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What is Broadvoice?

Broadvoice is a provider of hosted voice, UCaaS, CCaaS, and CX solutions for small and mid-market enterprises and BPOs. Broadvoice solutions offer enterprise-class features to simplify communications and streamline operations.

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Recent Reviews

Broadvoice for the win!

9 out of 10
September 21, 2023
Broadvoice is our phone system installed roughly 2 years ago. Hands on ability to monitor each user and voicemails is key when needed. …
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Broadvoice is Fantastic!

10 out of 10
July 28, 2023
We use Broadvoice phones VIOP for our firm/building. We have phones for our office and provide phones for our tenants in our building if …
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Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Popular Features

View all 26 features
  • Message alerts (62)
  • Call park (58)
  • Answering rules (65)
  • High quality audio (56)

Reviewer Pros & Cons

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Video Reviews

Leaving a video review helps other professionals like you evaluate products. Be the first one in your network to record a review of Broadvoice, and make your voice heard!

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View all pricing

b-hive Standard Seat - Call Paths


per month

b-hive Metered Seat Cloud PBX


per month per user

b-hive Pro Seat - Call Paths


per month

Entry-level set up fee?

  • Setup fee optional
For the latest information on pricing, visit


  • Free Trial
  • Free/Freemium Version
  • Premium Consulting / Integration Services

Starting price (does not include set up fee)

  • $10 monthly, 12 or 36 months per seat
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Product Demos

Broadvoice VOIP Mobile App Demo 2020


Broadvoice VOIP Desktop App Demo 2020 - Communicator

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Performance & Compatibility of Online Events Software

Features related to the performance, reliability & compatibility of web conferencing and webinar (online events) software.

Avg 8.1

Screen Sharing

Features related to remote screen sharing capabilities.

Avg 8.1

Online Meetings / Events

Features related to hosting and attending meetings and events online.

Avg 8.1

Online Events Collaboration

Features related to collaboration between attendees during web conferences, webinars, and other online events.

Avg 7.9

Online Events Security

Features related to the security of meetings and other events held via web conferencing/webinar software.

Avg 7.4

Cloud PBX

A cloud PBX system is based on cloud computing technology where data is stored and transferred over the intenet without any need for on-site PBX equipment

Avg 8.2

Call Management

Customized phone system settings

Avg 8.2

Mobile apps

Apps are compatible with mobile devices.

Avg 8.6

Unified Communications Platform and Collaboration

UCaaS platforms allow teams to collaborate internally in one central space.

Avg 7.7
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Product Details

What is Broadvoice?

Broadvoice simplifies communications for small and mid-market businesses with cloud communications solutions that deliver enterprise-class features as an affordable managed service. Broadvoice’s b-hive unified communications as a service (UCaaS) and omnichannel contact center as a service (CCaaS) solutions are built on proprietary technology platforms, giving the company complete control to meet customers’ evolving needs. Broadvoice is also known for its industry-leading installation, support and the award-winning Broadvoice Success Program. With network assets and customers spanning four continents, Broadvoice drives collaboration and commerce across the globe.

Broadvoice Benefits:

  • 100% SLA
  • 24/7 customer support
  • Onsite or paid professional installation
  • Dedicated onboarding specialist
  • Risk-free cancellation within 30 days
  • Multi-level portal administration
  • Mix & match seat types
  • Integration with Salesforce & Microsoft Teams
  • Call path pricing options
  • Overhead paging
  • HIPPA compliant platform
  • Unlimited international calling
  • SMB call center features
  • Complimentary VoIP readiness assessment

Broadvoice Features

  • Supported: Voice Calling – Call placing and receiving on any device, regardless of location.
  • Supported: Messaging – Team communication with 1:1 and group messaging, and customer communication using SMS.
  • Supported: Video – Conferencing for up to 50 video participants.
  • Supported: Virtual Contact Center – Call queuing and routing, real-time monitoring, and detailed analytics.
  • Supported: SIP Trunking – Preserves a PBX investment and reduces costs by replacing landline with VoIP.
  • Supported: Call Path Pricing – Reduces license costs by paying only for the call volume needed rather than the total number of seats.

Broadvoice Screenshots

Screenshot of Call routing rules to manage holidays, and off-hours.Screenshot of Inbound call routing with automated menus and announcements, like a large business.Screenshot of User accounts can be added, removed, and managed from this interface.Screenshot of A detailed view of call history with detailed call reports.Screenshot of Video conference with up to 50 users with b-hive Communicator.Screenshot of Group messaging and file sharing to keep internal teams connected.Screenshot of One-click audio calling from the chat interface.Screenshot of The b-hive Mobile app, which is used to place calls from a personal device using a business phone number.Screenshot of Video meetings can be joined from anywhere with the b-hive Mobile app.

Broadvoice Integrations

Broadvoice Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationApple iOS, Android

Frequently Asked Questions

Broadvoice is a provider of hosted voice, UCaaS, CCaaS, and CX solutions for small and mid-market enterprises and BPOs. Broadvoice solutions offer enterprise-class features to simplify communications and streamline operations.

Broadvoice starts at $10.

8x8 X Series, Nextiva Business Phone Service, and Net2Phone are common alternatives for Broadvoice.

Reviewers rate Centralized communications management highest, with a score of 8.8.

The most common users of Broadvoice are from Small Businesses (1-50 employees).
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View all alternatives
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Reviews and Ratings


Attribute Ratings


(1-25 of 208)
Companies can't remove reviews or game the system. Here's why
September 21, 2023

Broadvoice for the win!

Score 9 out of 10
Vetted Review
Verified User
  • We can make changes to phone layout (direct dial buttons)
  • Viewing past incoming calls (a directory for history)
  • Very intuitive use
  • Customer support is a huge necessity that others appreciate if I happen to be off!
David Morriss | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
  • The fact they work on our backup internet instead of being dead in the water.
  • The rental program is awesome. The phones keep the warranty as long as you rent them.
  • The rental on the phones is super cheap. Makes you wonder how they make money.
  • The phones themselves can be programmed like you want. For example, Broadvoice can make the phone DND button not work and make it so they can’t turn off the ringer. Both feature are important to us.
Ray Lucas | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
  • Versatility supporting many use cases.
  • Flexibility at providing different solutions for different locations.
  • Dependability with call quality which is excellent even at times over limited connectivity.
  • Accountability for issues or concerns that we raise. Knowing their support team will help us resolve whatever issues arrise is their most important feature.
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