BugHerd

BugHerd

About TrustRadius Scoring
Score 8.7 out of 100
BugHerd

Overview

Recent Reviews

Reviewer Pros & Cons

View all pros & cons

Video Reviews

Leaving a video review helps other professionals like you evaluate products. Be the first one in your network to record a review of BugHerd, and make your voice heard!

Pricing

View all pricing

Standard

$39.00

Cloud
per month

Premium

$129

Cloud
per month

Deluxe

$229

Cloud
per month

Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visithttps://bugherd.com/pricing

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting / Integration Services

Starting price (does not include set up fee)

  • $39 per month

Features Scorecard

No scorecards have been submitted for this product yet..

Product Details

What is BugHerd?

BugHerd is a bug tracking and project management platform built for web developers and designers but was designed to be suitable for users of all technical backgrounds. BugHerd aims to make its platform easy to use with an intuitive user interface and numerous how-to videos. Built-in automation collects technical information that a non-technical user may not know to include, while real-time commenting and screen recording allows reporters to provide useful context to the dev team.

On the developer side, BugHerd aims to keep project management simple as well with a kanban-style task board. Managers can quickly assign tasks to developers, as well as track progress. With unlimited projects, tasks can be divided into as many projects as a manager wants at no additional cost. Developers can access only their tasks on a custom dashboard.

BugHerd is presented as a simple visual feedback & bug tracker tool for websites.

Users point and click, like using sticky-notes to pin client feedback on a site. BugHerd works in 3 steps:

1. Pin feedback to a webpage using a browser extension.

2. Contextual metadata is automatically added to all pinned feedback.

3. Tasks cards are instantly created from feedback, helping users manage their workflow.


Overview of BugHerd Features

BugHerd automates portions of bug tracking by recording vital information, such as browser information, screen size, operating system, and location. By allowing users to comment when they are submitting this information, BugHerd allows for additional context to be included with the technical information.

BugHerd offers unlimited guests and unlimited projects. This means that companies can invite as many clients to review as much of their content as they need with no additional cost. Guests are different from members. Members are employees with access to all information on BugHerd. Guests are anonymous users that can report bugs, and get information/updates on only the bugs they reported. Each pricing tier has a limited number of members, and additional members can be added at an additional cost.

After bugs are reported by a member or guest, tasks are sent to a kanban-style board that can be used to track progress. Members can access their assigned tasks through a custom dashboard. All BugHerd data can be exported via XML, JSON, and CSV. If desired, tasks can be accessed using the BugHerd API.


Bug Tracking for Non-Technical Users

BugHerd differs from other bug tracking applications, as it was designed to be easy to use for non-technical users. While other software is easy for those with a technical background, BugHerd aims to be easy for everyone. BugHerd automatically records information that the technical team will need, such as operating system, browser, screen size, and more. User comments are pinned to the website location. Users can take screenshots or record their screens to provide more information to the technical team.

BugHerd aims to make it easier for developers to gather information about and replicate bugs by automating some of the processes and making it easier for other users to easily communicate details to the dev team.

BugHerd Features

  • Supported: Video feedback
  • Supported: Real-time commenting
  • Supported: Screenshot/screen recording
  • Supported: Unlimited guests
  • Supported: Unlimited projects
  • Supported: User dashboard
  • Supported: Public feedback
  • Supported: Browser extensions
  • Supported: Data export
  • Supported: Version control-sync

BugHerd Screenshots

Example of BugHerd’s dashboard.Example of comments left for developers on BugHerd.

BugHerd Video

Take a look at BugHerd

BugHerd Integrations

BugHerd Competitors

BugHerd Technical Details

Deployment TypesSaaS
Operating SystemsUnspecified
Mobile ApplicationNo

Comparisons

View all alternatives

Frequently Asked Questions

What is BugHerd?

BugHerd is a bug tracking solution designed for users of all technical backgrounds. By making it easy for anyone to report a bug, BugHerd aims to make resolution by technical teams easier and faster.

How much does BugHerd cost?

BugHerd starts at $39.

Who uses BugHerd?

The most common users of BugHerd are from Small Businesses (1-50 employees) and the Marketing & Advertising industry.

Reviews and Ratings

 (14)

Ratings

Reviews

(1-5 of 5)
Companies can't remove reviews or game the system. Here's why
February 10, 2022

BugHerd works for us!

Ted Blanchard, PMP | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source
BugHerd is excellent for tracking feedback on websites or other web-based material (such as our online courses, delivered via LMS): the ability to easily and quickly move from the kanban board to the site of the issue, the rich features (auto-screenshots with mark-up; comment threads; assignments and @-mentions; status tracking); and the company's responsiveness to requests makes them great to work with.
Score 10 out of 10
Vetted Review
Verified User
Review Source
BugHerd is perfect for a small to a mid-size digital agency and/or internal digital team. It may not have the robust feature set and workflow tools that larger enterprises require, but it is a powerful tool that can handle a wide range of web development situations and can be leveraged by a wide range of agencies and development shops.
Ariana Thompson | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Review Source
Bugherd is well suited to our needs because it's an intuitive tool that doesn't require a ton of training, and we are working with a development agency to improve our backend and communicate issues to developers. From what I've seen, it does require you to use Chrome, which might not be perfect for other companies but it great for us.
The tool has great functionality for tracking and allows you to move bugs into stages like "doing", "done" or "backlog".
The screenshot tool has been super easy to use, and when we do have a bug that requires multiple screenshots, it's easy to open up a newly submitted ticket to attach a custom screenshot. It isn't easy to track down a specific bug you've logged if there are hundreds, so be prepared to dig quite a bit if you're using it for extensive testing and find yourself trying to go back.