reviewer
Score 10 out of 10
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Brightpearl is primarily being used for its inventory capabilities. The sales invoicing and other accounting functions, along with the multiple currency facilities makes this software a comprehensive package - only limited by the lack of payroll processing.

Importing bank transactions via CSV files is very easy, making the reconciliation process relatively simple; the only issue we have experienced is that of making corrections or adjustments on sales invoices - being a double entry accounting system makes this more complicated than other accounting software that I have used.

Having said that though, Brightpearl have provided the best support service that I have experienced in a software provider, to help with any corrections.
  • Tracking Inventory, Sales Order and Invoice Creation
  • Importing bank transactions for accounting purposes is fairly easy
  • Tracking customer activity, and ability to store all communications with customers in the Time Line is very good
  • Sending monthly statements is very easy
  • The Timeline that tracks activity for the customer is a fantastic tool for allowing all users to see exactly what is happening with the Customer's account, and the notes facility with the event reminder for follow up is very useful for chasing up debtors or using as a reminder to action an outstanding issue for the customer; especially when the event list is used as your home page.
  • The double entry accounting for Sales Credits creates an entry on the Statement that Customers can find confusing.
  • Inability to order large volumes of stock on one purchase order is a big problem; the limitation on lines for an order is also very restrictive and causes the system to crash too often when close to being reached. The supplier invoice has to be split across multiple orders as a result.
  • Adjusting payment terms manually all the time is annoying, as the default is 30 days and required you to over write the full date when inputting purchases with different terms.
Brightpearl suits businesses with an inventory system where stock is not ordered well in advance (such as from overseas), and where purchase orders are greater in volume and not large in size.
It is very well priced compared to similiar products, and the new pricing structure offering unlimited users is a huge advantage over competitors.
The support team at Brightpearl is fantastic and are so accommodating and easy to understand.
By using the Support Ticket function initially, you get across the issue, and where it can be hard to communicate the problem in writing, the Brightpearl consultants are happy to accommodate a phone call to discuss in person, and often send additional documentation and videos on a topic to assist further.
Read Tracy Cooksey's full review
April 10, 2017
Steve Hardy | TrustRadius Reviewer
Score 10 out of 10
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Brightpearl has revolutionised how we generate quotes, place orders and invoice within MJ Visual. The quotation procedure is now straightforward with minimal effort. Invoicing is also very straightforward too. No guesswork is needed now as all the "special" pricing information is on the system and you don't have to rely on one experienced individual any more. You have accurate pricing, simple templates, easy to operate software, significant savings in time and customers surprised at the turnaround time of a quotation. It has had the added benefit of making our employees understand our business better and become more involved in it too.
  • Consistant look to all documentation.
  • You create your document templates to suit your business. The consistency across all documents is very much addressing the "corporate" look.
  • Ease of invoicing.
  • All staff are able to invoice directly - even on site at the completion of the job.
  • This makes your staff realise they are responsible for making the business work better together.
  • Saving time.
  • [Previously] Shouting across the office for the latest price for a widget [would] usually return 2-3 differing values. [Now] Hunting for the correct price is as simple as pressing a button.
  • The biggest issue with Brightpearl is the lack of ability to create options within a quotation.
  • Sometimes we need to quote alternative products and there is no easy way to do this and make the quotation look good.
Brightpearl is very well suited to a mobile workforce as well as a large office based one. Being cloud based it allows your direct sales guys instant access to the same information as your internal guys. Technical sales teams will benefit from instantly accessing relevant data and rapidly building quotations on site.
Rarely needed to but there is a time difference her if we have to call the US. Still if the Tech guys are half a planet away thats not a real problem now adays...
Read Steve Hardy's full review
December 15, 2016
Joel Graham | TrustRadius Reviewer
Score 8 out of 10
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At Spikeball Inc., we use Brightpearl in our operations department, as a the go-between for our online sales systems and our shipping and fulfillment systems. It also serves as an inventory and accounting tool, and is used by roughly half of our employees. Brightpearl helps us to bridge the gap between several systems and keep track of numerous sales and SKUs in a simple and intuitive way.
  • Brightpearl allows you to create filters and set favorites, which enables us to view orders in different categories easily, and avoid having to scroll through numerous orders to find the ones we're looking for.
  • Brightpearl gives you the option of adding pertinent product details such as weight, dimensions, and cost to our company, which is helpful both for accounting and as an internal resource for customer support.
  • Brightpearl has great dashboards showing charts and graphs of sales sorted by channels, which is helpful for monitoring progress.
  • The processes for canceling and modifying orders can be a bit tedious, and it seems like the multi-click processes could be consolidated in a more user friendly way.
  • The order filtering feature is great, but I personally work with our international orders, and the fact that you can't create favorites for multiple countries is somewhat inconvenient.
  • Some of the connection features between Brightpearl and Amazon stores seem to have some glitches, as I've experienced while trying to link them up recently.
Brightpearl is very well suited for small-medium companies that are growing quickly and need a way to improve their operational systems and functionality to handle increasing volume of orders. Particularly if you use multiple SKUs, sales channels, and/or warehouses, the features offered by Brightpearl are excellently well suited to handle these types of needs. I don't believe Brightpearl would be very applicable for very small companies with a small number of SKUs, as many of the features offered would be unnecessary and underutilized.
The majority of the times I have personally used Brightpearl support, I have found them to be quite responsive and helpful in resolving the issue at hand. Occasionally we've arrived at somewhat of an impasse where they essentially say they're working on a new feature to resolve the issue, but can't give a specific date for when it will happen, which is understandable, albeit not ideal.
Read Joel Graham's full review
December 14, 2016
James Ewens | TrustRadius Reviewer
Score 10 out of 10
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We use BrightPearl as our main CRM/Accounting package.
Our sales team uses it to sell and our warehouse team uses it to manage stock and pick/pack.
We use Brightpearl to 110% of its abilities.
  • Amazing Warehouse and Dispatch process.
  • Easy to use and quick to master.
  • Simple Staff Management.
  • Accurate reporting and at-a-glance PnL.
  • Reporting! It is so much better than previous updates, but could still use a bit of extra help to manage teams.
  • Accuracy of accounting, especially VAT. It's usually accurate, but occasionally it gets things wrong.
  • Lack of Sales pipeline, although strictly speaking Brightpearl isn't designed to do this in the first place! It would just be a nice add on.
If you run a Multi-Channel business then BrightPearl is an absolute no brainer. It will save you hours and hours of time.
It is well suited in any small to mid size business scenario.
Brightpearl support is excellent and they are always super helpful. We use email support and I think it's the best support in the industry. I would highly recommend Brightpearl based on its support alone.
Read James Ewens's full review
September 07, 2016
Daniel Ewers | TrustRadius Reviewer
Score 7 out of 10
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We currently use Brightpearl for marketing, sales, manufacturing, purchasing, inventory management and shipping. It is widely used across our whole organization as a daily tool to complete all necessary tasks to generate new customers and sales. From start to finish of an order process Birghtpearl does a very efficient job of delivering a quote made by sales team member into an order produced by a client services representative. Those orders are then given to the production or warehouse team to be produced or shipped out if the product is already on hand. The strengths I see in Brightpearl is the seamless transition from stage to stage in the order process. Being able to pick and allocate material from on hand stock, and then have the remaining material either set on back order or purchased for creation from Vendor as a drop shipment is something that is very helpful. We do see sometimes that on the inventory side of things not being able to edit quantities into fractional amounts is something that is a negative, as we have a lot bulk material that is measured in weights.
  • Organizing Client Information.
  • Key component to a successful marketing campaign
  • Simplify the order process
  • Inventory management.
  • Purchasing.
  • Filtering for orders.
It is very appropriate for use in gathering and keeping a detailed list of client information for future orders and current orders. It is also suited for taking that information and generating a list of customers to include in a marketing campaign. I would suggest brightpearl would be less appropriate for a business that has a very small list of clients, and deals mainly with loose bulk material.
The few times I have spoken with the Brightpearl support team they were very helpful and very quick to answer any of the questions I had. They worked quickly and efficiently to solve any of our problems to get us back to working, generating new sales and moving product out the door.
Read Daniel Ewers's full review
September 02, 2016
Izzy Raskin | TrustRadius Reviewer
Score 9 out of 10
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Brightpearl is used by our whole organization, and manages inventory, purchase orders, sales, profit analysis, costs of goods, FIFO price accuracy, and landed costs. It assigns a price to each product, which follows it through its life cycle, from purchase, to transfer, to draft, to sale price. It helps us know the exact value of all of our products in all of our physical warehouses.
  • Assigning a cost to each product. We purchase at different costs, and each sale gets allocated a cost from the purchase order.
  • Audit trail - Each product has a full audit trail with references. Each addition comes with a linked purchase order, each subtraction comes with a linked sales order, and each transfer has the costs of goods associated.
  • Sales channel aggregation - we sell on multiple sales channels, and the products are in multiple physical warehouses. The sales come through from a variety of reporting methods. Brightpearl assigns each channel its own data, and displays all sales in a central dashboard.
  • Filtering - All products and sales can be filtered by sales channel, location, type, category, warehouse and many others. It provides an invaluable real- time snapshot of inventory allocations.
  • Customer support - In my role as power user and troubleshooter, I am in contact with a support agent on average 3 times a week, and each time they are knowledgeable, responsive, and competent. All questions are answered, and issues are fixed immediately.
  • Warehouse workflow - Sales are consolidated into goods notes, allowing the warehouse to print a consolidated pick list organized by bay, and then print all the packing lists, on which the order items are clearly displayed.
  • Purchasing - POs are made within the system and emailed from the system. They can then be received and allocated from within.
  • Product Organization - Each product can be made with all of its important information, and similar items can be sorted by option value. It's clean and elegant.
  • Transfers - Brightpearl is aware of this limitation and is working on it for its next release. The process is extra long, requiring unnecessary steps.
  • Bundles - We sell products in multiple package sizes, and anything requiring bundling needs too much physical work. Allocation, transfers, and reporting needs to be automated.
  • Search - The search function requires exact spelling and there is no universal search. You need to decide what you are searching for (e.g. products, customers, sales, vendors etc.) before searching. Additionally, it isn't easy to search for an option value within a product when making bundles or transfers. You must search for the parent item and then look around until your item is found.
  • Sale Creation - to make a sale from scratch takes a lot of time and effort. It is better for recording sales than making them.
It is perfectly suited for a mid-size company which sells in multiple places and on multiple platforms. It takes care of managing inventory, making purchases, recording the sales and booking all payments.

Smaller companies may not require its functions, and larger companies may use more software which is project specific. This does all things for all people very well, and I am very happy with it.
We pay for the ability to call customer service when needed, and it's the best money we can spend. Each agent (and I know them all by voice at this point) is patient, competent, asks good questions, and instructs me on the fix or takes care of it themself.
Read Izzy Raskin's full review
December 20, 2016
Anat Reshef | TrustRadius Reviewer
Score 6 out of 10
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The entire organization uses it - accounting department, sales department, lab, and shipping department. Orders are entered and then they are sent to the lab for production, once completed they go to the shipping department and the products are shipped to customers. Then the accounting department reconciles when payment is made by the customers.
  • It enables having the complete process available at a click of a button
  • It gives unlimited possibilities
  • It is very user-friendly
  • Very simple search options
  • Allows for sales, shipping, customer service and accounting info all in one system
  • System does not notify you if an order was already entered, it doesn't recognize duplication which can cause serious mistakes to be made.
  • System does not have enough searching options for my use.
  • System is limited in no. of records it holds for viewing.
  • System does not allow making changes in one place and having it reflect in another place, need to make the change in two places.
It is suited for small companies where the number of users is not too big. It is suited for a company that produces products and ships them out to customers.
I never used the customer support as when having trouble we went to our IT guy who was in direct contact with Brightpearl customer support.
Read Anat Reshef's full review
December 19, 2016
Guy Wall | TrustRadius Reviewer
Score 7 out of 10
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We use Brightpearl as our ERP system to manage our multiple online brands. We find the system is comprehensive and efficient and there is usually minimal downtime. Our whole business is built on the back of Brightpearl as the supporting system and it copes with our demands with ease. While every system can be improved, Brightpearl seems to be continually striving for improvement and deals with any issues swiftly and efficiently.
  • Order processing
  • Customer contact management
  • Invoicing and cash control
  • Improvements to CRM functionality
  • Integration with Outlook
  • Better use of product catalogue
Brightpearl is fantastic to use particularly for online companies with multiple brands and sales channels as you can accurately keep track of the success of one particular brand. I find it to be a well designed and intelligent piece of software which very rarely lets itself down. We will continue to use Brightpearl for years to come.
Read Guy Wall's full review
August 24, 2016
Gary Murray | TrustRadius Reviewer
Score 10 out of 10
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Leader Stores is a true multichannel retailer, selling on three Visualsoft web stores, a showroom in Hartlepool and via eBay and Amazon marketplaces. With an enormous range of stock covering 92 brands, all ranging from traditional to contemporary designs. Leader Stores is known for helping their customers turn a house into a home, at unbeatable prices. Leader Stores have created three different web stores to reflect the array of products it offers online. To manage multiple websites that attract thousands of visitors daily and thousands of orders monthly, Leader needed to partner with a retail management software company and decided to go with Brightpearl.
  • With Brightpearl we can accurately see profit margins down to order level so we can discount where possible to offer the best prices. Brightpearl’s analytics gives us the ability to create customisable reports that deliver the insights we need to make performance-driven business decisions right down to the product level.
  • We now only stock products which make business sense. We’ve cut down the amount of products we stock saving us warehouse space, and we can easily raise POs within Brightpearl when stock is getting low. We’ve also been able to optimize our shipping costs - we’re now offering appealing prices with the ability to ship further away to destinations like Scotland at a much better price for the customer.
  • Repricing products is easy with Brightpearl and we no longer have to physically check what’s in stock as we can see everything at a click of a button. We’re saving a huge amount of time, about 35 hours per month, as Brightpearl has streamlined our processes allowing us to focus on optimizing and growing the business.
  • Brightpearl doesn't allow you to archive OLD products which are no longer in use, so they show up in reporting.
  • Brightpearl would benefit from more reports, more robust reports as well which allow you to analyse even more data.
  • Brightpearl doesn't allow you to trigger emails when stock on certain products is running low. We have low inventory reports but would like emails when selected products are low on stock.
Brightpearl has been great for us so far, we have much improved customer service levels due to improved stock and inventory levels. We also can accurately display stock levels on our sites as their integration allows the stock to sync across platforms, this allows us to integrate with Visualsoft (our websites), Amazon, eBay and a showroom with an ePos. Brightpearl is probably best suited to businesses where all stock is dispatched from their own location and can struggle with business a bit when drop-shipping from external suppliers is involved.
Brightpearl is great for customer support. Highly recommended. Their support ticket system is fairly quick meaning you get responses to your queries fast and without delay. Also, their Gold Support for the first year is vital I would say! Definitely recommended. Please don't underestimate the need for support in your first year!
Read Gary Murray's full review
November 30, 2016
Robert Cooke | TrustRadius Reviewer
Score 8 out of 10
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It allows us to combine various business functions in order to reduce time in the administration of our customers' orders, stock management, accounting and relationship management. With it being cloud based, it allows us to use it wherever/whenever. The system provides an easy user interface and an accurate audit trail of historic events.
  • Easy to use
  • Web based, can be used wherever you are
  • Links to web store and other third party applications
  • It should not show stock as "ordered" until the order has been sent, not just when it has been built
  • It should allow stock that has been ordered, but not received, to be allocated to the customer order to help manage stock better
  • It should stop forcing you to see reports that include tax incomes
There are lots of functions that I don't quite know how to use, the training received was perhaps not sufficient to truly grasp what the system can do. However now having spent time exploring, we can get the most out of the software.
It is usually very prompt and most of the time answers the question, technical questions can sometimes take too long, but as far as support goes it's pretty good.
Read Robert Cooke's full review
November 29, 2016
Will Starritt | TrustRadius Reviewer
Score 9 out of 10
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Brightpearl is the hub of our business sitting at the centre of our store, website and warehousing.
  • Inventory tracking
  • Customer management
  • Integrating with 3rd party platforms
  • Better EPOS system
  • Optimised better for IPad use
  • Gmail integration
Perfect for a growing business with multiple sales channels. Good for independent retailers. Not suited to large corporates.
Quick to react and they listen to customers, all staff members have a great attitude and understand business not just software.
Read Will Starritt's full review
July 13, 2016
Scott Dobson | TrustRadius Reviewer
Score 8 out of 10
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Cloud Distribution is a networking and security distribution business selling solutions to partners, resellers and service providers. We use Brightpearl to manage stock, multi-currency, invoicing and other accounting functions. Our sales force also uses Brightpearl to provide quotations to our clients. The real benefit we find from using the system is the simplicity of sending and tracking quotations and pipeline.
  • Quotations are very easy to stage, track and re-configure. We regularly re-use issued quotes and edit them, on the fly, which Brightpearl does really well.
  • The accounting function is bullet proof 'if' you spend time and effort ensuring your processes are logical. We spent many hours working on this element of the platform but now it's in place, it tends to provide near perfect P&L data.
  • The fact that BP is cloud based makes it simple to get your hands on important information any time, any place, any where.
  • Reporting is a well known area of Brightpearl which needs a lot of work. When creating or editing reports, the one thing you need to report on is, more often than not, missing which is very frustrating.
  • URL changes on each release make bookmarking a pain in the back side. I know there's a start URL but Brightpearl is the only platform I've ever worked with, and we work with many being a cloud distributor, which changes its underlying URL each time it releases new code. This needs to be fixed.
  • There seems to be an ongoing issue with PDF creating in the quotation engine whereby, for unknown reasons, PDFs end up being 0kb in size and are useless. We've raised this many times as I am sure others have also, but it keeps coming back.
  • Exporting and Importing products in particular is a time consuming and complex process made all the more difficult with restrictions on SKU counts and column naming issues. This needs more work for sure.
It suits our business and we certainly aren't the target audience. I guess the larger you are as a business the more ERP enterprise class software you need so SMB is a good place for Brightpearl to focus.
We have gold support so can call up at any time for support and this works very well indeed. We did, at one point, use a third party to work with us on some accounting issues, which we solved, but all in all support is very responsive.
Read Scott Dobson's full review
October 28, 2016
Palma Tiberi | TrustRadius Reviewer
Score 8 out of 10
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We use BP for ordering and accounting in our business.
Our software program communicates with BP to input our skus and the buyers create POs. The warehouse then checks the items we receive into the POs and our accounting team reconciles the POs in BP.
  • Brightpearl does a good job of tracking when items were received.
  • It allows for customized notes in almost all functions so you can adapt the functions to perfectly meet your needs.
  • Our largest issue with Brightpearl is the loading time. It can take up to 2-3 mins to save or load a page at times, even with high-speed internet.
  • The other thing we wish Brightpearl would implement is tracking users. Rather than just telling what time an item was checked in, I would like to see the time and the Brightpearl user that checked it in.
Brightpearl is a great ordering system for any company. They allow you to customize the ordering pages and place the orders directly in the software. It seems to be keyed towards smaller companies. When we had 15-25 employees, it worked perfectly for us. As we grow, it is not able to keep up with as many of our needs.
Typically Brightpearl support is extremely helpful and quick. I gave them a 9 because occasionally, they take more than 2 business days to get back to us about our tickets.
Read Palma Tiberi's full review
October 28, 2016
Sam Atakhanov | TrustRadius Reviewer
Score 10 out of 10
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Our company has four full-time users of Brightpearl on a daily basis. It is used for sales, CRM, inventory management and accounting. Brightpearl allows us to run our business smoothly and have all of our records in one place.
  • I particularly enjoy the sales flow that Brightpearl has. From adding a new prospect lead and converting a quote to a sale - it's as easy as few clicks.
  • Intuitive user experience, SAAS (ability to work from any PC+internet).
  • Inventory management, and ability to work with Shipstation which makes shipping process very easy.
  • Multiple sales channel integrations. Whether you are selling on Amazon or your own ecommerce website, Brightpearl allows you to funnel the sales and easily import them into the the system without a need of manual data entry.
  • iOS App. A few times on my business trip I tried to check inventory or shoot a sales quote to my customer from my phone, and it was practically impossible. A simple phone app that will allow us to check stock, create a customer and sale would be great!
Brightpearl allows a small businesses to have all the tools that high-end ERPs offer but at a fraction of the price!
Excellent service and minimal waiting times to get someone on the phone to speak to.
Read Sam Atakhanov's full review
October 18, 2016
Susie Sebastian | TrustRadius Reviewer
Score 7 out of 10
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It is used for all of our sales channels to manage inventory, sales, and customer service. We have it integrated with Shopify, Amazon, eBay, and ShipStation.
  • Allows our team to place orders directly into the system.
  • Managing bundle inventory and building them easily. I would like to see how many bundles are available based on the products within it. Also, if I were to look at a specific product, see if it is part of a bundle so if we are going out of stock or discontinue I can replace it.
  • Bulk updating details for products - specifically pricing and dimensions/weight
  • Integrating better with Shopify, some of the functionality gets lost with updates and it takes a while for an update
  • It takes a while to get support tickets taken care of. I usually get no response or a response that isn't helpful or informative.
  • Updating variants easily for products.
I think it has a lot of good tools but there are a few things that are a bit annoying. I've only been using BP since March so I don't know how to fully utilize the tools or updates but I have used other management tools and see room for improvement.
There have been a couple of the staff that I've talked to over the phone that have been SUPER helpful and efficient. The ticketing staff is usually hit or miss, mostly miss. It takes a while to get an answer or a helpful response.
Read Susie Sebastian's full review
October 14, 2016
Jackie Piper | TrustRadius Reviewer
Score 10 out of 10
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We are a product design company that designs and manufactures kitchen and tabletop products. Brightpearl is central to our business. Our inventory/pricelists/customer information are all wonderfully connected in a system that is easy to use and gives a clarity to all aspects required to run an efficient business. Its connectivity to other software around the business (Shopify/Amazon etc.) increases its reach and the ability to do more with less!
  • Cloud based. A given now but not all programs like this are.
  • CRM is good and the ability to add notes and information so everyone can see what is going on with a customer.
  • The accountancy side has some excellent features (which I do not use) but which our accountant constantly loves.
  • Seems to have just enough features/ability without being overloaded/over complicated (many other systems seem to do too much and have functions you may never need which obscure the features you do.
  • The email pane where you email an invoice out of - it would be good to be able to add additional documents or PDFs here like a catalogue & price list - it does not seem that you can.
  • Some of the templates are a bit hard to understand - how they will look when you have populated them - is sometimes not what you think it will be.
  • Have customer card file info connect better if you update info in that part to the other parts - they do not seem to link.
Brightpearl is fantastic for small businesses and I imagine big ones too. Does it work well on tablets? I am not sure but would hope it could or would (don't always have a laptop).
Customer support is good, the system works. Typical ticket system but problems get solved, questions get answered.
Read Jackie Piper's full review
October 14, 2016
James Murphy | TrustRadius Reviewer
Score 9 out of 10
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Verified User
Review Source
I use Brightpearl in conjunction with our clients to bridge the gap between [their] eCommerce site and Brightpearl through the Brightpearl API. The client uses it to manage all stock and products between the different routes to market, eBay, Amazon, the web and in store. The Brightpearl system addresses the issue of ease of use and interconnectivity providing a more seamless experience for all employees.
  • Ease of Use
  • Simple Reporting
  • Extendability
  • Improvements to API
Brightpearl is great for multi-channel stock management and is a good fit as a stock and channel management system for business large and small. With a little help from myself, all channels are easily managed and reported on from within the Brightpearl platform. They are constantly improving the platform as well!
Excellent - we pay for higher level [support] and the users are always helpful and respond quickly. Cannot fault them.
Read James Murphy's full review
October 14, 2016
Russ Mellor | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Review Source
Cutlasercut uses Brightpearl across the entire organisation for generating quotes, invoices and job notes. Along with storing all client details / CRM and generating reporting metrics including P+L, sales and tax reports, including VAT. Our entire business relies upon it. We are a laser cutting and engraving business that does a lot of custom work, so deal with a large number of clients and transactions for the size of our business.
  • Seamless integration from quote to invoice
  • Reasonably good reporting
  • CRM functionality
  • No longer works with Gmail / Rapportive to automatically add clients from their email enquires at the touch of a button. This was the reason it was originally selected and stopped working after just a few months! Neither Brightpearl or Rapportive have been interested in fixing it and may lead us to switch to Salesforce.
  • We were told we were not a core business so were less likely to be supported in our aims and goals.
It does what it does well, but won't suit all businesses. We have been told we are not a core business and may stop being serviced / supported, which wasn't great to hear! We use Brightpearl for generating quotes, invoices and job notes. Along with storing all client details / CRM and generating reporting metrics including P+L, sales and tax reports, including VAT. We're not multichannel retailers and we don't currently make the best use of the stock control / inventory facilities.
Could be better, we've been trying too get some help as our business is expanding and is now in multiple locations. There doesn't seem to be a support or consulting package that works for us. Individual team members and some management have been very helpful, and we're still working on resolving the issues, but after the time we've spent with it, I'd hope to be further along.
Read Russ Mellor's full review
October 11, 2016
Colin Price | TrustRadius Reviewer
Score 2 out of 10
Vetted Review
Verified User
Review Source

Brightpearl is used for SOP and accounting with hooks into a SPREE web shop. We sell bundles of products to customers in the building control space. We have complex orders that require us to produce quotes and pro forma invoices for customers. Materials are mostly imported in other currencies and sold in the base currency.

We have 3 instances of Brightpearl (UK, New Zealand and Australia). We began using Brightpearl in the UK approximately 3 years ago and in New Zealand 4/2016 and Australia 7/2016. It has been a very painful experience implementing Brightpearl across the group and it has become clear that Brightpearl is not an internationalized product despite what was promised at the point we were choosing which system to use as an alternative to Sage.

  • SOP process is pretty easy
  • Adding and updating products is pretty easy
  • Producing quotations and converting those to POs is easy
  • Accounting - Foreign currency transaction handling for suppliers is ridiculous. I end up back in Excel and then make changes to journals. For an automated system this is frankly very very poor.
  • Accounting - no ability for live bank feeds or payroll make Brightpearl a very manual accounting system. Recommend that you reference Xero for best in class and aim for that as the benchmark rather than QuickBooks which is also poor generation if purchasing requirements does not consider the SoH and allocated and on order correctly. It also does not consider the low stock report when generating purchase quantity requests.
  • We are bombarded with requests to review Brightpearl support. I regularly respond but have no feedback, so, can't see the point.
  • Overall do not feel like a valued customer by the 'success team'.
I guess that Brightpearl is aimed at the high volume webshop etailers rather than more physical order based businesses, based in the UK. It's probably good here where there are few imports and all sales are made in the same territory and currency. I expect the integration with major shop platforms is good.
  • Very low for implementation
  • Effective enough for simple questions
  • Too often issues are passed to developers for resolution
Read Colin Price's full review
October 10, 2016
Kate Carannante | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source
We use Brightpearl across our organization and it is primarily used to manage all of our inventory and to push it out to our various e-commerce selling channels. By using Brightpearl, we ensure that we are not overselling any products and that all employees know exactly what we have in stock at any given time.
  • Brightpearl's platform is extremely intuitive and user friendly.
  • The support team is both competent and responsive, especially while we migrated all of our inventory into the system.
  • Provides real-time updating of inventory to all sales channels.
  • We sell a lot on eBay and Brightpearl does not allow you list a new item through its system, instead you have to list it on eBay and then add it to Brightpearl in order for it to manage the quantities properly.
  • You are not able to limit quantities on various channels and therefore have to show all of your inventory if you are managing it in Brightpearl.
Brightpearl is well suited for warehousing and e-commerce sales.
They are quick to respond and are able to solve most of our issues in a timely manner.
Read Kate Carannante's full review
October 04, 2016
Juan Pablo Pereira Giordano | TrustRadius Reviewer
Score 5 out of 10
Vetted Review
Verified User
Review Source
Brightpearl is being used by the whole organization as our main ERP and CRM. We integrated Brightpearl with Magento. We use Brightpearl for the complete business process, from selling goods online, to when clients receive their goods in their homes. Brightpearl is our main accountability system.
  • Accountability
  • Differentiate orders in the different stages of an order
  • CRM
  • New versions need to be tested more toughly as they several times include bugs.
  • CUSTOMER SERVICE. It's extremely difficult to contact them through a phone call.
It's an appropriate software for small and middle sized companies. For larger companies (more than 10 million USD a year), there are probably tougher options.
It's extremely difficult to contact customer service. At the moment we have an account manager, that has made things easier.
Read Juan Pablo Pereira Giordano's full review
September 30, 2016
Martin Greenway | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Review Source
We use brightpearl across our organisation, for stock management, creating purchase orders, order management, account management, and accounts. Pre brightpearl we were running accounts and stock management on two separate systems which is far from ideal.

Being a B2B importer/distributor who offers a drop shipping service, we actually use brightpearl completely differently to 99% of users I would imagine.

It links to our order management/route planning software called STREAM, the two go together like hand in glove.
  • Keeping track of stock at our 3 warehouses - the low invertory report makes ordering to each warehouse a breeze.
  • The function that permits you to import/edit products/customers/suppliers via CSV is particularily well developed and very flexible, works very well.
  • The reporting functions are very useful to our business.
  • We find the lack of ability to only assign a particular order to the single delivery depot quite limiting in our line of business. You should be able to assign each product line on an order to a different depot or it is not possible to deliver different parts of the order from different locations simultaneously.
  • We think Brightpearl should develop a B2B version, a chopped down version with some areas beefed up to accommodate.
  • There is a bug that has been around since we started using brightpearl which has never been fixed but reported a couple of times. When updating an order by reseting the price list, if there is a bundle product all the prices revert to zero - not very helpful!
Right now it's great at stock management. Order management and reporting are great strengths.

The accounts staff did not like it to begin with as [they were] so used to Sage. Now they think it's okay but still very different from Sage. It did take awhile to get used to, though big improvements have been made in recent updates.
Yes we have used the customer support on many occasions, though less frequently now that we are more familiar with the package. They have always been very good and will usually call back to resolve a problem which is rare nowadays; cannot fault this service whatsoever. They always reply within 20 minutes and will get to the bottom of the issue.
Read Martin Greenway's full review

What is Brightpearl?

Brightpearl’s retail operations platform is designed to reliably handle peak trading, integrates with the full retail tech ecosystem, and is omni-channel native. Additionally, the vendor says their solution is the system of record for key trading data, provides real-time trading insights and is automated so users can stay in control and manage by exception.

According to the vendor key differentiators include:
  • Software and Service. Service is an integral part of Brightpearl's offer. The vendor says their retail consultants get you live in three times faster than traditional ERP, always for a fixed cost. And the in-house team stays with you throughout, from tech support to ongoing business consulting.
  • Built for Retail. Brightpearl is built only for the retail sector. This means: configuration not coding, designed for use by merchants not IT staff, every new feature is relevant, and their integrations and ecosystem are 100% retail.
  • Designed to Scale With You. Whether it’s seasonal peaks, promotions or sustained growth, merchants need an ops platform that can handle the volume. The vendor says they stand by their numbers: orders, SKUs, channels, reporting and financials fit for multi-million dollar merchants.
Categories:  Retail Management

Brightpearl Features

Has featureSales Order Management
Has featureInventory Management
Has featureInventory Planning
Has featureShipping & Fulfillment
Has featureWarehouse Management
Has featureRetail Accounting
Has featurePurchasing & Supplier Management
Has featureWorkflow Automation
Has featureReporting
Has featurePayments
Has featureAnalytics

Brightpearl Screenshots

Brightpearl Downloadables

Brightpearl Integrations

Shopify, BigCommerce, Authorize.Net, ShipStation, Xero, QuickBooks Online, PayPal, Magento, eBay, Amazon, Alibaba, ekmPowershop, Shiptheory, Rakuten, Royal Mail, UPS, Cubecart, Hermes, Parcelforce, Shiptheory

Brightpearl Competitors

Brightpearl Pricing

  • Does not have featureFree Trial Available?No
  • Does not have featureFree or Freemium Version Available?No
  • Has featurePremium Consulting/Integration Services Available?Yes
  • Entry-level set up fee?Required

Brightpearl is for merchants trading $1M or above, or those that expect to be in the next 12 months. Our pricing is designed to suit the needs of fast-growth and larger merchants so contact us today to discuss your specific requirements and we’ll provide a solution that meets your needs.

Brightpearl Support Options

 Paid Version
Social Media
Video Tutorials / Webinar

Brightpearl Technical Details

Deployment Types:On-premise, SaaS
Operating Systems: Windows, Mac
Mobile Application:No
Supported Languages: English