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Brightpearl

Brightpearl

Overview

What is Brightpearl?

Brightpearl’s retail operations platform is designed to handle peak trading, integrates with the full retail tech ecosystem, and is omni-channel native. Additionally, the vendor says their solution is the system of record for key trading data, provides real-time trading…

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Recent Reviews

TrustRadius Insights

Brightpearl is a versatile platform that is used by various departments within an organization to streamline their operations and improve …
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Unhappy

1 out of 10
March 29, 2017
Incentivized
We use Shopify for our back-end inventory solution and integrate with Shopify for web sales and Shipstation for shipping. It used by one …
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Reviewer Pros & Cons

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Pricing

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What is Brightpearl?

Brightpearl’s retail operations platform is designed to handle peak trading, integrates with the full retail tech ecosystem, and is omni-channel native. Additionally, the vendor says their solution is the system of record for key trading data, provides real-time trading insights and is automated…

Entry-level set up fee?

  • Setup fee required
For the latest information on pricing, visithttps://www.brightpearl.com/pricing

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

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Product Demos

Sales Invoicing | Brightpearl

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Setting up Ad-lister with BrightPearl

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Brightpearl + Avalara Demo

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Add Products Via Upload | Brightpearl

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Brightpearl: The Retail Software for Omnichannel Growth

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Product Details

What is Brightpearl?

Brightpearl’s retail operations platform is designed to handle peak trading, integrates with the full retail tech ecosystem, and is omni-channel native. Additionally, the vendor says their solution is the system of record for key trading data, provides real-time trading insights and is automated so users can stay in control and manage by exception.

According to the vendor key differentiators include:
  • Software and Service. Service is an integral part of Brightpearl's offer. The vendor says their retail consultants get users live three times faster than traditional ERP, always for a fixed cost. And the in-house team is available throughout, from tech support to ongoing business consulting.
  • Built for Retail. Brightpearl is built only for the retail sector. This means: configuration not coding, designed for use by merchants not IT staff, every new feature is relevant, and their integrations and ecosystem are 100% retail.
  • Designed to Scale. Whether it’s seasonal peaks, promotions or sustained growth, merchants need an ops platform that can handle the volume. The vendor says they stand by their numbers: orders, SKUs, channels, reporting and financials fit for multi-million dollar merchants.

Brightpearl Features

  • Supported: Sales Order Management
  • Supported: Inventory Management
  • Supported: Inventory Planning
  • Supported: Shipping & Fulfillment
  • Supported: Warehouse Management
  • Supported: Retail Accounting
  • Supported: Purchasing & Supplier Management
  • Supported: Workflow Automation
  • Supported: Reporting
  • Supported: Payments
  • Supported: Analytics

Brightpearl Screenshots

Screenshot of Customer timeline giving you insight into pending orders, previous purchases and potential marketing opportunitiesScreenshot of Deep insight in your customers, product and sales channel through Brightpearl's Minubo integrationScreenshot of Fully integrated POS for access to all product inventory information at the tillScreenshot of Managing suppliers and purchasing inventory is quick and easy, says the vendorScreenshot of Provide top-notch service by having access to your customers’ full interaction history and personalize your marketing communication with product-interest tagging.Screenshot of Brightpearl’s flexible inventory management has all of the features you need to stay in control of your inventory and make fast, effective business decisions. Redistribute your staff towards growth strategies and reduce the time spent on costly admin overheads.Screenshot of Inventory Planning. With Brightpearl’s integrated inventory demand planning solution, understand exactly how your inventory is performing so you can put your time and money into the most impactful areas of your business. Identify trends to ensure you have the right products at the right time.Screenshot of Intuitive and easy-to-use POS, access all inventory across multiple locations alongside full customer order and communication history.Screenshot of Brightpearl’s integrated accounting is built specifically for retail and wholesale businesses, providing real-time insight into sales performance, profitability and costs across all your channels, all from the same system you use to manage sales, purchasing, inventory, customers and suppliers. Make the right decisions for your business in order to manage cost, reduce risk and remain agile in an ever-changing trading environment.Screenshot of Brightpearl’s intelligent process automation has all of the features you need to speed up order processing, reduce fulfillment latency and costs, and automate your entire order-to-cash process.

Brightpearl Integrations

Brightpearl Technical Details

Deployment TypesOn-premise, Software as a Service (SaaS), Cloud, or Web-Based
Operating SystemsWindows, Mac
Mobile ApplicationNo
Supported LanguagesEnglish

Frequently Asked Questions

Stitch Labs (discontinued), QuickBooks Commerce, and Linnworks are common alternatives for Brightpearl.

Reviewers rate Support Rating highest, with a score of 8.1.

The most common users of Brightpearl are from Small Businesses (1-50 employees).
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Comparisons

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Reviews and Ratings

(293)
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Attribute Ratings

Reviews

(1-25 of 158)
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Score 10 out of 10
Vetted Review
Verified User
  • The integration with our e-commerce platform and softwares is seamless
  • The forecasting system is really good
  • The customer support at Inventory Planner is outstanding. They are there to help you out at each step
  • It's difficult to understand the software at first glance
  • It gets slow sometimes
  • Rest it's all good
Score 10 out of 10
Vetted Review
Verified User
Incentivized
  • Centralizes our various sales platforms
  • Provides quick and easy inventory analytics
  • Effortless management and creation of purchase orders
  • I would like to have the fraudulent orders automatically integrated into our fraud platform.
  • Some integration with Google Docs and Shopify would save us from having to fill in details, like SKUs and prices, across multiple platforms.
Score 2 out of 10
Vetted Review
Verified User
  • Inventory
  • In my opinion, I believe they should work on responding to the needs of their customers.
  • I believe the features are disappointing for the cost and I feel like feature requests or suggestions for improvement fall on deaf ears.
  • In my opinion, the integrations are basic. I find that the integration with Gmail (still) uses the outdated, less secure method that Gmail disables every so often.
  • When we report bugs, I feel like they are seldom acknowledged and never fixed. As an example during our use, Brightpearl's integration of one of the tax services is faulty and sends many more API calls than originally promised, which I believe is costing us a hefty sum and I feel like it has never been fixed after years.
  • In my opinion, the technical support is barely competent. I feel that tickets go unanswered, or are provided with responses that show they haven't read the ticket at all. In my experience, I find that there are regularly no support agents in their phone queue, even during their support hours, with no option to leave a voicemail either.
  • I believe that the logs and accountability could be improved. I believe there is practically no access or ability to edit trail logs, so I can't tell which users edited products, sales/purchase orders, customer/vendor profiles, etc.
Score 2 out of 10
Vetted Review
Verified User
  • Channel Management - allows multiple sales channels.
  • Warehouse Management - some good functionality for warehouses.
  • Finance BOH - good financial controls and reporting.
  • Arrogance - [I feel] this business needs to recognize they have flaws and listen to customers when capability gaps are raised.
  • Shopify - integration seems ok but is exceptionally rigid for more diverse use of the Shopify platform.
  • Cost - It is not cheap. c.£15k per year for basic functionality plus addons for POS, demand, planning, etc.
  • Reporting - [In my experience] it is not at all customizable.
  • Support - [I feel] there is a lack of outside expertise in Brightpearl.
  • Foreward thinking - [I believe] this platform is not forward-thinking. Their release schedule is hardly in step with players like Shopify and Xero.
Score 8 out of 10
Vetted Review
Verified User
Incentivized
  • Stock accuracy and stock movement
  • Clear pricing for products across multiple currencies
  • Ability to enrich data
  • Search is a little clunky
  • Difficult to update or change information on single items when they're part of a larger group of products
  • Not being able to create Parent/child variants across sizes
Score 1 out of 10
Vetted Review
Verified User
  • Support is very good.
  • Supports only a small number of marketplaces and in a limited way only. When I signed up with Brightpearl they claimed that you could list directly onto eBay from within Brightpearl but this turned out to be untrue as Brightpearl did not support eBay postage policies (eBay's semi literate way of saying shipping tables).
  • Not only can you not list directly onto eBay, you cannot list directly from within Brightpearl to any marketplaces whatsoever. With other software you can list directly to all the marketplaces they integrate with.
  • Brightpearl is abysmal at VAT. Brightpearl calculates VAT on Channel Islands and Canary Islands orders even though there is no Vat in either of them. So when you pay HMRC you will be paying them a bit extra unless you check all your orders which makes the software somewhat redundant.
  • When I signed up they advertised Brightpearl as the software to automate your online selling. But it didn't really do that. A couple of years later at considerable extra cost they released an add-on app called Brightpearl Automation that does seem to deliver on automation. However other software offers that at no extra cost.
  • Brightpearl claims that it integrates with Amazon, but this is only partially true as they have completely ignored the new marketplaces that Amazon have opened. If you list on those marketplaces you have to input the orders manually and Brightpearl will not update the stock, putting you at risk of negative feedback. Other software integrates fully with all Amazon marketplaces.
  • Now that I am leaving it was suggested that I might benefit from read-only access so that we could easily double check things like warranty claims. They offered me a year's read-only access for £10,080 which is more than double my yearly contract for full use of the software. Now, if that isn't taking the mickey, I don't know what is!!!
Score 8 out of 10
Vetted Review
Verified User
Incentivized
  • Product Management: Brightpearl keeps track of our inventory from the purchase order to the outgoing order, to the customer.
  • Customer Orders: Brightpearl can auto-fulfill your incoming orders from different sales channels so the orders can be picked and packed.
  • Vendors: Brightpearl is very useful in managing your vendors and creating purchase orders.
  • Product Variants: If you sell similar products in a group and each product has its own size, color, etc. once you create the variant it can only be edited via spreadsheet import which is not the easiest solution for most people.
  • Sales Channels: There is room for improvement on the connectors to Big Commerce, eBay, etc. for more features and options. Also, Brightpearl needs to add a connector for Etsy.
  • Cross-browser compatibility: We have had various issues with Brightpearl and Google Chrome, which maybe Chrome related, but Brightpearl reply is typically and only "try another browser" which is not always possible if we are using Chrome only browser-related extensions.
Ranjit Longani | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
  • As it has all the functionality in one software like inventory, sales, accounting etc., it saves a lot of time as compared to managing different systems for all business functions.
  • Automatic order download from all marketplaces.
  • Need more comprehensive reporting. Could add more filters, i.e. it takes time to calculate which sales channel is making more profits, which geographical area is giving more orders etc.
Tracy Cooksey | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
  • Tracking Inventory, Sales Order and Invoice Creation
  • Importing bank transactions for accounting purposes is fairly easy
  • Tracking customer activity, and ability to store all communications with customers in the Time Line is very good
  • Sending monthly statements is very easy
  • The Timeline that tracks activity for the customer is a fantastic tool for allowing all users to see exactly what is happening with the Customer's account, and the notes facility with the event reminder for follow up is very useful for chasing up debtors or using as a reminder to action an outstanding issue for the customer; especially when the event list is used as your home page.
  • The double entry accounting for Sales Credits creates an entry on the Statement that Customers can find confusing.
  • Inability to order large volumes of stock on one purchase order is a big problem; the limitation on lines for an order is also very restrictive and causes the system to crash too often when close to being reached. The supplier invoice has to be split across multiple orders as a result.
  • Adjusting payment terms manually all the time is annoying, as the default is 30 days and required you to over write the full date when inputting purchases with different terms.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
  • Consistant look to all documentation.
  • You create your document templates to suit your business. The consistency across all documents is very much addressing the "corporate" look.
  • Ease of invoicing.
  • All staff are able to invoice directly - even on site at the completion of the job.
  • This makes your staff realise they are responsible for making the business work better together.
  • Saving time.
  • [Previously] Shouting across the office for the latest price for a widget [would] usually return 2-3 differing values. [Now] Hunting for the correct price is as simple as pressing a button.
  • The biggest issue with Brightpearl is the lack of ability to create options within a quotation.
  • Sometimes we need to quote alternative products and there is no easy way to do this and make the quotation look good.
Score 8 out of 10
Vetted Review
Verified User
Incentivized
  • It's very easy to learn and pretty self explanatory.
  • It connects many different departments so that we can all view each other's work and not have to repeat processes.
  • It allows me to look up information in many different ways.
  • It doesn't always save our work, like prices, bins and amounts.
  • It doesn't always allocate properly which causes us to oversell.
  • It won't allow more than 10 people to sign in at a time which prevents all of the employees that need it from being able to access it at the same time.
March 29, 2017

Unhappy

Score 1 out of 10
Vetted Review
Verified User
Incentivized
  • It tracks inventory.
  • We have experienced many errors and have not been satisfied with the product or support.
  • There were specific requirements that we had for our inventory solution. We were assured by the salesperson and sale engineer that BrightPearl would meet those requirements, but we found after the fact that it did not.
  • The implementation was troubled. The Brightpearl implementer did not complete the implementation, there were many errors, and the implementation closer had to re-do many things in a rush to get us online.
  • We've has serious issues with the Shopify integration from flat out service failure to inventory sync. Issues that we were told by sales would work a certain way but they do not.
  • Support for picking from specific inventory location or change default inventory location rather than FIFO model.
Score 8 out of 10
Vetted Review
Verified User
Incentivized
  • Organizing orders from multiple platforms.
  • Keeping track of customer orders and interactions with the customers.
  • Batch printing and processing of orders.
  • The integration with Ship Station is very good.
  • Management of goods notes, having to go to different spots to do different things with the GN is time consuming. Particularly if you have to delete one, there is no way to do it within the order.
  • Fixing payments and the allocation of payments when something was changed is clunky.
  • Finding information can be difficult, not all of the reports are intuitive.
  • Exchanges are difficult in the Brightpearl system. There is no way to do a negative quantity on a sales invoice.
Score 6 out of 10
Vetted Review
Verified User
Incentivized
  • It enables having the complete process available at a click of a button
  • It gives unlimited possibilities
  • It is very user-friendly
  • Very simple search options
  • Allows for sales, shipping, customer service and accounting info all in one system
  • System does not notify you if an order was already entered, it doesn't recognize duplication which can cause serious mistakes to be made.
  • System does not have enough searching options for my use.
  • System is limited in no. of records it holds for viewing.
  • System does not allow making changes in one place and having it reflect in another place, need to make the change in two places.
Joel Graham | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Incentivized
  • Brightpearl allows you to create filters and set favorites, which enables us to view orders in different categories easily, and avoid having to scroll through numerous orders to find the ones we're looking for.
  • Brightpearl gives you the option of adding pertinent product details such as weight, dimensions, and cost to our company, which is helpful both for accounting and as an internal resource for customer support.
  • Brightpearl has great dashboards showing charts and graphs of sales sorted by channels, which is helpful for monitoring progress.
  • The processes for canceling and modifying orders can be a bit tedious, and it seems like the multi-click processes could be consolidated in a more user friendly way.
  • The order filtering feature is great, but I personally work with our international orders, and the fact that you can't create favorites for multiple countries is somewhat inconvenient.
  • Some of the connection features between Brightpearl and Amazon stores seem to have some glitches, as I've experienced while trying to link them up recently.
James Ewens | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
  • Amazing Warehouse and Dispatch process.
  • Easy to use and quick to master.
  • Simple Staff Management.
  • Accurate reporting and at-a-glance PnL.
  • Reporting! It is so much better than previous updates, but could still use a bit of extra help to manage teams.
  • Accuracy of accounting, especially VAT. It's usually accurate, but occasionally it gets things wrong.
  • Lack of Sales pipeline, although strictly speaking Brightpearl isn't designed to do this in the first place! It would just be a nice add on.
Score 7 out of 10
Vetted Review
Verified User
Incentivized
  • Can create different "tags" that will not interfere with the sales goals. Such as "bloggers", "giveaways", or "samples".
  • You can then use those tags to see how many people you have given "samples" to or how many "bloggers" we have reached out to.
  • The fact that you can just run sales reports in a user friendly manner.
  • Sometimes, it is a little hard to load some of the sales reports. Not sure if this is on my end due to internet connection but sometimes I will have to log in and then log back out.
  • At one point we were not able to search my store names which caused quite a hassle but that ended up being fixed.
  • My Brightpearl account will not load on some occasions.
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