Brightpearl Reviews

281 Ratings
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Score 7.6 out of 100

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Reviews (1-25 of 151)

Anonymous | TrustRadius Reviewer
Score 8 out of 10
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Likelihood to Recommend

Brightpearl is well suited for product and order management. You can create your own product SKUs or use Brightpearl product IDs for barcodes and the SKU will follow the product within Brightpearl making it good for tracking inventory levels, purchase orders, customer orders, fulfillment, etc. Brightpearl needs some more development on its integration with other software, including sales channels like Big Commerce, Amazon, eBay, etc. to add more features and options for the mapping between the connected sites.
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Anonymous | TrustRadius Reviewer
Score 8 out of 10
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Something that it has done really well is help streamline internal functions that we used to have organized by a variety of software vendors. For example, we had a different provider for accounting and inventory, which led to confusion, lack of clarity on certain inventory, and a general sense of disorganization. Now we are in a lot better shape!
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Tracy Cooksey | TrustRadius Reviewer
Score 10 out of 10
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Brightpearl suits businesses with an inventory system where stock is not ordered well in advance (such as from overseas), and where purchase orders are greater in volume and not large in size.
It is very well priced compared to similiar products, and the new pricing structure offering unlimited users is a huge advantage over competitors.
The support team at Brightpearl is fantastic and are so accommodating and easy to understand.
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Steve Hardy | TrustRadius Reviewer
Score 10 out of 10
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Brightpearl is very well suited to a mobile workforce as well as a large office based one. Being cloud based it allows your direct sales guys instant access to the same information as your internal guys. Technical sales teams will benefit from instantly accessing relevant data and rapidly building quotations on site.
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Joel Graham | TrustRadius Reviewer
Score 8 out of 10
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Brightpearl is very well suited for small-medium companies that are growing quickly and need a way to improve their operational systems and functionality to handle increasing volume of orders. Particularly if you use multiple SKUs, sales channels, and/or warehouses, the features offered by Brightpearl are excellently well suited to handle these types of needs. I don't believe Brightpearl would be very applicable for very small companies with a small number of SKUs, as many of the features offered would be unnecessary and underutilized.
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James Ewens | TrustRadius Reviewer
Score 10 out of 10
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If you run a Multi-Channel business then BrightPearl is an absolute no brainer. It will save you hours and hours of time.
It is well suited in any small to mid size business scenario.
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Daniel Ewers | TrustRadius Reviewer
Score 7 out of 10
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It is very appropriate for use in gathering and keeping a detailed list of client information for future orders and current orders. It is also suited for taking that information and generating a list of customers to include in a marketing campaign. I would suggest brightpearl would be less appropriate for a business that has a very small list of clients, and deals mainly with loose bulk material.
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Izzy Raskin | TrustRadius Reviewer
Score 9 out of 10
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Likelihood to Recommend

It is perfectly suited for a mid-size company which sells in multiple places and on multiple platforms. It takes care of managing inventory, making purchases, recording the sales and booking all payments.

Smaller companies may not require its functions, and larger companies may use more software which is project specific. This does all things for all people very well, and I am very happy with it.
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Guy Wall | TrustRadius Reviewer
Score 7 out of 10
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Brightpearl is fantastic to use particularly for online companies with multiple brands and sales channels as you can accurately keep track of the success of one particular brand. I find it to be a well designed and intelligent piece of software which very rarely lets itself down. We will continue to use Brightpearl for years to come.
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Gary Murray | TrustRadius Reviewer
Score 10 out of 10
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Brightpearl has been great for us so far, we have much improved customer service levels due to improved stock and inventory levels. We also can accurately display stock levels on our sites as their integration allows the stock to sync across platforms, this allows us to integrate with Visualsoft (our websites), Amazon, eBay and a showroom with an ePos. Brightpearl is probably best suited to businesses where all stock is dispatched from their own location and can struggle with business a bit when drop-shipping from external suppliers is involved.
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Robert Cooke | TrustRadius Reviewer
November 30, 2016

Brightpearl Review

Score 8 out of 10
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Likelihood to Recommend

There are lots of functions that I don't quite know how to use, the training received was perhaps not sufficient to truly grasp what the system can do. However now having spent time exploring, we can get the most out of the software.
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Palma Tiberi | TrustRadius Reviewer
Score 8 out of 10
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Brightpearl is a great ordering system for any company. They allow you to customize the ordering pages and place the orders directly in the software. It seems to be keyed towards smaller companies. When we had 15-25 employees, it worked perfectly for us. As we grow, it is not able to keep up with as many of our needs.
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Susie Sebastian | TrustRadius Reviewer
October 18, 2016

BrightPearl Review

Score 7 out of 10
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Likelihood to Recommend

I think it has a lot of good tools but there are a few things that are a bit annoying. I've only been using BP since March so I don't know how to fully utilize the tools or updates but I have used other management tools and see room for improvement.
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James Murphy | TrustRadius Reviewer
Score 9 out of 10
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Brightpearl is great for multi-channel stock management and is a good fit as a stock and channel management system for business large and small. With a little help from myself, all channels are easily managed and reported on from within the Brightpearl platform. They are constantly improving the platform as well!
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Russ Mellor | TrustRadius Reviewer
Score 8 out of 10
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It does what it does well, but won't suit all businesses. We have been told we are not a core business and may stop being serviced / supported, which wasn't great to hear! We use Brightpearl for generating quotes, invoices and job notes. Along with storing all client details / CRM and generating reporting metrics including P+L, sales and tax reports, including VAT. We're not multichannel retailers and we don't currently make the best use of the stock control / inventory facilities.
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Colin Price | TrustRadius Reviewer
Score 2 out of 10
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I guess that Brightpearl is aimed at the high volume webshop etailers rather than more physical order based businesses, based in the UK. It's probably good here where there are few imports and all sales are made in the same territory and currency. I expect the integration with major shop platforms is good.
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About Brightpearl

Brightpearl’s retail operations platform is designed to reliably handle peak trading, integrates with the full retail tech ecosystem, and is omni-channel native. Additionally, the vendor says their solution is the system of record for key trading data, provides real-time trading insights and is automated so users can stay in control and manage by exception.

According to the vendor key differentiators include:
  • Software and Service. Service is an integral part of Brightpearl's offer. The vendor says their retail consultants get you live in three times faster than traditional ERP, always for a fixed cost. And the in-house team stays with you throughout, from tech support to ongoing business consulting.
  • Built for Retail. Brightpearl is built only for the retail sector. This means: configuration not coding, designed for use by merchants not IT staff, every new feature is relevant, and their integrations and ecosystem are 100% retail.
  • Designed to Scale With You. Whether it’s seasonal peaks, promotions or sustained growth, merchants need an ops platform that can handle the volume. The vendor says they stand by their numbers: orders, SKUs, channels, reporting and financials fit for multi-million dollar merchants.

Brightpearl Features

Has featureSales Order Management
Has featureInventory Management
Has featureInventory Planning
Has featureShipping & Fulfillment
Has featureWarehouse Management
Has featureRetail Accounting
Has featurePurchasing & Supplier Management
Has featureWorkflow Automation
Has featureReporting
Has featurePayments

Brightpearl Screenshots

Brightpearl Integrations

Shopify, BigCommerce, Authorize.Net, ShipStation, Xero, QuickBooks Online, PayPal, Magento, eBay, Amazon, Alibaba, ekmPowershop, Shiptheory, Rakuten, Royal Mail, UPS, Cubecart, Hermes, Parcelforce, Shiptheory

Brightpearl Competitors

Pricing

  • Does not have featureFree Trial Available?No
  • Does not have featureFree or Freemium Version Available?No
  • Has featurePremium Consulting/Integration Services Available?Yes
  • Entry-level set up fee?Required

Brightpearl is for merchants trading $1M or above, or those that expect to be in the next 12 months. Our pricing is designed to suit the needs of fast-growth and larger merchants so contact us today to discuss your specific requirements and we’ll provide a solution that meets your needs.

Brightpearl Support Options

 Paid Version
Phone
Email
Forum/Community
FAQ/Knowledgebase
Social Media
Video Tutorials / Webinar

Brightpearl Technical Details

Deployment Types:On-premise, SaaS
Operating Systems: Windows, Mac
Mobile Application:No
Supported Languages: English