Brightpearl Reviews

• As a database of suppliers and products are on BP, purchase orders are prepared and emailed to suppliers by the purchasing department based in London, who also do inventory management on BP.

• Goods are GRN'd on receipt by the warehouse team based in Norfolk. They pick and pack orders from BP once processed.
• Customer service (CS) department is based abroad and processes orders from multiple sales channels like Ebay and Amazon (fully integrated), wholesale, web site and phone orders. CS also deals with post and pre-sales issues as BP has a full time line and customers database.
  
• Accounts department reconciles payments, manages credit control, prepares accounts and VAT returns.
• Finally the management team has access to all the above activities via various report to keep control and evaluate performances of the entire team.

Brightpearl is used for SOP and accounting with hooks into a SPREE web shop. We sell bundles of products to customers in the building control space. We have complex orders that require us to produce quotes and pro forma invoices for customers. Materials are mostly imported in other currencies and sold in the base currency.

We have 3 instances of Brightpearl (UK, New Zealand and Australia). We began using Brightpearl in the UK approximately 3 years ago and in New Zealand 4/2016 and Australia 7/2016. It has been a very painful experience implementing Brightpearl across the group and it has become clear that Brightpearl is not an internationalized product despite what was promised at the point we were choosing which system to use as an alternative to Sage.