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Broadvoice

Broadvoice

Overview

What is Broadvoice?

Broadvoice is a provider of hosted voice, UCaaS, CCaaS, and CX solutions for small and mid-market enterprises and BPOs. Broadvoice solutions offer enterprise-class features to simplify communications and streamline operations.

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Recent Reviews

Broadvoice Review

7 out of 10
May 24, 2024
Incentivized
I use Broadvoice to answer all incoming calls from prospects and also use it for outgoing calls to communicate information to prospect …
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Great Service!

9 out of 10
May 21, 2024
Incentivized
After working with a different company that provided our phone service, we found ourselves frustrated with the level of service. …
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Broadvoice Review

10 out of 10
May 09, 2024
Incentivized
We are a small Non-profit that has transitions all employees to cell phones but still needs a main line for the public to access us. The …
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New User!

9 out of 10
April 22, 2024
Incentivized
Our non-profit organization replaced our ancient phone service with Broadvoice --- our new cloud-based system!
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Broadvoice Serves a Purpose

7 out of 10
April 12, 2024
Broadvoice is convenient in the sense that it has a mobile app so we can utilize it if working remotely or landlines in the office are down.
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TrustRadius Insights

Users of this product have found it to be incredibly versatile and useful in a variety of situations. Many customers have praised its …
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Popular Features

View all 26 features
  • Message alerts (92)
    8.5
    85%
  • Answering rules (97)
    8.3
    83%
  • Call park (88)
    8.3
    83%
  • High quality audio (86)
    8.1
    81%

Reviewer Pros & Cons

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Pricing

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b-hive Standard Seat - Call Paths

$7

Cloud
per month

b-hive Metered Seat Cloud PBX

$10

Cloud
per month per user

b-hive Pro Seat - Call Paths

$10

Cloud
per month

Entry-level set up fee?

  • Setup fee optional
For the latest information on pricing, visithttps://www.broadvoice.com/pricing

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

Starting price (does not include set up fee)

  • $10 monthly, 12 or 36 months per seat
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Product Demos

Broadvoice VOIP Mobile App Demo 2020

YouTube

Broadvoice VOIP Desktop App Demo 2020 - Communicator

YouTube
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Features

Performance & Compatibility of Online Events Software

Features related to the performance, reliability & compatibility of web conferencing and webinar (online events) software.

8.1
Avg 8.0

Screen Sharing

Features related to remote screen sharing capabilities.

8.2
Avg 7.8

Online Meetings / Events

Features related to hosting and attending meetings and events online.

7.6
Avg 7.9

Online Events Collaboration

Features related to collaboration between attendees during web conferences, webinars, and other online events.

7.4
Avg 7.7

Online Events Security

Features related to the security of meetings and other events held via web conferencing/webinar software.

8.1
Avg 7.6

Cloud PBX

A cloud PBX system is based on cloud computing technology where data is stored and transferred over the intenet without any need for on-site PBX equipment

8.3
Avg 8.1

Call Management

Customized phone system settings

8.2
Avg 8.1

Mobile apps

Apps are compatible with mobile devices.

7.9
Avg 8.4

Unified Communications Platform and Collaboration

UCaaS platforms allow teams to collaborate internally in one central space.

7.7
Avg 7.6
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Product Details

What is Broadvoice?

Broadvoice simplifies communications for small and mid-market businesses with cloud communications solutions that deliver enterprise-class features as an affordable managed service. Broadvoice’s b-hive unified communications as a service (UCaaS) and omnichannel contact center as a service (CCaaS) solutions are built on proprietary technology platforms, giving the company complete control to meet customers’ evolving needs. Broadvoice is also known for its industry-leading installation, support and the award-winning Broadvoice Success Program. With network assets and customers spanning four continents, Broadvoice drives collaboration and commerce across the globe.

Broadvoice Benefits:

  • 100% SLA
  • 24/7 customer support
  • Onsite or paid professional installation
  • Dedicated onboarding specialist
  • Risk-free cancellation within 30 days
  • Multi-level portal administration
  • Mix & match seat types
  • Integration with Salesforce & Microsoft Teams
  • Call path pricing options
  • Overhead paging
  • HIPPA compliant platform
  • Unlimited international calling
  • SMB call center features
  • Complimentary VoIP readiness assessment


Broadvoice Features

  • Supported: Voice Calling – Call placing and receiving on any device, regardless of location.
  • Supported: Messaging – Team communication with 1:1 and group messaging, and customer communication using SMS.
  • Supported: Video – Conferencing for up to 50 video participants.
  • Supported: Virtual Contact Center – Call queuing and routing, real-time monitoring, and detailed analytics.
  • Supported: SIP Trunking – Preserves a PBX investment and reduces costs by replacing landline with VoIP.
  • Supported: Call Path Pricing – Reduces license costs by paying only for the call volume needed rather than the total number of seats.

Broadvoice Screenshots

Screenshot of Call routing rules to manage holidays, and off-hours.Screenshot of Inbound call routing with automated menus and announcements, like a large business.Screenshot of User accounts can be added, removed, and managed from this interface.Screenshot of A detailed view of call history with detailed call reports.Screenshot of Video conference with up to 50 users with b-hive Communicator.Screenshot of Group messaging and file sharing to keep internal teams connected.Screenshot of One-click audio calling from the chat interface.Screenshot of The b-hive Mobile app, which is used to place calls from a personal device using a business phone number.Screenshot of Video meetings can be joined from anywhere with the b-hive Mobile app.

Broadvoice Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationApple iOS, Android

Frequently Asked Questions

Broadvoice is a provider of hosted voice, UCaaS, CCaaS, and CX solutions for small and mid-market enterprises and BPOs. Broadvoice solutions offer enterprise-class features to simplify communications and streamline operations.

Broadvoice starts at $10.

8x8 Work, Nextiva, and Net2Phone are common alternatives for Broadvoice.

Reviewers rate Message alerts highest, with a score of 8.5.

The most common users of Broadvoice are from Small Businesses (1-50 employees).
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Comparisons

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Reviews and Ratings

(461)

Community Insights

TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!

Users of this product have found it to be incredibly versatile and useful in a variety of situations. Many customers have praised its ability to streamline their workflow by providing efficient solutions to common problems. One use case that has received positive feedback is its integration with other software platforms, allowing users to seamlessly transfer data and collaborate with colleagues. Another key use case is the product's advanced analytics capabilities, which have helped businesses gain valuable insights and make data-driven decisions. Additionally, customers have noted the product's user-friendly interface, making it accessible to individuals with varying levels of technical proficiency. Overall, this product has proven to be a valuable tool for optimizing productivity and improving effectiveness across different industries.

Attribute Ratings

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