Brightpearl

Brightpearl

Score 3.9 out of 10
Brightpearl by Sage

Overview

What is Brightpearl?

Brightpearl’s retail operations platform is designed to handle peak trading, integrates with the full retail tech ecosystem, and is omni-channel native. Additionally, the vendor says their solution is the system of record for key trading data, provides real-time trading insights...
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Recent Reviews

Unhappy

1 out of 10
March 29, 2017
We use Shopify for our back-end inventory solution and integrate with Shopify for web sales and Shipstation for shipping. It used by one …
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Bright PEARL review

1 out of 10
December 29, 2016
Used as a business wide ERP. Worst ERP I have used. It is difficult to perform stock transfers. Cost of stock not valued properly. Orders …
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Pricing

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What is Brightpearl?

Brightpearl’s retail operations platform is designed to handle peak trading, integrates with the full retail tech ecosystem, and is omni-channel native. Additionally, the vendor says their solution is the system of record for key trading data, provides real-time trading insights and is automated so…

Entry-level set up fee?

  • Setup fee required
For the latest information on pricing, visithttps://www.brightpearl.com/pricing

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting / Integration Services

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What is DEAR Systems, by Cin7?

DEAR Systems is now part of Cin7 since the early 2021 acquisition. They offer a multi-channel order and inventory management oriented around the needs of retailers, that scales to support warehouse operations, point of sale solutions, as well as accounting and ecommerce integrations.

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Product Details

What is Brightpearl?

Brightpearl’s retail operations platform is designed to handle peak trading, integrates with the full retail tech ecosystem, and is omni-channel native. Additionally, the vendor says their solution is the system of record for key trading data, provides real-time trading insights and is automated so users can stay in control and manage by exception.

According to the vendor key differentiators include:
  • Software and Service. Service is an integral part of Brightpearl's offer. The vendor says their retail consultants get users live three times faster than traditional ERP, always for a fixed cost. And the in-house team is available throughout, from tech support to ongoing business consulting.
  • Built for Retail. Brightpearl is built only for the retail sector. This means: configuration not coding, designed for use by merchants not IT staff, every new feature is relevant, and their integrations and ecosystem are 100% retail.
  • Designed to Scale. Whether it’s seasonal peaks, promotions or sustained growth, merchants need an ops platform that can handle the volume. The vendor says they stand by their numbers: orders, SKUs, channels, reporting and financials fit for multi-million dollar merchants.

Brightpearl Features

  • Supported: Sales Order Management
  • Supported: Inventory Management
  • Supported: Inventory Planning
  • Supported: Shipping & Fulfillment
  • Supported: Warehouse Management
  • Supported: Retail Accounting
  • Supported: Purchasing & Supplier Management
  • Supported: Workflow Automation
  • Supported: Reporting
  • Supported: Payments
  • Supported: Analytics

Brightpearl Screenshots

Screenshot of Customer timeline giving you insight into pending orders, previous purchases and potential marketing opportunitiesScreenshot of Deep insight in your customers, product and sales channel through Brightpearl's Minubo integrationScreenshot of Fully integrated POS for access to all product inventory information at the tillScreenshot of Managing suppliers and purchasing inventory is quick and easy, says the vendorScreenshot of Provide top-notch service by having access to your customers’ full interaction history and personalize your marketing communication with product-interest tagging.Screenshot of Brightpearl’s flexible inventory management has all of the features you need to stay in control of your inventory and make fast, effective business decisions. Redistribute your staff towards growth strategies and reduce the time spent on costly admin overheads.Screenshot of Inventory Planning. With Brightpearl’s integrated inventory demand planning solution, understand exactly how your inventory is performing so you can put your time and money into the most impactful areas of your business. Identify trends to ensure you have the right products at the right time.Screenshot of Intuitive and easy-to-use POS, access all inventory across multiple locations alongside full customer order and communication history.Screenshot of Brightpearl’s integrated accounting is built specifically for retail and wholesale businesses, providing real-time insight into sales performance, profitability and costs across all your channels, all from the same system you use to manage sales, purchasing, inventory, customers and suppliers. Make the right decisions for your business in order to manage cost, reduce risk and remain agile in an ever-changing trading environment.Screenshot of Brightpearl’s intelligent process automation has all of the features you need to speed up order processing, reduce fulfillment latency and costs, and automate your entire order-to-cash process.

Brightpearl Integrations

Brightpearl Technical Details

Deployment TypesOn-premise, Software as a Service (SaaS), Cloud, or Web-Based
Operating SystemsWindows, Mac
Mobile ApplicationNo
Supported LanguagesEnglish

Frequently Asked Questions

Stitch Labs (discontinued), QuickBooks Commerce, and Linnworks are common alternatives for Brightpearl.

Reviewers rate Support Rating highest, with a score of 8.

The most common users of Brightpearl are from Small Businesses (1-50 employees).
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Comparisons

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Reviews

(1-25 of 140)
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Tracy Cooksey | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
By using the Support Ticket function initially, you get across the issue, and where it can be hard to communicate the problem in writing, the Brightpearl consultants are happy to accommodate a phone call to discuss in person, and often send additional documentation and videos on a topic to assist further.
Score 8 out of 10
Vetted Review
Verified User
I have not used Brightpearl customer support but I know that my manager and my boss have both tried to contact Brightpearl customer support on many occasions. They don't always get through and when they do, the customer support representative doesn't always answer all of their questions. Sometimes they even dismiss the questions and tell my manager that there's nothing wrong with the program and he should just try again.
March 29, 2017

Unhappy

Score 1 out of 10
Vetted Review
Verified User
We've had a number of issues, and support has been rather lackluster. Many of our problems have remained unresloved, or continue to repeat themselves.
Score 8 out of 10
Vetted Review
Verified User
Everyone that I've interacted with at Brightpearl support is polite and friendly. Most of the tickets I submit are at least acknowledged within one business day, though occasionally it does take longer. The simple problems are solved quickly and efficiently. If they can't fix something or add a feature that we want they are always very good at explaining the why behind their answer.
Joel Graham | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
The majority of the times I have personally used Brightpearl support, I have found them to be quite responsive and helpful in resolving the issue at hand. Occasionally we've arrived at somewhat of an impasse where they essentially say they're working on a new feature to resolve the issue, but can't give a specific date for when it will happen, which is understandable, albeit not ideal.
Score 7 out of 10
Vetted Review
Verified User
Our company had some issues with trying to put in customers names and nothing would come up. We contacted Brightpearl and fortunately things were resolved within a couple of days so we were able to get right back on track.
November 01, 2016

Brightpearl is Great!

Score 10 out of 10
Vetted Review
Verified User
Sometimes customer service is very hard to reach. When they finally are reached, it usually takes 24-48 hours for someone to respond to your question or get back to you regarding the issue you have submitted.
Score 9 out of 10
Vetted Review
Verified User
The staff at Brightpearl is always very helpful, but on the rare occasion there is an issue, it can sometimes take a long time for the problem to be resolved. However, this is so infrequent, that it doesn't really ever affect our day, we are always able to get the work done once the issue has been sorted.
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