Brightpearl

Brightpearl

About TrustRadius Scoring
Score 3.8 out of 100
Brightpearl

Overview

Recent Reviews

Brightpearl User Review

8 out of 10
June 24, 2019
We use Brightpearl across our company for POS, purchasing, customer service, and order and customer management. We use Brightpearl to …
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Unhappy

1 out of 10
March 29, 2017
We use Shopify for our back-end inventory solution and integrate with Shopify for web sales and Shipstation for shipping. It used by one …
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Bright PEARL review

1 out of 10
December 29, 2016
Used as a business wide ERP. Worst ERP I have used. It is difficult to perform stock transfers. Cost of stock not valued properly. Orders …
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Brightpearl really does shine!

8 out of 10
December 21, 2016
Brightpearl is being used across the entire company. We use it to process our online orders, in store orders, phone orders, and manage our …
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Pricing

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What is Brightpearl?

Brightpearl’s retail operations platform is designed to handle peak trading, integrates with the full retail tech ecosystem, and is omni-channel native. Additionally, the vendor says their solution is the system of record for key trading data, provides real-time trading insights and is automated so…

Entry-level set up fee?

  • Setup fee required
For the latest information on pricing, visithttps://www.brightpearl.com/pricing

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting / Integration Services

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Alternatives Pricing

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What is Cin7?

Cin7, headqduartered in Auckland, aims to make complex retail and wholesale simple with all-in-one cloud inventory, POS, EDI and 3PL. Cin7 allows users to manage sales channels, inventory, point of sale and supply chain in one central, cloud-based software. Cin7 offers integrations using third party…

Features Scorecard

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Product Details

What is Brightpearl?

Brightpearl’s retail operations platform is designed to handle peak trading, integrates with the full retail tech ecosystem, and is omni-channel native. Additionally, the vendor says their solution is the system of record for key trading data, provides real-time trading insights and is automated so users can stay in control and manage by exception.

According to the vendor key differentiators include:
  • Software and Service. Service is an integral part of Brightpearl's offer. The vendor says their retail consultants get users live three times faster than traditional ERP, always for a fixed cost. And the in-house team is available throughout, from tech support to ongoing business consulting.
  • Built for Retail. Brightpearl is built only for the retail sector. This means: configuration not coding, designed for use by merchants not IT staff, every new feature is relevant, and their integrations and ecosystem are 100% retail.
  • Designed to Scale. Whether it’s seasonal peaks, promotions or sustained growth, merchants need an ops platform that can handle the volume. The vendor says they stand by their numbers: orders, SKUs, channels, reporting and financials fit for multi-million dollar merchants.

Brightpearl Features

  • Supported: Sales Order Management
  • Supported: Inventory Management
  • Supported: Inventory Planning
  • Supported: Shipping & Fulfillment
  • Supported: Warehouse Management
  • Supported: Retail Accounting
  • Supported: Purchasing & Supplier Management
  • Supported: Workflow Automation
  • Supported: Reporting
  • Supported: Payments
  • Supported: Analytics

Brightpearl Screenshots

Customer timeline giving you insight into pending orders, previous purchases and potential marketing opportunitiesDeep insight in your customers, product and sales channel through Brightpearl's Minubo integrationFully integrated POS for access to all product inventory information at the tillManaging suppliers and purchasing inventory is quick and easy, says the vendorProvide top-notch service by having access to your customers’ full interaction history and personalize your marketing communication with product-interest tagging.Brightpearl’s flexible inventory management has all of the features you need to stay in control of your inventory and make fast, effective business decisions. Redistribute your staff towards growth strategies and reduce the time spent on costly admin overheads.Inventory Planning. With Brightpearl’s integrated inventory demand planning solution, understand exactly how your inventory is performing so you can put your time and money into the most impactful areas of your business. Identify trends to ensure you have the right products at the right time.Intuitive and easy-to-use POS, access all inventory across multiple locations alongside full customer order and communication history.Brightpearl’s integrated accounting is built specifically for retail and wholesale businesses, providing real-time insight into sales performance, profitability and costs across all your channels, all from the same system you use to manage sales, purchasing, inventory, customers and suppliers. Make the right decisions for your business in order to manage cost, reduce risk and remain agile in an ever-changing trading environment.Brightpearl’s intelligent process automation has all of the features you need to speed up order processing, reduce fulfillment latency and costs, and automate your entire order-to-cash process.

Brightpearl Downloadables

Brightpearl Integrations

Brightpearl Competitors

Brightpearl Technical Details

Deployment TypesOn-premise, SaaS
Operating SystemsWindows, Mac
Mobile ApplicationNo
Supported LanguagesEnglish

Comparisons

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Frequently Asked Questions

What is Brightpearl's best feature?

Reviewers rate Support Rating highest, with a score of 7.8.

Who uses Brightpearl?

The most common users of Brightpearl are from Small Businesses (1-50 employees) and the Retail industry.

Reviews

(1-25 of 156)
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Score 2 out of 10
Vetted Review
Verified User
Review Source
In my opinion, Brightpearl contracts aren't worth the paper they're written on. In my experience, the pricing tiers based on number of sales were introduced mid-way through a contract and I believe we had to pay overages. I feel like the price has increased steadily by about £7000 per year. Based on my experience, if you don't like their changes, they are happy to terminate your services (paraphrased, but, yes, I believe they told me this). I feel like account managers change seemingly every year and I agree with another reviewer's mentioning of arrogance.
Score 1 out of 10
Vetted Review
Verified User
Review Source
It's a perfectly good system but if you have a company that is growing, that is working with partners and you like value for money then I'd advise you to look at other systems before committing to Brightpearl. Also if you like your customer service contact to be nice to you, then perhaps best to look somewhere else too!
Score 2 out of 10
Vetted Review
Verified User
Review Source
I say if you are an SME or scaling retailer you are better off integrating a separate set of tools such as Xero, Unleashed, Tradegeko, etc. These platforms have focused capability and development. [In my experience,] Brightpearl is a confusing platform that does not cover the depth of even the basics of businesses.
Score 8 out of 10
Vetted Review
Verified User
Review Source
As a manager of the Ecommerce team, it is vital that the data in Brightpearl is enriched and clear to allow the front end of the site to showcase the correct information for the end consumer. Brightpearl allows for this as well as being able to track product movement and sales.
Score 8 out of 10
Vetted Review
Verified User
Review Source
Brightpearl is well suited for product and order management. You can create your own product SKUs or use Brightpearl product IDs for barcodes and the SKU will follow the product within Brightpearl making it good for tracking inventory levels, purchase orders, customer orders, fulfillment, etc. Brightpearl needs some more development on its integration with other software, including sales channels like Big Commerce, Amazon, eBay, etc. to add more features and options for the mapping between the connected sites.
Score 8 out of 10
Vetted Review
Verified User
Review Source
Something that it has done really well is help streamline internal functions that we used to have organized by a variety of software vendors. For example, we had a different provider for accounting and inventory, which led to confusion, lack of clarity on certain inventory, and a general sense of disorganization. Now we are in a lot better shape!
Tracy Cooksey | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source
Brightpearl suits businesses with an inventory system where stock is not ordered well in advance (such as from overseas), and where purchase orders are greater in volume and not large in size.
It is very well priced compared to similiar products, and the new pricing structure offering unlimited users is a huge advantage over competitors.
The support team at Brightpearl is fantastic and are so accommodating and easy to understand.
Score 10 out of 10
Vetted Review
Verified User
Review Source
Brightpearl is very well suited to a mobile workforce as well as a large office based one. Being cloud based it allows your direct sales guys instant access to the same information as your internal guys. Technical sales teams will benefit from instantly accessing relevant data and rapidly building quotations on site.
Score 8 out of 10
Vetted Review
Verified User
Review Source
As a database overall, I think it is very well suited for our business. I only wish that it was easier to learn the more in depth aspects of the program so that we can put it to even further good use. Like we can't figure out how much credit our wholesale customers have in order to tell them how much they can spend on their next wholesale order.
December 29, 2016

Bright PEARL review

Score 1 out of 10
Vetted Review
Verified User
Review Source
[Brightpearl is well suited for] Really small basic companies. Not suitable for multi channel, multi currency, growing companies. Not user friendly. Customer service are OK, though, when there is a problem. I wouldn't recommend for a large company over 5m. We are moving across to SAP as soon as possible.
Score 8 out of 10
Vetted Review
Verified User
Review Source
Brightpearl has really cut down our order picking and processing time which is a big plus. The ability to scan items in comparison to the Goods Note has really cut down on our errors. That makes for more satisfied customers! It's also much easier to track orders that come in from different sources all in one place. That had been a very time consuming process for us before we started using Brightpearl.
The ordering system has been a challenge to get to work the way we model our business. This has a lot to do with the limited availability of some of our products. We work with many small vendors and craftsman in a niche market and many of our items are made to order or custom made. Our ordering lead times can change dramatically in a short period of time. It makes setting ordering points difficult. It's also not as intuitive to generate POs for items we need as our prior system was.
Guy Wall | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User
Review Source
Brightpearl is fantastic to use particularly for online companies with multiple brands and sales channels as you can accurately keep track of the success of one particular brand. I find it to be a well designed and intelligent piece of software which very rarely lets itself down. We will continue to use Brightpearl for years to come.
Joel Graham | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Review Source
Brightpearl is very well suited for small-medium companies that are growing quickly and need a way to improve their operational systems and functionality to handle increasing volume of orders. Particularly if you use multiple SKUs, sales channels, and/or warehouses, the features offered by Brightpearl are excellently well suited to handle these types of needs. I don't believe Brightpearl would be very applicable for very small companies with a small number of SKUs, as many of the features offered would be unnecessary and underutilized.
Score 7 out of 10
Vetted Review
Verified User
Review Source
Brightpearl is well suited for smaller to medium businesses. Our company has only the 4 user plan but we should defintely be adding more onto the plan as we are adding more employees as our business grows. It may not be a great thing for large corporations just due to communication.
Score 10 out of 10
Vetted Review
Verified User
Review Source
If you are selling from only your website as a small company, that means you are not really ready for brightpearl. Brightpearl is good for managing huge quantities and a variety of market places at once. Brightpearl is easy to manage and useful for its users. I do reccomend brightpearl for companies that are trying to take the next step.
November 30, 2016

Brightpearl Review

Robert Cooke | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Review Source
There are lots of functions that I don't quite know how to use, the training received was perhaps not sufficient to truly grasp what the system can do. However now having spent time exploring, we can get the most out of the software.