BugHerd

BugHerd

About TrustRadius Scoring
Score 8.7 out of 100
BugHerd

Overview

Recent Reviews

BugHerd works for us!

9
February 10, 2022
We use BugHerd for tracking feedback, changes, and fixes during the development and testing of our STEM/Tech-focused courseware products. …

Bugherd - Good for bug tracking.

8
March 06, 2018
We use Bugherd for tracking bugs in production and QA across the organization, simple and easy to use, a real quick method for project …
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BugHerd helps you win with projects.

6
February 01, 2016
We use BugHerd to help us get projects launched with feedback from clients etc. It helps reduce our QA rounds.
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Pricing

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Standard

$39.00

Cloud
per month

Premium

$129

Cloud
per month

Deluxe

$229

Cloud
per month

Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visithttps://bugherd.com/pricing

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting / Integration Services

Starting price (does not include set up fee)

  • $39 per month

Features Scorecard

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Product Details

What is BugHerd?

BugHerd is a bug tracking and project management platform built for web developers and designers but was designed to be suitable for users of all technical backgrounds. BugHerd aims to make its platform easy to use with an intuitive user interface and numerous how-to videos. Built-in automation collects technical information that a non-technical user may not know to include, while real-time commenting and screen recording allows reporters to provide useful context to the dev team.

On the developer side, BugHerd aims to keep project management simple as well with a kanban-style task board. Managers can quickly assign tasks to developers, as well as track progress. With unlimited projects, tasks can be divided into as many projects as a manager wants at no additional cost. Developers can access only their tasks on a custom dashboard.

BugHerd is presented as a simple visual feedback & bug tracker tool for websites.

Users point and click, like using sticky-notes to pin client feedback on a site. BugHerd works in 3 steps:

1. Pin feedback to a webpage using a browser extension.

2. Contextual metadata is automatically added to all pinned feedback.

3. Tasks cards are instantly created from feedback, helping users manage their workflow.


Overview of BugHerd Features

BugHerd automates portions of bug tracking by recording vital information, such as browser information, screen size, operating system, and location. By allowing users to comment when they are submitting this information, BugHerd allows for additional context to be included with the technical information.

BugHerd offers unlimited guests and unlimited projects. This means that companies can invite as many clients to review as much of their content as they need with no additional cost. Guests are different from members. Members are employees with access to all information on BugHerd. Guests are anonymous users that can report bugs, and get information/updates on only the bugs they reported. Each pricing tier has a limited number of members, and additional members can be added at an additional cost.

After bugs are reported by a member or guest, tasks are sent to a kanban-style board that can be used to track progress. Members can access their assigned tasks through a custom dashboard. All BugHerd data can be exported via XML, JSON, and CSV. If desired, tasks can be accessed using the BugHerd API.


Bug Tracking for Non-Technical Users

BugHerd differs from other bug tracking applications, as it was designed to be easy to use for non-technical users. While other software is easy for those with a technical background, BugHerd aims to be easy for everyone. BugHerd automatically records information that the technical team will need, such as operating system, browser, screen size, and more. User comments are pinned to the website location. Users can take screenshots or record their screens to provide more information to the technical team.

BugHerd aims to make it easier for developers to gather information about and replicate bugs by automating some of the processes and making it easier for other users to easily communicate details to the dev team.

BugHerd Features

  • Supported: Video feedback
  • Supported: Real-time commenting
  • Supported: Screenshot/screen recording
  • Supported: Unlimited guests
  • Supported: Unlimited projects
  • Supported: User dashboard
  • Supported: Public feedback
  • Supported: Browser extensions
  • Supported: Data export
  • Supported: Version control-sync

BugHerd Screenshots

Example of BugHerd’s dashboard.Example of comments left for developers on BugHerd.

BugHerd Video

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BugHerd Integrations

BugHerd Competitors

BugHerd Technical Details

Deployment TypesSaaS
Operating SystemsUnspecified
Mobile ApplicationNo

Comparisons

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Frequently Asked Questions

What is BugHerd?

BugHerd is a bug tracking solution designed for users of all technical backgrounds. By making it easy for anyone to report a bug, BugHerd aims to make resolution by technical teams easier and faster.

How much does BugHerd cost?

BugHerd starts at $39.

Who uses BugHerd?

The most common users of BugHerd are from Small Businesses (1-50 employees) and the Marketing & Advertising industry.

Reviews and Ratings

 (14)

Ratings

Reviews

(1-5 of 5)
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February 10, 2022

BugHerd works for us!

Ted Blanchard, PMP | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source
BugHerd is more focused on web-based tools, which we needed, as opposed to app-based tools like Instabug. Jira has a much higher level of complexity and barrier to entry and didn't suit our use case.
Score 10 out of 10
Vetted Review
Verified User
Review Source
BugHerd simply added more value overall than Usersnap. We felt like BugHerd was the kind of solution we would have built if we set out to build a bug tracking tool for our web development process. The cost is reasonable and it adds a lot of value for the investment. We just didn't feel like the others were as solid and offered the value of BugHerd.
Ariana Thompson | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Review Source
I didn't specifically choose Bugherd for this project, but when we do select a company bug tracker, this is the one I will choose. I've used JIRA and Pivotal Tracker previously, both of which had a bigger learning curve than Bugherd, so it wasn't simple for our customer support teams, or non-technical testers to submit bugs and issues easily. JIRA and Pivotal create or encourage the need for a middleman or project manager to sift through things, but Bugherd allows things like prioritization and commenting to encourage direct communication. It might not be ideal for massive companies but is an excellent tool per project and for smaller companies.