Brightpearl by Sage is great!
We changed to Brightpearl by Sage mainly for the automation and ease of use. The direct API integrations with Shopify Plus are great. We …
Overview
What is Brightpearl?
Brightpearl’s retail operations platform is designed to handle peak trading, integrates with the full retail tech ecosystem, and is omni-channel native. Additionally, the vendor says their solution is the system of record for key trading data, provides real-time trading…
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What is Brightpearl?
Brightpearl’s retail operations platform is designed to handle peak trading, integrates with the full retail tech ecosystem, and is omni-channel native. Additionally, the vendor says their solution is the system of record for key trading data, provides real-time trading insights and is automated…
Entry-level set up fee?
- Setup fee required
For the latest information on pricing, visithttps://www.brightpearl.com/pricing
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- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
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Product Demos
Sales Invoicing | Brightpearl
YouTube
Setting up Ad-lister with BrightPearl
YouTube
Brightpearl + Avalara Demo
YouTube
Add Products Via Upload | Brightpearl
YouTube
Brightpearl: The Retail Software for Omnichannel Growth
YouTube
Product Details
- About
- Integrations
- Competitors
- Tech Details
- Downloadables
- FAQs
What is Brightpearl?
Brightpearl’s retail operations platform is designed to handle peak trading, integrates with the full retail tech ecosystem, and is omni-channel native. Additionally, the vendor says their solution is the system of record for key trading data, provides real-time trading insights and is automated so users can stay in control and manage by exception.
According to the vendor key differentiators include:
According to the vendor key differentiators include:
- Software and Service. Service is an integral part of Brightpearl's offer. The vendor says their retail consultants get users live three times faster than traditional ERP, always for a fixed cost. And the in-house team is available throughout, from tech support to ongoing business consulting.
- Built for Retail. Brightpearl is built only for the retail sector. This means: configuration not coding, designed for use by merchants not IT staff, every new feature is relevant, and their integrations and ecosystem are 100% retail.
- Designed to Scale. Whether it’s seasonal peaks, promotions or sustained growth, merchants need an ops platform that can handle the volume. The vendor says they stand by their numbers: orders, SKUs, channels, reporting and financials fit for multi-million dollar merchants.
Brightpearl Features
- Supported: Sales Order Management
- Supported: Inventory Management
- Supported: Inventory Planning
- Supported: Shipping & Fulfillment
- Supported: Warehouse Management
- Supported: Retail Accounting
- Supported: Purchasing & Supplier Management
- Supported: Workflow Automation
- Supported: Reporting
- Supported: Payments
- Supported: Analytics
Brightpearl Screenshots
Brightpearl Integrations
- Shopify
- BigCommerce
- Authorize.net
- ShipStation
- Xero
- QuickBooks Online
- Shiptheory
- PayPal
- Magento
- eBay
- Amazon
- Alibaba
- ekmPowershop
- Rakuten
- Royal Mail
- UPS
- Cubecart
- Hermes
- Parcelforce
Brightpearl Competitors
Brightpearl Technical Details
| Deployment Types | On-premise, Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Windows, Mac |
| Mobile Application | No |
| Supported Languages | English |
Brightpearl Downloadables
Frequently Asked Questions
Stitch Labs (discontinued), QuickBooks Commerce, and Linnworks are common alternatives for Brightpearl.
Reviewers rate Support Rating highest, with a score of 8.1.
The most common users of Brightpearl are from Small Businesses (1-50 employees).
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Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Business Problems Solved
- Pros
- Cons
- Recommendations
Brightpearl is a versatile platform that is used by various departments within an organization to streamline their operations and improve efficiency. Users have imported their client databases and categorized clients based on their profession, allowing them to generate accurate target lists for mailings. The operations team relies on Brightpearl to fulfill orders, enter shipping information, and manage inventory levels. The product management team utilizes the platform to collect and analyze campaign data, determine popular products through sales data, and manage SKUs and technological functions.
Brightpearl serves as a comprehensive solution for sales, inventory, marketing, and contact management. It is particularly helpful in keeping track of inventory and customer information, allowing users to integrate with other platforms such as Amazon and Shopify. The platform fulfills the organization's needs for stock management and invoicing. However, some users have found the CRM and reporting functions to be lacking. Brightpearl provides valuable insights into daily financial reports, marketing strategies, and customer behavior, enabling users to log calls, send emails, and track spending trends. Furthermore, the software is praised for its ability to simplify inventory management, order processing, and customer service, helping businesses save time and improve shipping efficiency. Overall, Brightpearl offers a range of use cases that address accounting, inventory, sales tracking, and customer management needs across multiple departments within an organization.
Positive Pros:
- User-Friendly Interface: Many reviewers have praised the user-friendly interface of the product, stating that it is easy to navigate and intuitive to use. Users have appreciated how quickly they can learn and adapt to the system, making their experience more enjoyable.
- Efficient Performance: Several customers have highlighted the efficient performance of the product. They have mentioned that it carries out tasks swiftly and effectively, saving them time and increasing their productivity. The smooth operation has been a key factor in users' satisfaction with the product.
- Helpful Customer Support: A notable number of reviewers have expressed appreciation for the helpfulness of the customer support team. Customers have felt supported throughout their journey with the product, as representatives promptly address their queries and provide valuable assistance when needed. This responsive support has contributed positively to users' overall experience.
Confusing User Interface: Many users have found Brightpearl's user interface to be confusing, leading to difficulties in completing tasks. The layout and organization of features are not intuitive, resulting in a steep learning curve for new users. Some reviewers have mentioned that certain functions are buried within multiple menus or tabs, making it time-consuming to find and access specific tools.
Poor Communication and Updates: Users have experienced issues with poor communication and updates from Brightpearl, resulting in functionality problems and the need for regular retraining. Timely information about system changes or bug fixes has been lacking, causing confusion and frustration among users who rely on accurate and up-to-date software functionality.
Lack of Integration Options: Several users have mentioned that the software has been overpromised in terms of integration with external systems, causing them to seek alternative, untested integrations. The limited integration options provided by Brightpearl fell short of expectations for some customers, requiring them to explore other solutions that may come with additional challenges and potential risks.
Users have provided several recommendations for Brightpearl based on their experiences with the platform. The most common recommendations are as follows:
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Gain a thorough understanding of how Brightpearl integrates and works with all channels: Users suggest taking the time to learn all the features of Brightpearl to maximize efficiency when using the platform. This includes understanding how it integrates with various channels, such as eBay and Amazon, to ensure smooth operations across multiple sales channels.
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Prepare and test data before implementing Brightpearl: It is advised to get data in order before implementing Brightpearl and to watch support videos on YouTube to better understand the product before going live. Users recommend properly preparing and testing external databases and consulting with Brightpearl about their capabilities, particularly when importing products.
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Take advantage of training resources and ask questions: Users recommend fully understanding the functions of Brightpearl before starting and ensuring that all products and transactions are added correctly. They also advise asking lots of questions about how Brightpearl integrates with current systems and meeting other companies currently using the system. In addition, involving all users in the training process can help avoid answering their questions later on.
Overall, users recommend investing time in learning and exploring Brightpearl's capabilities, preparing data thoroughly, and seeking support from both external resources and the company itself.
Attribute Ratings
Reviews
(1-5 of 5)Companies can't remove reviews or game the system. Here's why
July 27, 2023
Easy to use software
Score 10 out of 10
Vetted Review
Verified User
As a small business owner, we can confidently say that Inventory Planner has been an absolute game changer for our operations. Its ease of use and powerful features make it an essential tool in managing our inventory effectively. The integration with our e-commerce platform and softwares is seamless, streamlining our entire inventory management process. It has saved us countless hours of manual work, enabling us to focus on other important aspects of our business.
- The integration with our e-commerce platform and softwares is seamless
- The forecasting system is really good
- The customer support at Inventory Planner is outstanding. They are there to help you out at each step
- It's difficult to understand the software at first glance
- It gets slow sometimes
- Rest it's all good
- Forecasting the demand
- Integration with our other systems
- Good customer support services
- It has been a good steep growth
- We have got positive ROI by using this software
- Its easy to use and user friendly so gives us time to focus on other aspects of business
Since we have multiple e-commerce stores, both native and online marketplaces, it's next to impossible to manage them all without a central dashboard where I can view inventory, sales, analytics, and other data in one place. Brightpearl by Sage is that central dashboard, providing a one-stop shop, so to speak, for me and my staff when dealing with the day-to-day management of the business.
- Centralizes our various sales platforms
- Provides quick and easy inventory analytics
- Effortless management and creation of purchase orders
- I would like to have the fraudulent orders automatically integrated into our fraud platform.
- Some integration with Google Docs and Shopify would save us from having to fill in details, like SKUs and prices, across multiple platforms.
- Sales platform centralization
- Easy access to inventory and sales analytics
- Purchase order management and creation
- I would have had to employ and train more staff to cope with our growth without Brightpearl by Sage. That's a lot of money, a lot of time, and it doesn't always work out.
- We can now scale without concern. As the business grows, Brightpearl by Sage can handle it without issue.
- While I can't provide exact numbers, we've seen very positive year-on-year growth since we chose Brightpearl by Sage. With more time on their hands, both my staff and I can get on with the business of making money rather than juggling spreadsheets, which is, as everyone knows, an absolute nightmare.
Score 2 out of 10
Vetted Review
Verified User
We use Brightpearl for our order management, customer management, sending purchase orders to vendors, accounting, and warehouse/inventory management.
- Inventory
- In my opinion, I believe they should work on responding to the needs of their customers.
- I believe the features are disappointing for the cost and I feel like feature requests or suggestions for improvement fall on deaf ears.
- In my opinion, the integrations are basic. I find that the integration with Gmail (still) uses the outdated, less secure method that Gmail disables every so often.
- When we report bugs, I feel like they are seldom acknowledged and never fixed. As an example during our use, Brightpearl's integration of one of the tax services is faulty and sends many more API calls than originally promised, which I believe is costing us a hefty sum and I feel like it has never been fixed after years.
- In my opinion, the technical support is barely competent. I feel that tickets go unanswered, or are provided with responses that show they haven't read the ticket at all. In my experience, I find that there are regularly no support agents in their phone queue, even during their support hours, with no option to leave a voicemail either.
- I believe that the logs and accountability could be improved. I believe there is practically no access or ability to edit trail logs, so I can't tell which users edited products, sales/purchase orders, customer/vendor profiles, etc.
- Inventory management
- Sales
- Purchases
- Integrations with eCommerce platforms
- It's much better than our old system.
We originally selected Brightpearl as it used to be much cheaper than alternatives. Most alternatives also seemed to be aimed at either companies much larger than us or much smaller than us.
November 23, 2021
Solid system with significant drawbacks
Score 1 out of 10
Vetted Review
Verified User
We joined Brightpearl in 2013 and left in November 2021 We left for 3 reasons 1. Lack of integrations. We all partner with at least one 3rd party platform these days but we could not get Brightpearl to work with these platforms in any meaningful way. 2. Price. In 2013 we paid £2500 per annum for 5k orders. In 2020 this was increased to £6000 and then this year our quote was over £8k. If we need to go up to 10k orders per annum this cost went up to almost £10k per annum. It's a decent system but in my opinion, it's not worth this amount of money. 3. I never ever want to talk to anyone in their customer service team again. Life is simply too short to have to endure that again
- Bulk picking lists
- reporting
- price
- customer service
- integrations
- order management
- stock management
- sales reporting
- We've used it efficiently for 8 years
September 21, 2021
Leaving Brightpearl after 8 Long Years
Score 2 out of 10
Vetted Review
Verified User
[I feel Brightpearl] is not up to scratch for 2021. We have been using Brightpearl for the last 8 years to manage all of our B2B and D2C order processing, supplier management, and financial management. It has been an integral T1 system in both a Magento and Shopify tech stack. We are a scaling e-commerce business with a robust, wholesale channel. We were originally drawn to Brightpearl with its integrated financial management and have 8 years of chart accounts within the system. Also, we previously had some exceptionally favourable discounts with them, based on being an original customer when they founded the platform. It has served us ok with order management, customer management, and finance. However, the platform is confusing and therefore lacks certain clarity in key functionality.
- Channel Management - allows multiple sales channels.
- Warehouse Management - some good functionality for warehouses.
- Finance BOH - good financial controls and reporting.
- Arrogance - [I feel] this business needs to recognize they have flaws and listen to customers when capability gaps are raised.
- Cost - It is not cheap. c.£15k per year for basic functionality plus addons for POS, demand, planning, etc.
- Reporting - [In my experience] it is not at all customizable.
- Support - [I feel] there is a lack of outside expertise in Brightpearl.
- Finance Management
- Sales Order Management
- Huge cost drain
- People have headaches
- Financial Admin
If you like a single system with some app integration that gives you a place for your e-commerce and marketplace channels then Brightpearl will get you there with good financial management. However, [I believe] it is not worth the price tag. If you want a set of fairly priced systems with deeply focused capability then Brightpearl is not for you.