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Brightpearl

Brightpearl

Overview

What is Brightpearl?

Brightpearl’s retail operations platform is designed to handle peak trading, integrates with the full retail tech ecosystem, and is omni-channel native. Additionally, the vendor says their solution is the system of record for key trading data, provides real-time trading…

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Recent Reviews

Unhappy

1 out of 10
March 29, 2017
Incentivized
We use Shopify for our back-end inventory solution and integrate with Shopify for web sales and Shipstation for shipping. It used by one …
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Reviewer Pros & Cons

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Video Reviews

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Pricing

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What is Brightpearl?

Brightpearl’s retail operations platform is designed to handle peak trading, integrates with the full retail tech ecosystem, and is omni-channel native. Additionally, the vendor says their solution is the system of record for key trading data, provides real-time trading insights and is automated…

Entry-level set up fee?

  • Setup fee required
For the latest information on pricing, visithttps://www.brightpearl.com/pricing

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting / Integration Services

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Product Demos

Sales Invoicing | Brightpearl

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Setting up Ad-lister with BrightPearl

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Brightpearl + Avalara Demo

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Add Products Via Upload | Brightpearl

YouTube

Brightpearl: The Retail Software for Omnichannel Growth

YouTube
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Product Details

What is Brightpearl?

Brightpearl’s retail operations platform is designed to handle peak trading, integrates with the full retail tech ecosystem, and is omni-channel native. Additionally, the vendor says their solution is the system of record for key trading data, provides real-time trading insights and is automated so users can stay in control and manage by exception.

According to the vendor key differentiators include:
  • Software and Service. Service is an integral part of Brightpearl's offer. The vendor says their retail consultants get users live three times faster than traditional ERP, always for a fixed cost. And the in-house team is available throughout, from tech support to ongoing business consulting.
  • Built for Retail. Brightpearl is built only for the retail sector. This means: configuration not coding, designed for use by merchants not IT staff, every new feature is relevant, and their integrations and ecosystem are 100% retail.
  • Designed to Scale. Whether it’s seasonal peaks, promotions or sustained growth, merchants need an ops platform that can handle the volume. The vendor says they stand by their numbers: orders, SKUs, channels, reporting and financials fit for multi-million dollar merchants.

Brightpearl Features

  • Supported: Sales Order Management
  • Supported: Inventory Management
  • Supported: Inventory Planning
  • Supported: Shipping & Fulfillment
  • Supported: Warehouse Management
  • Supported: Retail Accounting
  • Supported: Purchasing & Supplier Management
  • Supported: Workflow Automation
  • Supported: Reporting
  • Supported: Payments
  • Supported: Analytics

Brightpearl Screenshots

Screenshot of Customer timeline giving you insight into pending orders, previous purchases and potential marketing opportunitiesScreenshot of Deep insight in your customers, product and sales channel through Brightpearl's Minubo integrationScreenshot of Fully integrated POS for access to all product inventory information at the tillScreenshot of Managing suppliers and purchasing inventory is quick and easy, says the vendorScreenshot of Provide top-notch service by having access to your customers’ full interaction history and personalize your marketing communication with product-interest tagging.Screenshot of Brightpearl’s flexible inventory management has all of the features you need to stay in control of your inventory and make fast, effective business decisions. Redistribute your staff towards growth strategies and reduce the time spent on costly admin overheads.Screenshot of Inventory Planning. With Brightpearl’s integrated inventory demand planning solution, understand exactly how your inventory is performing so you can put your time and money into the most impactful areas of your business. Identify trends to ensure you have the right products at the right time.Screenshot of Intuitive and easy-to-use POS, access all inventory across multiple locations alongside full customer order and communication history.Screenshot of Brightpearl’s integrated accounting is built specifically for retail and wholesale businesses, providing real-time insight into sales performance, profitability and costs across all your channels, all from the same system you use to manage sales, purchasing, inventory, customers and suppliers. Make the right decisions for your business in order to manage cost, reduce risk and remain agile in an ever-changing trading environment.Screenshot of Brightpearl’s intelligent process automation has all of the features you need to speed up order processing, reduce fulfillment latency and costs, and automate your entire order-to-cash process.

Brightpearl Integrations

Brightpearl Technical Details

Deployment TypesOn-premise, Software as a Service (SaaS), Cloud, or Web-Based
Operating SystemsWindows, Mac
Mobile ApplicationNo
Supported LanguagesEnglish

Frequently Asked Questions

Stitch Labs (discontinued), QuickBooks Commerce, and Linnworks are common alternatives for Brightpearl.

Reviewers rate Support Rating highest, with a score of 8.1.

The most common users of Brightpearl are from Small Businesses (1-50 employees).
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Comparisons

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Reviews and Ratings

(291)

Attribute Ratings

Reviews

(1-25 of 155)
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Score 10 out of 10
Vetted Review
Verified User
Incentivized
  • I would have had to employ and train more staff to cope with our growth without Brightpearl by Sage. That's a lot of money, a lot of time, and it doesn't always work out.
  • We can now scale without concern. As the business grows, Brightpearl by Sage can handle it without issue.
  • While I can't provide exact numbers, we've seen very positive year-on-year growth since we chose Brightpearl by Sage. With more time on their hands, both my staff and I can get on with the business of making money rather than juggling spreadsheets, which is, as everyone knows, an absolute nightmare.
Score 8 out of 10
Vetted Review
Verified User
Incentivized
  • Brightpearl has a positive impact on our ability to maintain accurate inventory levels and not over-order products.
  • Updating product variants that were either imported incorrectly from our original inventory system or created wrong during product creation can be very time-consuming and frustrating until you figure out their export/import options.
Ranjit Longani | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
  • It has definitely improved ROI as we are spending less time doing manual tasks like orders download, then uploading on [our] stock management system, doing payment reconciliation on different accounting software and then spending less time finding details of customers in case there is an issue.
Tracy Cooksey | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
  • The user interface is quite simple and easily navigated.
  • The cost of the product is very competitive, especially with the inventory capabilities.
  • The ineffective initial training was a problem, causing delays in processing some work.
  • The double accounting system makes adjustments tricky; other systems automatically do both sides of a transaction and you don't necessarily see it; while this is quite evident in the Brightpearl ledger and can make it tricky for the non-accounting minded to follow.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
  • Brightpearl has increased our abilities to accurately quote existing customers in seconds and have an email delivered in minutes.
  • Brightpearl has meant hidden pricing information is available to all. No one keeps special pricing to themselves anymore.
  • We use much less paper now than we ever have.
  • Options within quotations are harder to create usually with a lot of text needed in the customer letter
Score 8 out of 10
Vetted Review
Verified User
Incentivized
  • It has caused us to oversell our products because it didn't allocate them properly.
  • It has caused us to sell the wrong item for the wrong price.
  • It has helped with employee efficiency and customer service. As the only customer service representative in the company, I can attest to that fact.
Score 8 out of 10
Vetted Review
Verified User
Incentivized
  • We are managing our shipping out of orders with less man hours than before. Even through our holiday season we saw a decrease in overtime and needed didn't need to pull people from other departments to help get packages out.
  • We need less man hours to pick and process orders. It used to be a four step process before orders got to shipping. Now it is a two step process, it is considerably faster.
Score 6 out of 10
Vetted Review
Verified User
Incentivized
  • As an admin person in my company, I have no access to [ROI] but can say that work is much more efficient with the use of brightpearl.
  • The use of system saves us a lot of time, all the info we previously had to manually access is now available at a click of a button.
Joel Graham | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Incentivized
  • It has allowed us to consolidate our use of systems which results in better employee efficiency.
  • It has helped bridge the gap between our sales and fulfillment systems, which allows for smoother operational functionality.
  • It has helped our company experience less growing pains as we have seen our volume increasing but been able to continue using the same system successfully.
James Ewens | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
  • We would not be able to trade on our 12 channels without BrightPearl. It's as simple as that.
  • We use Amazon and eBay in both EU and USA and manage several virtual warehouses within BP and this works fantastically.
  • Our Amazon and eBay sales increase alone is 3x the cost of Brightpearl.
Score 7 out of 10
Vetted Review
Verified User
Incentivized
  • Because of the user-friendly ability of being able to bring up sales so quickly, we have been able to look and see how much we have grown.
  • Our business has doubled in size over the past two years
  • Being able to send things to eBay and Amazon and connect them to Brightpearl really is wonderful.
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