Broadvoice, great value and product
Cost Efficiency: Broadvoice is easy to implement without the need for expensive hardware
Scalability: Easy to add/reduce as locations are …
Scalability: Easy to add/reduce as locations are …
Starting at $10 monthly, 12 or 36 months per seat
View PricingOverview
What is Broadvoice?
Broadvoice is a provider of hosted voice, UCaaS, CCaaS, and CX solutions for small and mid-market enterprises and BPOs. Broadvoice solutions offer enterprise-class features to simplify communications and streamline operations.
Recent Reviews
Awards
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Popular Features
- Message alerts (83)8.484%
- Answering rules (89)8.383%
- Call park (80)8.282%
- High quality audio (76)8.080%
Reviewer Pros & Cons
Pricing
b-hive Standard Seat - Call Paths
$7
Cloud
per month
b-hive Metered Seat Cloud PBX
$10
Cloud
per month per user
b-hive Pro Seat - Call Paths
$10
Cloud
per month
Entry-level set up fee?
- Setup fee optional
For the latest information on pricing, visithttps://www.broadvoice.com/pricing
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Starting price (does not include set up fee)
- $10 monthly, 12 or 36 months per seat
Product Demos
Broadvoice VOIP Mobile App Demo 2020
YouTube
Broadvoice VOIP Desktop App Demo 2020 - Communicator
YouTube
Features
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Product Details
- About
- Integrations
- Competitors
- Tech Details
- Downloadables
- FAQs
What is Broadvoice?
Broadvoice simplifies communications for small and mid-market businesses with cloud communications solutions that deliver enterprise-class features as an affordable managed service. Broadvoice’s b-hive unified communications as a service (UCaaS) and omnichannel contact center as a service (CCaaS) solutions are built on proprietary technology platforms, giving the company complete control to meet customers’ evolving needs. Broadvoice is also known for its industry-leading installation, support and the award-winning Broadvoice Success Program. With network assets and customers spanning four continents, Broadvoice drives collaboration and commerce across the globe.
Broadvoice Benefits:
- 100% SLA
- 24/7 customer support
- Onsite or paid professional installation
- Dedicated onboarding specialist
- Risk-free cancellation within 30 days
- Multi-level portal administration
- Mix & match seat types
- Integration with Salesforce & Microsoft Teams
- Call path pricing options
- Overhead paging
- HIPPA compliant platform
- Unlimited international calling
- SMB call center features
- Complimentary VoIP readiness assessment
Broadvoice Features
- Supported: Voice Calling – Call placing and receiving on any device, regardless of location.
- Supported: Messaging – Team communication with 1:1 and group messaging, and customer communication using SMS.
- Supported: Video – Conferencing for up to 50 video participants.
- Supported: Virtual Contact Center – Call queuing and routing, real-time monitoring, and detailed analytics.
- Supported: SIP Trunking – Preserves a PBX investment and reduces costs by replacing landline with VoIP.
- Supported: Call Path Pricing – Reduces license costs by paying only for the call volume needed rather than the total number of seats.
Broadvoice Screenshots
Broadvoice Integrations
Broadvoice Competitors
Broadvoice Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | Apple iOS, Android |
Broadvoice Downloadables
- The new workplace will be a hybrid of in-person and virtual. Broadvoice b-hive provides a single solution for voice, messaging, and meetings to simplify interaction.
- Small-to-medium businesses need to respond quickly and effectively to customer calls. Broadvoice’s b-hive Virtual Contact Center offers tools to deliver remarkable customer interactions like a big brand with the ease and affordability of a cloud-based service.
- An existing phone system does not need to be replaced. Elastic SIP trunking provides the flexibility to realize the benefits of a modern IP PBX today while enabling the user to upgrade to cloud PBX or unified communications solutions in the future.
Frequently Asked Questions
Broadvoice is a provider of hosted voice, UCaaS, CCaaS, and CX solutions for small and mid-market enterprises and BPOs. Broadvoice solutions offer enterprise-class features to simplify communications and streamline operations.
Broadvoice starts at $10.
Reviewers rate Hosted PBX and Message alerts and Centralized communications management highest, with a score of 8.4.
The most common users of Broadvoice are from Small Businesses (1-50 employees).
Comparisons
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Reviews and Ratings
(440)
Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Business Problems Solved
Users of this product have found it to be incredibly versatile and useful in a variety of situations. Many customers have praised its ability to streamline their workflow by providing efficient solutions to common problems. One use case that has received positive feedback is its integration with other software platforms, allowing users to seamlessly transfer data and collaborate with colleagues. Another key use case is the product's advanced analytics capabilities, which have helped businesses gain valuable insights and make data-driven decisions. Additionally, customers have noted the product's user-friendly interface, making it accessible to individuals with varying levels of technical proficiency. Overall, this product has proven to be a valuable tool for optimizing productivity and improving effectiveness across different industries.
Attribute Ratings
Reviews
(1-25 of 137)Companies can't remove reviews or game the system. Here's why
April 24, 2024
Broadvoice, great value and product
Score 9 out of 10
Vetted Review
Verified User
Very similar but more cost effective.
April 22, 2024
New User!
Recommended by our IT company...I was not involved in the selection process.
April 10, 2024
Try it!
Better customer service, similar quality, lower price than previous carrier. We have also had minimal problems (which is very nice when we are a small company and do not have a devoted IT department)
March 20, 2024
Great for hybrid work!
February 22, 2024
Great Work Broadvoice!
The support we get with Broadvoice is the huge difference maker. I am confident that we could have made Google Voice work for what we needed, but having a person to come out, make recommendations, test the phones prior to install, and the amount of training that came with Broadvoice is huge for me.
January 09, 2024
Great service offered
While our service was provided by Nitel, not only were they unable to solve our outbound call issue, but the communication with them was severely lacking. With Broadvoice, it was easy to schedule conference calls and was easy to achieve the level of service our district needed.
January 09, 2024
B-Flexible
Broadvoice came highly recommended, saves money, and cost to repair or replace equipment is included.
January 05, 2024
Broadview review
- Zoom
Zoom is better for a highly interactive conference call. In interior design with team working remotely we need to be able to easily redline drawings/annotate remotely on a call. So if my staff is sharing their screen, I can redline on top of that live. Broadvoice is not easy or user friendly.
We generally do teams in office or zoom for other calls with clients or redline needed.
We generally do teams in office or zoom for other calls with clients or redline needed.
January 04, 2024
Broadvoice brings it to the table for small biz
Score 10 out of 10
Vetted Review
Verified User
By far, the onboarding and support are hands down the difference. Onboarding staff is on top of all details, from setup to training to cutover. You always know where it all stands and that your requests will get answers on the first call. Don't forget those unique solutions to one off extension needs!
December 29, 2023
Broadvoice review in detail
Score 10 out of 10
Vetted Review
Verified User
Best cost, service, and no downtime. The other services I tried all failed at one or more of these things, including uptime. I have had no outages ever in the entire list of deployments out there currently. They are also cheaper per line than the big boys and you can get right through to support if needed unlike the others.
December 06, 2023
Remote worker for Broadvoice!
My company told me this is what we will be using, and I haven't used another service like this previously
December 06, 2023
Broadvoice for the win!
Broadvoice is better on every measure. Mitl was expensive, charged separately for many features that included by Broadvoice. Most importantly, the customer support was 100% offshore by workers whose primary language was not English. Although they followed the script for giving support, often they were quite difficult to understand.
November 27, 2023
Broadvoice Telecommunications Customer Service is Amazing
We currently have Broadvoice and are looking to add services. In my experience, I had a horrid time getting a hold of anyone in sales to discuss our current plan, compare pricing, get new quotes, etc. I then reached out to Nextiva and had them quote me for essentially the same service, but with more capabilities then what we were currently using with BV. I reached out to Broadvoice billing support to see if they could get me in touch with sales and someone reached out in 2 business days. I spoke with them, explained what Nextiva offered, and our needs and they got back with me with a competitively priced quote. We decided to stay with Broadvoice as they have always had great customer support and continuity is always good!
November 17, 2023
Great Customer Service and Product!
Broadvoice excells!
November 06, 2023
Broadvoice is Fantastic and User Friendly!
Broadvoice is its only type of management, in particular cellular. Connectwise is specific to remoting into a certain device, can see the status i.e online/offline. But they both do their own jobs in their own way, successfully.
October 30, 2023
Excellent tool for improved customer service
Toshiba system was much easier to put several messages to answer in various scenarios. However it did not offer the app on the phone that allows you to answer remotely and make calls from your office phone number.
October 23, 2023
Broadvoice Review
I have used Google Voice before for other things and it works very similar to what the B-hive does for us.
October 22, 2023
Broadvoice System Review
we have never had a system like this previously
October 18, 2023
Would never look back at another provider.
Broadvoice is much more cost effective and customer service is far superior.
September 21, 2023
Broadvoice for the win!
Better customer service Much more user friendly Intuitive use - if guessing we are rarely wrong with the guess Much better customer service
August 22, 2023
Happy Customer!
We used Comcast mobility lines for years, but compared to Broadvoice, they have a long way to go. I would sometimes have to call Comcast because their website wouldn't let me connect, while their side was showing no issues.
August 21, 2023
Broadvoice is worth the money.
Score 10 out of 10
Vetted Review
Verified User
Well I said most of it in the question above. Just are just better. Broadvoice Doesn’t act like they are doing you a favor. It’s just the opposite. Broadvoice is glad to earn your business and work hard at keepin your business. Broadvoice also give you a dedicated team of experts to meet your every need.
August 11, 2023
Where would we be without the features of Broadvoice
Yes the capabilities are very similar but we felt Broadvoice sales and support was more responsive.
Both of these solutions with which I have experience were direct line dependent. I found Broadvoice to have as much, if not more stability along with Creator scope for outage function for today’s mobile and remote users.
July 28, 2023
Broadvoice is Fantastic!
Score 10 out of 10
Vetted Review
Verified User
- AT&T Business
Broadvoice price point was better. AT&T customer Service is the worst. Broadvoice customer service is fantastic. When I call I speak to a person who understands my issue, repairs on the spot or creates a ticket. The ticket is completed on a timely manner.