Broadvoice Serves a Purpose
Broadvoice is convenient in the sense that it has a mobile app so we can utilize it if working remotely or landlines in the office are down.
Starting at $10 monthly, 12 or 36 months per seat
View PricingOverview
What is Broadvoice?
Broadvoice is a provider of hosted voice, UCaaS, CCaaS, and CX solutions for small and mid-market enterprises and BPOs. Broadvoice solutions offer enterprise-class features to simplify communications and streamline operations.
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Popular Features
- Message alerts (82)8.484%
- Answering rules (88)8.383%
- Call park (79)8.282%
- High quality audio (75)8.080%
Reviewer Pros & Cons
Pricing
b-hive Standard Seat - Call Paths
$7
Cloud
per month
b-hive Metered Seat Cloud PBX
$10
Cloud
per month per user
b-hive Pro Seat - Call Paths
$10
Cloud
per month
Entry-level set up fee?
- Setup fee optional
For the latest information on pricing, visithttps://www.broadvoice.com/pricing
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Starting price (does not include set up fee)
- $10 monthly, 12 or 36 months per seat
Product Demos
Broadvoice VOIP Mobile App Demo 2020
YouTube
Broadvoice VOIP Desktop App Demo 2020 - Communicator
YouTube
Features
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Product Details
- About
- Integrations
- Competitors
- Tech Details
- Downloadables
- FAQs
What is Broadvoice?
Broadvoice simplifies communications for small and mid-market businesses with cloud communications solutions that deliver enterprise-class features as an affordable managed service. Broadvoice’s b-hive unified communications as a service (UCaaS) and omnichannel contact center as a service (CCaaS) solutions are built on proprietary technology platforms, giving the company complete control to meet customers’ evolving needs. Broadvoice is also known for its industry-leading installation, support and the award-winning Broadvoice Success Program. With network assets and customers spanning four continents, Broadvoice drives collaboration and commerce across the globe.
Broadvoice Benefits:
- 100% SLA
- 24/7 customer support
- Onsite or paid professional installation
- Dedicated onboarding specialist
- Risk-free cancellation within 30 days
- Multi-level portal administration
- Mix & match seat types
- Integration with Salesforce & Microsoft Teams
- Call path pricing options
- Overhead paging
- HIPPA compliant platform
- Unlimited international calling
- SMB call center features
- Complimentary VoIP readiness assessment
Broadvoice Features
- Supported: Voice Calling – Call placing and receiving on any device, regardless of location.
- Supported: Messaging – Team communication with 1:1 and group messaging, and customer communication using SMS.
- Supported: Video – Conferencing for up to 50 video participants.
- Supported: Virtual Contact Center – Call queuing and routing, real-time monitoring, and detailed analytics.
- Supported: SIP Trunking – Preserves a PBX investment and reduces costs by replacing landline with VoIP.
- Supported: Call Path Pricing – Reduces license costs by paying only for the call volume needed rather than the total number of seats.
Broadvoice Screenshots
Broadvoice Integrations
Broadvoice Competitors
Broadvoice Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | Apple iOS, Android |
Broadvoice Downloadables
- The new workplace will be a hybrid of in-person and virtual. Broadvoice b-hive provides a single solution for voice, messaging, and meetings to simplify interaction.
- Small-to-medium businesses need to respond quickly and effectively to customer calls. Broadvoice’s b-hive Virtual Contact Center offers tools to deliver remarkable customer interactions like a big brand with the ease and affordability of a cloud-based service.
- An existing phone system does not need to be replaced. Elastic SIP trunking provides the flexibility to realize the benefits of a modern IP PBX today while enabling the user to upgrade to cloud PBX or unified communications solutions in the future.
Frequently Asked Questions
Broadvoice is a provider of hosted voice, UCaaS, CCaaS, and CX solutions for small and mid-market enterprises and BPOs. Broadvoice solutions offer enterprise-class features to simplify communications and streamline operations.
Broadvoice starts at $10.
Reviewers rate Centralized communications management highest, with a score of 8.5.
The most common users of Broadvoice are from Small Businesses (1-50 employees).
Comparisons
Compare with
Reviews and Ratings
(438)
Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Business Problems Solved
Users of this product have found it to be incredibly versatile and useful in a variety of situations. Many customers have praised its ability to streamline their workflow by providing efficient solutions to common problems. One use case that has received positive feedback is its integration with other software platforms, allowing users to seamlessly transfer data and collaborate with colleagues. Another key use case is the product's advanced analytics capabilities, which have helped businesses gain valuable insights and make data-driven decisions. Additionally, customers have noted the product's user-friendly interface, making it accessible to individuals with varying levels of technical proficiency. Overall, this product has proven to be a valuable tool for optimizing productivity and improving effectiveness across different industries.
Attribute Ratings
Reviews
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September 21, 2023
Broadvoice for the win!
Broadvoice is our phone system installed roughly 2 years ago. Hands on ability to monitor each user and voicemails is key when needed. Ability to change greetings is also a feature we use regularly. Offering forwarding to cell is a key problem that Broadvoice addresses.
- Customer Service is top notch
- User ability to change greetings & office hours very helpful
- Ability to change visible lines on each phone / program speed dials is good
- None - haven't had any issues that weren't easily fix
- We can make changes to phone layout (direct dial buttons)
- Viewing past incoming calls (a directory for history)
- Very intuitive use
- Customer support is a huge necessity that others appreciate if I happen to be off!
80%
8.0
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4.9
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40%
4.0
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- Ability to add/remove phones allows us to be "current" with our phone bills (not paying for too many)
Better customer service Much more user friendly Intuitive use - if guessing we are rarely wrong with the guess Much better customer service
8
Owners (4)
Admin (2)
Sales (1)
IT (1)
We all use the system equally and are pleased with its functions
Admin (2)
Sales (1)
IT (1)
We all use the system equally and are pleased with its functions
1
Power User - love the ablilty to go in and use the website to make changes. It's nice to know the system is there and not be afraid to make mistakes - it's relatively easy to use...
And if something comes up that I don't know how to set up, customer service is always available and able to help.
And if something comes up that I don't know how to set up, customer service is always available and able to help.
- Unsure of question...
- Nothing innovative - we are pretty low-tech here so it's the basics for us.
- Mobile functionality - biggest unused feature for us
Yes
8X8 phone system - cost and functionality
- Ease of Use
As I said we are low-tech here, and your "ease of use" was a huge factor
Wouldn't change a thing.
- Implemented in-house
No
- Covid was a huge (unavoidable) issue. Broadvoice worked well with this obstacle.
- We did have a brief down time, but it was handled quickly.
- Online Training
- In-Person Training
- No Training
Had training - again, cannot complete survey unless I answer all the questions - whether they apply or not!
I always TRY! They've given a hint of looking at a similart profile and duplicate it. Sometimes that works and sometimes it doesn't. They are understanding if I still need to call.
No - we have not done any customization to the interface
No - we have not done any custom code
None at this time.
No I don't beleive so. We wanted to wait to see if needed.
No
It's been a while since I've had to call so cannot pinpoint. Honestly anytime I've called I get excellent service.
- Call Park and/or hold
- Conference calling
- Looking up numbers who called or we called (directory of recent calls)
- Voicemail easy to use
- As the main person who makes changes, I still have a hard time reassigning a number to a new employee (but doesn't happen often so I need a refresher!)
Yes, but I don't use it
- N/A
N/A
- Not a this time
N/A
N/A
N/A
This is not an answer I am privy to!
N/A
No
- N/A
- Unsure
October 06, 2022
Incredibly easy to manage and cost effective Telecom Solution!
The client was previously being serviced by AT&T with their higher pricing for, in my opinion, less service, and sub-par support.
I have known my Rep for quite some time and have used his expertise to guide my clients to their best solutions.
This is one of several implementations I have used Broadvoice for, and I will stay with them as they provide the best solution and support for my clients, large & small!
I have known my Rep for quite some time and have used his expertise to guide my clients to their best solutions.
This is one of several implementations I have used Broadvoice for, and I will stay with them as they provide the best solution and support for my clients, large & small!
- Adaptability
- Fast response
- Fast knowledgeable support
- Great pricing
- Fast deployment of new service
- Truthfully I have yet to find an issue needing improvement
- Fast response to support needs
- Fast setup and deployment
- Knowledgeable tech support
- Simplification
- ROI
- Reliability
11
Operation of a BUSY Law Practice
1
Basic TCP/IP understanding and Networking
- Portable phones
- Customization
- Call Flow Modification
- Ability to travel with a phone and remain connected
- I don't know yet
Yes
AT&T over-priced and not friendly
- Price
- Product Features
- Product Usability
- Product Reputation
I would not.
- Implemented in-house
- Third-party professional services
I am the 3rd party support partner for the client.
No
Change management was minimal
- None
- Online Training
- In-Person Training
No
When we were first installing the system.
- Setup
- Transfer
- Voicemail
- None
Yes, but I don't use it