BugHerd

BugHerd

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Score 8.7 out of 100
BugHerd

Overview

Recent Reviews

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Pricing

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Standard

$39.00

Cloud
per month

Premium

$129

Cloud
per month

Deluxe

$229

Cloud
per month

Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visithttps://bugherd.com/pricing

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting / Integration Services

Starting price (does not include set up fee)

  • $39 per month

Features Scorecard

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Product Details

What is BugHerd?

BugHerd is a bug tracking and project management platform built for web developers and designers but was designed to be suitable for users of all technical backgrounds. BugHerd aims to make its platform easy to use with an intuitive user interface and numerous how-to videos. Built-in automation collects technical information that a non-technical user may not know to include, while real-time commenting and screen recording allows reporters to provide useful context to the dev team.

On the developer side, BugHerd aims to keep project management simple as well with a kanban-style task board. Managers can quickly assign tasks to developers, as well as track progress. With unlimited projects, tasks can be divided into as many projects as a manager wants at no additional cost. Developers can access only their tasks on a custom dashboard.

BugHerd is presented as a simple visual feedback & bug tracker tool for websites.

Users point and click, like using sticky-notes to pin client feedback on a site. BugHerd works in 3 steps:

1. Pin feedback to a webpage using a browser extension.

2. Contextual metadata is automatically added to all pinned feedback.

3. Tasks cards are instantly created from feedback, helping users manage their workflow.


Overview of BugHerd Features

BugHerd automates portions of bug tracking by recording vital information, such as browser information, screen size, operating system, and location. By allowing users to comment when they are submitting this information, BugHerd allows for additional context to be included with the technical information.

BugHerd offers unlimited guests and unlimited projects. This means that companies can invite as many clients to review as much of their content as they need with no additional cost. Guests are different from members. Members are employees with access to all information on BugHerd. Guests are anonymous users that can report bugs, and get information/updates on only the bugs they reported. Each pricing tier has a limited number of members, and additional members can be added at an additional cost.

After bugs are reported by a member or guest, tasks are sent to a kanban-style board that can be used to track progress. Members can access their assigned tasks through a custom dashboard. All BugHerd data can be exported via XML, JSON, and CSV. If desired, tasks can be accessed using the BugHerd API.


Bug Tracking for Non-Technical Users

BugHerd differs from other bug tracking applications, as it was designed to be easy to use for non-technical users. While other software is easy for those with a technical background, BugHerd aims to be easy for everyone. BugHerd automatically records information that the technical team will need, such as operating system, browser, screen size, and more. User comments are pinned to the website location. Users can take screenshots or record their screens to provide more information to the technical team.

BugHerd aims to make it easier for developers to gather information about and replicate bugs by automating some of the processes and making it easier for other users to easily communicate details to the dev team.

BugHerd Features

  • Supported: Video feedback
  • Supported: Real-time commenting
  • Supported: Screenshot/screen recording
  • Supported: Unlimited guests
  • Supported: Unlimited projects
  • Supported: User dashboard
  • Supported: Public feedback
  • Supported: Browser extensions
  • Supported: Data export
  • Supported: Version control-sync

BugHerd Screenshots

Example of BugHerd’s dashboard.Example of comments left for developers on BugHerd.

BugHerd Video

Take a look at BugHerd

BugHerd Integrations

BugHerd Competitors

BugHerd Technical Details

Deployment TypesSaaS
Operating SystemsUnspecified
Mobile ApplicationNo

Comparisons

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Frequently Asked Questions

What is BugHerd?

BugHerd is a bug tracking solution designed for users of all technical backgrounds. By making it easy for anyone to report a bug, BugHerd aims to make resolution by technical teams easier and faster.

How much does BugHerd cost?

BugHerd starts at $39.

Who uses BugHerd?

The most common users of BugHerd are from Small Businesses (1-50 employees) and the Marketing & Advertising industry.

Reviews and Ratings

 (14)

Ratings

Reviews

(1-5 of 5)
Companies can't remove reviews or game the system. Here's why
February 10, 2022

BugHerd works for us!

Ted Blanchard, PMP | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source
We use BugHerd for tracking feedback, changes, and fixes during the development and testing of our STEM/Tech-focused courseware products. Our product development, maintenance, SMEs/faculty experts, and Alpha Testers teams use BugHerd for logging and tracking issues and their resolutions throughout the development process.
  • Link feedback directly to the location in our courses.
  • Provide flexible updates for our enhancement requests.
  • Provide an intuitive, easy-to-use, and feature-rich interface.
  • The Dashboard feature has been in Beta for some time; could use an update there.
  • The addition of the ability to associate multiple URLs with a single Project was welcome, but better handling of that feature in coordination with the Open Website button would be nice.
  • Being able to set up templates for quickly creating Projects with similar layouts (columns with custom names; default Members) would be very welcome.
  • The ability to customize the Priority status codes, in number, name, and color would also be nice.
BugHerd is excellent for tracking feedback on websites or other web-based material (such as our online courses, delivered via LMS): the ability to easily and quickly move from the kanban board to the site of the issue, the rich features (auto-screenshots with mark-up; comment threads; assignments and @-mentions; status tracking); and the company's responsiveness to requests makes them great to work with.
Score 10 out of 10
Vetted Review
Verified User
Review Source
BugHerd has become a must-have tool in our web development process. It provides value for the project managers, testers and developers, as well as the clients. Previously, we had to ask the client to take screenshots of bugs, let us know what browser they were using and any specifics to their screen size and device. That is painful for our clients and not something that all of them could easily find out for us. In addition, it added a lot of unnecessary development time trying to track down that information. BugHerd is the solution that makes all of this process automated and gives us a support-ticket-like system to mage bugs and communicated with the client in a much more seamless way.
  • Track web development bugs and issues
  • Capture screenshots, browser details, device details, screen size details and user comments.
  • Manage the list of bugs, assign them to a developer and give them due date and priority.
  • It would be nice if it offered more integrations.
  • Workflow could be a little more sophisticated.
BugHerd is perfect for a small to a mid-size digital agency and/or internal digital team. It may not have the robust feature set and workflow tools that larger enterprises require, but it is a powerful tool that can handle a wide range of web development situations and can be leveraged by a wide range of agencies and development shops.
Truthfully, we have had very little need for BugHerd support, as the tool is intuitive and does not have many bugs of its own. They have a pretty solid help/FAQ section and their support people have been reasonably responsive the few times we have needed to contact customer support. We have had our issues resolved and questions answered.
Ariana Thompson | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Review Source
We're currently using Bugherd to perform UAT and work with the QA team for our backend website development. It's used cross-departmentally, from our tester in departments ranging from operations, to customer support, to marketing. We use BugHerd to capture issues on the website where the site is not performing to our requirements, or if we experience an error. Since there is a language barrier in some cases between QA and UAT, it has allowed us to pinpoint the exact location of the issue and address it fully in our comments. The screen capture feature that integrates and creates a corresponding ticket is an easy and fast way to report technical issues when they're encountered by a non-technical team.
  • The screen capture tool is terrific and allows web-based issues to get added and uploaded without any saving, copying, or resizing.
  • The widget that opens via a Chrome extension is intuitive and it's easy to toggle the feature on and off. If it's on, you can see all the other reported bugs on that page to help your team avoid multiple reports of the same issue.
  • The way the tool creates a new ticket for each bug and then allows you to adjust the status on it is helpful.
  • I enjoy the conversations and tagging features within each bug ticket.
  • The screen capture tool doesn't allow you to custom screenshot certain areas and upload them to your bug ticket. I'd like to be able to encompass a custom area rather than just the text or image or formatting blocks within a page.
  • Occasionally the widget will disappear and you'll have to reload the page in order to see the expandable arrow in the corner.
  • The comment history pings your email for every comment ticket, and it's not intuitive to deactivate this feature for users who aren't following up with a specific bug.
Bugherd is well suited to our needs because it's an intuitive tool that doesn't require a ton of training, and we are working with a development agency to improve our backend and communicate issues to developers. From what I've seen, it does require you to use Chrome, which might not be perfect for other companies but it great for us.
The tool has great functionality for tracking and allows you to move bugs into stages like "doing", "done" or "backlog".
The screenshot tool has been super easy to use, and when we do have a bug that requires multiple screenshots, it's easy to open up a newly submitted ticket to attach a custom screenshot. It isn't easy to track down a specific bug you've logged if there are hundreds, so be prepared to dig quite a bit if you're using it for extensive testing and find yourself trying to go back.
Score 8 out of 10
Vetted Review
Verified User
Review Source
We use Bugherd for tracking bugs in production and QA across the organization, simple and easy to use, a real quick method for project management and bug tracking. Bugherd simplifies our employees' ability to enter bugs and then track their progress from dev to tqa and then to final production release.
  • Ability to track bugs from the initial find to the final fix.
  • Easy to use with a quick learning curve.
  • Ability to add attachments and get multiple members involved with simple tracking.
  • The ability to add a couple more columns temporarily would be nice.
Tracking bugs from the initial find to the end fix is great. Once a card is entered you can assign tasks to whom ever is needed to fix the problem. Notes and updates are recorded and notifications sent to your preference.
Score 6 out of 10
Vetted Review
Verified User
Review Source
We use BugHerd to help us get projects launched with feedback from clients etc. It helps reduce our QA rounds.
  • It's easy to install and use.
  • It's easy for clients as well as our internal teams to use and input feedback.
  • It's easy to use and helps gather information a client/user may not normally supply.
  • You could add more users for your levels to allow more clients to add feedback.
  • You could allow color changes for websites that are light/dark to display more easily.
  • You could work to allow easier use on mobile devices.
BugHerd really good if you do web design. It doesn't work for mobile app design really.