Name: BT One Phone
Rating: 8 (1 reviews)
Author: BT Group

Customer Identity and Access Management (CIAM)

Help Desk

Web and Video Conferencing

Customer Support

Classroom Management

Online Learning

Education

Barcode

Business Intelligence (BI)

Collaboration

Contract Management

Data Extraction

Risk Management

VoIP

Workspace Planning

Enterprise

Accounting

Crypto Asset Management

Invoicing

Finance and Accounting

Applicant Tracking

Background Check

Corporate Learning Management

HR Management

Leadership Development

Payroll

Talent Intelligence

Talent Management

Workforce Analytics

Workforce Management

Human Resources

Browser

Cloud Storage

Computerized Maintenance Management Systems (CMMS)

Data Collaboration

Data Masking

Desktop Outsourcing

Fraud Detection

Hyper-Converged Infrastructure

IT Asset Disposal

Integration Platform as a Service (iPaaS)

License Management

Log Management

MLOps

Managed IT Service

Network Monitoring

Network Performance Monitoring

Packet Analyzer

Password Management System

Release Management

Remote Support

Secret Managers

Software Distribution

Threat Intelligence

Web Portal

Information Technology

A/B Testing

Ad Serving & Retargeting

All-in-One Marketing

Audience Engagement

Audience Intelligence

Content Management

Creative Collaboration

Domain Registration Services

Email Marketing

Gamification

Heatmap and Session Recording

Marketing Automation

Social Media Management

Social Media Monitoring

Survey & Forms Building

Swag Management

Video Marketing

Web Analytics

Marketing

Project Management

Professional Services

Customer Relationship Management (CRM)

Sales

Architecture

Debt Collection

Public Sector Software

Real Estate

Vertical-Specific

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BT One Phone is a cloud-based phone system that combines the functionality of a traditional phone system with the flexibility of a mobile platform. Users can seamlessly integrate all their phones and devices and manage the system through a centralized portal. This solution caters to businesses and organizations of all sizes, including small and medium enterprises, corporate organizations, public sector entities, retail establishments, and hospitality businesses.

## Key Features

**Call control for everyone**: Users can effortlessly migrate their corporate calls and numbers to the cloud, consolidating mobile and fixed numbers onto a single platform. They can exercise complete control over call management and routing.

**Agility at your fingertips**: Organizations can easily adapt and manage their phone system from the cloud. They have the flexibility to add, remove, and modify users, settings, features, and expenditures to align with their evolving business needs.

**Better connect your customers**: With a mobile cloud-based phone system, teams can ensure prompt and efficient customer call handling from any location, enhancing customer service and responsiveness.

**Answer first time, every time**: The system enables businesses to improve customer experience by promptly answering calls, reducing missed opportunities, and enhancing communication efficiency and professionalism.

**Security**: BT One Phone offers the security of a cloud-based phone system, safeguarding business communications and data, ensuring the privacy and confidentiality of calls.

**Call recording**: Users can easily record important calls for quality assurance and training purposes. They have convenient access to recorded calls whenever required, ensuring compliance with industry regulations.

**Best of both experiences**: BT One Phone seamlessly combines the native mobile experience with the functionality of a digital desk. This integration enhances productivity and collaboration, offering users the convenience of both worlds.

**Customer service**: The system empowers businesses to deliver exceptional customer service through a mobile phone system. Promptly connecting with customers and addressing their needs contributes to improved customer satisfaction and loyalty.

**Unlock the power of the cloud**: BT One Phone harnesses the benefits of cloud technology for the phone system. Businesses can enjoy scalability, flexibility, and reliability, streamlining operations and reducing costs.

BT One Phone is a cloud-based phone system that lets customers get through to a business's support team wherever they are. Everyone can link together all their phones and devices, taking the power of their office phone wherever they go. The user can manage the whole system through a single portal, to provide control and flexibility.

8x8 Work is a collaboration hub for phone, video, and messaging. It brings secure unified communication and collaboration experiences to every employee.

Dialpad Connect is a cloud communications UCaaS platform that provides users with integrated voice, video, and messaging capabilities from one unified interface.

Standard

Dialpad Connect

BT One Phone

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Voice over Internet Protocol is a category of hardware and software that enables people to use the Internet as the transmission medium for telephone calls.

BT Group

Cloud PBX

A cloud PBX system is based on cloud computing technology where data is stored and transferred over the intenet without any need for on-site PBX equipment

Hosted PBX

Hosted telephony infrastructure obviated the need for local PBX hardware

Multi-level Interactive Voice Response (IVR)

IVR is a phone menu allowing callers to interact with the system through voice and keypad

User templates

Create and apply batch configurations to multiple users at once

Call reports

Historical call analysis and trending metrics

Directory of employee names

Voice directory of all employees for self-service dialing

Call Management

Answering rules

Ability to enter rules to route calls to main number or other extensions in case of absence

Call recording

Automatic recording of inbound and outbound calls

Call park

Ability to hold calls in virtual location and subsequently access from any phone in system

Call screening

Ability to block numbers or send calls directly to voicemail

Message alerts

Receive SMS and email message notifications for voice and fax messages

VoIP system collaboration

Team collaboration via cloud phone system

Video conferencing

Audio conferencing

Audio conferencing credentials for all on the system.

Video screen sharing

Users are able to share their screens with other meeting participants on video conference calls.

Instant messaging

Users are able to communicate via chat, either one-on-one or in a group message, through an instant messaging or chat tool.

Mobile apps

Mobile app for iOS

Mobile app for Android

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BT One Phone

Overview

What is BT One Phone?