In My Opinion: Many Inconveniences, but it's Hard to Find a Suitable Alternative
We use Brightpearl for our order management, customer management, sending purchase orders to vendors, accounting, and warehouse/inventory …
Brightpearl
Brightpearl
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What is Brightpearl?
Brightpearl’s retail operations platform is designed to handle peak trading, integrates with the full retail tech ecosystem, and is omni-channel native. Additionally, the vendor says their solution is the system of record for key trading data, provides real-time trading insights and is automated so…
Entry-level set up fee?
- Setup fee required
For the latest information on pricing, visithttps://www.brightpearl.com/pricing
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- Free Trial
- Free/Freemium Version
- Premium Consulting / Integration Services
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Product Details
What is Brightpearl?
Brightpearl’s retail operations platform is designed to handle peak trading, integrates with the full retail tech ecosystem, and is omni-channel native. Additionally, the vendor says their solution is the system of record for key trading data, provides real-time trading insights and is automated so users can stay in control and manage by exception.
According to the vendor key differentiators include:
According to the vendor key differentiators include:
- Software and Service. Service is an integral part of Brightpearl's offer. The vendor says their retail consultants get users live three times faster than traditional ERP, always for a fixed cost. And the in-house team is available throughout, from tech support to ongoing business consulting.
- Built for Retail. Brightpearl is built only for the retail sector. This means: configuration not coding, designed for use by merchants not IT staff, every new feature is relevant, and their integrations and ecosystem are 100% retail.
- Designed to Scale. Whether it’s seasonal peaks, promotions or sustained growth, merchants need an ops platform that can handle the volume. The vendor says they stand by their numbers: orders, SKUs, channels, reporting and financials fit for multi-million dollar merchants.
Brightpearl Features
- Supported: Sales Order Management
- Supported: Inventory Management
- Supported: Inventory Planning
- Supported: Shipping & Fulfillment
- Supported: Warehouse Management
- Supported: Retail Accounting
- Supported: Purchasing & Supplier Management
- Supported: Workflow Automation
- Supported: Reporting
- Supported: Payments
- Supported: Analytics
Brightpearl Screenshots
Brightpearl Downloadables
Brightpearl Integrations
- Shopify
- BigCommerce
- Authorize.Net
- ShipStation
- Xero
- QuickBooks Online
- Shiptheory
- PayPal
- Magento
- eBay
- Amazon
- Alibaba
- ekmPowershop
- Rakuten
- Royal Mail
- UPS
- Cubecart
- Hermes
- Parcelforce
Brightpearl Competitors
Brightpearl Technical Details
| Deployment Types | On-premise, SaaS |
|---|---|
| Operating Systems | Windows, Mac |
| Mobile Application | No |
| Supported Languages | English |
Comparisons
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Frequently Asked Questions
What are Brightpearl's top competitors?
Stitch Labs (discontinued), QuickBooks Commerce (formerly TradeGecko), and Linnworks are common alternatives for Brightpearl.
What is Brightpearl's best feature?
Reviewers rate Support Rating highest, with a score of 7.8.
Who uses Brightpearl?
The most common users of Brightpearl are from Small Businesses (1-50 employees) and the Retail industry.
Reviews and Ratings
 (289)
Reviews
(1-25 of 153)- Popular Filters
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- It's much better than our old system.
November 23, 2021
Solid system with significant drawbacks
- We've used it efficiently for 8 years
September 21, 2021
Leaving Brightpearl after 8 Long Years
- Huge cost drain
- People have headaches
- Financial Admin
July 20, 2021
Support for a retail/e-commerce business
- Brightpearl has really helped with stock integrity
- It has been beneficial but now I realise that other software can do so much more.
- Efficiency is improved because orders are imported automatically but that counts for all the other software I have looked at.
June 24, 2019
Brightpearl User Review
- Brightpearl has a positive impact on our ability to maintain accurate inventory levels and not over-order products.
- Updating product variants that were either imported incorrectly from our original inventory system or created wrong during product creation can be very time-consuming and frustrating until you figure out their export/import options.
January 23, 2019
Brightpearl helped our company grow!
- Organization of data.
- Maximizing returns.
- Inventory feedback.
January 19, 2019
Brightpearl - helpful and efficient!
- Organization
- It has definitely improved ROI as we are spending less time doing manual tasks like orders download, then uploading on [our] stock management system, doing payment reconciliation on different accounting software and then spending less time finding details of customers in case there is an issue.
April 12, 2017
Solid Inventory Accounting Software
- The user interface is quite simple and easily navigated.
- The cost of the product is very competitive, especially with the inventory capabilities.
- The ineffective initial training was a problem, causing delays in processing some work.
- The double accounting system makes adjustments tricky; other systems automatically do both sides of a transaction and you don't necessarily see it; while this is quite evident in the Brightpearl ledger and can make it tricky for the non-accounting minded to follow.
April 10, 2017
Brightpearl - We love it!
- Brightpearl has increased our abilities to accurately quote existing customers in seconds and have an email delivered in minutes.
- Brightpearl has meant hidden pricing information is available to all. No one keeps special pricing to themselves anymore.
- We use much less paper now than we ever have.
- Options within quotations are harder to create usually with a lot of text needed in the customer letter
March 29, 2017
Brightpearl is useful, but it needs work.
- It has caused us to oversell our products because it didn't allocate them properly.
- It has caused us to sell the wrong item for the wrong price.
- It has helped with employee efficiency and customer service. As the only customer service representative in the company, I can attest to that fact.
March 29, 2017
Unhappy
- Time cost - Manually intensive, so more administrative overhead for workers to fulfill orders.
December 29, 2016
Bright PEARL review
December 21, 2016
Brightpearl really does shine!
- We are managing our shipping out of orders with less man hours than before. Even through our holiday season we saw a decrease in overtime and needed didn't need to pull people from other departments to help get packages out.
- We need less man hours to pick and process orders. It used to be a four step process before orders got to shipping. Now it is a two step process, it is considerably faster.
December 21, 2016
Brightpearl - a good accounting/sales reporting solution
- It has been very positive with regard to giving us insights into accounting and sales reporting that we previously didn't have.
- Also, the fact that it is web-based it very helpful as some of our employees are not always on site.
December 20, 2016
Brightpearl makes your day brighter
- As an admin person in my company, I have no access to [ROI] but can say that work is much more efficient with the use of brightpearl.
- The use of system saves us a lot of time, all the info we previously had to manually access is now available at a click of a button.
December 19, 2016
Brilliant for Multi-Channel eCommerce
- Improvement to the way customer contact is managed
- Gives us an overview of what stock is in the warehouse
- Enables us to ensure stock is managed more efficiently
December 15, 2016
Brightpearl brightens up our day.
- Allowed more focus on non inventory activities
- Has recently stopped easy Amazon credit reconciliation
December 15, 2016
Brightpearl: A Great Tool for Growing Companies
- It has allowed us to consolidate our use of systems which results in better employee efficiency.
- It has helped bridge the gap between our sales and fulfillment systems, which allows for smoother operational functionality.
- It has helped our company experience less growing pains as we have seen our volume increasing but been able to continue using the same system successfully.
December 14, 2016
Brightpearl 3 years later!
- We would not be able to trade on our 12 channels without BrightPearl. It's as simple as that.
- We use Amazon and eBay in both EU and USA and manage several virtual warehouses within BP and this works fantastically.
- Our Amazon and eBay sales increase alone is 3x the cost of Brightpearl.
December 09, 2016
Brightpearl Rating...a pearl!
- Because of the user-friendly ability of being able to bring up sales so quickly, we have been able to look and see how much we have grown.
- Our business has doubled in size over the past two years
- Being able to send things to eBay and Amazon and connect them to Brightpearl really is wonderful.
December 02, 2016
Amazingness of Brightpearl
- Made communication easier between our departments
- Made managing sales and inventory simpler
November 30, 2016
Brightpearl Review
- Customer database improvement
- More accurate reporting which is live
- Less time spent on administration
November 29, 2016
Perfect for growing businesses
- It's enabled us to grow strongly
- Standardised much of day to day operations
- Enabled us to leverage our customer base