Broadvoice is Great for Business!
Rating: 8 out of 10
December 30, 2024
AB
Vetted Review
Verified User
1 year of experience
- Call Logs
- Call Recording
- Tech Support
Cons
- The app crashes constantly and does not let me in.
Starting at $10 monthly, 12 or 36 months per seat
View Pricing Overview
What is Broadvoice?
Broadvoice is a provider of hosted voice, UCaaS, CCaaS, and CX solutions for small and mid-market enterprises and BPOs. Broadvoice solutions offer enterprise-class features to simplify communications and streamline operations.
Learn from top reviewers
Broadvoice Telecom
Rating: 9 out of 10
March 18, 2025I have had Broadvoice as my company's communication source. There are a number applications to utilize the services offered. I was able to set up fax services (which was requi...
Sarah Perkins
C-Level Executive - Research & Development
Site Director
Lapis Clinical Research
10 years of experienceBroadvoice Usage in Our Company
Rating: 9 out of 10
February 14, 2025We use Broadvoice for phone and texting features to relay information to our customers on a daily basis. It is used as a daily update for customers as to work being done on th...
Broadvoice VoIP review for Small Business
Rating: 9 out of 10
January 15, 2025We have two businesses in one building and employees in cross over in answering the phone. Call groups work well here and give different ring tones to help identify how to ans...
James Bishop
Administrator - Information Technology
Dir. of IT
Primary Vision Care Service
2 years of experienceBroadvoice is Great for Business!
Rating: 8 out of 10
December 30, 2024I work at a personal injury firm that utilizes Broadvoice for communications. The main issues we face are tracking calls, with detailed logs, recording calls, and using headse...
Broadvoice Review
Rating: 9 out of 10
November 1, 2024I use Broadvoice to manage phone greetings and call forwarding. I love the email notifications that link directly to new voicemail. The system allows me to change my business ...
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Pricing
b-hive Standard Seat - Call Paths
$7
Cloud
per month
b-hive Metered Seat Cloud PBX
$10
Cloud
per month per user
b-hive Pro Seat - Call Paths
$10
Cloud
per month
Entry-level set up fee?
- Setup fee optional
For the latest information on pricing, visithttps://www.broadvoice.com/pricing
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Starting price (does not include set up fee)
- $10 monthly, 12 or 36 months per seat
Product Demos
Broadvoice VOIP Mobile App Demo 2020
YouTube
Broadvoice VOIP Desktop App Demo 2020 - Communicator
YouTube
Features
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Product Details
- About
- Integrations
- Competitors
- Tech Details
- Downloadables
- FAQs
What is Broadvoice?
Broadvoice simplifies communications for small and mid-market businesses with cloud communications solutions that deliver enterprise-class features as an affordable managed service. Broadvoice’s b-hive unified communications as a service (UCaaS) and omnichannel contact center as a service (CCaaS) solutions are built on proprietary technology platforms, giving the company complete control to meet customers’ evolving needs. Broadvoice is also known for its industry-leading installation, support and the award-winning Broadvoice Success Program. With network assets and customers spanning four continents, Broadvoice drives collaboration and commerce across the globe.
Broadvoice Benefits:
- 100% SLA
- 24/7 customer support
- Onsite or paid professional installation
- Dedicated onboarding specialist
- Risk-free cancellation within 30 days
- Multi-level portal administration
- Mix & match seat types
- Integration with Salesforce & Microsoft Teams
- Call path pricing options
- Overhead paging
- HIPPA compliant platform
- Unlimited international calling
- SMB call center features
- Complimentary VoIP readiness assessment
Broadvoice Features
- Supported: Voice Calling – Call placing and receiving on any device, regardless of location.
- Supported: Messaging – Team communication with 1:1 and group messaging, and customer communication using SMS.
- Supported: Video – Conferencing for up to 50 video participants.
- Supported: Virtual Contact Center – Call queuing and routing, real-time monitoring, and detailed analytics.
- Supported: SIP Trunking – Preserves a PBX investment and reduces costs by replacing landline with VoIP.
- Supported: Call Path Pricing – Reduces license costs by paying only for the call volume needed rather than the total number of seats.
Broadvoice Screenshots
Broadvoice Integrations
Broadvoice Competitors
Broadvoice Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | Apple iOS, Android |
Broadvoice Downloadables
- The new workplace will be a hybrid of in-person and virtual. Broadvoice b-hive provides a single solution for voice, messaging, and meetings to simplify interaction.
- Small-to-medium businesses need to respond quickly and effectively to customer calls. Broadvoice’s b-hive Virtual Contact Center offers tools to deliver remarkable customer interactions like a big brand with the ease and affordability of a cloud-based service.
- An existing phone system does not need to be replaced. Elastic SIP trunking provides the flexibility to realize the benefits of a modern IP PBX today while enabling the user to upgrade to cloud PBX or unified communications solutions in the future.
Frequently Asked Questions
Broadvoice is a provider of hosted voice, UCaaS, CCaaS, and CX solutions for small and mid-market enterprises and BPOs. Broadvoice solutions offer enterprise-class features to simplify communications and streamline operations.
Broadvoice starts at $10.
Reviewers rate Call recording highest, with a score of 8.6.
The most common users of Broadvoice are from Small Businesses (1-50 employees).
Comparisons
Compare with
Reviews From Top Reviewers
(1-5 of 318)
Broadvoice Telecom
Rating: 9 out of 10
March 18, 2025
SP
Vetted Review
Verified User
10 years of experience
- They offer several platforms to access communication tools
- I have stored records of all inbound/outbound communications
- Email notifications are sent as a back up to incoming communication
Cons
- The mobile app could use some improvement as calls were not always seamlessly transferred
Broadvoice Review
Rating: 9 out of 10
November 01, 2024
SP
Vetted Review
Verified User
1 year of experience
- System integration with Outlook
- Value of service
- Technical assistance
- Call logs, reports
Cons
- The terminology used in the self-service drop-down options for outbound greetings is akin to reading a foreign language; it's hard to tell which drop-down option will yield the appropriate results for the appropriate time periods (during or after hours). I'm also still not sure whether I should set all outbound messages using my b-hive account, or if it will work if I do that from my phone handset.
- The TCR brand registration process is difficult. I followed the instructions to register my brand, and after months of checking to see if it was verified, I was told I needed to provide a 147C letter, which certifies my EIN number. I am a sole proprietor, with no employees, so I am not required to have an EIN. If I file taxes using my SSN, I would think a W9 would suffice. This has held up my ability to use the texting platform. It would have been good to know upfront that an EIN would be needed in order for the registration verification to process -- like maybe getting an error message of some sort instead of just a "status."
- Overall, there seems to be way too many sub-sections within the b-hive screens. To go back from the call log to what I view as the main dashboard, you have to click on "portal," which is okay once you know that it takes you back to the page that has all the tabs for "reports, voicemails, communicator," etc.
Broadvoice Usage in Our Company
Rating: 9 out of 10
February 14, 2025
BB
Vetted Review
Verified User
3 years of experience
- Email/phone voicemail messages
- Texting ability from app
- User interface
- Customer support
Cons
- The phone number lookup for calls
- The phone number lookup for voicemails
- The ease of changing users/numbers
Broadvoice VoIP review for Small Business
Rating: 9 out of 10
January 15, 2025
JB
Vetted Review
Verified User
2 years of experience
- Customer Service
- Reliable Uptime
- Good Pricing
Cons
- Need more Flexibility and features to setup unique Call groups
- Train local Tech on the interface setup better
- Messaging box interface could be better