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BugHerd

BugHerd

Overview

What is BugHerd?

BugHerd is a bug tracking solution designed for users of all technical backgrounds. By making it easy for anyone to report a bug, BugHerd aims to make resolution by technical teams easier and faster.

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Learn from top reviewers

BugHerd works for us!

Rating: 9 out of 10
February 10, 2022
IncentivizedVetted ReviewVerified User
We use BugHerd for tracking feedback, changes, and fixes during the development and testing of our STEM/Tech-focused courseware products. Our product development, maintenance,...
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Ted Blanchard, PMP
Supervisor - Information Technology
Manager, Instructional Technology Group
eCornell
BugHerd2 years of experience

Super helpful bug tracking tool that is easy to use and client-friendly

Rating: 10 out of 10
August 17, 2019
IncentivizedVetted ReviewVerified User
BugHerd has become a must-have tool in our web development process. It provides value for the project managers, testers and developers, as well as the clients. Previously, we ...
Continue reading
Verified user
Director
BugHerd2 years of experience

Centralized Bug Tracker with Screen Capture, Tagging, and Commenting

Rating: 8 out of 10
December 21, 2018
IncentivizedVetted ReviewVerified User
We're currently using Bugherd to perform UAT and work with the QA team for our backend website development. It's used cross-departmentally, from our tester in departments rang...
Continue reading
Ariana Thompson
Manager - Quality Assurance
Customer Operations and Training Manager
Hungry Harvest
BugHerd1 year of experience

Bugherd - Good for bug tracking.

Rating: 8 out of 10
March 6, 2018
IncentivizedVetted ReviewVerified User
We use Bugherd for tracking bugs in production and QA across the organization, simple and easy to use, a real quick method for project management and bug tracking. Bugherd sim...
Continue reading
Verified user
Consultant
BugHerd2 years of experience

BugHerd helps you win with projects.

Rating: 6 out of 10
February 1, 2016
IncentivizedVetted ReviewVerified User
We use BugHerd to help us get projects launched with feedback from clients etc. It helps reduce our QA rounds.
Continue reading
Verified user
Engineer
BugHerd3 years of experience
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Pricing

View all pricing

Standard

$39.00

Cloud
per month

Premium

$129

Cloud
per month

Deluxe

$229

Cloud
per month

Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visithttps://bugherd.com/pricing

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

Starting price (does not include set up fee)

  • $39 per month
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Product Details

What is BugHerd?

BugHerd is a bug tracking and project management platform built for web developers and designers but was designed to be suitable for users of all technical backgrounds. BugHerd aims to make its platform easy to use with an intuitive user interface and numerous how-to videos. Built-in automation collects technical information that a non-technical user may not know to include, while real-time commenting and screen recording allows reporters to provide useful context to the dev team.

On the developer side, BugHerd aims to keep project management simple as well with a kanban-style task board. Managers can quickly assign tasks to developers, as well as track progress. With unlimited projects, tasks can be divided into as many projects as a manager wants at no additional cost. Developers can access only their tasks on a custom dashboard.

BugHerd is presented as a simple visual feedback & bug tracker tool for websites.

Users point and click, like using sticky-notes to pin client feedback on a site. BugHerd works in 3 steps:

1. Pin feedback to a webpage using a browser extension.

2. Contextual metadata is automatically added to all pinned feedback.

3. Tasks cards are instantly created from feedback, helping users manage their workflow.


Overview of BugHerd Features

BugHerd automates portions of bug tracking by recording vital information, such as browser information, screen size, operating system, and location. By allowing users to comment when they are submitting this information, BugHerd allows for additional context to be included with the technical information.

BugHerd offers unlimited guests and unlimited projects. This means that companies can invite as many clients to review as much of their content as they need with no additional cost. Guests are different from members. Members are employees with access to all information on BugHerd. Guests are anonymous users that can report bugs, and get information/updates on only the bugs they reported. Each pricing tier has a limited number of members, and additional members can be added at an additional cost.

After bugs are reported by a member or guest, tasks are sent to a kanban-style board that can be used to track progress. Members can access their assigned tasks through a custom dashboard. All BugHerd data can be exported via XML, JSON, and CSV. If desired, tasks can be accessed using the BugHerd API.


Bug Tracking for Non-Technical Users

BugHerd differs from other bug tracking applications, as it was designed to be easy to use for non-technical users. While other software is easy for those with a technical background, BugHerd aims to be easy for everyone. BugHerd automatically records information that the technical team will need, such as operating system, browser, screen size, and more. User comments are pinned to the website location. Users can take screenshots or record their screens to provide more information to the technical team.

BugHerd aims to make it easier for developers to gather information about and replicate bugs by automating some of the processes and making it easier for other users to easily communicate details to the dev team.

BugHerd Features

  • Supported: Video feedback
  • Supported: Real-time commenting
  • Supported: Screenshot/screen recording
  • Supported: Unlimited guests
  • Supported: Unlimited projects
  • Supported: User dashboard
  • Supported: Public feedback
  • Supported: Browser extensions
  • Supported: Data export
  • Supported: Version control-sync

BugHerd Screenshots

Screenshot of Example of BugHerd’s dashboard.Screenshot of Example of comments left for developers on BugHerd.

BugHerd Video

Take a look at BugHerd

BugHerd Integrations

BugHerd Competitors

BugHerd Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationNo

Frequently Asked Questions

BugHerd is a bug tracking solution designed for users of all technical backgrounds. By making it easy for anyone to report a bug, BugHerd aims to make resolution by technical teams easier and faster.

BugHerd starts at $39.

Usersnap, Asana, and Bugzilla are common alternatives for BugHerd.

The most common users of BugHerd are from Small Businesses (1-50 employees).
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Comparisons

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Reviews and Ratings

(18)

Community Insights

TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!

BugHerd has revolutionized the web development process for users by providing efficient solutions to common challenges. Users have found BugHerd to be a time-saving tool that streamlines the website QA process. It eliminates the need for multiple emails and back-and-forth communication, allowing users to easily identify and tag items that need to be fixed. With BugHerd, users can quickly provide feedback to developers and instantly show them how something appears on their end, improving collaboration and reducing the time it takes to resolve issues. The organization features of BugHerd keep all feedback and issues in one place, eliminating the need for multiple emails and ensuring that nothing gets lost. Additionally, BugHerd's browser extension and ability to drop comments with attachments directly on webpages have been invaluable in providing feedback and tracking changes. Users also appreciate BugHerd's ticket system, which provides all the necessary details for tasks, saving time and improving efficiency. Overall, BugHerd has greatly enhanced the development process by simplifying communication, improving collaboration, and facilitating efficient bug resolution.

BugHerd is very easy to use: Reviewers have consistently praised BugHerd for its user-friendly interface and ease of use. Many users have stated that they find it simple to navigate and get started with the tool, without any reported difficulties. It has been described as intuitive and interactive, with a small learning curve. Overall, users appreciate the simplicity and practicality of BugHerd.

BugHerd simplifies the process of noting issues: Users have found BugHerd to be a valuable tool for bug tracking on web jobs. They appreciate the ability to easily add tasks, assign teammates, set priorities, and more. The features such as automatic screenshots and ticket creation make it effortless to identify and report bugs. Additionally, BugHerd's integration with other tools saves users countless hours and improves communication with the development team.

BugHerd improves efficiency and productivity by keeping everyone on track: Users value BugHerd's organizational tools that allow them to see which tasks are assigned to them and keep track of their progress. The kanban task board provides a visual representation of tasks in progress. Furthermore, BugHerd's project-based in-browser centralized task management makes project management a breeze by eliminating the need for lengthy email threads or spreadsheet task lists.

Confusing and Complicated User Interface: Several users have found the user interface of BugHerd to be confusing and complicated, especially for those who are not tech-savvy. They struggle with navigating through the software and understanding its features.

Lack of Integration with Major Bug Tracking Software: Many users express disappointment over the lack of integration between BugHerd and major bug tracking software. This limitation hinders their workflow and forces them to use additional tools to manage their bug reports effectively.

Inaccuracy of Marker: Some users have reported issues with the accuracy of the marker in BugHerd. They have encountered instances where it points to the wrong location, causing confusion and inefficiency in identifying and addressing bugs.

Users consistently recommend the following features and improvements for BugHerd:

  • The tagging system in BugHerd is highly praised by users. It allows them to categorize and organize issues efficiently, ensuring nothing gets overlooked.
  • Users appreciate the customization options in BugHerd. They can tailor the tool to their specific needs by customizing issue statuses, fields, and workflows.
  • BugHerd's integration capabilities are frequently mentioned by users. It seamlessly integrates with other tools used in their workflow, enhancing productivity and reducing manual effort.

By incorporating these recommendations, BugHerd can further enhance its platform and meet a wider range of user preferences.

Reviews

(1-5 of 5)
Companies can't remove reviews or game the system. Here's why

BugHerd works for us!

Rating: 9 out of 10
Incentivized
February 10, 2022
TB
Ted Blanchard, PMP
Manager, Instructional Technology Group
eCornell (Higher Education, 201-500 employees)
Vetted Review
Verified User
BugHerd
2 years of experience
View profile
Use Cases and Deployment Scope
We use BugHerd for tracking feedback, changes, and fixes during the development and testing of our STEM/Tech-focused courseware products. Our product development, maintenance, SMEs/faculty experts, and Alpha Testers teams use BugHerd for logging and tracking issues and their resolutions throughout the development process.
Pros and Cons
  • Link feedback directly to the location in our courses.
  • Provide flexible updates for our enhancement requests.
  • Provide an intuitive, easy-to-use, and feature-rich interface.
Likelihood to Recommend
BugHerd is excellent for tracking feedback on websites or other web-based material (such as our online courses, delivered via LMS): the ability to easily and quickly move from the kanban board to the site of the issue, the rich features (auto-screenshots with mark-up; comment threads; assignments and @-mentions; status tracking); and the company's responsiveness to requests makes them great to work with.
Most Important Features
  • Ease of use and integration with web-based (LMS) technology.
  • Feature-rich bug-tracking functionality.
  • Responsiveness of the company.
Return on Investment
  • Streamlined the process of tracking and resolving issues during course development.
  • Allowed us to easily track issues within our embedded code-exercise IDE (Codio).
  • Allowed us to better integrate our Faculty/SME authors into the development process.
Alternatives Considered
BugHerd is more focused on web-based tools, which we needed, as opposed to app-based tools like Instabug. Jira has a much higher level of complexity and barrier to entry and didn't suit our use case.

Super helpful bug tracking tool that is easy to use and client-friendly

Rating: 10 out of 10
Incentivized
August 17, 2019
Verified User
Vetted Review
Verified User
BugHerd
2 years of experience
Use Cases and Deployment Scope
BugHerd has become a must-have tool in our web development process. It provides value for the project managers, testers and developers, as well as the clients. Previously, we had to ask the client to take screenshots of bugs, let us know what browser they were using and any specifics to their screen size and device. That is painful for our clients and not something that all of them could easily find out for us. In addition, it added a lot of unnecessary development time trying to track down that information. BugHerd is the solution that makes all of this process automated and gives us a support-ticket-like system to mage bugs and communicated with the client in a much more seamless way.
Pros and Cons
  • Track web development bugs and issues
  • Capture screenshots, browser details, device details, screen size details and user comments.
  • Manage the list of bugs, assign them to a developer and give them due date and priority.
Likelihood to Recommend
BugHerd is perfect for a small to a mid-size digital agency and/or internal digital team. It may not have the robust feature set and workflow tools that larger enterprises require, but it is a powerful tool that can handle a wide range of web development situations and can be leveraged by a wide range of agencies and development shops.
Return on Investment
  • BugHerd has reduced our testing and bug-fixing time by up to 25% per project.
  • BugHerd has increased client satisfaction by making it painless to provide us feedback and report bugs during the final phase of the website project.
  • BugHerd has also decreased the time that our project managers have to spend tracking bugs and reporting to the development team.
Usability
9
BugHerd is an easy-to-use, highly intuitive tool that fits seamlessly into our web development process. It is easy for all users to use, web developers, project managers, testers and clients. Clients are able to easily pin bugs and provide explanatory feedback that allows our team to fix what is broken and incorporate client feedback.
Support Rating
9
Truthfully, we have had very little need for BugHerd support, as the tool is intuitive and does not have many bugs of its own. They have a pretty solid help/FAQ section and their support people have been reasonably responsive the few times we have needed to contact customer support. We have had our issues resolved and questions answered.
Alternatives Considered
BugHerd simply added more value overall than Usersnap. We felt like BugHerd was the kind of solution we would have built if we set out to build a bug tracking tool for our web development process. The cost is reasonable and it adds a lot of value for the investment. We just didn't feel like the others were as solid and offered the value of BugHerd.
Other Software Used

Centralized Bug Tracker with Screen Capture, Tagging, and Commenting

Rating: 8 out of 10
Incentivized
December 21, 2018
AT
Ariana Thompson
Customer Operations and Training Manager
Hungry Harvest (Food & Beverages, 11-50 employees)
Vetted Review
Verified User
BugHerd
1 year of experience
View profile
Use Cases and Deployment Scope
We're currently using Bugherd to perform UAT and work with the QA team for our backend website development. It's used cross-departmentally, from our tester in departments ranging from operations, to customer support, to marketing. We use BugHerd to capture issues on the website where the site is not performing to our requirements, or if we experience an error. Since there is a language barrier in some cases between QA and UAT, it has allowed us to pinpoint the exact location of the issue and address it fully in our comments. The screen capture feature that integrates and creates a corresponding ticket is an easy and fast way to report technical issues when they're encountered by a non-technical team.
Pros and Cons
  • The screen capture tool is terrific and allows web-based issues to get added and uploaded without any saving, copying, or resizing.
  • The widget that opens via a Chrome extension is intuitive and it's easy to toggle the feature on and off. If it's on, you can see all the other reported bugs on that page to help your team avoid multiple reports of the same issue.
  • The way the tool creates a new ticket for each bug and then allows you to adjust the status on it is helpful.
  • I enjoy the conversations and tagging features within each bug ticket.
Likelihood to Recommend
Bugherd is well suited to our needs because it's an intuitive tool that doesn't require a ton of training, and we are working with a development agency to improve our backend and communicate issues to developers. From what I've seen, it does require you to use Chrome, which might not be perfect for other companies but it great for us.
The tool has great functionality for tracking and allows you to move bugs into stages like "doing", "done" or "backlog".
The screenshot tool has been super easy to use, and when we do have a bug that requires multiple screenshots, it's easy to open up a newly submitted ticket to attach a custom screenshot. It isn't easy to track down a specific bug you've logged if there are hundreds, so be prepared to dig quite a bit if you're using it for extensive testing and find yourself trying to go back.
Return on Investment
  • This tool has helped us simplify communication with developers in other countries and have conversations about multiple issues all on one platform.
  • We're able to give additional context and clarification when asked and it removes the delay between follow up when the conversation goes directly to the person who reported the issue.
  • The sheer number of bugs we have to log on a massive project made this an ideal choice over a spreadsheet or other kind of tool. The image capture was necessary for the context needed to quickly resolve questions.
Alternatives Considered
I didn't specifically choose Bugherd for this project, but when we do select a company bug tracker, this is the one I will choose. I've used JIRA and Pivotal Tracker previously, both of which had a bigger learning curve than Bugherd, so it wasn't simple for our customer support teams, or non-technical testers to submit bugs and issues easily. JIRA and Pivotal create or encourage the need for a middleman or project manager to sift through things, but Bugherd allows things like prioritization and commenting to encourage direct communication. It might not be ideal for massive companies but is an excellent tool per project and for smaller companies.
Other Software Used

Bugherd - Good for bug tracking.

Rating: 8 out of 10
Incentivized
March 06, 2018
Verified User
Vetted Review
Verified User
BugHerd
2 years of experience
Use Cases and Deployment Scope
We use Bugherd for tracking bugs in production and QA across the organization, simple and easy to use, a real quick method for project management and bug tracking. Bugherd simplifies our employees' ability to enter bugs and then track their progress from dev to tqa and then to final production release.
Pros and Cons
  • Ability to track bugs from the initial find to the final fix.
  • Easy to use with a quick learning curve.
  • Ability to add attachments and get multiple members involved with simple tracking.
Likelihood to Recommend
Tracking bugs from the initial find to the end fix is great. Once a card is entered you can assign tasks to whom ever is needed to fix the problem. Notes and updates are recorded and notifications sent to your preference.
Return on Investment
  • Simple, easy bug and task tracking is the name of the game. At a glance you can see when in the queue a specific bug is and who is working on it.
Alternatives Considered
It was a good fit for our team.
Other Software Used

BugHerd helps you win with projects.

Rating: 6 out of 10
Incentivized
February 01, 2016
Verified User
Vetted Review
Verified User
BugHerd
3 years of experience
Use Cases and Deployment Scope
We use BugHerd to help us get projects launched with feedback from clients etc. It helps reduce our QA rounds.
Pros and Cons
  • It's easy to install and use.
  • It's easy for clients as well as our internal teams to use and input feedback.
  • It's easy to use and helps gather information a client/user may not normally supply.
Likelihood to Recommend
BugHerd really good if you do web design. It doesn't work for mobile app design really.
Return on Investment
  • We have been able to get sites launched faster.
  • We can turn around tasks/bugs more quickly and it's less research to try to recreate things.
  • It helps us speak the same language with clients that don't do web development/design.
Alternatives Considered
  • TaskMissile and TrackDuck
It's better than everything else we've found. So far if we were going to find something better for us -- we'd probably need to make it ourselves.
Other Software Used
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