TrustRadius
BugHerd is a bug tracking and project management platform built for web developers and designers. https://dudodiprj2sv7.cloudfront.net/product-logos/CE/85/U3J1V65FKN46.pngCentralized Bug Tracker with Screen Capture, Tagging, and CommentingWe're currently using Bugherd to perform UAT and work with the QA team for our backend website development. It's used cross-departmentally, from our tester in departments ranging from operations, to customer support, to marketing. We use BugHerd to capture issues on the website where the site is not performing to our requirements, or if we experience an error. Since there is a language barrier in some cases between QA and UAT, it has allowed us to pinpoint the exact location of the issue and address it fully in our comments. The screen capture feature that integrates and creates a corresponding ticket is an easy and fast way to report technical issues when they're encountered by a non-technical team.,The screen capture tool is terrific and allows web-based issues to get added and uploaded without any saving, copying, or resizing. The widget that opens via a Chrome extension is intuitive and it's easy to toggle the feature on and off. If it's on, you can see all the other reported bugs on that page to help your team avoid multiple reports of the same issue. The way the tool creates a new ticket for each bug and then allows you to adjust the status on it is helpful. I enjoy the conversations and tagging features within each bug ticket.,The screen capture tool doesn't allow you to custom screenshot certain areas and upload them to your bug ticket. I'd like to be able to encompass a custom area rather than just the text or image or formatting blocks within a page. Occasionally the widget will disappear and you'll have to reload the page in order to see the expandable arrow in the corner. The comment history pings your email for every comment ticket, and it's not intuitive to deactivate this feature for users who aren't following up with a specific bug.,8,This tool has helped us simplify communication with developers in other countries and have conversations about multiple issues all on one platform. We're able to give additional context and clarification when asked and it removes the delay between follow up when the conversation goes directly to the person who reported the issue. The sheer number of bugs we have to log on a massive project made this an ideal choice over a spreadsheet or other kind of tool. The image capture was necessary for the context needed to quickly resolve questions.,JIRA Software,Braintree, Intercom, Authorize.Net, Referral SaaSquatch, Asana, SlackBugherd - Good for bug tracking.We use Bugherd for tracking bugs in production and QA across the organization, simple and easy to use, a real quick method for project management and bug tracking. Bugherd simplifies our employees' ability to enter bugs and then track their progress from dev to tqa and then to final production release.,Ability to track bugs from the initial find to the final fix. Easy to use with a quick learning curve. Ability to add attachments and get multiple members involved with simple tracking.,The ability to add a couple more columns temporarily would be nice.,8,Simple, easy bug and task tracking is the name of the game. At a glance you can see when in the queue a specific bug is and who is working on it.,Trello,Zoho Campaigns, Zoho CRM, SEMRushBugHerd helps you win with projects.We use BugHerd to help us get projects launched with feedback from clients etc. It helps reduce our QA rounds.,It's easy to install and use. It's easy for clients as well as our internal teams to use and input feedback. It's easy to use and helps gather information a client/user may not normally supply.,You could add more users for your levels to allow more clients to add feedback. You could allow color changes for websites that are light/dark to display more easily. You could work to allow easier use on mobile devices.,6,We have been able to get sites launched faster. We can turn around tasks/bugs more quickly and it's less research to try to recreate things. It helps us speak the same language with clients that don't do web development/design.,TaskMissile and TrackDuck,JIRA Software, Autotask
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BugHerd
12 Ratings
Score 8.3 out of 101
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BugHerd Reviews

BugHerd
12 Ratings
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Score 8.3 out of 101
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Reviews (1-3 of 3)

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Ariana Thompson profile photo
December 21, 2018

BugHerd Review: "Centralized Bug Tracker with Screen Capture, Tagging, and Commenting"

Score 8 out of 10
Vetted Review
Verified User
Review Source
We're currently using Bugherd to perform UAT and work with the QA team for our backend website development. It's used cross-departmentally, from our tester in departments ranging from operations, to customer support, to marketing. We use BugHerd to capture issues on the website where the site is not performing to our requirements, or if we experience an error. Since there is a language barrier in some cases between QA and UAT, it has allowed us to pinpoint the exact location of the issue and address it fully in our comments. The screen capture feature that integrates and creates a corresponding ticket is an easy and fast way to report technical issues when they're encountered by a non-technical team.
  • The screen capture tool is terrific and allows web-based issues to get added and uploaded without any saving, copying, or resizing.
  • The widget that opens via a Chrome extension is intuitive and it's easy to toggle the feature on and off. If it's on, you can see all the other reported bugs on that page to help your team avoid multiple reports of the same issue.
  • The way the tool creates a new ticket for each bug and then allows you to adjust the status on it is helpful.
  • I enjoy the conversations and tagging features within each bug ticket.
  • The screen capture tool doesn't allow you to custom screenshot certain areas and upload them to your bug ticket. I'd like to be able to encompass a custom area rather than just the text or image or formatting blocks within a page.
  • Occasionally the widget will disappear and you'll have to reload the page in order to see the expandable arrow in the corner.
  • The comment history pings your email for every comment ticket, and it's not intuitive to deactivate this feature for users who aren't following up with a specific bug.
Bugherd is well suited to our needs because it's an intuitive tool that doesn't require a ton of training, and we are working with a development agency to improve our backend and communicate issues to developers. From what I've seen, it does require you to use Chrome, which might not be perfect for other companies but it great for us.
The tool has great functionality for tracking and allows you to move bugs into stages like "doing", "done" or "backlog".
The screenshot tool has been super easy to use, and when we do have a bug that requires multiple screenshots, it's easy to open up a newly submitted ticket to attach a custom screenshot. It isn't easy to track down a specific bug you've logged if there are hundreds, so be prepared to dig quite a bit if you're using it for extensive testing and find yourself trying to go back.
Read Ariana Thompson's full review
No photo available
March 06, 2018

User Review: "Bugherd - Good for bug tracking."

Score 8 out of 10
Vetted Review
Verified User
Review Source
We use Bugherd for tracking bugs in production and QA across the organization, simple and easy to use, a real quick method for project management and bug tracking. Bugherd simplifies our employees' ability to enter bugs and then track their progress from dev to tqa and then to final production release.
  • Ability to track bugs from the initial find to the final fix.
  • Easy to use with a quick learning curve.
  • Ability to add attachments and get multiple members involved with simple tracking.
  • The ability to add a couple more columns temporarily would be nice.
Tracking bugs from the initial find to the end fix is great. Once a card is entered you can assign tasks to whom ever is needed to fix the problem. Notes and updates are recorded and notifications sent to your preference.
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February 01, 2016

User Review: "BugHerd helps you win with projects."

Score 6 out of 10
Vetted Review
Verified User
Review Source
We use BugHerd to help us get projects launched with feedback from clients etc. It helps reduce our QA rounds.
  • It's easy to install and use.
  • It's easy for clients as well as our internal teams to use and input feedback.
  • It's easy to use and helps gather information a client/user may not normally supply.
  • You could add more users for your levels to allow more clients to add feedback.
  • You could allow color changes for websites that are light/dark to display more easily.
  • You could work to allow easier use on mobile devices.
BugHerd really good if you do web design. It doesn't work for mobile app design really.
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BugHerd Scorecard Summary

About BugHerd

BugHerd is a bug tracking and project management platform built for web developers and designers.
Categories:  Bug Tracking

Pricing

Has featureFree Trial Available?Yes
Does not have featureFree or Freemium Version Available?No
Entry-level set up fee?No