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Broadvoice

Broadvoice

Overview

What is Broadvoice?

Broadvoice is a provider of hosted voice, UCaaS, CCaaS, and CX solutions for small and mid-market enterprises and BPOs. Broadvoice solutions offer enterprise-class features to simplify communications and streamline operations.

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Recent Reviews

Broadvoice service

8 out of 10
February 02, 2024
Broadvoice is the phones that the company I work for switched to recently, and during our last rainy storm the power went out for a brief …
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New User Review

10 out of 10
January 16, 2024
The problems we no longer have are the ease of accessing our Contacts and being able to edit. We did not have that option with our last …
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Broadvoice Supporter

9 out of 10
January 15, 2024
Incentivized
Our company uses Broadvoice in a number of different ways. We use the service for sending and receiving faxes. Some of our employees use …
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B-Flexible

10 out of 10
January 09, 2024
Incentivized
Broadvoice allows our organization to quickly change our business hours. So when we are having an event outside of normal business hours …
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TrustRadius Insights

Users of this product have found it to be incredibly versatile and useful in a variety of situations. Many customers have praised its …
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Popular Features

View all 26 features
  • Message alerts (77)
    8.5
    85%
  • Call park (69)
    8.4
    84%
  • Answering rules (78)
    8.4
    84%
  • High quality audio (68)
    8.1
    81%

Reviewer Pros & Cons

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Pricing

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b-hive Standard Seat - Call Paths

$7

Cloud
per month

b-hive Metered Seat Cloud PBX

$10

Cloud
per month per user

b-hive Pro Seat - Call Paths

$10

Cloud
per month

Entry-level set up fee?

  • Setup fee optional
For the latest information on pricing, visithttps://www.broadvoice.com/pricing

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

Starting price (does not include set up fee)

  • $10 monthly, 12 or 36 months per seat
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Product Demos

Broadvoice VOIP Mobile App Demo 2020

YouTube

Broadvoice VOIP Desktop App Demo 2020 - Communicator

YouTube
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Features

Performance & Compatibility of Online Events Software

Features related to the performance, reliability & compatibility of web conferencing and webinar (online events) software.

8.3
Avg 8.1

Screen Sharing

Features related to remote screen sharing capabilities.

8.5
Avg 8.1

Online Meetings / Events

Features related to hosting and attending meetings and events online.

8.1
Avg 8.0

Online Events Collaboration

Features related to collaboration between attendees during web conferences, webinars, and other online events.

7.9
Avg 7.8

Online Events Security

Features related to the security of meetings and other events held via web conferencing/webinar software.

8.3
Avg 7.6

Cloud PBX

A cloud PBX system is based on cloud computing technology where data is stored and transferred over the intenet without any need for on-site PBX equipment

8.5
Avg 8.2

Call Management

Customized phone system settings

8.2
Avg 8.2

Mobile apps

Apps are compatible with mobile devices.

7.8
Avg 8.5

Unified Communications Platform and Collaboration

UCaaS platforms allow teams to collaborate internally in one central space.

8
Avg 7.6
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Product Details

What is Broadvoice?

Broadvoice simplifies communications for small and mid-market businesses with cloud communications solutions that deliver enterprise-class features as an affordable managed service. Broadvoice’s b-hive unified communications as a service (UCaaS) and omnichannel contact center as a service (CCaaS) solutions are built on proprietary technology platforms, giving the company complete control to meet customers’ evolving needs. Broadvoice is also known for its industry-leading installation, support and the award-winning Broadvoice Success Program. With network assets and customers spanning four continents, Broadvoice drives collaboration and commerce across the globe.

Broadvoice Benefits:

  • 100% SLA
  • 24/7 customer support
  • Onsite or paid professional installation
  • Dedicated onboarding specialist
  • Risk-free cancellation within 30 days
  • Multi-level portal administration
  • Mix & match seat types
  • Integration with Salesforce & Microsoft Teams
  • Call path pricing options
  • Overhead paging
  • HIPPA compliant platform
  • Unlimited international calling
  • SMB call center features
  • Complimentary VoIP readiness assessment


Broadvoice Features

  • Supported: Voice Calling – Call placing and receiving on any device, regardless of location.
  • Supported: Messaging – Team communication with 1:1 and group messaging, and customer communication using SMS.
  • Supported: Video – Conferencing for up to 50 video participants.
  • Supported: Virtual Contact Center – Call queuing and routing, real-time monitoring, and detailed analytics.
  • Supported: SIP Trunking – Preserves a PBX investment and reduces costs by replacing landline with VoIP.
  • Supported: Call Path Pricing – Reduces license costs by paying only for the call volume needed rather than the total number of seats.

Broadvoice Screenshots

Screenshot of Call routing rules to manage holidays, and off-hours.Screenshot of Inbound call routing with automated menus and announcements, like a large business.Screenshot of User accounts can be added, removed, and managed from this interface.Screenshot of A detailed view of call history with detailed call reports.Screenshot of Video conference with up to 50 users with b-hive Communicator.Screenshot of Group messaging and file sharing to keep internal teams connected.Screenshot of One-click audio calling from the chat interface.Screenshot of The b-hive Mobile app, which is used to place calls from a personal device using a business phone number.Screenshot of Video meetings can be joined from anywhere with the b-hive Mobile app.

Broadvoice Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationApple iOS, Android

Frequently Asked Questions

Broadvoice is a provider of hosted voice, UCaaS, CCaaS, and CX solutions for small and mid-market enterprises and BPOs. Broadvoice solutions offer enterprise-class features to simplify communications and streamline operations.

Broadvoice starts at $10.

8x8 X Series, Nextiva Business Phone Service, and Net2Phone are common alternatives for Broadvoice.

Reviewers rate Centralized communications management highest, with a score of 8.8.

The most common users of Broadvoice are from Small Businesses (1-50 employees).
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Comparisons

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Reviews and Ratings

(421)
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Attribute Ratings

Reviews

(1-25 of 132)
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January 09, 2024

Great service offered

Score 9 out of 10
Vetted Review
Verified User
Incentivized
While our service was provided by Nitel, not only were they unable to solve our outbound call issue, but the communication with them was severely lacking. With Broadvoice, it was easy to schedule conference calls and was easy to achieve the level of service our district needed.
January 05, 2024

Broadview review

Score 8 out of 10
Vetted Review
Verified User
Incentivized
  • Zoom
Zoom is better for a highly interactive conference call. In interior design with team working remotely we need to be able to easily redline drawings/annotate remotely on a call. So if my staff is sharing their screen, I can redline on top of that live. Broadvoice is not easy or user friendly.

We generally do teams in office or zoom for other calls with clients or redline needed.
Score 10 out of 10
Vetted Review
Verified User
By far, the onboarding and support are hands down the difference. Onboarding staff is on top of all details, from setup to training to cutover. You always know where it all stands and that your requests will get answers on the first call. Don't forget those unique solutions to one off extension needs!
Tim Fischer | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Best cost, service, and no downtime. The other services I tried all failed at one or more of these things, including uptime. I have had no outages ever in the entire list of deployments out there currently. They are also cheaper per line than the big boys and you can get right through to support if needed unlike the others.
December 06, 2023

Broadvoice for the win!

Liza Tapia Vaughan | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Broadvoice is better on every measure. Mitl was expensive, charged separately for many features that included by Broadvoice. Most importantly, the customer support was 100% offshore by workers whose primary language was not English. Although they followed the script for giving support, often they were quite difficult to understand.
Score 8 out of 10
Vetted Review
Verified User
Incentivized
We currently have Broadvoice and are looking to add services. In my experience, I had a horrid time getting a hold of anyone in sales to discuss our current plan, compare pricing, get new quotes, etc. I then reached out to Nextiva and had them quote me for essentially the same service, but with more capabilities then what we were currently using with BV. I reached out to Broadvoice billing support to see if they could get me in touch with sales and someone reached out in 2 business days. I spoke with them, explained what Nextiva offered, and our needs and they got back with me with a competitively priced quote. We decided to stay with Broadvoice as they have always had great customer support and continuity is always good!
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Broadvoice is its only type of management, in particular cellular. Connectwise is specific to remoting into a certain device, can see the status i.e online/offline. But they both do their own jobs in their own way, successfully.
Score 8 out of 10
Vetted Review
Verified User
Incentivized
Toshiba system was much easier to put several messages to answer in various scenarios. However it did not offer the app on the phone that allows you to answer remotely and make calls from your office phone number.
David Morriss | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Well I said most of it in the question above. Just are just better. Broadvoice Doesn’t act like they are doing you a favor. It’s just the opposite. Broadvoice is glad to earn your business and work hard at keepin your business. Broadvoice also give you a dedicated team of experts to meet your every need.
Score 10 out of 10
Vetted Review
Verified User
  • AT&T Business
Broadvoice price point was better. AT&T customer Service is the worst. Broadvoice customer service is fantastic. When I call I speak to a person who understands my issue, repairs on the spot or creates a ticket. The ticket is completed on a timely manner.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
I have not checked other similar products than Broadvoice. I liked Broadvoice's price and functions and stuck with them. Customer service has been fantastic as well so I do not see a need to compare. The training when signing up was amazing. We will continue to use Broadvoice even if another "deal" comes along.
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