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Brightpearl

Brightpearl

Overview

What is Brightpearl?

Brightpearl’s retail operations platform is designed to handle peak trading, integrates with the full retail tech ecosystem, and is omni-channel native. Additionally, the vendor says their solution is the system of record for key trading data, provides real-time trading…

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Recent Reviews

Brightpearl by Sage is great!

10 out of 10
March 28, 2024
We changed to Brightpearl by Sage mainly for the automation and ease of use. The direct API integrations with Shopify Plus are great. We …
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TrustRadius Insights

Brightpearl is a versatile platform that is used by various departments within an organization to streamline their operations and improve …
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Awards

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Pricing

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What is Brightpearl?

Brightpearl’s retail operations platform is designed to handle peak trading, integrates with the full retail tech ecosystem, and is omni-channel native. Additionally, the vendor says their solution is the system of record for key trading data, provides real-time trading insights and is automated…

Entry-level set up fee?

  • Setup fee required
For the latest information on pricing, visithttps://www.brightpearl.com/pricing

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

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Product Demos

Sales Invoicing | Brightpearl

YouTube

Setting up Ad-lister with BrightPearl

YouTube

Brightpearl + Avalara Demo

YouTube

Add Products Via Upload | Brightpearl

YouTube

Brightpearl: The Retail Software for Omnichannel Growth

YouTube
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Product Details

What is Brightpearl?

Brightpearl’s retail operations platform is designed to handle peak trading, integrates with the full retail tech ecosystem, and is omni-channel native. Additionally, the vendor says their solution is the system of record for key trading data, provides real-time trading insights and is automated so users can stay in control and manage by exception.

According to the vendor key differentiators include:
  • Software and Service. Service is an integral part of Brightpearl's offer. The vendor says their retail consultants get users live three times faster than traditional ERP, always for a fixed cost. And the in-house team is available throughout, from tech support to ongoing business consulting.
  • Built for Retail. Brightpearl is built only for the retail sector. This means: configuration not coding, designed for use by merchants not IT staff, every new feature is relevant, and their integrations and ecosystem are 100% retail.
  • Designed to Scale. Whether it’s seasonal peaks, promotions or sustained growth, merchants need an ops platform that can handle the volume. The vendor says they stand by their numbers: orders, SKUs, channels, reporting and financials fit for multi-million dollar merchants.

Brightpearl Features

  • Supported: Sales Order Management
  • Supported: Inventory Management
  • Supported: Inventory Planning
  • Supported: Shipping & Fulfillment
  • Supported: Warehouse Management
  • Supported: Retail Accounting
  • Supported: Purchasing & Supplier Management
  • Supported: Workflow Automation
  • Supported: Reporting
  • Supported: Payments
  • Supported: Analytics

Brightpearl Screenshots

Screenshot of Customer timeline giving you insight into pending orders, previous purchases and potential marketing opportunitiesScreenshot of Deep insight in your customers, product and sales channel through Brightpearl's Minubo integrationScreenshot of Fully integrated POS for access to all product inventory information at the tillScreenshot of Managing suppliers and purchasing inventory is quick and easy, says the vendorScreenshot of Provide top-notch service by having access to your customers’ full interaction history and personalize your marketing communication with product-interest tagging.Screenshot of Brightpearl’s flexible inventory management has all of the features you need to stay in control of your inventory and make fast, effective business decisions. Redistribute your staff towards growth strategies and reduce the time spent on costly admin overheads.Screenshot of Inventory Planning. With Brightpearl’s integrated inventory demand planning solution, understand exactly how your inventory is performing so you can put your time and money into the most impactful areas of your business. Identify trends to ensure you have the right products at the right time.Screenshot of Intuitive and easy-to-use POS, access all inventory across multiple locations alongside full customer order and communication history.Screenshot of Brightpearl’s integrated accounting is built specifically for retail and wholesale businesses, providing real-time insight into sales performance, profitability and costs across all your channels, all from the same system you use to manage sales, purchasing, inventory, customers and suppliers. Make the right decisions for your business in order to manage cost, reduce risk and remain agile in an ever-changing trading environment.Screenshot of Brightpearl’s intelligent process automation has all of the features you need to speed up order processing, reduce fulfillment latency and costs, and automate your entire order-to-cash process.

Brightpearl Integrations

Brightpearl Technical Details

Deployment TypesOn-premise, Software as a Service (SaaS), Cloud, or Web-Based
Operating SystemsWindows, Mac
Mobile ApplicationNo
Supported LanguagesEnglish

Frequently Asked Questions

Stitch Labs (discontinued), QuickBooks Commerce, and Linnworks are common alternatives for Brightpearl.

Reviewers rate Support Rating highest, with a score of 8.1.

The most common users of Brightpearl are from Small Businesses (1-50 employees).
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Comparisons

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Reviews and Ratings

(294)

Community Insights

TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!

Brightpearl is a versatile platform that is used by various departments within an organization to streamline their operations and improve efficiency. Users have imported their client databases and categorized clients based on their profession, allowing them to generate accurate target lists for mailings. The operations team relies on Brightpearl to fulfill orders, enter shipping information, and manage inventory levels. The product management team utilizes the platform to collect and analyze campaign data, determine popular products through sales data, and manage SKUs and technological functions.

Brightpearl serves as a comprehensive solution for sales, inventory, marketing, and contact management. It is particularly helpful in keeping track of inventory and customer information, allowing users to integrate with other platforms such as Amazon and Shopify. The platform fulfills the organization's needs for stock management and invoicing. However, some users have found the CRM and reporting functions to be lacking. Brightpearl provides valuable insights into daily financial reports, marketing strategies, and customer behavior, enabling users to log calls, send emails, and track spending trends. Furthermore, the software is praised for its ability to simplify inventory management, order processing, and customer service, helping businesses save time and improve shipping efficiency. Overall, Brightpearl offers a range of use cases that address accounting, inventory, sales tracking, and customer management needs across multiple departments within an organization.

Positive Pros:

  1. User-Friendly Interface: Many reviewers have praised the user-friendly interface of the product, stating that it is easy to navigate and intuitive to use. Users have appreciated how quickly they can learn and adapt to the system, making their experience more enjoyable.
  2. Efficient Performance: Several customers have highlighted the efficient performance of the product. They have mentioned that it carries out tasks swiftly and effectively, saving them time and increasing their productivity. The smooth operation has been a key factor in users' satisfaction with the product.
  3. Helpful Customer Support: A notable number of reviewers have expressed appreciation for the helpfulness of the customer support team. Customers have felt supported throughout their journey with the product, as representatives promptly address their queries and provide valuable assistance when needed. This responsive support has contributed positively to users' overall experience.

Confusing User Interface: Many users have found Brightpearl's user interface to be confusing, leading to difficulties in completing tasks. The layout and organization of features are not intuitive, resulting in a steep learning curve for new users. Some reviewers have mentioned that certain functions are buried within multiple menus or tabs, making it time-consuming to find and access specific tools.

Poor Communication and Updates: Users have experienced issues with poor communication and updates from Brightpearl, resulting in functionality problems and the need for regular retraining. Timely information about system changes or bug fixes has been lacking, causing confusion and frustration among users who rely on accurate and up-to-date software functionality.

Lack of Integration Options: Several users have mentioned that the software has been overpromised in terms of integration with external systems, causing them to seek alternative, untested integrations. The limited integration options provided by Brightpearl fell short of expectations for some customers, requiring them to explore other solutions that may come with additional challenges and potential risks.

Users have provided several recommendations for Brightpearl based on their experiences with the platform. The most common recommendations are as follows:

  1. Gain a thorough understanding of how Brightpearl integrates and works with all channels: Users suggest taking the time to learn all the features of Brightpearl to maximize efficiency when using the platform. This includes understanding how it integrates with various channels, such as eBay and Amazon, to ensure smooth operations across multiple sales channels.

  2. Prepare and test data before implementing Brightpearl: It is advised to get data in order before implementing Brightpearl and to watch support videos on YouTube to better understand the product before going live. Users recommend properly preparing and testing external databases and consulting with Brightpearl about their capabilities, particularly when importing products.

  3. Take advantage of training resources and ask questions: Users recommend fully understanding the functions of Brightpearl before starting and ensuring that all products and transactions are added correctly. They also advise asking lots of questions about how Brightpearl integrates with current systems and meeting other companies currently using the system. In addition, involving all users in the training process can help avoid answering their questions later on.

Overall, users recommend investing time in learning and exploring Brightpearl's capabilities, preparing data thoroughly, and seeking support from both external resources and the company itself.

Attribute Ratings

Reviews

(1-5 of 5)
Companies can't remove reviews or game the system. Here's why
Tom Fruci | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User
Incentivized
We use it to enter expenses, and to add new contacts and current and potential customers. We also use it for tracking invoicing. It is being used across the whole organisation, and it helps us have one central area where we can find all information, for example, potential leads, current customers, outstanding invoices and expenses. As a small business with a lot of people on the road working, it really helps keep everyone in the loop with things.
  • Easy for the end user.
  • Being able to create your own bespoke fields and access.
  • I think the customer service is strong and it is easy to contact people when needed.
  • Good navigation.
  • Increased functionality when entering contacts.
  • Log-in timeouts can be frustrating.
  • The search tool can be improved, the criteria could be a little looser. It is hard to find.
  • Being able to add extra fields to the contact pages.
  • More information in some of the fields as characters can be limiting.
  • More how to videos on the site to help end users.
For a general database is well suited to record information on customers, suppliers and employees. It is also very well suited for chasing invoices. For a small company, cash flow is key and it really helps us keep an eye on this aspect. In my experience it is less well suited for larger organisations as I don't think it offers enough flexibility to be able to customise to their specific needs as such as other software might.
I was not involved in the implementation of Brighpearl as it was already in use when I started at the company. From speaking with colleagues who were involved it was very smooth to implement and did not take a lot of time or man power for our end to do so. We have changed the way we use it due to time sheets no longer being available and again this has been a smooth transition.
I have only used customer support once when I was having trouble with my password. I came through to a very helpful member of the team who advised me of my exact issue and the best way to solve it. From here she continued on the phone while I was resetting my password and then when it was resolved we ended the phone call and everything was resolved.
  • It has kept things organised for a small business which is extremely useful. It has enabled staff to focus on other areas of the business.
  • Has given one central base for all customer contacts, potential leads and information entered such as expenses so all employees (who work out on site a lot) can login and pick up information on a customer, check their expenses and see where we are with potential leads/customers.
  • It has had a really positive impact with invoicing, keeping everything together making it easier to chase.
  • Since the timesheets have been removed it has left us as a company searching for better ways to record this out of the system. As of yet we have not had anything concrete and this has certainly had a negative impact.
  • Agresso
I did not choose the software but as an end user I am very happy. Agresso is certainly more for the larger company than Brightpearl and gives a lot more flexibility on what you can and can not do. But to implement it and then roll it out across the company and train the staff it would turn into a huge project. Brightpearl for a company our size (15-20 staff) offered a quick, convenient solution giving us exactly what we need (except time sheets).
No
  • Price
  • Product Usability
  • Positive Sales Experience with the Vendor
The usability for us is key. With multiple people on the road it is difficult to train people in who to use a software when they are out and busy working. Having something simple as this makes it easy to roll out as a company and give everyone a quick tutorial informally and so far it has worked great.
I don't think I would. Having worked with ERP software for years I understood what was needed as a business and this fit us to a T. The only aspect I would look at now is the lack of time sheets which has caused some hassle to us as a business. But the selection process would remain the same.
No
As we are a small business this is seen as a luxury cost. As we need to save money as a business we can not at the moment have this support. In the future if the money is available then we would be more than happy to have this option, but with the usability of the product I am not sure it is required.
No
When I could not login to the system I called support - having changed my password 10 times. The woman on the fun was very helpful and I could not have asked for more support. She walked me through the whole process and stayed with me until I was fully logged in. Excellent service and when it happens again I know what to do.
Score 8 out of 10
Vetted Review
Verified User
Incentivized
BP is being used across our whole organization (of three people). It addresses our accounting needs, our inventory needs, and shipping needs.
  • Inventory management is the program's forte
  • Invoicing
  • Accounting
  • Project and task management
It is not suited for companies who are looking for a project or task management system. It is extremely well suited for companies who have large amounts of inventory and want to analyze and capture that data to make better business decisions.
Now involved in implementing BP.
It's been excellent. customer service has helped me tremendously and went above and beyond to get my problems fixed.
  • Keeps us organized financially
Yes
to get my questions and issues fixed asap
Yes
BP said it could not be resolved
BP logged in as me and logged into other programs to figure out my connection issue. It worked and I am SOOO happy BP took it upon themselves to take ownership of the problem, instead of walking me through steps on how to fix it. I hate it when I am forced to do that.
  • Accounting
  • Inventory managememt
  • Project function. Needs a better filtering system.
It is an instinctual program, but to get action done requires some maneuvering. Connecting with other programs is hard sometimes to navigate on how to do so.
Score 8 out of 10
Vetted Review
Verified User
Incentivized
Brightpearl is used in our business on a multitude of levels, for keeping track of stock, adding customers to a database through which we can contact with information from our newsletter. We also use it to add sales onto those customers' accounts, produce refunds or credits and is very handy for keeping track of which customers have special allowances, i.e. not tax or credit limits on their accounts.
We have a service repair centre and have customized the sales section of Brightpearl to allow us to produce documentation with specified areas to allow information regarding these repairs to be added.

We can send shipping documentation as well via email to customers directly and this system has been integrated with our website and Amazon and Ebay accounts to allow for a multitude of selling platforms.
  • Keeping track of customers and their vital information on their accounts.
  • Keeping track of a day/week/months worth of sales information in concise forms of graphs and tables.
  • Easy to use EPOS interface for quick shop sales.
  • Finding sales by branded or supplier is difficult.
  • System does go down from time to time and is buggy occasionally.
  • Email system does not always reach all recipients.
On a day to day basis for shop, telephone and service sales this system works very well and it is usually a smooth operation. When the system does go down it can cause massive problems as calls build up and our ability to process sales grinds to a halt. The "back section" EPOS is great if you need to put on quick sales in the shop and can be used on a tablet very well so you can walk around with a customer and add items to their order efficiently.
The implementation of this in our company did cause us a lot of problems to begin with, I do not think sufficient training was given to our staff for understanding some of its key features and a lot of it was guess work and playing around with it to find out its more intricate details and workings. I have had to produce "guides" at our office to show people how to use certain functions of the system to see how it works to our needs.
Support when called for is always fast and efficient I would have no complaints about the service as problems are fixed usually very quickly. Once a call has been placed the support team is usually very friendly and polite and offers their assistance when asked for. They are also very open and helpful when suggestions for improvements are made.
  • Our outgoing delivery system has been made into a much smoother operation.
  • Sales are easier to put on and trace at a later date.
  • Sales and refunds are not condensed and easily traceable.
Our previous system was known as 3EX and was a very out dated system from the 90's that was good but not very efficient and very difficult to navigate through. This system is a lot smoother to operate and after a few teething problems our issues were all resolved and we are very happy with the end result.
17
Our business uses Brightpearl to cover all of its functions. We use the EPOS system for small quick shop sales and the main ordering system to take telephone orders. We use it to clone these sales to purchase orders and refunded and send emails with invoice attachments to customers and POs to suppliers. We have linked it to Amazon and Ebay to boost sales and a Metapaks system for our warehouse staff to ship orders. Our accounting staff also use it for the books.
We have no in house staff as such who are able to provide support but have a general manager who is very aware of how the system works. This information is usually passed onto myself and our customer service manager who filters the information out as necessary. I have also constructed a set of "how to" guides to help people when processing orders and such.
  • Sales over the telephone
  • Shipping our stock to customer correctly
  • Keeping track of stock levels
  • We have been able to produce clear documentation regarding sales figures.
  • Sales have become easily traceable and we are now able to split and drop ship orders directly from suppliers.
  • Setting up customer accounts with extra information such as VAT and credit accounts has been made possible.
  • We would like to be more mobile in the shop and warehouse premises so Brightpearl on a tablet is going to be something we will look into.
  • We would likely be able to access sales and accounts from home using the internet and our new Office365 portal.
  • We would like to be able to use the Brightpearl portal for other dealers to access our stock levels and pricing.
Brightpearl is a very simple system to use and we are able to be a lot more efficient than we previously were. I would like to keep the contract to enable us to keep things running smoothly and the support for this system is very concise and helpful when it is needed. There is also a lot of potential for it to expand and become more efficient.
Yes
We replaced 3EX our older DOS based system which was extremely old and out date and was not sufficient for what we were trying to use it for.

Brightpearl was a much more modern and up to date system with newer key features that we were missing form our old system.
  • Product Features
  • Product Usability
The most important factor is usability. We have some staff members who are not very computer literate and easy to use systems that do not require a lot of knowledge to use are essential in our business. It also makes for faster and more efficient customer service and getting sales out is imperative as our main focus is telephone sales and online orders.
Our selection process would involve a bit more training and hopefully face to face interaction with some support staff as we were not fully prepared for the installation of this system. On site help in all areas of the business would have been a great help in efficiently running the business with this software.
  • Implemented in-house
No
Change management was a major issue with the implementation
Implementing this system through our whole company was a major upheaval and revamp for us as a company and there various issues we encountered first off with telephone sales and online sales. We had to have to get together as a team and dig into get the understanding but we are now on top of it and it runs very smoothly.
  • Not sending out orders due to incorrect shipping status.
  • Invoicing sales that were not supposed to be invoiced.
  • Searching for products with similar codes in the drop down menus is very difficult.
  • Online training
  • Self-taught
No in house training was given.
The online training was very helpful in the areas we were shown and was implemented very well via a Skype call and an presentation done via the internet. However it was not thorough enough for all of our needs in certain areas. More training in person on site would have been very helpful.
If you are fairly computer literate certain parts of the system are very easy to get to grips with, placing orders on EPOS is very simple. However, there are other aspects where you have to dig around a little more to work out how things work and certain procedures need to be adhered to in order for things to work properly.
Brightpearl was easy to manipulate to suit our needs although some procedures we had to come up with ourselves. We have a service department and were able to add fields and in the invoices "fault detail" sections to inform customers what modifications were made to their products. It does however take a lot of time to re write these layouts.
I am not currently involved in this procedure but it does seem that changes to invoice layouts can be difficult to produce. The support staff have been very helpful with changes we are unable to perform ourselves though so this has helped greatly.
Some - we have done small customizations to the interface
We needed to change the interface so we could add extra information for returns, part exchanges and service repairs. These were completed fairly quickly although I cannot testify how this was done in house, it all works very well however, now that these changes have been made.
No - we have not done any custom code
Brightpearl added several different "sales type" options to us which allows us to search for different sales types more efficiently and quickly.
Yes
As we are a fast paced business we require a fast turn around time on sales and if we are unable to process things using Brightpearl we quickly fall out of step and this becomes difficult to catch up on. Premium support provides us with the ability to keep on top of these issues.
Yes
We have reported a few bugs with Brightpearl over the time we have used it, these bugs are usually fixed effectively and efficiently by the support team. However we do always need to call and ask for assistance with this it is not something that is looked at from the support side before our calls and we cannot resolve it ourselves.
We have issues logging in, the system would continuously log us out after the log in page. After calling the support team and speaking to a member of staff our call was taken in a polite and pleasant manner and the issue was resolved within 5 minutes of the call.
  • Customer sales are very easy to put on.
  • End of day cashing up is very easy to use and produce documentation for.
  • Cloning sales to purchase orders or refunds is very easy and smooth although copying notes across takes time.
  • Selecting different warehouses for the same order is not possible ie if stock is taken from the main warehouse and showroom it must be on two separate orders
  • Searching through sales and reports is a bit confusing at times
  • Searching for customers is difficult without at least two pieces of information, postcode and name.
Yes, but I don't use it
Brightpearl can be a little confusing to begin with, there are a lot of options to look through and working out the intricacies takes some time depending on what you would like to be able to do on it and what your account is set up to do. It is however very thorough and once you can work your way around it most of the functions are fairly simple to use and very detailed.
Brightpearl works fairly well under high stress conditions, we can have multiple people using the system at once in several different ways and this allows us to complete all of the running of the business smoothly. Sales can be put into the system while the despatch team prepares the goods to be sent out, and the accountants check and process payments while management sees to ordering in new stock swiftly.
Brightpearl is always easily accessibly anywhere that you can find an internet source. I have checked our stock levels when we have been off site at Ham Rally's at home and on my way home or to work if needs be. That is probably one of the best features of this system.
Brightpearl performs very well and integrates very well with our Metapak packing and despatch system. IT also intergrates very well with Amazon and we have used Ebay although there have been complications with Ebay and stock levels. We use Ebay mostly for second hand items of which we only have one so have skipped using Brighpearl for these products.
  • Ebay
  • Amazon
  • Metapak
  • Sage Pay
All of these are core programs we need to run the business and all were integrated very smoothly with the exception of Ebay that we had some issues with in terms of controlling stock and linking the stock on Ebay to the stock on Brightpearl.
  • No
No
  • File import/export
No
There were some teething problems when first integrating these systems and we did suffer heavily for a long time using Ebay but once they work these systems worked very well together.
This was a very simple sales process, there were a few meetings to discuss how we would go about using and getting this system and the payment went smoothly and we are happy with the levels of service we receive currently.
We have had no problems getting in touch with our vendor and they have been able to provide us with the adequate assistance we need post sale.
No
No
  • The Sage Pay functions works a lot more smoothly
  • Shipping status options are more easily noticeable
  • Less bugs and glitches when signing in.
No
No
Robin Nash | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Incentivized
Used across the organization as our accounting platform and is connected to our websites via Magento
  • Handles large customer base
  • Commission reports
  • Handles large number of SKUs
  • Wish address would automatically transfer when collegues are added
  • Some accounting reports are difficult to pull
  • Need to be able to make inventory adjustments for multiple SKUs at a time
  • Allow us to DELETE collegues
For a company our size it's cost effective, but not nearly as easy to use or as seamless as NetSuite. Requires lots of steps complete an order. We wish it was more time efficient
It was very labor intensive to implement and much had to done manually because there were issues with importing data.
Gold support was great! But the support is not as strong now.
  • Negative is orders take longer to process
  • Negative is it takes longer to make inventory adjustments
  • Positive is the cost is much more competitive and needed for a company of our size
  • Negative is it doesn't interface as well with websites/ecomm sales
Bright Pearl is not as efficient or seamless. We have to also connect directly to our web host and a third party shipping so orders take longer to process. Also since we have to full, save and bill, there is opportunity for error/missed steps.
3
CFO, Vice President sales and marketing, Customer service
1
The CFO implemented Bright Pearl and manages any issues with the staff
  • Accounting
  • processing orders
  • inventory control
  • client base and sales details.
  • email blasts
  • nothing beyond what we needed and expected
It is fulfilling our needs and we are overall pleased. If our revenue was to increase to the point we could support the cost of a more efficient system we would likely do so, but hare happy with Bright Pearl at this time.
Yes
Replaced NetSuite. We really liked NetSuite but it was cost prohibitive for us.
  • Price
  • Product Usability
  • Third-party Reviews
Product usability is the most important. Efficiency is key to the success of any business
I wouldn't change anything. We feel Bright Pearl is a great product for the parameters we have at hand.
  • Implemented in-house
No
Change management was minimal
  • Too many Collegues for each contact we imported
  • Many items had to be manually input
  • interfacing with a third party for shipping was a challenge
  • finding a new web host to interface was also very time consuming during the implementation
No
We paid for the first year and now don't feel there is enough of a need to do so.
No
When we had the Gold service we were extremely pleased. They were very responsive.
  • setting up items
  • setting up intial customers
  • running inventory reports
  • fulfilling orders requires too many steps
  • must use another program for shipping
Yes, but I don't use it
Overall once we learned the system it was good, but we have used systems that are more efficient and user friendly.
Score 1 out of 10
Vetted Review
Verified User
Incentivized
All departments within the company are using Brightpearl, Finance, Merchandising, Production, Sales etc. In theory, from factory purchase order to stock, delivery and invoicing, Brightpearl comes into play.
Currently, for the size and the structure of our business, Brightpearl is not addressing many of the business problems. I guess having all information on one database is helpful for the business
  • Brightpearl allows you to filter by a particular date range in most reports which allows you to only download dates of interest
  • Brightpearl allows you to update fields in multiple orders at once which can save time for bulk updates
  • Brightpearl team are extremely helpful in responding to quieries
  • It does not notify you of overdue sales orders or allow you to report on past due sales orders
  • The sales detail reports do not indicate which sales orders have been allocated so if you download it, you need to add manually the allocations
  • There is no sales detail report which separates components from the parent product. This makes reporting extremely difficult
Less appropriate if the business works with future orders and delivery dates. Its also unsutiable if you need to do detailed analysis from the reporting tools
N/A - I was not involved or with the company during this process
The team are extremely helpful and respond very quickly to any queries
  • Unfortunately, it decreases staff efficiency
  • I do not find it an easy database to work from
I really is not comparable.
SAP is a much easier business tool
I am not sure I have picked the correct Optimizer but again, this is a better forecasting tool than Brightpearl

24
Retail/Wholesale
Unfortunately no one is fully conversant with the Brightpearl functionality
  • Track Customer Sales Order Quantities
  • Track Stock Holding
  • Track Factory purchase order quantities
  • Invoicing
  • n/a
  • To be honest can't see that there are any and we will continue to use as currently
It is not a decision I can make for the business however, if it was, I would not renew our use
Not Sure
  • Analyst Reports
We wanted to be able to report on all aspects of the business and analyse the information accuratly and efficiently
I don't think we would pick Brightpearl as it is wrong for the structure of our business
  • Don't know
Change management was a minor issue with the implementation
I wasn't actually involved so am only aware through conversations with my colleagues
  • I was not involved in implimentation
No
I am not the decision maker so I am unsure why this choice was made
No
When I had a query, and the person assigned to deal with it was unsure of the reply, she directed it to another team to help me but stayed involved in the query so that she was satisfied it had been dealt with
  • None
  • Most tasks - downloading reports
  • updating information
No
I really do not think the system is user friendly
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