Brightpearl

Brightpearl

Score 3.9 out of 10
Brightpearl by Sage

Overview

What is Brightpearl?

Brightpearl’s retail operations platform is designed to handle peak trading, integrates with the full retail tech ecosystem, and is omni-channel native. Additionally, the vendor says their solution is the system of record for key trading data, provides real-time trading insights...
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Recent Reviews

Unhappy

1 out of 10
March 29, 2017
We use Shopify for our back-end inventory solution and integrate with Shopify for web sales and Shipstation for shipping. It used by one …
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Bright PEARL review

1 out of 10
December 29, 2016
Used as a business wide ERP. Worst ERP I have used. It is difficult to perform stock transfers. Cost of stock not valued properly. Orders …
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Pricing

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What is Brightpearl?

Brightpearl’s retail operations platform is designed to handle peak trading, integrates with the full retail tech ecosystem, and is omni-channel native. Additionally, the vendor says their solution is the system of record for key trading data, provides real-time trading insights and is automated so…

Entry-level set up fee?

  • Setup fee required
For the latest information on pricing, visithttps://www.brightpearl.com/pricing

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting / Integration Services

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Product Details

What is Brightpearl?

Brightpearl’s retail operations platform is designed to handle peak trading, integrates with the full retail tech ecosystem, and is omni-channel native. Additionally, the vendor says their solution is the system of record for key trading data, provides real-time trading insights and is automated so users can stay in control and manage by exception.

According to the vendor key differentiators include:
  • Software and Service. Service is an integral part of Brightpearl's offer. The vendor says their retail consultants get users live three times faster than traditional ERP, always for a fixed cost. And the in-house team is available throughout, from tech support to ongoing business consulting.
  • Built for Retail. Brightpearl is built only for the retail sector. This means: configuration not coding, designed for use by merchants not IT staff, every new feature is relevant, and their integrations and ecosystem are 100% retail.
  • Designed to Scale. Whether it’s seasonal peaks, promotions or sustained growth, merchants need an ops platform that can handle the volume. The vendor says they stand by their numbers: orders, SKUs, channels, reporting and financials fit for multi-million dollar merchants.

Brightpearl Features

  • Supported: Sales Order Management
  • Supported: Inventory Management
  • Supported: Inventory Planning
  • Supported: Shipping & Fulfillment
  • Supported: Warehouse Management
  • Supported: Retail Accounting
  • Supported: Purchasing & Supplier Management
  • Supported: Workflow Automation
  • Supported: Reporting
  • Supported: Payments
  • Supported: Analytics

Brightpearl Screenshots

Screenshot of Customer timeline giving you insight into pending orders, previous purchases and potential marketing opportunitiesScreenshot of Deep insight in your customers, product and sales channel through Brightpearl's Minubo integrationScreenshot of Fully integrated POS for access to all product inventory information at the tillScreenshot of Managing suppliers and purchasing inventory is quick and easy, says the vendorScreenshot of Provide top-notch service by having access to your customers’ full interaction history and personalize your marketing communication with product-interest tagging.Screenshot of Brightpearl’s flexible inventory management has all of the features you need to stay in control of your inventory and make fast, effective business decisions. Redistribute your staff towards growth strategies and reduce the time spent on costly admin overheads.Screenshot of Inventory Planning. With Brightpearl’s integrated inventory demand planning solution, understand exactly how your inventory is performing so you can put your time and money into the most impactful areas of your business. Identify trends to ensure you have the right products at the right time.Screenshot of Intuitive and easy-to-use POS, access all inventory across multiple locations alongside full customer order and communication history.Screenshot of Brightpearl’s integrated accounting is built specifically for retail and wholesale businesses, providing real-time insight into sales performance, profitability and costs across all your channels, all from the same system you use to manage sales, purchasing, inventory, customers and suppliers. Make the right decisions for your business in order to manage cost, reduce risk and remain agile in an ever-changing trading environment.Screenshot of Brightpearl’s intelligent process automation has all of the features you need to speed up order processing, reduce fulfillment latency and costs, and automate your entire order-to-cash process.

Brightpearl Integrations

Brightpearl Technical Details

Deployment TypesOn-premise, Software as a Service (SaaS), Cloud, or Web-Based
Operating SystemsWindows, Mac
Mobile ApplicationNo
Supported LanguagesEnglish

Frequently Asked Questions

Stitch Labs (discontinued), QuickBooks Commerce, and Linnworks are common alternatives for Brightpearl.

Reviewers rate Support Rating highest, with a score of 8.

The most common users of Brightpearl are from Small Businesses (1-50 employees).
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Comparisons

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Reviews

(1-25 of 124)
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Tracy Cooksey | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Personal on site training would have been much better than the online sessions, and we needed more real world scenarios to practice while in training and had assistance available. The support teams being located in UK and USA makes it hard to have live assistance but when we do get time with a consultant they are very helpful.
Our implementation was some time ago and the person that managed it is no longer with Brightpearl, so it may have improved.
Score 8 out of 10
Vetted Review
Verified User
I wasn't involved with implementing Brightpearl in our company. I do know that my manager and boss have other issues that they would like to be addressed with the program and they have discussed switching database programs. However, it does meet all of our needs in the company, we just have some issues that it would be nice if they could be worked out, so I don't think they will be switching programs any time soon.
March 29, 2017

Unhappy

Score 1 out of 10
Vetted Review
Verified User
The implementation was troubled. The Brightpearl implementer did not complete the implementation, there were many errors, and the implementation closer had to re-do many things in a rush to get us online.
Score 8 out of 10
Vetted Review
Verified User
Our implementation was a bit rocky. The training we received from Brightpearl didn't cover as many scenarios as we see in a day. It seemed like it would at the time, but once we started using it the missing bits were quickly discovered. Initially, our support after training wasn't up to what we needed. However, once we were transferred to an account manager that smoothed out nicely. Since that transition, Brightpearl has been responsive and the turnaround times on solutions to our problems has been very good.
Score 6 out of 10
Vetted Review
Verified User
I feel we were mostly thrown into the deep water without receiving enough training on the system.
The training we received was done prior to us having use of the system so was not very useful.
We were given a deadline for questions and then were on our own to figure out things we needed.
Joel Graham | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Implementation is fairly simple, and it's not unrealistic to have it functioning within days. The number of different systems and SKUs and channels you need to setup can obviously add complexity, but it still should not be a very difficult process. When it comes to teaching and on-boarding new employees to the system, it's also fairly simple, and a short tutorial and some basic write ups or screen-share videos can do the trick.
James Ewens | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Implementation was generally perfect, but if you are coming across from Sage I personally would recommend doing this as baby steps. We tried to import our entire Sage history in one batch and that was a bad idea hence the 9/10. That was mainly our fault and nothing on Brightpearl.
November 30, 2016

Brightpearl Review

Robert Cooke | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Training was not comprehensive enough on the areas we needed them. Yes, we covered the basics, but the system can do so much more. To me, the training should be staged to allow customers to have support for at least the first 12 months while they work out how to get the most out of the system rather than being expected to be charged for it.
November 01, 2016

Brightpearl is Great!

Score 10 out of 10
Vetted Review
Verified User
We had to hire a developer to have it integrated with Salesforce. I think looking back, we would have liked the integration to be easier for our team to do ourselves. Other than that I do not have any other key insights regarding implementation of Brightpearl.
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