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Brightpearl

Brightpearl

Overview

What is Brightpearl?

Brightpearl’s retail operations platform is designed to handle peak trading, integrates with the full retail tech ecosystem, and is omni-channel native. Additionally, the vendor says their solution is the system of record for key trading data, provides real-time trading…

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Learn from top reviewers

Brightpearl by Sage is great!

Rating: 10 out of 10
March 28, 2024
Vetted ReviewVerified User
We changed to Brightpearl by Sage mainly for the automation and ease of use. The direct API integrations with Shopify Plus are great. We have 10 stores and sell on various mar...
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Verified user
Manager
Brightpearl by Sage1 year of experience

Easy to use software

Rating: 10 out of 10
July 27, 2023
Vetted ReviewVerified User
As a small business owner, we can confidently say that Inventory Planner has been an absolute game changer for our operations. Its ease of use and powerful features make it an...
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Tanmeet Kapoor
Analyst - Marketing
Business Analyst
Maxcolor
Brightpearl by Sage2 years of experience

There was a Brightpearl by Sage-shaped Hole in my Business!

Rating: 10 out of 10
June 23, 2023
IncentivizedVetted ReviewVerified User
Since we have multiple e-commerce stores, both native and online marketplaces, it's next to impossible to manage them all without a central dashboard where I can view inventor...
Continue reading
Verified user
Director
Brightpearl by Sage5 years of experience

Support for a retail/e-commerce business

Rating: 8 out of 10
July 20, 2021
IncentivizedVetted ReviewVerified User
Brightpearl was installed as our WMS system last year as part of a wider migration from a bespoke platform to Shopify Plus. We wanted a system for stock accuracy across the bu...
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Ben Phillips
Employee - Other
Ecommerce Manager
Goodhood
Brightpearl by Sage3 years of experience

Lacking in functionality. Much better software is available.

Rating: 1 out of 10
May 31, 2021
Vetted ReviewVerified User
Brightpearl has run my company's online sales for the last 6 years but I am now leaving them. I was initially attracted to Brightpearl because it had accounting built in, but ...
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Martin Powell
Director - Other
Managing Director
BODYWORKZONE LIMITED
Brightpearl by Sage6 years of experience
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

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Pricing

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Brightpearl

Brightpearl

N/A
Unavailable

What is Brightpearl?

Brightpearl’s retail operations platform is designed to handle peak trading, integrates with the full retail tech ecosystem, and is omni-channel native. Additionally, the vendor says their solution is the system of record for key trading data, provides real-time trading insights and is automated…

Entry-level set up fee?

  • Setup fee required
For the latest information on pricing, visithttps://www.brightpearl.com/pricing

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

Would you like us to let the vendor know that you want pricing?

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What is SAP S/4HANA Cloud?

SAP S/4HANA Cloud is a modular cloud ERP. Embedded with AI and analytics, it helps business run anywhere, in real time. SAP S/4HANA Cloud can be deployed either on premise, in the cloud, or in a hybrid combination.

DEAR Systems, by Cin7

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What is DEAR Systems, by Cin7?

DEAR Systems is now part of Cin7 since the early 2021 acquisition. They offer a multi-channel order and inventory management oriented around the needs of retailers, that scales to support warehouse operations, point of sale solutions, as well as accounting and ecommerce integrations.

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Product Demos

Sales Invoicing | Brightpearl

YouTube

Setting up Ad-lister with BrightPearl

YouTube

Brightpearl + Avalara Demo

YouTube

Add Products Via Upload | Brightpearl

YouTube

Brightpearl: The Retail Software for Omnichannel Growth

YouTube
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Product Details

What is Brightpearl?

Brightpearl’s retail operations platform is designed to handle peak trading, integrates with the full retail tech ecosystem, and is omni-channel native. Additionally, the vendor says their solution is the system of record for key trading data, provides real-time trading insights and is automated so users can stay in control and manage by exception.

According to the vendor key differentiators include:
  • Software and Service. Service is an integral part of Brightpearl's offer. The vendor says their retail consultants get users live three times faster than traditional ERP, always for a fixed cost. And the in-house team is available throughout, from tech support to ongoing business consulting.
  • Built for Retail. Brightpearl is built only for the retail sector. This means: configuration not coding, designed for use by merchants not IT staff, every new feature is relevant, and their integrations and ecosystem are 100% retail.
  • Designed to Scale. Whether it’s seasonal peaks, promotions or sustained growth, merchants need an ops platform that can handle the volume. The vendor says they stand by their numbers: orders, SKUs, channels, reporting and financials fit for multi-million dollar merchants.

Brightpearl Features

  • Supported: Sales Order Management
  • Supported: Inventory Management
  • Supported: Inventory Planning
  • Supported: Shipping & Fulfillment
  • Supported: Warehouse Management
  • Supported: Retail Accounting
  • Supported: Purchasing & Supplier Management
  • Supported: Workflow Automation
  • Supported: Reporting
  • Supported: Payments
  • Supported: Analytics

Brightpearl Screenshots

Screenshot of Customer timeline giving you insight into pending orders, previous purchases and potential marketing opportunitiesScreenshot of Deep insight in your customers, product and sales channel through Brightpearl's Minubo integrationScreenshot of Fully integrated POS for access to all product inventory information at the tillScreenshot of Managing suppliers and purchasing inventory is quick and easy, says the vendorScreenshot of Provide top-notch service by having access to your customers’ full interaction history and personalize your marketing communication with product-interest tagging.Screenshot of Brightpearl’s flexible inventory management has all of the features you need to stay in control of your inventory and make fast, effective business decisions. Redistribute your staff towards growth strategies and reduce the time spent on costly admin overheads.Screenshot of Inventory Planning. With Brightpearl’s integrated inventory demand planning solution, understand exactly how your inventory is performing so you can put your time and money into the most impactful areas of your business. Identify trends to ensure you have the right products at the right time.Screenshot of Intuitive and easy-to-use POS, access all inventory across multiple locations alongside full customer order and communication history.Screenshot of Brightpearl’s integrated accounting is built specifically for retail and wholesale businesses, providing real-time insight into sales performance, profitability and costs across all your channels, all from the same system you use to manage sales, purchasing, inventory, customers and suppliers. Make the right decisions for your business in order to manage cost, reduce risk and remain agile in an ever-changing trading environment.Screenshot of Brightpearl’s intelligent process automation has all of the features you need to speed up order processing, reduce fulfillment latency and costs, and automate your entire order-to-cash process.

Brightpearl Integrations

Brightpearl Competitors

Brightpearl Technical Details

Deployment TypesOn-premise, Software as a Service (SaaS), Cloud, or Web-Based
Operating SystemsWindows, Mac
Mobile ApplicationNo
Supported LanguagesEnglish

Brightpearl Downloadables

Frequently Asked Questions

Stitch Labs (discontinued), QuickBooks Commerce, and Linnworks are common alternatives for Brightpearl.

Reviewers rate Support Rating highest, with a score of 8.1.

The most common users of Brightpearl are from Small Businesses (1-50 employees).
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Comparisons

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Reviews and Ratings

(294)

Reviews

(1-5 of 159)

Brightpearl by Sage is great!

Rating: 10 out of 10
March 28, 2024
Verified User
Manager in Information Technology
Sporting Goods Company, 11-50 employees
Vetted Review
Verified User
Brightpearl by Sage
1 year of experience
Pros
  • The Training is very in-depth.
  • The set up is easy.
  • James and the team are great.
Cons
  • The product upload isn't very user friendly. The deletion of options if not all options are listed, for example.
  • Why the products, suppliers, customers etc unique identifiers are email addresses and names and not SKU's or Account numbers makes everything more difficult, especially when uploading data.
  • Category mapping using an import is a nightmare. Only being able to do 1 category at a time is pretty ridiculous for such a complex system.

Easy to use software

Rating: 10 out of 10
July 27, 2023
TK
Tanmeet Kapoor
Business Analyst
Maxcolor (Luxury Goods & Jewelry, 11-50 employees)
Vetted Review
Verified User
Brightpearl by Sage
2 years of experience
Pros
  • The integration with our e-commerce platform and softwares is seamless
  • The forecasting system is really good
  • The customer support at Inventory Planner is outstanding. They are there to help you out at each step
Cons
  • It's difficult to understand the software at first glance
  • It gets slow sometimes
  • Rest it's all good

There was a Brightpearl by Sage-shaped Hole in my Business!

Rating: 10 out of 10
Incentivized
June 23, 2023
Verified User
Director in Marketing
Retail Company, 1-10 employees
Vetted Review
Verified User
Brightpearl by Sage
5 years of experience
Pros
  • Centralizes our various sales platforms
  • Provides quick and easy inventory analytics
  • Effortless management and creation of purchase orders
Cons
  • I would like to have the fraudulent orders automatically integrated into our fraud platform.
  • Some integration with Google Docs and Shopify would save us from having to fill in details, like SKUs and prices, across multiple platforms.

Lacking in functionality. Much better software is available.

Rating: 1 out of 10
May 31, 2021
MP
Martin Powell
Managing Director
BODYWORKZONE LIMITED (Retail, 1-10 employees)
Vetted Review
Verified User
Brightpearl by Sage
6 years of experience
Pros
  • Support is very good.
Cons
  • Supports only a small number of marketplaces and in a limited way only. When I signed up with Brightpearl they claimed that you could list directly onto eBay from within Brightpearl but this turned out to be untrue as Brightpearl did not support eBay postage policies (eBay's semi literate way of saying shipping tables).
  • Not only can you not list directly onto eBay, you cannot list directly from within Brightpearl to any marketplaces whatsoever. With other software you can list directly to all the marketplaces they integrate with.
  • Brightpearl is abysmal at VAT. Brightpearl calculates VAT on Channel Islands and Canary Islands orders even though there is no Vat in either of them. So when you pay HMRC you will be paying them a bit extra unless you check all your orders which makes the software somewhat redundant.
  • When I signed up they advertised Brightpearl as the software to automate your online selling. But it didn't really do that. A couple of years later at considerable extra cost they released an add-on app called Brightpearl Automation that does seem to deliver on automation. However other software offers that at no extra cost.
  • Brightpearl claims that it integrates with Amazon, but this is only partially true as they have completely ignored the new marketplaces that Amazon have opened. If you list on those marketplaces you have to input the orders manually and Brightpearl will not update the stock, putting you at risk of negative feedback. Other software integrates fully with all Amazon marketplaces.
  • Now that I am leaving it was suggested that I might benefit from read-only access so that we could easily double check things like warranty claims. They offered me a year's read-only access for £10,080 which is more than double my yearly contract for full use of the software. Now, if that isn't taking the mickey, I don't know what is!!!

Support for a retail/e-commerce business

Rating: 8 out of 10
Incentivized
July 20, 2021
BP
Ben Phillips
Ecommerce Manager
Goodhood (Retail, 11-50 employees)
Vetted Review
Verified User
Brightpearl by Sage
3 years of experience
Pros
  • Stock accuracy and stock movement
  • Clear pricing for products across multiple currencies
  • Ability to enrich data
Cons
  • Search is a little clunky
  • Difficult to update or change information on single items when they're part of a larger group of products
  • Not being able to create Parent/child variants across sizes
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