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Brightpearl

Brightpearl

Overview

What is Brightpearl?

Brightpearl’s retail operations platform is designed to handle peak trading, integrates with the full retail tech ecosystem, and is omni-channel native. Additionally, the vendor says their solution is the system of record for key trading data, provides real-time trading…

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Recent Reviews

Unhappy

1 out of 10
March 29, 2017
Incentivized
We use Shopify for our back-end inventory solution and integrate with Shopify for web sales and Shipstation for shipping. It used by one …
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Reviewer Pros & Cons

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Pricing

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What is Brightpearl?

Brightpearl’s retail operations platform is designed to handle peak trading, integrates with the full retail tech ecosystem, and is omni-channel native. Additionally, the vendor says their solution is the system of record for key trading data, provides real-time trading insights and is automated…

Entry-level set up fee?

  • Setup fee required
For the latest information on pricing, visithttps://www.brightpearl.com/pricing

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting / Integration Services

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Product Demos

Sales Invoicing | Brightpearl

YouTube

Setting up Ad-lister with BrightPearl

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Brightpearl + Avalara Demo

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Add Products Via Upload | Brightpearl

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Brightpearl: The Retail Software for Omnichannel Growth

YouTube
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Product Details

What is Brightpearl?

Brightpearl’s retail operations platform is designed to handle peak trading, integrates with the full retail tech ecosystem, and is omni-channel native. Additionally, the vendor says their solution is the system of record for key trading data, provides real-time trading insights and is automated so users can stay in control and manage by exception.

According to the vendor key differentiators include:
  • Software and Service. Service is an integral part of Brightpearl's offer. The vendor says their retail consultants get users live three times faster than traditional ERP, always for a fixed cost. And the in-house team is available throughout, from tech support to ongoing business consulting.
  • Built for Retail. Brightpearl is built only for the retail sector. This means: configuration not coding, designed for use by merchants not IT staff, every new feature is relevant, and their integrations and ecosystem are 100% retail.
  • Designed to Scale. Whether it’s seasonal peaks, promotions or sustained growth, merchants need an ops platform that can handle the volume. The vendor says they stand by their numbers: orders, SKUs, channels, reporting and financials fit for multi-million dollar merchants.

Brightpearl Features

  • Supported: Sales Order Management
  • Supported: Inventory Management
  • Supported: Inventory Planning
  • Supported: Shipping & Fulfillment
  • Supported: Warehouse Management
  • Supported: Retail Accounting
  • Supported: Purchasing & Supplier Management
  • Supported: Workflow Automation
  • Supported: Reporting
  • Supported: Payments
  • Supported: Analytics

Brightpearl Screenshots

Screenshot of Customer timeline giving you insight into pending orders, previous purchases and potential marketing opportunitiesScreenshot of Deep insight in your customers, product and sales channel through Brightpearl's Minubo integrationScreenshot of Fully integrated POS for access to all product inventory information at the tillScreenshot of Managing suppliers and purchasing inventory is quick and easy, says the vendorScreenshot of Provide top-notch service by having access to your customers’ full interaction history and personalize your marketing communication with product-interest tagging.Screenshot of Brightpearl’s flexible inventory management has all of the features you need to stay in control of your inventory and make fast, effective business decisions. Redistribute your staff towards growth strategies and reduce the time spent on costly admin overheads.Screenshot of Inventory Planning. With Brightpearl’s integrated inventory demand planning solution, understand exactly how your inventory is performing so you can put your time and money into the most impactful areas of your business. Identify trends to ensure you have the right products at the right time.Screenshot of Intuitive and easy-to-use POS, access all inventory across multiple locations alongside full customer order and communication history.Screenshot of Brightpearl’s integrated accounting is built specifically for retail and wholesale businesses, providing real-time insight into sales performance, profitability and costs across all your channels, all from the same system you use to manage sales, purchasing, inventory, customers and suppliers. Make the right decisions for your business in order to manage cost, reduce risk and remain agile in an ever-changing trading environment.Screenshot of Brightpearl’s intelligent process automation has all of the features you need to speed up order processing, reduce fulfillment latency and costs, and automate your entire order-to-cash process.

Brightpearl Integrations

Brightpearl Technical Details

Deployment TypesOn-premise, Software as a Service (SaaS), Cloud, or Web-Based
Operating SystemsWindows, Mac
Mobile ApplicationNo
Supported LanguagesEnglish

Frequently Asked Questions

Stitch Labs (discontinued), QuickBooks Commerce, and Linnworks are common alternatives for Brightpearl.

Reviewers rate Support Rating highest, with a score of 8.1.

The most common users of Brightpearl are from Small Businesses (1-50 employees).
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Comparisons

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Reviews and Ratings

(292)

Attribute Ratings

Reviews

(1-25 of 158)
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Score 10 out of 10
Vetted Review
Verified User
Incentivized
If you have multiple sales platforms, like most successful e-commerce companies do, being able to have one place where you can see sales, returns, fraudulent orders, inventory, and more is no longer a luxury, it's a necessity. The time and energy we spent before having Brightpearl by Sage were not allowing us to scale at the rate our sales were predicting. If you're just starting out, or only sell on one platform, I'm not sure you'll necessarily benefit from Brightpearl by Sage, however, as you grow you will definitely need some centralized dashboard, and it might be worth getting it dialed in early, so you're ready to go as and when you scale.
Score 2 out of 10
Vetted Review
Verified User
In my opinion, Brightpearl contracts aren't worth the paper they're written on. In my experience, the pricing tiers based on number of sales were introduced mid-way through a contract and I believe we had to pay overages. I feel like the price has increased steadily by about £7000 per year. Based on my experience, if you don't like their changes, they are happy to terminate your services (paraphrased, but, yes, I believe they told me this). I feel like account managers change seemingly every year and I agree with another reviewer's mentioning of arrogance.
Score 1 out of 10
Vetted Review
Verified User
It's a perfectly good system but if you have a company that is growing, that is working with partners and you like value for money then I'd advise you to look at other systems before committing to Brightpearl. Also if you like your customer service contact to be nice to you, then perhaps best to look somewhere else too!
Score 2 out of 10
Vetted Review
Verified User
I say if you are an SME or scaling retailer you are better off integrating a separate set of tools such as Xero, Unleashed, Tradegeko, etc. These platforms have focused capability and development. [In my experience,] Brightpearl is a confusing platform that does not cover the depth of even the basics of businesses.
Score 8 out of 10
Vetted Review
Verified User
Incentivized
As a manager of the Ecommerce team, it is vital that the data in Brightpearl is enriched and clear to allow the front end of the site to showcase the correct information for the end consumer. Brightpearl allows for this as well as being able to track product movement and sales.
Score 8 out of 10
Vetted Review
Verified User
Incentivized
Brightpearl is well suited for product and order management. You can create your own product SKUs or use Brightpearl product IDs for barcodes and the SKU will follow the product within Brightpearl making it good for tracking inventory levels, purchase orders, customer orders, fulfillment, etc. Brightpearl needs some more development on its integration with other software, including sales channels like Big Commerce, Amazon, eBay, etc. to add more features and options for the mapping between the connected sites.
Score 8 out of 10
Vetted Review
Verified User
Incentivized
Something that it has done really well is help streamline internal functions that we used to have organized by a variety of software vendors. For example, we had a different provider for accounting and inventory, which led to confusion, lack of clarity on certain inventory, and a general sense of disorganization. Now we are in a lot better shape!
Tracy Cooksey | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Brightpearl suits businesses with an inventory system where stock is not ordered well in advance (such as from overseas), and where purchase orders are greater in volume and not large in size.
It is very well priced compared to similiar products, and the new pricing structure offering unlimited users is a huge advantage over competitors.
The support team at Brightpearl is fantastic and are so accommodating and easy to understand.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Brightpearl is very well suited to a mobile workforce as well as a large office based one. Being cloud based it allows your direct sales guys instant access to the same information as your internal guys. Technical sales teams will benefit from instantly accessing relevant data and rapidly building quotations on site.
Score 8 out of 10
Vetted Review
Verified User
Incentivized
As a database overall, I think it is very well suited for our business. I only wish that it was easier to learn the more in depth aspects of the program so that we can put it to even further good use. Like we can't figure out how much credit our wholesale customers have in order to tell them how much they can spend on their next wholesale order.
December 29, 2016

Bright PEARL review

Score 1 out of 10
Vetted Review
Verified User
Incentivized
[Brightpearl is well suited for] Really small basic companies. Not suitable for multi channel, multi currency, growing companies. Not user friendly. Customer service are OK, though, when there is a problem. I wouldn't recommend for a large company over 5m. We are moving across to SAP as soon as possible.
Score 8 out of 10
Vetted Review
Verified User
Incentivized
Brightpearl has really cut down our order picking and processing time which is a big plus. The ability to scan items in comparison to the Goods Note has really cut down on our errors. That makes for more satisfied customers! It's also much easier to track orders that come in from different sources all in one place. That had been a very time consuming process for us before we started using Brightpearl.
The ordering system has been a challenge to get to work the way we model our business. This has a lot to do with the limited availability of some of our products. We work with many small vendors and craftsman in a niche market and many of our items are made to order or custom made. Our ordering lead times can change dramatically in a short period of time. It makes setting ordering points difficult. It's also not as intuitive to generate POs for items we need as our prior system was.
Guy Wall | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User
Incentivized
Brightpearl is fantastic to use particularly for online companies with multiple brands and sales channels as you can accurately keep track of the success of one particular brand. I find it to be a well designed and intelligent piece of software which very rarely lets itself down. We will continue to use Brightpearl for years to come.
Joel Graham | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Incentivized
Brightpearl is very well suited for small-medium companies that are growing quickly and need a way to improve their operational systems and functionality to handle increasing volume of orders. Particularly if you use multiple SKUs, sales channels, and/or warehouses, the features offered by Brightpearl are excellently well suited to handle these types of needs. I don't believe Brightpearl would be very applicable for very small companies with a small number of SKUs, as many of the features offered would be unnecessary and underutilized.
Score 7 out of 10
Vetted Review
Verified User
Incentivized
Brightpearl is well suited for smaller to medium businesses. Our company has only the 4 user plan but we should defintely be adding more onto the plan as we are adding more employees as our business grows. It may not be a great thing for large corporations just due to communication.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
If you are selling from only your website as a small company, that means you are not really ready for brightpearl. Brightpearl is good for managing huge quantities and a variety of market places at once. Brightpearl is easy to manage and useful for its users. I do reccomend brightpearl for companies that are trying to take the next step.
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